Coach & Horses Hotel

Really comfortable rooms and super friendly staff. A great place to stay

Friendly staff, clean rooms, within walking distance of Kew Gardens, excellent breakfast

Cosy, friendly and nice quiet room. Free parking

Everything staff location ambience

Beautifully appointed room with a feeling of luxury from the very tasteful decor and soft furnishings. Such welcoming staff

Good locationtokew gardens. Great staff.

Everything. I think this is the best hotel I’ve stayed in, in London. Location was great. Close enough to central London but in a quieter and greener area. Room was very comfortable and staff were very friendly.

Great location and food with helpful and friendly staff
Good food and facilities

The perfect location, close to the M4 Motorway and across the road from Kew Gardens in a lovely setting.

This was easily one of the best hotels I’ve stayed in for a long time. From the moment we arrived, the welcome set the tone — warm, genuine, and effortlessly professional. Alicia at reception was exceptional. She made us feel truly valued as guests, took the time to understand the purpose of our stay, and shared thoughtful, helpful insights that enhanced our visit. It’s rare to experience hospitality that feels both polished and personal, and she struck that balance perfectly.

This was our second stay here and, although we left it a little late to book and the upgraded rooms were fully booked, we were very pleased with our standard room (Room 30). It was well appointed, comfortable, and perfect for our two-night stay. We particularly appreciated milk in a bottle for tea and coffee, and the well-stocked mini bar, broadly priced the same as the main bar, which was a thoughtful touch.

Alicja is an absolute credit to the Coach and Horses. She is helpful, knowledgeable, and made us feel genuinely welcome throughout our stay.

The location is excellent, the Tube is around a 10-minute walk away, and Royal Botanic Gardens, Kew is just a short stroll from the hotel. There’s also a choice of parking (underground or above ground), and despite being on the main road, it’s impressively quiet inside.

Breakfast on the first morning was very good, although service was quite slow, with around a 30-minute wait. On the second morning, the wait was even longer (approximately 40 minutes), and unfortunately the breakfast was served cold. As we were short on time, we weren’t able to wait for a hot replacement. That said, the cost of breakfast was refunded immediately and without any quibble, which we appreciated.

Overall, we enjoyed our stay and would happily return.

Having previously visited I decided to return for food with family that have came to visit, so this review is from them, we sat in the atrium they stated how nice the decor was, football was on so there was a bit of noise as to be expected, food was good and outstanding service from Mandy, they plan on returning and are thinking about having a stay in the hotel

Absolutely Brilliant 👌🏼 we stayed one night to attend a funeral close by the next morning. The room was lovely, very clean and comfortable and the honesty bar was a welcome addition! Secure, underground parking was also such a positive. We ate in the restaurant which was great value and very tasty. Can't compliment the staff highly enough, especially Alicja who went over and above to help us. Would love to book again!

The room and the lovely receptionist Alicia very accommodating and helpful.
Has great customer service.all staff very attentive and helpful.

Fscilities and convenience. Good parking.

This hotel ticks all the boxes.
Set in a prime location for Kew Gardens it offers great comfort in their beautifully appointed rooms. Everything is taken care of with all the appliances you could ever need.
A luxury feel.
The staff are very accommodating whether in the restaurant, bar or at reception.
The receptionist was particularly helpful and pleasant.
I rate her the best member of staff as she made time for you.
She remembered our request for a downstairs room because of my reduced mobility.
We had a lovely quiet room overlooking their garden.
The cleaning services were over and above too.
Well done.
We ate in the Library on Friday night enjoying a delicious three course winter set menu.
The combination of flavours were outstanding.
Highly recommend.
The bar area was cosy and well tended.
The public toilets immaculate.
So pleased we choose to stay here.
We definitely recommend and will be returning again
Thank you to this marvellous hotel.