Coach & Horses Hotel

Hotels
•
Young & Co.’s Brewery
9.1 (1461 reviews)
8 Kew Green , London , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Excellent location
Great food quality
Cons:
Service delays
Check-in issues

Categories

Cleanliness
8.31
Rooms were clean and comfortable; however, there were mentions of cleanliness issues.
Service
8.78
Staff were very helpful and friendly, but there was a significant service issue reported.
Location
9.82
Excellent location for Kew Gardens and easy access to transport links.
Room Quality
9.27
Rooms are well-decorated, cozy, and equipped with good amenities.
Amenities
9.3
Well-equipped rooms with various amenities; positive feedback on comfort.
Value for Money
8.76
Overall good value considering the quality of stay, though some service issues.
Food and Beverage
9.31
Food quality was superb and reasonably priced with a varied menu.
Overall Experience
9.28
Despite some service issues, overall a very enjoyable stay with positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:22

Property Description

Historic Charm and Modern Comforts

Prime Location: Nestled by Kew Green, opposite the Royal Botanical Gardens, Coach & Horses Hotel offers a picturesque setting with convenient access to Central London.

Amenities Galore: Indulge in the delights of a traditional bar, restaurant, spacious garden, and well-appointed air-conditioned rooms with modern amenities like flat-screen TVs, Nespresso machines, and mini fridges.

Explore and Relax: With proximity to the National Archives, Kew Steam Museum, and easy reach to various attractions like Hampton Court Palace and Heathrow Airport, make the most of your stay at our historic inn.

Book now to experience the perfect blend of history and luxury at Coach & Horses Hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1461 reviews
Cleanliness: 8.31
Service: 8.78
Location: 9.82
Room Quality: 9.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 9.31
Overall Experience: 9.28
J
Janina • family_with_children • gb
10
Brilliant very close to lots of things
Pros:

The room and the lovely receptionist Alicia very accommodating and helpful.
Has great customer service.all staff very attentive and helpful.

Cons:

Cereal in morning was not on breakfast bar

2026-02-13 • via Nuitee
E
Elena • couple • ie
10
2026-02-13 • via Nuitee
S
Sarah • couple • gb
10
An excellent hotel, siperbly situated
Pros:

Fscilities and convenience. Good parking.

Cons:

The dinner choices were not brilliant

2026-02-12 • via Nuitee
R
Roger • couple • gb
8
I would happily stay again and would recommend to anyone staying in Kew.
Pros:

The interactions with all the staff were very pleasant and helpful.

Cons:

The writing on the small menu was hard to read; bolder and blacker type would have helped.

2026-02-11 • via Nuitee
K
Karin Elsebeth • couple • dk
10
Hyggeligt, rart hotel og pub
Pros:

Hyggelig pub og hotel. Personalet var meget imødekommende og havde tid til snak og en munter bemærkning. Vi fik super service og hjælp med det samme når vi spurgte om noget. Coach & Horses ligger tæt ved indgangen til Kew Garden og der er ikke langt til togstationen.

2026-02-11 • via Nuitee
J
justin • couple • gb
9
All good thanks
2026-02-10 • via Nuitee
I
iryna_matv • family_with_children • ua
9
Pros:

Everything was perfect during our stay. The room was clean and comfortable, and everything worked as it should. What really made the experience special was the receptionist Michael. He was extremely helpful, friendly, and professional. He gave us great recommendations, helped with all our questions, and made us feel very welcome from the start. Thanks to his help, our stay was smooth and enjoyable. Would definitely stay again.

2026-02-10 • via Nuitee
R
Ross • solo_traveller • au
9
Stayed numerous times and Alicia and the housekeeping and bar staff are amazing
Pros:

Fab

Cons:

Would have liked choice of cake and biscuits with tea/coffee
Also porridge for breakfast would be excellent

2026-01-31 • via Nuitee
J
Jo • family_with_children • gb
9
A great location, excellent facilities, warm welcome and superb staff.
Pros:

Exceptional reception staff member, highly professional and personable, who made us feel very welcome and went beyond her duty to provide travel help and advice including booking taxi’s. A real credit to the company.
Our quiet room on ground floor was excellent. Clean, well styled and fully stocked with everything we needed. Fantastic that Iron, Ironing board and hairdryer were provided in room without having to ask for them.

