Coach & Horses Hotel

Hotels
Young & Co.’s Brewery
9.1 (1675 reviews)
8 Kew Green , London , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Excellent location
Great food quality
Cons:
Service delays
Check-in issues

Categories

Cleanliness
8.31
Rooms were clean and comfortable; however, there were mentions of cleanliness issues.
Service
8.78
Staff were very helpful and friendly, but there was a significant service issue reported.
Location
9.82
Excellent location for Kew Gardens and easy access to transport links.
Room Quality
9.27
Rooms are well-decorated, cozy, and equipped with good amenities.
Amenities
9.3
Well-equipped rooms with various amenities; positive feedback on comfort.
Value for Money
8.76
Overall good value considering the quality of stay, though some service issues.
Food and Beverage
9.31
Food quality was superb and reasonably priced with a varied menu.
Overall Experience
9.28
Despite some service issues, overall a very enjoyable stay with positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:22

Property Description

Historic Charm and Modern Comforts

Prime Location: Nestled by Kew Green, opposite the Royal Botanical Gardens, Coach & Horses Hotel offers a picturesque setting with convenient access to Central London.

Amenities Galore: Indulge in the delights of a traditional bar, restaurant, spacious garden, and well-appointed air-conditioned rooms with modern amenities like flat-screen TVs, Nespresso machines, and mini fridges.

Explore and Relax: With proximity to the National Archives, Kew Steam Museum, and easy reach to various attractions like Hampton Court Palace and Heathrow Airport, make the most of your stay at our historic inn.

Book now to experience the perfect blend of history and luxury at Coach & Horses Hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

9.1
Based on 1675 reviews
Cleanliness: 8.31
Service: 8.78
Location: 9.82
Room Quality: 9.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 9.31
Overall Experience: 9.28
E
Edward couple gb
5
2026-08-28 via Nuitee
B
Beverly couple gb
10
Very relaxing stay in a lovely area
Pros:

Very clean and cosy

2026-08-27 via Nuitee
N
nigel solo_traveller gb
10
Pros:

Great location, large comfortable, air-conditioned room, with lots of extras. Very good breakfast

2026-08-27 via Nuitee
B
barbarabI7445CF Family
10
Great place to stay in Kew!
Pros:

We had two wonderful stays at Coach and Horses in August! We visit family and friends in the area and traveled to Yorkshire in between. Our room was spacious, clean and air conditioned! And staying in a pub means just going down the stairs (or lift) for meals, drinks and the pub quiz! (We came in 2nd and won a bottle of wine 😊.) We enjoyed breakfast and several other meals in the Library and on the front patio. The food was very good and we made sure to compliment the chef. All of the staff were friendly, knowledgeable and helpful! We look forward to staying at Coach and Horses in the future!

2026-08-24 via Tripadvisor
C
Christine solo_traveller gb
10
Great value for money.
Pros:

Comfy room and honesty box. Mini bar. Quality furnishings.

Cons:

Bath outside (wood) very tired.

2026-08-23 via Nuitee
J
jeffkZ7811TB Friends getaway Centerville, Iowa
10
Great stay at Coach and Horses!!
Pros:

We stayed here two different nights on our recent trip. At the beginning of our Scotland trip when we landed in London before our next flight to Aberdeen and the night before our flight home. Wonderful boutique hotel with excellent location and a fantastic staff! The bartenders were on point and very good at pouring a great pint. The food was also very good. Alicja at the front desk was awesome and made sure we had everything we needed! The rooms were very nice with comfortable beds. Don't miss this hotel if traveling to London!!

2026-08-22 via Tripadvisor
E
Emily couple au
10
Pros:

Room was very spacious, well stocked with good facilities, good shower and comfy bed. Short walk from Kew Gardens station, very close to the Royal Botanic Gardens in Kew. Was able to check in easily and slightly ahead of check in time, as we were early and our room was ready. Lovely stay.

2026-08-22 via Nuitee
O
Oscar solo_traveller gb
10
Pros:

I had a better night's sleep then at home.

