Pestana Cidadela Cascais - Pousada & Art District

Hotels
•
Pestana Hotel & Resorts
8.6 (3306 reviews)
Fortaleza da Cidadela - Av. Dom Carlos I , Cascais , PT
+351 21 481 4300

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Delicious breakfast
Cons:
Cleanliness issues
Room layout problems
Inadequate amenities conditions

Categories

Cleanliness
7.23
There were instances of poor cleanliness mentioned, such as unclean rooms and signs of pests.
Service
9.7
The staff was described as very friendly, helpful, and attentive, contributing positively to the experience.
Location
9.24
The location received high praise, being central and very favorable for guests.
Room Quality
8.19
Rooms were generally described as comfortable, but some issues were reported with mattress stability and inadequate cleaning.
Amenities
8.22
Some amenities were well received, but the pool and sauna conditions were criticized.
Value for Money
8.68
Value for money appears acceptable, but some reviews suggest expectations were higher.
Food and Beverage
8.73
The breakfast and restaurant service were positively highlighted, despite occasional chaos.
Overall Experience
8.8
Overall, guests felt positively about their experiences with minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:20

Property Description

Luxurious Accommodation with Artistic Flair

Surrounded by studios and galleries, the 5-star Pestana Cidadela Cascais offers stunning sea views and a unique artistic experience. Artistic "Art Invasions" and Soundproofed Rooms are just the beginning of the creative ambiance. Enjoy modern décor, free WiFi, and thoughtful amenities in each room. Gourmet Dining and Cultural Experiences abound with two restaurants, a bar, and cultural activities. Indulge in a free breakfast buffet with panoramic views and savor Portuguese snacks at the intimate Taberna da Praça. Exclusive Art District and Exceptional Service make this hotel a cultural gem in the heart of Cascais. Immerse yourself in luxury and creativity at Pestana Cidadela Cascais - Pousada & Art District.

Important information:

Please note that the city tax of EUR 4 per person per night is charged to guests aged 13 and older for a maximum of 7 nights.

Please note that the property reserves the right to pre-authorize credit cards prior to arrival. Payment of the full reservation amount is due at the property.

Please note that pets are only allowed in some of the property's public areas. Upon check-in, please ask the front desk for more details.

If you are traveling with your pet, please contact the hotel before your arrival for information on availability, prices, and admission restrictions.

Please note that rates including dinner do not include drinks.

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

8.6
Based on 3306 reviews
Cleanliness: 7.23
Service: 9.7
Location: 9.24
Room Quality: 8.19
Amenities: 8.22
Value for Money: 8.68
Food and Beverage: 8.73
Overall Experience: 8.8
B
Béatrice • solo_traveller • fr
8
2026-09-19 • via Nuitee
G
Guilherme • couple • br
9
Um Muro do Paraiso
Pros:

A Localização é ótima, perto do centro de Cascais. Apresenta um excelente café da manhã e o atendimento de seus funcionários é de extrema qualidade, principalmente, a Srta. Matilde da recepção, que com sua amabilidade e eficiência nos conquistou, com a sua ação imediata para resolver um problema grave na porta de blindex do box do nosso banheiro.

Cons:

Acho que um hotel como o Pestana Cidadela poderia melhorar a piscina externa, apesar do atendimento excelente do funcionário Willie que fica no atendimento do bar e da piscina.

2026-09-18 • via Nuitee
S
Suzana • family_with_children • hr
10
Perfect stay.
Pros:

Everything was perfect. Great choices for breakfast; can acomodate people with food allergies. Great location, the kids loved sleeping "inside a fortress"!

Cons:

We loved everything.

2026-09-18 • via Nuitee
• couple • ie
9
Cons:

Very close to everything

2026-09-17 • via Nuitee
L
Lisa • extended_group • se
9
2026-09-17 • via Nuitee
B
Bernie • couple • ie
9
Relaxing
Pros:

Very central and staff so accommodating .. attention to detail very good

Cons:

Just a small thing but think new arrivals should be advised of step down into bedroom once you enter .. nearly fell .

2026-09-17 • via Nuitee
G
Gonzalo • couple • es
10
Pros:

desayuno

2026-09-17 • via Nuitee
H
Helene • couple • nz
8
Good location comfortable. Good service.
Pros:

Clean and organised. Very comfortable.

Cons:

The outdoor pool looks much bigger and of better standard in the advertising photos. In reality it’s a nice spot but compared to the rest of the facilities it is disappointing. The indoor pool is lovely.

2026-09-13 • via Nuitee
J
Joao • couple • pt
9
Uma localização e um serviço de excelência.
Pros:

Localização, singularidade do edifício, vistas e um exelente pequeno almoço.

Cons:

Nada a apontar.

2026-09-13 • via Nuitee
S
Sarah • solo_traveller • ie
10
2026-09-13 • via Nuitee
W
Wenche Nicolaisen • couple • no
10
2026-09-13 • via Nuitee
T
tal • solo_traveller • il
10
2026-09-13 • via Nuitee
S
Susan • couple • gb
9
Wonderful
Pros:

Great location, lovely staff

Cons:

Long walk to pool

2026-09-12 • via Nuitee
C
Christopher • couple • de
10
2026-09-12 • via Nuitee
B
Birgit • extended_group • at
1
2026-09-11 • via Nuitee
D
Dean • couple • gb
10
A wonderful stay in a beautiful hotel. Great staff, great location, thoroughly recommend.
Pros:

The Hotel itself is wonderful, and set in a great location. But the staff were just incredibly lovely. So helpful and friendly. Service was exceptional. A great stay in a great hotel.

Cons:

Nothing, It was perfect.

2026-09-10 • via Nuitee
D
Dilpreet • couple • ca
10
A wonderful stay in the heart of Cascais!
Pros:

We had a fantastic stay at Pasadena Citadela Hotel and would absolutely recommend it to anyone visiting Cascais. The location is excellent—right in the heart of the town, making it incredibly easy to walk to the restaurants, cafés, shops, waterfront and beaches. We loved being able to step outside and immediately enjoy the lively atmosphere of Cascais.

The hotel itself has a beautiful, charming character that fits perfectly with the feel of the town. Our stay was comfortable, relaxing and exactly what we were looking for. The staff were warm, welcoming and helpful, which made the experience even better.

One of the biggest highlights for us was the location and convenience. We could explore so much of Cascais on foot and easily come back to the hotel whenever we wanted a break.

Overall, Pasadena Citadela Hotel was a great choice for our trip. Beautiful location, lovely atmosphere, comfortable stay and wonderful hospitality. We would happily stay here again on our next visit to Cascais!

Cons:

There was nothing that we didn’t like about the property.

2026-09-10 • via Nuitee
M
Marlies • family_with_children • nl
10
Weer opnieuw een paar heerlijke dagen gehad
Pros:

Al jaren voor ons een geliefde locatie in prachtige omgeving en altijd supervriendelijk behandeld. Heerlijk weer, alles op loopafstand, heerlijke restaurantjes en winkeltjes in de buurt.

Cons:

niets.

2026-09-09 • via Nuitee
K
Knut • couple • de
9
2026-09-09 • via Nuitee
M
MARIA • solo_traveller • gr
8
2026-09-08 • via Nuitee