City Square Motel

Hotels
7.6 (2803 reviews)
67 Swanston Street , Melbourne , au

Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Affordable
Cons:
Poor cleanliness
Rude service

Categories

Cleanliness
5.59
Multiple reviews indicate significant cleanliness issues, including dirty carpets and bathrooms with mould.
Service
7.56
Staff were reported as rude and unapproachable, with some guests expressing problems with customer service.
Location
9.6
Great location mentioned frequently, with proximity to transport and venues considered a major pro.
Room Quality
6.55
Rooms were noted as needing maintenance with issues like cramped space and lack of amenities.
Amenities
6.58
Amenities were lacking, including inadequate towels and utensils for booked guests.
Value for Money
8.54
Some reviews highlighted good value for money considering location and price.
Food and Beverage
8.19
Food and beverage options were not specifically mentioned but assumed standard for budget accommodation.
Overall Experience
8.16
Overall, mixed experiences but good for budget-conscious travelers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:47

Property Description

Central Location in Melbourne CBD
City Square Motel, just a stone's throw away from Flinders Street Station, offers convenient access to key city attractions such as Bourke Street Mall and Federation Square.

Comfortable and Well-Equipped Rooms
Guest rooms at City Square Motel feature modern amenities including air conditioning, heating, fridge, microwave, and ironing facilities. The en suite bathrooms come stocked with toiletries and a hairdryer for your convenience.

Convenient Services
The friendly staff can assist with arranging airport shuttle services, while also providing laundry facilities to ensure a comfortable stay.

Ready to experience the best of Melbourne? Book your stay at City Square Motel now!

Important information:

Please note that the property requires an AUD 250 credit card pre-authorization upon check in to cover any incidental charges.

Please note that there is a 3.5% charge when you pay with an American Express or JCB credit card.

Please note that this hotel has a strict 'No Party Policy'.

Please note that housekeeping does not occur on public holidays.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for AUD 20 per person per stay when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 31 per day.

Location

Guest Reviews

7.6
Based on 2803 reviews
Cleanliness: 5.59
Service: 7.56
Location: 9.6
Room Quality: 6.55
Amenities: 6.58
Value for Money: 8.54
Food and Beverage: 8.19
Overall Experience: 8.16
J
Jake solo_traveller au
3
It was gross
Pros:

Location

Cons:

Was filthy ,drains were clogged,dust on bedding

2026-04-01 via Nuitee
N
Natalie extended_group au
1
Felt dirty and uncomfortable. Nothing like the pictures
Cons:

Dirty floors, a broken window, the floor was sticky, walls had residue on them, Pillow case was ripped with hole, heater was full of dust.
We were coughing all night from the dirty room and the broken window letting in cold air all night.

2026-03-31 via Nuitee
J
Jeanine solo_traveller au
2
Out of the weather. If I had been staying longer, I would have cleaned it all myself.
Cons:

It was poorly cleaned. The silicon around the floor of the shower was coming off, the grout was dirty/ mouldy.
The area around all skirting boards and the visible areas behind TV, fridge, cupboard have likely never been cleaned, the are behind the bathroom door was dirty. The area between the double glazed windows has Definitely never been cleaned.
When you flushed the toilet, water leaked from the S bend outlet.
The bottom door shelf of the fridge had been torn out. There was dirt on the wall next to the bathroom sink which hadn't been wiped.

2026-03-31 via Nuitee
R
Ray couple au
5
2026-03-30 via Nuitee
J
JOANNE family_with_children au
2
Very ordinary
Cons:

Stayed a few times
Didn't get the room that I requested
This time room was very dirty and dusty
TV was extremely oversized for the bracket it waa on and made getting into bed a problem.

2026-03-29 via Nuitee
B
Bradley solo_traveller au
4
2026-03-29 via Nuitee
R
Rebekah solo_traveller au
9
Unmatched for price
Pros:

Location and having microwave, kettle and toaster in such a cheap property

Cons:

Wifi dropped in and out on both phone and laptop frequently. Don't count on it

2026-03-29 via Nuitee
B
benwolfe323 couple au
1
Cons:

Checked into this place and instantly knew we’d made a mistake. Got greeted by someone clearly off their head on drugs before we’d even made it to the room.
Walked in and it was absolutely filthy. No bathroom door at all — which is beyond unacceptable when you’re travelling with your daughter. Power points looked dodgy as hell, like they hadn’t been touched in 20 years. Beds were disgusting… I wouldn’t even let my dog sleep in them.
We didn’t last the night. Packed up first thing in the morning and booked somewhere else for the next two nights.
This place being listed as 3 stars is a joke. Half a star at best — and that’s being generous.
It also doesn't meet the
Electrical safety standards (AS/NZS 3000)
It's dangerous and should be shut down

2026-03-29 via Nuitee
P
Penelope solo_traveller gb
3
Unpleasant, other cheap hotels in Melbourne CBD are in safer locations and far cleaner
Pros:

The location is right near Flinders Station in Melbourne CBD, which is good, but apparently right near a free injection clinic, so lots of people high outside the front doors

Cons:

The room had thick dust on the floor along all walls, stank of cigarette smoke, mould in bathroom.

