Best Western SeaWorld San Antonio

Hotels
•
SureStay Hotel by Best Western
6.5 (1102 reviews)
1605 W Loop 1604 S , San Antonio , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Convenient location (near SeaWorld, Lackland AFB, freeway access)
Many guests found rooms clean and comfortable
Friendly and helpful staff / courteous service
Good value for the price (noted by multiple guests)
Cons:
Cleanliness issues reported (stained sheets, hair, dust, odors/paint)
Complimentary breakfast frequently criticized (poor selection, removed early, messy)
Room problems: small/uncomfortable beds, noisy AC, restroom door issues
Occasional billing/booking issues and inability to extend checkout

Categories

Cleanliness
5
Mixed reports: multiple guests reported stained sheets, hair in the shower, dusty corners, and musty/paint odors, though several others described rooms and the property as very clean.
Service
8
Generally positive: staff frequently described as friendly, helpful, and courteous with smooth check-in; a few service-related complaints (checkout/booking handling, breakfast staff) were noted.
Location
9
Consistently praised as convenient — close to SeaWorld, Lackland AFB, restaurants, and easy freeway access.
Room Quality
6
Mixed: many found rooms comfortable and quiet, but others reported small beds, uncomfortable pillows, bright rooms, AC noise/leaks, restroom door issues, and lingering paint odors.
Amenities
5.5
Comments focused mainly on complimentary breakfast (frequent complaints about availability and service); few other amenities were mentioned.
Value for Money
7.5
Several guests noted good value for the price and a satisfactory stay given cost; isolated billing/charge issues lowered some perceptions.
Food and Beverage
4.5
Frequently criticized: breakfast described as poor, items missing or removed early, messy/unclean breakfast area and inconsistent availability up to posted times.
Overall Experience
6.5
Overall mixed experience: many guests had pleasant, comfortable stays praising cleanliness and staff, while others reported serious cleanliness and breakfast problems leading to negative stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:08

Property Description

Convenient Location
SureStay Hotel by Best Western San Antonio West SeaWorld is strategically situated near SeaWorld Theme Park, Lackland Air Force Base, and River Walk, offering easy access to popular attractions.

Modern Amenities
Guests can enjoy free WiFi, an outdoor swimming pool, barbecue facilities, and a business centre. The rooms are equipped with a flat-screen TV, microwave, refrigerator, and coffee/tea maker for added convenience.

Delicious Breakfast
Start your day right with a complimentary continental breakfast served every morning at the property.

Experience comfort and convenience at SureStay Hotel by Best Western San Antonio West SeaWorld. Book now to secure your stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.5
Based on 1102 reviews
Cleanliness: 5
Service: 8
Location: 9
Room Quality: 6
Amenities: 5.5
Value for Money: 7.5
Food and Beverage: 4.5
Overall Experience: 6.5
S
Sharon • couple • us
10
2026-09-01 • via Nuitee
S
Sharon • family_with_children • us
10
2026-09-01 • via Nuitee
M
manuelita • solo_traveller • us
8
Pros:

The location with security officer

Cons:

That the ice machine was Not working

2026-09-01 • via Nuitee
S
Sharon • family_with_children • us
10
2026-09-01 • via Nuitee
Z
Zulamith • family_with_children • us
10
Everything wa very nice front desk lady help with with everything and was very nice
Pros:

Very nice workers and very clean rooms my kids loved it

Cons:

N/a

2026-08-30 • via Nuitee
J
joel • solo_traveller • us
7
But a working generator
Pros:

Great location

Cons:

Everything except the no electricity and water problems, do understand why the generator did not kick in

2026-08-29 • via Nuitee
C
Castillo Rodriguez • solo_traveller • us
5
Comfortable
Pros:

No comment

Cons:

Staff should by more helpful and informative to let us know what you need in case you need drinks and food the vending machines were out of order and I later found out that they keep them behind the front desk did not know until I was going to check out but now I know thanks 🙏

2026-08-24 • via Nuitee
F
Francelis • family_with_children • us
6
Quiet
Pros:

It's quiet and close to where we were going

Cons:

Actually I didn't like the rooms they are very small for what comes out in the publication the breakfasts are not so good and they run out before the time they finish

2026-08-17 • via Nuitee
J
Jennifer • family_with_children • us
10
A pleasant stay with friendly service, comfortable accommodations, and a great location.
Pros:

We had a wonderful stay at Best Western San Antonio SeaWorld - Lackland. The room was spacious, clean, and comfortable. The staff was welcoming and made sure we had everything we needed. The location was convenient for exploring San Antonio, and we appreciated the peaceful environment.

Cons:

We enjoyed our stay and everything met our expectations.

2026-08-14 • via Nuitee
P
Patricia • extended_group • us
10
A comfortable and enjoyable stay with great service, clean rooms, and a welcoming atmosphere.
Pros:

The room was clean, comfortable, and well-maintained. The staff was friendly and helpful throughout our stay. We enjoyed the convenient location, comfortable beds, and the overall relaxing atmosphere of the hotel.

2026-08-14 • via Nuitee
V
Villa • family_with_children • us
9
It was nice, breakfast was always the same
Pros:

If was in a good area

Cons:

To many loud customer

2026-08-12 • via Nuitee
C
Camden • family_with_children • us
10
2026-08-07 • via Nuitee
C
Calvin • couple • us
1
We checked in at 2am and left at 7am. Never again.
2026-08-04 • via Nuitee
S
sanchez • family_with_children • us
10
2026-08-03 • via Nuitee
K
Kathedria • solo_traveller • us
6
Pros:

Location

Cons:

Stained sheets

2026-07-20 • via Nuitee
S
Serhii • family_with_children • us
6
2026-07-16 • via Nuitee
J
Jose • family_with_children • us
6
Property was less than average.
Pros:

General location and value.

Cons:

The restroom door popped loudly every time it opened or closed. The shower had the previous guest's hair and the ac leaked.

2026-07-14 • via Nuitee
K
Klassen • solo_traveller • mx
6
2026-07-13 • via Nuitee
C
Chester • solo_traveller • us
9
Pros:

Everything was fine. I'm just not a good sleeper at hotels.

Cons:

I have to get used to different noises while being away from home.

2026-07-13 • via Nuitee
A
Ayong • solo_traveller • us
10
2026-07-12 • via Nuitee