Cons:

It was a shame that we didn't stay longer.

2026-08-20 via Nuitee
D
David solo_traveller za
9
Great comfy cosy pub and accomodation
Pros:

Great spot!

Cons:

Zero

2026-08-19 via Nuitee
B
Bair Sheldon couple us
10
2026-08-19 via Nuitee
D
David couple gb
8
Pros:

Friendly reception staff. Good location, particularly for Kew Gardens.

Cons:

Service in the restaurant was quite slow.
Cups did not fit the coffee maker in the room

2026-08-18 via Nuitee
J
jennifer solo_traveller gb
9
Perfect with one reservation that was specific to me
Pros:

Lovely comfortable room. Immaculately clean. Really comfortable huge bed. Lots of facilities- iron, ironing board, hairdryer, excellent pantry station. Air conditioning almost too efficient.
Really lovely staff. So helpful, welcoming, friendly.

Cons:

No dedicated room for disabled. I bought my own loo raise but sadly the shower wasn’t walk in and the step up too high/dangerous -

2026-08-18 via Nuitee
R
Roland couple gb
10
Great service from Alicjia
Pros:

Service by Alicjia

2026-08-17 via Nuitee
K
KatWollongong Family
8
A good experience
Pros:

This hotel was in a good location for Kew Gardens, and a short walk from the Kew tube station. We caught a bus into Richmond - just a short ride away, and the bus stop was only a minute's walk from the hotel. The pub downstairs was quite pricey, so we tended to go into Richmond for meals. Kew and Richmond both lovely places to walk around and experience. And don't miss Richmond Park!

2026-08-16 via Tripadvisor
N
Nnamdi couple us
10
excellent stay … and … exponentially excellent hotel staff (we arrived early and jet lagged and staff hurriedly arranged
Pros:

perfect location … short walk (10 - 15 minutes) to train (the Tube) station, very close to Kew Garden entrance, wonderful pub for indoor and outdoor dining

Cons:

not a major issue and definitely an unavoidable issue but wish we had a view from hotel room

2026-08-16 via Nuitee
J
judithjY3963QO Friends getaway Gosport, Hampshire, England
8
Great place, really good location for Kew gardens.
Pros:

A very comfortable hotel. Room was spacious with a really comfortable bed. Air conditioning (wonderful). Good coffee making facilities. Great shower. Hotel staff really friendly. A huge thank you to Mandy who made us very welcome, and looked after us in the evenings. The evening menu had a good selection, and the food was lovely. The hot breakfast menu had a good choice and the food was very tasty. I want to give 5 stars, but felt that the cold "help yourself" breakfast choices did not reflect the atmosphere of the hotel. Poor fresh fruit selection. The cereals were in glass jars. When I opened mine, it was mouldy. Slow service, and had to chase up replenishments, mainly coffee, milk. etc. I feel this isn't the norm, as the hotel was busy, and a bit pricey. Overall it was a great stay, and would still highly recommend

2026-08-15 via Tripadvisor
D
davidmX2849MA Friends getaway
8
Pub and Hotel Great combination
Pros:

Great atmosphere, comfortable room and bed and safe car parking. A little on the expensive side. could be noisy in the morning, some guests seem not bothered with slamming doors and loud conversations.

2026-08-15 via Tripadvisor
P
philbV3059ZH Business
10
Business trip
Pros:

Great hotel and very friendly staff who are always very helpful

2026-08-14 via Tripadvisor
T
T273VCjackt Friends getaway
10
Eclipse
Pros:

I’d like to take a moment to thank Mandy for taking care of me and my friends last night, she made us feel very welcome and more importantly she is a star like the eclipse

2026-08-13 via Tripadvisor
M
Mike solo_traveller ca
10
I would recommend to anyone planning to stay near or around Kew, they should book the Coach & Horses.
Pros:

It was clean & comfortable and the staff was very friendly.

Cons:

I could only stay for two days.

2026-08-13 via Nuitee