The St. Regis Shenzhen

Clean, luxurious, quiet

Having stayed at two luxury hotels during my time in Shenzhen, the St. Regis was, without any doubt, the one that left the strongest impression on me.

From the moment I arrived, the experience felt special. Being welcomed at the reception on the 96th floor, with that extraordinary view over Shenzhen, immediately sets the tone. In fact, I would dare to say that the view from the hotel was even more impressive than the one from the Ping An observation deck. Waking up and having breakfast with that breathtaking panorama in front of me was simply unforgettable.

What truly makes the difference, however, is the people. Everyone I crossed paths with was genuinely kind, welcoming and attentive, and the Concierge team deserves a special mention. In particular, I would like to thank Lucien, who very kindly helped me send my postcards. Writing and sending postcards may seem rather old-fashioned these days, but it is a tradition I still keep whenever I travel, and his willingness to help with such a small but meaningful detail is exactly the kind of service I will remember.

I also greatly appreciated the team's ability to communicate comfortably in English. For an international luxury hotel welcoming guests from all over the world, this makes an enormous difference and was something I particularly valued during my stay.

If I had to mention one thing I missed, it would be an outdoor swimming pool. During Shenzhen's very hot days, having somewhere to relax outside, enjoy the sun and unwind would have made an already exceptional hotel virtually perfect.

But this is a very minor point compared with everything the St. Regis gets right. The service, the warmth of the staff, the attention to detail, the spectacular setting and, of course, those unforgettable views made my short stay truly special.

If I return to Shenzhen, I know exactly where I will stay.

My rating? 20 out of 10.

Please keep doing what you are doing — you have created something very special.

Although my stay was short, it was truly unforgettable.

From the impeccable service and attention to every detail to the genuine warmth and kindness of the staff, every moment exceeded my expectations. I would especially like to recognise Lucien and the rest of the Concierge team for making me feel so welcome and genuinely cared for.

The breathtaking views from the hotel are simply the perfect finishing touch.

For me, The St. Regis is, without question, the place to stay in Shenzhen. If I ever return to the city, there is no doubt where I will stay.

Every single second of my stay was worth it.

good

The reception is at 96th floor. The front desk does not speak fluent English. Below 75th floor are offices. The infinite pool is at 75th floor of good size with jacuzzi. Have not tried the spa, which is several times more expensive than in the mall connected even after the hotel discount. You can go up to the 100th floor but it is reserved for special events. The hotel is connected to a shopping mall with restaurants through an underground passage.

View of the rooms are impressive, overlooking the whole city and above clouds, with only 1 building of similar hight. Every room has a whole wall window from floor to ceiling. Depending on the positions of your rooms, some are facing the more rural area than the city centre. Service is very good with people coming in to bring in fresh fruits and tidying the rooms several times a day. Room is spacious with a small walk in closet. Every detail are attended, it surprised me with a full set of stationaries. The bathroom lighting can be adjusted to different tones with relaxing music.

The price is very good for this level of service and facilities. The buffet lunch is of high quality and has a lot of varieties including Chinese and western. The only complains I can think of are furnitures are a bit worn out and there is a slight smell of cigarette on the bed.

Bom visual

I am a lifetime titanium member. St Regis Shenzhen is my go-to choice every time I visit Shenzhen. The location is super convenient. No.1 train can reach directly to most of the malls and attractions. I was so impressed by the lovely floor Butler Kimi Chen. We had a late check out at 4:00 pm, and when we arrived hotel at 3:30 there is a line to wait for renew the key. Kimi immediately helped us to access to our room without any wait, also helped us to get 1 extra hour pool access which is the highlight of our day. The luggage storage was at 1st floor, and Kimi took our luggage directly at 96 lobby and bring to 1st floor for us. Her services are definitely the highlight of the stay. Please keep up all the good works! We will be back soon .

It was my first stay with St Regis! Awesome experience! The room was good, view was good, service was good!

A special shout out to staff Crystal Lieu. She is a gem to the hotel. We felt so welcomed and well taken care of throughout our stay.

It’s always the little details that warm one’s heart. We were there for Kelly Yu’s concert and what surprised me most when I entered the room was a beautifully and thoughtfully decorated room.

Luxury is easy to build. Making a guest genuinely feel special and at home is not. The St. Regis Shenzhen has mastered all.

As a Marriott Bonvoy Titanium member, I spend more than 75 nights each year in five-star hotels around the world. Very few stays truly stand out—but The St. Regis Shenzhen is one of them.

This hotel delivers something that cannot be taught or manufactured: genuine hospitality. From the elegant atmosphere and exceptional food to every interaction with the team, I felt sincerely welcomed, valued, and cared for throughout my stay.

A very special thank you to Mr. Faust Hong, Chief Butler, and his outstanding team. Their warmth, attention to detail, and heartfelt service made me feel truly special. That level of authentic hospitality is incredibly rare to find anywhere in the world.

Thank you for an unforgettable stay. I will certainly be back.

My name is Jacky, travel here from San Francisco. There is Typhoon these two days in Shenzhen so I can’t do anything in the hotel Kimi Chen gave me lots of great advise and recommendation I really appreciate her support and kindness!

Wonderful hotel, close to the electronics market and the view from the lobby is just amazing!
Zack Zhang the concierge butler was so helpful throughout! Thank you!

everything

Amazing experience and what real 5 star service means. Stayed 4 days in this magnificent hotel at the 88 th floor with a beautiful view of Shenzhen.
Room was always maintained to perfection and all the amenities were great.
The breakfast is really nice and should not be missed by any guests.
The part that sets St Regis apart from other high end hotels we have stayed at over the years is the level of service and attention to details that makes your stay so nice and pleasant. I would especially like to mention Luna Wang in the butler service, her service and friendliness is second to none. Her helpfulness and kindness made the stay for us so special and great.
Many thanks and not goodbye, until next time we will for sure be back.

We stay at the hotel with family and friends to celebrate my daughter’s 10th birthday. We highly appreciate the hotel staff to prepare the room decoration and birthday cake for us. Our butler, Lucia, has provided excellent service to us. We have a very nice experience at the hotel.

It was super fun there is even a iPad that controls the curtains and the lights and they made buttons that Change the lights in the toilet and this hotel has a butler service