2026-01-28 • via Nuitee
E
Emma • extended_group • gb
8
We would return!
Pros:

Our room was fine, shabby chic decor. Bed was comfortable.
Toiletries were lovely smelling.
The breakfasts and coffee were exceptional! I wish I’d stayed longer to sample them all!
Unfortunately, my car was broken into in the rear car park. This wasn’t the fault of the Hotel, but they did absolutely everything to make dealing with it easier and less stressful. So many thanks to Mandy and the other lady on the Hotel reception (apologies I didn’t get your name) but they couldn’t have been more helpful and kind.

Cons:

It’s a personal choice, but we didn’t like the pillows on the bed. They were too soft.
The bar staff on Friday afternoon were nowhere near as friendly and welcoming as the Hotel staff.

2026-01-26 • via Nuitee
B
Benjamin • family_with_children • gb
10
Pros:

Amazing. Very happy

Cons:

Nothing

2026-01-26 • via Nuitee
R
Richard • couple • gb
8
Would choose to stay there again.
Pros:

The staff were generally young, proactive and welcoming. Alicja on Reception set the tone. She was a warm and professional. very well informed and willing to be of assistance. Food was generally good and the bar had a very good atmosphere.

Cons:

The room was nice and comfortable; the bathroom a little tired and cramped.

2026-01-26 • via Nuitee
Y
Yule • couple • au
9
2026-01-25 • via Nuitee
G
Giuliana • family_with_children • gb
8
Mixed bag
Pros:

Pleasent bar and dining areas with welcoming log burning stoves. Good sized room with well stocked mini bar and snack hamper at reasonable prices. Lovely location on Kew Green, 10 min walk from Kew Gardens and 10min drive to Richmond Park.

Cons:

Small things... the room was superficially clean, but evidence that it hadn't been thoroughly cleaned for a while. Member of staff putting cutley on table holding forks by their tines. Menu divest of vegetables...not even the option to order veg as a side dish. Breakfast room full of uncleared tables around mid service time so went to eat in bar.

2026-01-24 • via Nuitee
J
Jason • solo_traveller • gb
10
Fabulous hotel and pub at the heart of Kew close to Kew Gardens and The National Archives, fabulous food and service, lo
Pros:

Fabulous location, great access to trains into Richmond and Central London, perfect location for Kew Gardens and the National Archives

2026-01-23 • via Nuitee
T
Tina • family_with_children • gb
10
Despite the guests next door another good, comfortable stay
Pros:

Have stayed many times I love the hotel, pub, location and the free car park but most of all I value the staff with a special shout out to the head receptionist she is wonderful!

Cons:

Sadly the occupants of room 15 had their tv blaring until 3am which disturbed our sleep this time but this is not the hotel’s fault just inconsiderate guests

2026-01-22 • via Nuitee
V
Vincent • family_with_children • us
9
2026-01-22 • via Nuitee
H
Hollie • family_with_children • gb
10
Wholesome and welcoming , I’m a returning customer.
Pros:

The location , staff and how cosy and homely the rooms are .

Cons:

Pillows needed replacing and the shower head needed a good clean but everything else was perfect !!

2026-01-22 • via Nuitee
E
Emily • extended_group • gb
10
Lovely. Hopefully, I'll be back at some point for a personal trip rather than business.
Pros:

I'm so sad we didn't get longer here. We travelled up late on the Monday evening and checked in around 11pm to then have to check out at 7:30am to get to our shoot. I'd love to come back, and hopefully get to have breakfast next time, which smelt delicious. Room was fab and staff we're lovely. Christmas decorations where beautiful too.

Cons:

That I didn't get longer there to explore and enjoy the food. The welcome snacks were a lovely touch, although torture to look at, and I knew the company card wouldn't thank me for sampling them.

2026-01-20 • via Nuitee
G
Gwen • solo_traveller • gb
10
2026-01-20 • via Nuitee