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Facilities
Property facilities
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Electric bicycle charging station
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Massage services
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
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Shopping on site
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Beach umbrellas
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Pool sun loungers
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Electric bicycle charging station
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Central Location and Beach Proximity
Situated in the heart of Biarritz, Hotel de Silhouette is a mere 300 metres away from the stunning beaches, offering guests the perfect blend of convenience and relaxation.
Comfortable Rooms and Modern Amenities
The air-conditioned rooms are equipped with soundproofing, a minibar, and a flat-screen TV for utmost comfort. Guests can also enjoy free Wi-Fi, ensuring they stay connected throughout their stay.
Dining and Leisure Options
Guests can indulge in regional cuisine at the on-site restaurant, enjoy drinks at the open bar, and start their day with a delicious buffet breakfast. The hotel also offers a free city tour bus and private parking for hassle-free exploration.
Experience the charm of Biarritz at Hotel de Silhouette - Book your stay now!
La Maison Silhouette’ located 164 ft away welcomes you in its new spacious and i-tech Suites for absolute comfort.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 15 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is needed) and costs EUR 22 per day.
Location
Guest Reviews
The hotel staff were lovely, the hotel is decorated in a great style, the garden area/bar is a great plus after a day exploring Biarritz.
La decoracion y la ubicacion
Nada
Location, garden, bar, decor!
Stylish Maison de Silhouette is a nicely restored guest house in the quiet end of Rue
Gambetta. Tea and coffee facilities are available in the reception area and also
in the room. An added bonus is the self service sparkling water and drinking water
available in reception. Breakfast is served in the Hotel de Silhouette just a stones
throw away and the garden at the back is lovely.
Nothing
The location is great and in the center of town. Right across from the food hall and lots of shops.
We were placed in the handicap/accessible room which clearly was not redone to accessibility standards. However the issue was two fold.
Main issue was that the shower floods, not only the bathroom but even into the main bedroom, due to lack of drainage. The tiling you could tell was not laid properly to allow for downward drainage into the drain, the tiles actually pointed up towards the drain in the center, so the water inevitably flowed back down towards the walls. I took a shower of less than 3 minutes and within that time the room had flooded around 6cm and was about to run into the bedroom (with wooden flooring).
On the accessibility front, the bathroom had been redone but was not done to meet safety standards. There were was one safety rail that had been installed right next to the toilet but none within the shower. The shower head was hand held only with no holder to place the shower head above you to wash your hair, meaning you had to hold the shower head the whole time while washing. This is not suitable for someone who needs to hold onto a handrail while showering. Nor was the flooring suitable for someone with mobility issues: stone that was extremely slippery, no grip or markings to provide somewhere safe to stand while showering.
With the amount of water and flooding issues this was even more laughable when we noticed that there were electrical outlets close to the baseboards and they all were covered in a metal encasement. The light switch was also metal, which I question the decision to use in a wet electrified environment.
The Dyson hairdryer is a nice touch, but I cannot safely use that when standing in 6cm of water.
When brought to the attention of the staff, they were understanding and tried to accommodate, with rubber gripping for the shower and plenty of towels to mop up what water we could, but fundamentally the room should not be used until the bathroom is fixed.
Décoration personnel localisation
L'annexe au 2ème étage sans ascenseur
Thomas was excellent on the desk
Tha staf was great. The room was superb. The location super. Super with the gateway and garden.
No place to store surfboard. (Dryingroom for wetsuitwould be great). But we were happy that we could take the board to the room.
The location is perfect for accessing shops, restaurants and both beaches. The hotel has a lovely laid back ambience and the staff are very attentive and friendly.
While our room was clean and the bed comfortable, I was disappointed with how small it was. Our room was 120A and there were a number of rooms with an A appended. These rooms appeared to be annexed to the larger rooms. I felt this should have been made clear to me when I was making the reservation on Booking.com as I would have requested a larger room.
Parfait
Rien
Die Lage der Unterkunft ist perfekt zentral in Biarritz gelegen. Die Räume waren gut durchdacht!
Das Frühstück von 25€ pro Person war sein Geld nicht wert.
Offered a cheap upgrade on arrival, had a beautiful (huge) rooftop terrace. Room was in good condition, bathroom had double showers and good amenities/soaps.
The breakfadt was fresh and tasty
A small window in the room
We loved the hotel and location.
Nothing to dislike.
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