Hilton Garden Inn El Paso Airport

Hotels
•
Hilton Garden Inn
8.4 (124 reviews)
6650 Gateway Boulevard East , El Paso , US
+1 915-772-4722

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Good location
Exceptional customer service
Clean room (noted by one guest)
Room quality described as great by a guest
Staff accommodating fans / welcomed guests
Cons:
Inconsistent housekeeping (room not cleaned during a 2-night stay)
Broken/non-functional iron / room maintenance issues
Higher rates during events (BTS concert pricing)

Categories

Cleanliness
6.5
Mixed reports: one guest reported the room was not cleaned during a 2-night stay and the iron didn’t work, while another guest explicitly called the room clean.
Service
9.5
Praised for exceptional customer service; staff honored reservations and were noted for welcoming guests (BTS fans).
Location
9
Consistently praised for its location (explicit 'Location' pro and headline notes a good location).
Room Quality
8.8
Mixed comments: one guest described the room as great, another noted maintenance issues (iron not working) and lack of housekeeping on one stay.
Amenities
8.6
Standard quality for this hotel tier
Value for Money
7
Perceived as lower value during event pricing (rates higher than normal due to BTS concert was mentioned as a con).
Food and Beverage
8.6
Standard quality for this hotel tier
Overall Experience
9.2
Generally positive overall: guests appreciated the honored reservation, service and location, though cleanliness and event pricing were downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Convenient Location and Amenities
Situated along Interstate 10, Hilton Garden Inn Airport El Paso provides free transfers to the nearby airport, making travel a breeze. Guests can enjoy the on-site restaurant, 24-hour convenience store, and unwind by the outdoor pool.

Comfortable Rooms with Modern Amenities
Each room is equipped with a flat-screen TV, free Wi-Fi, microwave, fridge, and coffee-making facilities. The warm and inviting decor creates a cozy atmosphere for a relaxing stay.

Dining and Leisure Options
Indulge in delicious American cuisine at the Great American Grill & Pavilion Lounge, complete with a full bar and room service. Stay active at the fitness room, catch up on work at the business centre, or explore nearby attractions like Chamizal National Memorial and El Paso Zoo.

Ready to experience comfort and convenience at Hilton Garden Inn Airport El Paso? Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ELP

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 124 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9
Room Quality: 8.8
Amenities: 8.6
Value for Money: 7
Food and Beverage: 8.6
Overall Experience: 9.2
M
Mayra • family_with_children • us
5
Okay hotel good location
Pros:

Location

Cons:

2 night stay and not once did I get the room clean and iron the room didn’t work at all

2026-09-11 • via Nuitee
J
Jose • couple • mx
10
2026-09-05 • via Nuitee
R
Rizo • couple • us
10
2026-06-07 • via Nuitee
B
Bibiana • solo_traveller • us
10
Pros:

All

2026-05-18 • via Nuitee
D
Debra • couple • us
10
Thankfully the Hotel honored our reservation unlike several hotels that cancelled last minute on guys so they could rese
Pros:

Clean, room was great and exceptional customer service. Loved how they welcome us BTS Army (fans).

Cons:

Enjoyed it. Rates were higher than normal Due to BTS concert. But that was ok.

2026-05-12 • via Nuitee
A
Audrey • solo_traveller • us
10
Thanks for everything!
Pros:

The welcoming atmosphere made me feel comfortable and safe. Very clean. Great pillows. Very convenient location. I would stay again.

2026-05-05 • via Nuitee
J
Julie • extended_group • us
10
We had a good rest
Pros:

Clean and orderly

Cons:

N/A

2026-05-02 • via Nuitee
J
Javier • couple • us
9
A comfy stay with friendly staff
Pros:

Friendly staff

Cons:

All good

2026-05-02 • via Nuitee
M
myriam • extended_group • mx
6
2026-04-07 • via Nuitee
C
Cesar • couple • mx
10
2026-03-17 • via Nuitee
F
Fabian • couple • us
10
2026-03-16 • via Nuitee
L
liam311 • couple • mx
9
AGRADABLE
Pros:

NO DESAYUNE

Cons:

LA TEMPERATURA DE LA CALEFACCION SOLO SUBIA A 75 GRADOS, FUE UNA NOCHE FRIA, HUBIERAN ESTADO BIEN 2 0 3 GRADOS MAS.

2026-03-05 • via Nuitee
R
RAUL • family_with_children • mx
10
Muy buen hotel, ampliamente recomendable
Pros:

La ubicación excelente

2026-01-20 • via Nuitee
R
Rosa • family_with_children • us
10
For the short periods of time excelente
Pros:

Did not use

Cons:

N/A

2026-01-19 • via Nuitee
S
Samuel • solo_traveller • us
10
2026-01-19 • via Nuitee
D
Deondra • solo_traveller • us
10
It was great.
Pros:

The neatness.

Cons:

Nothing.

2025-12-21 • via Nuitee
S
Sherrie • couple • us
10
2025-12-21 • via Nuitee
V
Valentin • extended_group • mx
9
2025-12-18 • via Nuitee
F
Fernandez • family_with_children • mx
2
Cons:

Cuando hice la reservacion me dijeron que el costo era de $140 y el cargo en mi tarjeta es de $180 y revise el recibo y si viene por $140 y estoy tratando de comunicarme con el hotel pero no entra la llamada y no me contestan el correo

2025-12-17 • via Nuitee
J
Javier • extended_group • mx
1
2025-12-15 • via Nuitee