Hyatt Regency London Stratford

Hotels
•
Hyatt Regency
8.8 (4609 reviews)
10a Chestnut Plaza , London , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean and comfortable rooms
Cons:
Breakfast selection inadequate
Issues with deposit refunds

Categories

Cleanliness
8.78
Guests reported that rooms were spacious and clean, with some noting cleanliness positively.
Service
9.25
Staff were frequently praised for their friendliness and helpfulness, with specific mentions of exceptional service.
Location
9.29
Location received high marks for its convenience near transport links and shopping areas.
Room Quality
8.74
Most reviews noted comfortable rooms, but some mentioned issues with mattress firmness.
Amenities
8.77
Amenities were perceived as satisfactory, though some desired more variety.
Value for Money
8.73
Standard quality for this hotel tier.
Food and Beverage
7.78
Breakfast quality was noted as disappointing by some guests, impacting overall impressions.
Overall Experience
9.05
Generally positive experiences, with guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:23

Property Description

Luxurious Amenities
The Hyatt Regency London Stratford offers a range of luxurious amenities including a fitness centre, shared lounge, terrace, and an exquisite restaurant. Guests can also enjoy free WiFi, room service, and a 24-hour front desk for their convenience.

Elegant Rooms
Each room at the hotel is elegantly designed and equipped with modern comforts such as air conditioning, a flat-screen TV, safety deposit box, and a private bathroom with premium toiletries. The rooms also feature comfortable bedding, ensuring a restful stay for all guests.

Convenient Services
In addition to the exceptional amenities, the hotel provides services like bike and car hire, perfect for exploring the vibrant city of London. Located near popular attractions like Westfield and the Olympic Stadium, Hyatt Regency London Stratford is the ideal choice for discerning travelers.

Experience luxury and comfort at Hyatt Regency London Stratford. Book your stay now for an unforgettable experience.

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.

Please note that the card used for advance purchase bookings must be presented upon check-in. It will be pre-authorized for possible extras upon check-in.

Please note that the hotel cannot accommodate any requests for extra beds.

Pets are only allowed in certain rooms upon request, subject to availability and by prior arrangement.

Please note, the hotel may ask for validating identification.

Westfield Shopping Center has plentiful parking. Once you reach the Westfield site, follow the signs to CAR PARK 'B', which has the easiest access route to the hotel. Rates vary depending on your length and time of stay. If you would like additional information, please contact the hotel directly.

SATNAV users please note the property has a new postcode which is not yet registered. For now, when traveling to Westfield Stratford City, please enter one of the postcodes below into your SATNAV and follow Westfield's local signage when you approach: *From North via A12 enter E15 2EE *From South via Blackwall Tunnel or A13 enter E15 2JU *From the East via Alma St Bridge enter E15 1QA
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 20 per day.

Location

Guest Reviews

8.8
Based on 4609 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 7.78
Overall Experience: 9.05
C
carol • solo_traveller • gb
10
One night only for Take That concert
Pros:

Location for Olympic stadium GREAT.
Facilities and Comfort of room GREAT.
Reception Staff very helpful and pleasant.
Breakfast very nice.

Cons:

No complaints.

2026-06-27 • via Nuitee
J
joanne • couple • gb
6
Good hotel, easy for Westfield. Access issues if using after an event at the stadium.
Pros:

The hotel is clean, comfortable and has all you need. Nice oasis in Westfield. Easy to find local places to eat and get snacks/drinks for the room.

Reception staff were lovely and really helpful.

Cons:

This property is really well placed for a concert, why we chose it. Sadly they clearly have no influence or considered how to allow residents access to it after events. It is sold as a short walk and is indeed that, however we finally got swept through long queues back after the concert to find the whole area locked down. Despite showing security room keys etc we were forced to keep walking with all the crowds for much longer, past car parks, round the whole shopping centre to 1 entrance and get back in that way. Well over 40minutes in total, half of that could have been prevented and a let down. Anyone with mobility or crowd concerns really needs to consider using this hotel for a concert as it could be an issue for you.
To be able to see the hotel, pay a big premium to stay in it but not allowed access is a
real down point and not advertised.

if staying for a concert and driving make sure you access Westfield early afternoon. Traffic in the area obviously builds and there’s no where else to park for this hotel.

