Share this hotel
Facilities
Property facilities
-
Health or beauty spa nearby
-
Non-smoking rooms
-
Air conditioning
-
Swimming pool
-
Restaurant
-
Room service
-
Terrace
-
Pets allowed
-
Lift / Elevator
-
Luggage storage
-
Fax/photocopying
-
Soundproof rooms
-
Facilities for disabled guests
-
Ironing service
-
Car hire
-
Sauna
-
Massage services
-
Non-smoking throughout
-
Concierge service
-
Kid meals
-
Outdoor furniture
-
Personal trainer
-
Staff adhere to local safety protocols
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Guest room sealed after cleaning
-
Physical distancing in dining areas
-
Key access
-
Food delivered to guest room
-
CCTV outside property
-
Access to health care professionals
-
Screens / Barriers between staff and guests for safety
-
Face masks for guests available
-
24-hour security
-
Security alarm
-
Thermometers for guests provided by property
-
Key card access
-
Mobile app for room service
-
Television in common areas
-
Front desk (limited hours)
-
Free wired internet
-
Access to nearby indoor pool
-
Golfing on site
-
Scuba diving on site
-
Beach umbrellas
-
Pool sun loungers
-
Internet access
-
Housekeeping on request
-
Reception hall
-
Exercise/lap pool
-
Japanese garden
-
Covered parking
-
Health or beauty spa nearby
-
Swimming nearby
-
Beach club nearby (surcharge)
-
Bicycle-friendly property
-
Beach toys
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Luxurious Accommodation with Artistic Flair
Surrounded by studios and galleries, the 5-star Pestana Cidadela Cascais offers stunning sea views and a unique artistic experience. Artistic "Art Invasions" and Soundproofed Rooms are just the beginning of the creative ambiance. Enjoy modern décor, free WiFi, and thoughtful amenities in each room. Gourmet Dining and Cultural Experiences abound with two restaurants, a bar, and cultural activities. Indulge in a free breakfast buffet with panoramic views and savor Portuguese snacks at the intimate Taberna da Praça. Exclusive Art District and Exceptional Service make this hotel a cultural gem in the heart of Cascais. Immerse yourself in luxury and creativity at Pestana Cidadela Cascais - Pousada & Art District.
Please note that the city tax of EUR 4 per person per night is charged to guests aged 13 and older for a maximum of 7 nights.
Please note that the property reserves the right to pre-authorize credit cards prior to arrival. Payment of the full reservation amount is due at the property.
Please note that pets are only allowed in some of the property's public areas. Upon check-in, please ask the front desk for more details.
If you are traveling with your pet, please contact the hotel before your arrival for information on availability, prices, and admission restrictions.
Please note that rates including dinner do not include drinks.
For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.
Property Policies
-
Pets
Pets are allowed on request. Charges may be applicable.
-
Internet
WiFi is available in all areas and is free of charge.
-
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
-
Parking
Public parking is possible at a location nearby (reservation is not possible) and costs EUR 20 per day.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 12 years old stay for € 55 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Situation and staff. Breakfast was superb.
Nothing
sehr zentrale Lage in Cascais,
sehr gut ausgestattete Zimmer
sehr bequeme Betten
Lovely hotel in beautiful setting in old fort and by the harbour Gorgeous room with high vaulted ceilings an extra large bed.
Indoor and outdoor pools great. Lovely little gifts left in the room for us over Easter.
Nothing
O PEQUENO ALMOÇO ERA EXCELENTE. O PESSOAL MUITÍSSIMO ATENCIOSO. SERVIÇO ÓTIMO
COMO TENHO MOBILIDADE REDUZIDA, SENTI FALTA DE APOIOS NA CASA DE BANHO
Localização excelente. Prédio histórico. Atendimento muito bom.
Quarto e banheiro adequados, poderiam ser melhores.
Localização excelente
Conforto do quarto.
Simpatia dos funcionários
Banho turco excessivamente quente
El desayuno es una pasada y las vistas desde ahí genial. La habitación muy bien también. El personal muy bien.
La piscina interior a todas horas llena de niños y el ruido era demasiado. Entiendo el ruido de los niños en cualquier piscina pero en una cubierta esperaba algo de tranquilidad
otimo pequeno almoço
o quarto tinha um ligeiro cheiro a humidade
La experiencia en el Pestana como todas las veces anteriores que no hemos alojado en el es buenísima, por situación, trato confort el desayuno es espectacular, todo perfecto, muchas gracias lo hacéis muy bien!!!!!
Very clean and attentive staff
The outdoor pool was not
Open.
tolle Lage, Meer-Nähe und Stadt-Nähe / wunderbar gestalteter und grosszügiger Innenhof / grosse Umgebung beim Aussenpool - einmalige Hotelanlage
das Frühstück bietet für jeden Gast etwas
Location. Breakfast was good and a special shout out to Ayoub and Ana for their warm welcome and hospitality. The only good thing about the stay at the hotel.
I recently stayed at Pestana Cidadela Cascais, and unfortunately, my experience fell far below what one would expect from a hotel that promotes itself as five-star.
My stay began with ants in the room, and I was bitten—something particularly concerning as I am diabetic and visiting from abroad. This is not a minor inconvenience; it carries the risk of a medical complication, and I would expect a hotel of this standard to recognize the seriousness of such a situation.
While the hotel did move me to another room, the replacement was equally disappointing. The curtains were broken, the walls were visibly dirty and dusty, the coffee machine did not work, and the safe was also broken.
Adding to this, there was a persistent unpleasant smell in the room, particularly coming from the bathroom area, which made the overall stay uncomfortable and far from relaxing.
After emailing the hotel, a staff member came to check the coffee machine but repeatedly insisted it was functioning—despite being unable to operate it herself. Following another reminder, the safe was eventually replaced, but astonishingly, it was installed upside down, reflecting a lack of basic attention to detail.
Housekeeping was extremely poor. Despite assurances from a supervisor that my room would be properly cleaned, I had to repeatedly chase the team, and even by 4pm the room had still not been serviced. Even when housekeeping did attend, basic items such as lotion were not replenished, and simple essentials like coffee capsules had to be repeatedly requested. It felt as though one had to chase or “beg” for the most basic services, with little sense of care or ownership from the staff. The general cleanliness of the room—including dusty walls—was unacceptable.
Service at reception was also disappointing. Requests seemed to be treated as an inconvenience rather than part of hospitality.
Your guide to the flawless travel experience
Popular Countries
Company
Get our app
