Pickalbatros AquaFunClub Allinclusive Marrakech

I nearly cancelled my stay here, with my 10 year old, when I read the recent reviews leading up to our stay. But my son loves swimming and water parks, so I thought we’d give it a go and not expect too much; we were only staying for 3 nights.

It far exceeded my expectations and we had a great time here. The hotel and waterpark is tired, in places, and it’s not luxury, but the lovely staff and my son’s smiles made up for that. The all inclusive food was nice. I can imagine it might get repetitive after a week, but there are so many options. It was busy at peak meal times, but we were there in high season so can’t expect a peaceful dinner. The staff work incredibly hard to keep fresh food coming out and tables cleared and cleaned.

We were allowed to stay after we checked out, until 6pm as my son was enjoying it so much. We would definitely go back, for another short stay, if we go to Marrakesh again.

was truly impressed by the exceptional customer service at the hotel. Nora went above and beyond to make sure our stay very pleasant and enjoyable she really was a rockstar. Thank u nora for everything and every step u did for us definitely will be coming again and i really recommend this place for families especially families with kids and also i want to mention sara for the best accommodation and customer service , i dont want to forget about chef kamal he was amazing and the food was very very delicious with a plenty of food variety . Thank to all staff including the bellmen housekeeper 👍👍🙂🙂🙂

Amazing

This was the worst experience I’ve ever had at a resort. I’m only not giving zero stars because the animation team did their best despite the terrible conditions.

The reception staff was rude and unhelpful. I asked about the Mini Club and got wrong info — then got scolded for asking again. The pools, including the indoor one, were freezing. No one could enjoy them, not even my 4-year-old daughter who loves water. The Aqua Park? Useless if you can’t enter the water. Really, FREEZING!

Bathrooms are scarce, food is repetitive with no variety, and the buffet lines are ridiculous (for pizza, pasta and bbq). Only Pepsi, no Coke. Towels were taken early and only replaced after 4 p.m. — every single day. We were left without towels constantly, even when we asked them not to remove them, cause was clean towels.

The Mini Club is a disgrace: broken toys, dirty playground, exposed nails — extremely unsafe! The mini-golf clubs were all broken. The mini disco was the same every night, and my daughter got bored after 2 days.

Cutlery was never on the tables, and we often couldn’t find clean plates — when they did come, they were so hot we burned our hands. Wi-Fi barely worked, tiles around pool were slippery (my daughter fell twice), and the TV remote didn’t work. No “Do Not Disturb” sign either.

Terrible service, cold pools, poor food, and no care for guests’ comfort. Do NOT waste your time or money. Aqua Fun Park is not fun at all — it’s a disaster.

Propzrty is run down. Food is the same every day. Rooms are not clean.very basic.
Entertainment team is amazing!

I loved it
My family too

we have good family time here with water parks although not all slides were open at a time. The buffets have variety of foods and deserts. The hotel was generous to let us enjoy the lunches both check-in and check-out dates, early check-in around 2pm for free.

We only had one issue that both door cards were valid most of the time we used to enter our room. We needed to visit the reception to activate the cards twice, or asked a staff named Ghida to open the door for us other times. Thanks Ghida for her help!

We recommend this place for family short break!

It’s was good

We’ve been disappointed. The property seems very tired and it feels like corners are being cut. Food was okay. Italian restaurant didn’t open, despite the resort being full. There is a selection. Dinner didn’t start until 7, which felt a little late.

Slides are only open on a rotating basis but the kids enjoyed them.

The room for 5 was great and spacious, which we appreciated and know rooms for 5 are rare. English TV was limited to France 24 (English) and BBC News (which had an intermittent signal). One TV (on the kids side) had Netflix access.

The room was soundproof for voices but the people above sounded like a heard of elephants and were up quite late “parading,” moving furniture, or practicing high jump. It was quite loud, but if you had lighter footed upstairs neighbours, it would be okay.

The staff were kind and did whatever they could to be helpful.

The key to our room would only work once, so we had to get it reset after each use, which was annoying.

Overall, the kids had fun, which is most important. We were expecting better, so wouldn’t likely return. I would say 2.5 stars when comparing to other all inclusive resorts in Turkey, Mexico, and the Caribbean. Good for some cheap and cheerful fun.

Not to a 5 star standard
Water rides were only on for a set time
Food had no flavour
Rude staff

A really fun place for families with loads of activities for kids and adults.

Great hotel to spend time with family although rooms in need of some attention. Took three visits to reception to get maintenance to put a seal around shower door to prevent water running out of bsthroom into hotel room. Resteraunt had a good varied selection daily and staff very attentive especially Mohammed and Mr Samir the Resteraunt manager.Water park slides could also do with some extra checks to find small points with rough joints causing small abrasions/cuts.Nightime entertainment ok but very loud inside the blue bar and if you want a more relaxed setting at the Red sky bar you had better order your drinks there before 9.30pm as it closed then instead of the advertised midnight closing time.

Everything was good but just towards the end I ended up having loose motions maybe because of the food but other than that everything was really good service room was spacious hotel had things to do they need to sort out the pool table when paying for that balls were missing

Animation team were absolutely brilliant. Room needed some minor repairs and was difficult to get guest services to send someone to repair. Generally room was clean but had problems with mosquitos. Good food and entertainment.

Excellent staff service, excellent food

To upgrade the AC system

C'est la pire conpagnie Easyjet, le vol annulé et il nous assure un vol apres 1 semaine... les vacances gachés !

We had a lovely stay . Lots of good food and helpful staff. The entertainment team were really good fun!

Very beautiful place to stay with fabulous variety of food options.

Lovely place to stay. Food options were varied but lots of repetition. Some parts of the room need some work but on the whole a very nice place. Easy to get into the main town a bus service just outside the hotel. Some staff unsure of how the transport system worked