2026-06-27 • via Nuitee
N
Nicola • couple • gb
10
Lovely hotel
Pros:

Central to the event we were going to

Cons:

Not the property
I didn’t like that security cordoned off the walkway as we booked the hotel for convenience but we were treated like cattle

2026-06-27 • via Nuitee
M
Moira • couple • gb
4
Staff shortages and a lack of visible leadership lets the place down
Pros:

The breakfast choices were very average for a £20 per head charge

Cons:

The restaurant on Friday evening was a disaster - I felt sorry for the staff as there were only about 30-40 percent of the staff required front of house and clearly similar orobkrm in the kitchen as the food didn’t come out quickly enough. We had a 5 pm reservation and got there at 4.55 - we waited 10 minutes before anyone even came to the welcome desk and we could see there was carnage - if I hadn’t known Stratford restaurants that were half decent were fully booked I would have walked at that point. Savings the detail we waited 20 minutes once seated to get an order taken then another 30-40 minutes to get a drink and waited until 1 hour 25 minutes after our booking time to get a starter - we were going to an event and missed the support act who we actually liked

2026-06-27 • via Nuitee
J
Jennifer • extended_group • gb
8
Good overall but difficult to find
Pros:

Bed was really comfortable. Good location for the stadium.

Cons:

Getting back to the hotel after the concert was chaotic as the route was closed off and no directions given. This should be made clear and directions given to guests.

2026-06-27 • via Nuitee
Z
Zainab • couple • gb
9
2026-06-27 • via Nuitee
T
Tom Lawler • solo_traveller • gb
10
A very nice hotel
Pros:

Everything. The room was lovely, the staff were very nice and the location was excellent. And the restaurant serves wonderful food.

Cons:

The price. Because Take That were in town they pretty much doubled the price of the rooms. But, to be fair, all hotels do it.

2026-06-26 • via Nuitee
N
Nathan • couple • gb
10
2026-06-26 • via Nuitee
S
Scott • family_with_children • gb
7
All in all a short but pleasant stay!
Pros:

Staff were super friendly and helpful. Lovely terrace that myself and my son have a great steak dinner on. Great atmosphere and the food was superb. Excellent location within easy reach of the under and over ground train links to the city.

Cons:

Upon arrival and getting into our room the bed was made up as a king and not a twin room as booked. Reception said they would get it made up to a twin but we were asked to leave the room in order for them to do this which was frustrating. The free wifi is also terrible.

2026-06-26 • via Nuitee
G
Garry • solo_traveller • gb
9
Pros:

During one of the hottest times, the air con in the room was most welcome!
All staff were very friendly and helpful.

2026-06-26 • via Nuitee
S
Smith • solo_traveller • au
7
2026-06-24 • via Nuitee
M
Md Abdul • couple • ie
10
2026-06-23 • via Nuitee
K
Kemi • solo_traveller • us
9
2026-06-22 • via Nuitee
K
Karen • solo_traveller • gb
9
Would definitely stay again.
Pros:

Breakfast was great - good variety
Room comfortable

Cons:

Couldn’t get the TV to work
Towels were a bit scratchy

2026-06-21 • via Nuitee
T
Tracy • couple • gb
9
2026-06-21 • via Nuitee
A
Alastair • couple • gb
9
Clean, convenient and very comfortable
Pros:

Big comfy bed with great pillows, large spacious room with sofa and table, clean and stylish bathroom

Cons:

Only small negative the air handling unit was a bit loud not sure if this is because it was working harder due to the very hot weather, didn't affect my sleep though

2026-06-21 • via Nuitee
N
Nora • couple • gb
9
The best Hotel in London trust me.
Pros:

Location next to the shopping centre, restaurants, pubs, Aquatic Swimming pool, underground, overground. Comfy beds, large rooms, fridge, safety deposit, iron boards and iron, satellite TV.

Cons:

None

2026-06-21 • via Nuitee
C
Craig • couple • gb
10
Excellent hotel, had everything we needed for a weekend.
Pros:

For the room we needed it met every requirement. Good sized room for a London Hotel. Large, comfy bed. Teas and Coffees. Great shower. Amazing location. There really isn't anything I could fault - maybe a couple of extra tea bags, but the staff were so friendly and helpful, i'm sure they could've provided some if we had asked.

Cons:

N/A

2026-06-21 • via Nuitee
W
Wilde • family_with_children • gb
9
2026-06-20 • via Nuitee
L
Lola • solo_traveller • gb
10
Wonderful would definitely return !
Pros:

Everything was spot on from the staff to the location to the comfort

Cons:

The price of the food 🤣 but I am from Birmingham, £44 for a hotel steak is a little pricey especially when it doesn’t come with and sides .

2026-06-18 • via Nuitee