Best Western SeaWorld San Antonio

Hotels
•
SureStay Hotel by Best Western
6.3 (931 reviews)
1605 W Loop 1604 S , San Antonio , US

listing image 1
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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Excellent location (convenient to attractions)
Several reports of friendly/helpful staff
Some rooms described as spacious and comfortable
Cons:
Frequent cleanliness issues: dirty restrooms, stained towels/sheets, hair in showers
AC problems (noisy or inconsistent) and room maintenance issues
Amenities failures: broken ice machine, vending out of order, generator/power issues
Breakfast repetitive/insufficient and occasional language/communication problems at front desk

Categories

Cleanliness
3.5
Multiple reports of dirty restrooms, stained sheets and towels, hair in showers, sticky floors and unclean bedding — cleanliness is a clear problem.
Service
7.2
Mixed: several guests praised friendly and helpful front desk staff, but others reported language communication issues, missed housekeeping (no towels until requested) and limited helpfulness during outages.
Location
9.6
Consistently praised across reviews as convenient and close to attractions; location is a strong positive for most guests.
Room Quality
5.8
Mixed room quality: some rooms spacious and comfortable, but frequent issues reported with AC (noisy or inconsistent), small rooms contrary to listing, sticky floors and occasional maintenance problems.
Amenities
4.8
Several amenity failures mentioned: broken ice machine, out-of-service vending machines, pool door left open, and generator/electricity/water problems — amenities underperformed.
Value for Money
6
Mixed perceptions: some guests cited good location and value, while others called the property less than average given cleanliness and amenity issues.
Food and Beverage
5.5
Breakfast criticized as repetitive, not very good and often running out before service ended — F&B is below average.
Overall Experience
8
Overall impression is mixed but often saved by location and friendly staff; however cleanliness and amenity failures significantly detract for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Convenient Location
SureStay Hotel by Best Western San Antonio West SeaWorld is strategically situated near SeaWorld Theme Park, Lackland Air Force Base, and River Walk, offering easy access to popular attractions.

Modern Amenities
Guests can enjoy free WiFi, an outdoor swimming pool, barbecue facilities, and a business centre. The rooms are equipped with a flat-screen TV, microwave, refrigerator, and coffee/tea maker for added convenience.

Delicious Breakfast
Start your day right with a complimentary continental breakfast served every morning at the property.

Experience comfort and convenience at SureStay Hotel by Best Western San Antonio West SeaWorld. Book now to secure your stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.3
Based on 931 reviews
Cleanliness: 3.5
Service: 7.2
Location: 9.6
Room Quality: 5.8
Amenities: 4.8
Value for Money: 6
Food and Beverage: 5.5
Overall Experience: 8
R
Reynoso • family_with_children • us
10
Pros:

The hotel is very very clean and the location is the best. The breakfast was good and the staff was very helpful

2026-11-01 • via Nuitee
A
Arturo • family_with_children • us
6
Pros:

The location

Cons:

Restroom dirty , blanket dirty, towels dirty.not iron in my room

2026-10-30 • via Nuitee
A
Amber • family_with_children • us
4
2026-10-29 • via Nuitee
R
Rios • couple • us
10
2026-10-27 • via Nuitee
H
Hernández Pérez • family_with_children • mx
9
2026-10-26 • via Nuitee
D
Deborah • family_with_children • us
3
Picture in website aren’t accurate to what the room looks like in person.
Pros:

Location

Cons:

I was put in a handicap room and restroom was not very clean and the towels that were left in our room had stains on them .

2026-10-26 • via Nuitee
A
Armendariz • family_with_children • us
7
Pros:

Location was great staff was friendly

Cons:

There was something wrong with the AC or something it was cold and hot at the same time it felt sticky humid in the room

2026-10-26 • via Nuitee
B
Bhupendra Bahadur • family_with_children • us
5
2026-10-19 • via Nuitee
J
Juan • family_with_children • us
3
Pros:

The room ac worked good

Cons:

We had to ask for towels because they didn’t clean our room in the three nights we stayed there, then after asking for towels to be able to shower they made my wife bring the dirties to the front desk so they would be able to wash them

2026-10-13 • via Nuitee
O
Oscar • family_with_children • us
10
2026-10-12 • via Nuitee
Y
Yvette • family_with_children • us
10
Good staying
Pros:

All good

Cons:

.

2026-10-11 • via Nuitee
D
Daniel • couple • us
10
2026-10-08 • via Nuitee
D
Daniel • solo_traveller • us
10
Pros:

It was clean and convinient

2026-10-08 • via Nuitee
F
Frederick • solo_traveller • us
10
2026-09-19 • via Nuitee
A
Ariah • family_with_children • us
7
2026-09-19 • via Nuitee
W
Whitney • family_with_children • us
6
very mid.
Pros:

the location is great, plenty of things to do nearby when going out with airmen.

Cons:

our ac was extremely loud making annoying sounds all night. a comb full of hair was left in our shower from the previous people that stayed. and the pool door stayed open 24/7 not only is that very illegal, it's very dangerous when you have families with kids coming to stay to go to seaworld/visit their airmen.

2026-09-18 • via Nuitee
J
Jeyaraj • family_with_children • us
9
Pros:

The rooms were very spacious.

Cons:

The room floor could have been cleaned better. It was quite sticky to walk around.

2026-09-18 • via Nuitee
C
Calhoun • family_with_children • us
10
2026-09-14 • via Nuitee
F
Francelis • family_with_children • us
7
2026-09-12 • via Nuitee
M
Maria • couple • us
3
De no ser porque estaba sucio, me hubiera gustado regresar
Pros:

Me gustó que tenía refrigerador y microondas

Cons:

Que estaba sucio el baño, encontré pelos en la tina de baño y en el toilet

2026-09-11 • via Nuitee