Pestana Cidadela Cascais - Pousada & Art District

Hotels
•
Pestana Hotel & Resorts
8.6 (3029 reviews)
Fortaleza da Cidadela - Av. Dom Carlos I , Cascais , pt

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Delicious breakfast
Cons:
Cleanliness issues
Room layout problems
Inadequate amenities conditions

Categories

Cleanliness
7.23
There were instances of poor cleanliness mentioned, such as unclean rooms and signs of pests.
Service
9.7
The staff was described as very friendly, helpful, and attentive, contributing positively to the experience.
Location
9.24
The location received high praise, being central and very favorable for guests.
Room Quality
8.19
Rooms were generally described as comfortable, but some issues were reported with mattress stability and inadequate cleaning.
Amenities
8.22
Some amenities were well received, but the pool and sauna conditions were criticized.
Value for Money
8.68
Value for money appears acceptable, but some reviews suggest expectations were higher.
Food and Beverage
8.73
The breakfast and restaurant service were positively highlighted, despite occasional chaos.
Overall Experience
8.8
Overall, guests felt positively about their experiences with minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:20

Property Description

Luxurious Accommodation with Artistic Flair

Surrounded by studios and galleries, the 5-star Pestana Cidadela Cascais offers stunning sea views and a unique artistic experience. Artistic "Art Invasions" and Soundproofed Rooms are just the beginning of the creative ambiance. Enjoy modern décor, free WiFi, and thoughtful amenities in each room. Gourmet Dining and Cultural Experiences abound with two restaurants, a bar, and cultural activities. Indulge in a free breakfast buffet with panoramic views and savor Portuguese snacks at the intimate Taberna da Praça. Exclusive Art District and Exceptional Service make this hotel a cultural gem in the heart of Cascais. Immerse yourself in luxury and creativity at Pestana Cidadela Cascais - Pousada & Art District.

Important information:

Please note that the city tax of EUR 4 per person per night is charged to guests aged 13 and older for a maximum of 7 nights.

Please note that the property reserves the right to pre-authorize credit cards prior to arrival. Payment of the full reservation amount is due at the property.

Please note that pets are only allowed in some of the property's public areas. Upon check-in, please ask the front desk for more details.

If you are traveling with your pet, please contact the hotel before your arrival for information on availability, prices, and admission restrictions.

Please note that rates including dinner do not include drinks.

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 55 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 3029 reviews
Cleanliness: 7.23
Service: 9.7
Location: 9.24
Room Quality: 8.19
Amenities: 8.22
Value for Money: 8.68
Food and Beverage: 8.73
Overall Experience: 8.8
N
Nicholas • couple • gb
9
Relaxing and enjoyable stay in this stylish and comfortable hotel in an old castle
Pros:

Large Rooms, stylish hotel, Great Breakfast, Good location, historic building, massive bar

Cons:

Outdoor pool was closed

2026-03-20 • via Nuitee
P
Paweł • solo_traveller • pl
10
2026-03-20 • via Nuitee
C
Charley • solo_traveller • nl
6
Pros:

Overall location

Cons:

There was a weird ticking sound all night long. Very annoying.

2026-03-19 • via Nuitee
E
emir • family_with_children • tr
5
2026-03-19 • via Nuitee
M
Michael • couple • ch
10
Gerne immer wieder
Pros:

Super bequeme Betten und sehr Gastfreundlich.

Cons:

Etwas teures Parken.

2026-03-18 • via Nuitee
A
Alexander • solo_traveller • ch
10
Pros:

Magnifique hôtel avec une ambiance charmante dans un ancien château regorgeant d'œuvres d'art ! L'installation d'hirondelles, en particulier, vaut à elle seule le détour ! Bonne salle de sport et piscines ; excellent petit-déjeuner avec vue sur le port !

Cons:

Rien!

2026-03-18 • via Nuitee
A
Abbas • solo_traveller • lb
9
2026-03-17 • via Nuitee
J
Jean Pierre • couple • ca
10
2026-03-17 • via Nuitee
O
Osante • couple • es
8
2026-03-17 • via Nuitee
R
Ramón • couple • es
10
2026-03-16 • via Nuitee
R
roland • couple • be
9
2026-03-16 • via Nuitee
V
Victor Farricha • solo_traveller • pt
6
Cons:

Aguardo há mais de um mês pela factura da minha estadia … contacto o hotel e nem feedback recebo. É como falar num vazio, o que não é muito agradável

2026-03-15 • via Nuitee
S
Silvia • solo_traveller • pt
7
Muito agradável
2026-03-15 • via Nuitee
J
JUAN FRANCISCO • couple • es
9
2026-03-15 • via Nuitee
S
Susete • couple • pt
9
Pros:

My stay at the hotel was fantastic. The room was beautiful and very comfy, the breakfast was absolutely amazing. The staff were incredibly friendly, helpful and professional. The only downsides were that the pool water was quite cold and the sauna wasn't working during my stay. I was really disappointed that the pool water was cold and the sauna wasn't working since one of the main reasons I booked this weekend away was to enjoy the spa facilities. Overall, I had a wonderful experience and would happily return.

Cons:

The only downsides were that the pool water was quite cold and the sauna wasn't working during my stay.

2026-03-14 • via Nuitee
B
Bernardo • couple • pt
9
2026-03-14 • via Nuitee
A
Aleida • couple • us
10
2026-03-14 • via Nuitee
L
Lucille • couple • us
9
2026-03-12 • via Nuitee
P
Pascal • family_with_children • gg
9
Pros:

Trés bien

Cons:

Sauna en réparation : dommage

2026-03-09 • via Nuitee
O
oscar duffort • family_with_children • es
9
Un alojamiento para valorar
Pros:

Ubicación, limpieza, atenciones y el personal

2026-03-07 • via Nuitee