2026-03-27 via Nuitee
A
Alfred solo_traveller au
8
Pleasant and enjoyable
Pros:

I started for 2 weeks and feel that the room. Could have been serviced at least twice during the week

2026-03-27 via Nuitee
M
Margie B solo_traveller au
7
Pros:

The bed

2026-03-27 via Nuitee
S
Singh couple au
1
Will never return here, total waste of money
Pros:

The property was not clean at all
Somebody else checked in in our room and we had to wait to get different rooms because of someone else’s mistake
Not only that we had to change the rooms the next day in spite of booking rooms for two days again because of their staff error

Cons:

Very unprofessional
In spite of booking rooms for two days, the next morning we had to get up early checkout and then switch to the different rooms again. These different rooms were dirty so half of our day was just wasted in switching rooms.

2026-03-26 via Nuitee
V
Victor family_with_children au
2
2026-03-25 via Nuitee
J
Jurek solo_traveller au
10
City located
Pros:

I really liked friendly staff working there always keen to talk a lot willing to help in any time

2026-03-24 via Nuitee
J
Jenine solo_traveller au
1
One of the most awful experiences of my life!
Pros:

There is nothing good about this hotel. It is disgusting and filthy, it stinks, it is uncomfortable and what they say you get is not what you get - shame on Booking.com for having it on their site, let alone giving it 3 stars. It is a total scam!! What I booked based on the website was not what I received - it is falsely advertised.

Cons:

The entrance was filthy & smelled like urine. There was no-one at reception - ever. The hotel looked like it hadn't been cleaned in weeks or months. The whole hotel smelled like smoke. My room was disgusting with old food and rubbish left in the room. The carpet was filthy, covered in a thick layer of white dust and looked like it hadn't been vacuumed in months. The room was missing the advertised seating area & desk, an ironing board, and toaster. There was nowhere to put your suitcase or hang clothes. There was nowhere to hang towels in the bathroom. There was no toilet roll holder. The bathroom had very poor workmanship with jagged edges left exposed. There was chewing gum sitting on the side of the bathtub and black hair all over the bathroom floor. There was no door between the toilet and the kitchenette area. The fridge was dirty & the ice box so frozen up, you couldn't open the door. The bed was uncomfortable with no padding over the springs in the mattress. There were shards of glass in the broken picture frame. The window was covered in a thick white dust and wouldn't open properly. The front of the air conditioner fell off and the filter was clogged with dust. I called management when I arrived to complain about the state of the room. They said they would send someone to vacuum straight away but nobody came. I had trouble breathing in this room. I text management at 2am and again at 3am - I genuinely feared for my health. I left the hotel the next morning around 6.30am. I tried calling management but nobody answered my calls. I returned to the hotel later that morning and again there was no one at reception and no one answering the phone number on reception. I went looking for someone and found a worker in another equally dirty room. I explained I wanted refund. She called the owner who then reluctantly spoke to me then said she could only offer a refund for 3 nights - I had booked 5 nights.

2026-03-23 via Nuitee
R
Ray solo_traveller au
6
2026-03-23 via Nuitee
C
CHUN-TZU solo_traveller tw
9
Pros:

地點在市中心,交通及購物方便,超讚的

Cons:

電梯老舊且很有問題,按了某一樓層卻到另一樓層,晚上11點過後想下樓竟然按不了。房間內設備老舊但使用還算正常

2026-03-22 via Nuitee
E
Elizabeth solo_traveller au
4
Probably was $50 overpriced f
Pros:

The bed was comfy, it was close to the theater and the price was reasonable. Sheets and towels were clean.

Cons:

The room stunk of cigarettes. The shower was useless as soon as the water was turned on the shower head turned down and into the wall. Wouldn’t stay up, bathroom and carpet could do with a really good clean

2026-03-21 via Nuitee
S
Scott couple au
10
2026-03-20 via Nuitee
S
Scott couple au
8
2026-03-19 via Nuitee