Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Cozy atmosphere
Good amenities
Cons:
Safety concerns
Limited food options
Poor lighting at night

Categories

Cleanliness
8.33
Some guests noted issues with porch lighting affecting their comfort.
Service
9.8
Many reviews praised the friendly and accommodating staff.
Location
8.84
While some appreciated the peaceful setting, others pointed out the distance from town.
Room Quality
9.29
Rooms were noted to be clean, comfortable, and well-maintained.
Amenities
9.32
Snacks and coffee were appreciated, though some desired more facilities like a restaurant.
Value for Money
8.78
Though some found it lacking for the price, others appreciated the spaciousness.
Food and Beverage
8.33
Basic breakfast was provided but limited in options, some guests desired more.
Overall Experience
9.3
General positive sentiments about the stay, with a few caveats regarding safety and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:01

Property Description

Luxurious Accommodation
Indulge in 5-star luxury at Sylvan Valley Lodge and Cellars, offering elegantly appointed guest rooms with modern amenities like air conditioning, flat-screen TVs, and private bathrooms. Some rooms even boast balconies and mountain views for a truly enchanting stay.

Scenic Surroundings and Activities
Located near Anna Ruby Falls and Helen Festhalle, our hotel is nestled in the picturesque town of Sautee Nacoochee. Guests can explore nearby attractions like Smithgall Woods and Andrews Cove, or partake in outdoor adventures such as hiking amidst the stunning natural landscape.

Relaxing Retreat
Unwind in our tranquil garden, socialize in the shared lounge, or sip on cocktails at the on-site bar. With free WiFi, complimentary parking, and a welcoming terrace, Sylvan Valley Lodge and Cellars is the perfect escape for a rejuvenating getaway.

Book now for an unforgettable stay at Sylvan Valley Lodge and Cellars.

Important information:

Please note that there is a 3% charge when you pay with a (Visa, Mastercard, American Express etc) credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Guest Reviews

9
Based on 508 reviews
Cleanliness: 8.33
Service: 9.8
Location: 8.84
Room Quality: 9.29
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.3
R
Rick • couple • us
10
2026-08-22 • via Nuitee
J
Jennifer • family_with_children • us
9
2026-07-25 • via Nuitee
C
Corrie • couple • us
10
2026-07-25 • via Nuitee
H
Harold • couple • us
5
Not at all like the description on Booking.Com
Pros:

Not really anything

Cons:

The first day we had to call the number on the office door to see if we could get the cigarettes or cigars ashes cleaned off the balcony. We were told that housekeeping had left the property. We had to locate a broom and clean the balcony ourselves. Couldn’t use jacuzzi bath it was dirty tile around the top is cracked and discussing dirty the jets looked like they hadn’t been cleaned in a while. Over all the property was not well maintained and looks run down. We were very disappointed that we chose to stay here.

2026-07-20 • via Nuitee
A
Adrian • couple • us
10
2026-07-20 • via Nuitee
T
Tiffany • solo_traveller • us
10
Pros:

Beautiful property and very clean!

2026-07-20 • via Nuitee
M
Michael and Amanda • family_with_children • us
10
Pros:

They offer extra snacks in the common area. Plenty of outside seating on the balcony.

2026-07-11 • via Nuitee
L
Lemon • family_with_children • us
9
A peaceful, comfortable, and beautiful place to relax with family.
Pros:

The property was tucked away in a peaceful, quiet location, which made it very relaxing. The beds were extremely comfortable, the scenery was beautiful, and the atmosphere was perfect for a getaway. It was also a great place for a large family with plenty of space to enjoy.

Cons:

N/A

2026-07-07 • via Nuitee
V
Venessa • couple • us
10
2026-07-06 • via Nuitee
W
WILLIAM • couple • us
10
Pros:

The location was quiet and cozy, nestled in the woods. The accommodations were spacious and extremely comfortable. The hostess and staff went out of their way to ensure we had an enjoyable and relaxing stay.

2026-07-06 • via Nuitee
R
Reingowsky • solo_traveller • us
10
2026-07-01 • via Nuitee
A
Anthony • solo_traveller • us
10
2026-07-01 • via Nuitee
A
April • extended_group • us
7
Overall, we had a fun trip and it was a convenient place to stay for all the surrounding attractions.
Pros:

The property was somewhat exclusive. It was nicely decorated.

Cons:

The house was full of small bugs that were on the kitchen counter and the bathroom counter. It looked like it had not been cleaned for a while. There was food under the kitchen cabinet and the rug was very dirty.

2026-07-01 • via Nuitee
J
Jose • couple • us
9
2026-07-01 • via Nuitee
D
DeMann • solo_traveller • us
9
2026-06-25 • via Nuitee
G
George • couple • us
8
Good experience. Will stay again
Pros:

Price
Location

Cons:

Stairs

2026-06-24 • via Nuitee
A
Aimee • couple • us
9
2026-06-23 • via Nuitee
E
Elizabeth • solo_traveller • us
9
2026-06-23 • via Nuitee
M
Mary • solo_traveller • us
10
Beautiful location wonderful lodge incredibly kind staff
Pros:

Stunning location. Beautifully laid out

Cons:

The carpets in the rooms could use a refresh. But overall everything was clean and so very welcoming!

2026-06-20 • via Nuitee
D
Devendar • family_with_children • us
1
Cabin 22 is a highly misleading, unsanitary, and hazardous property that completely traumatized my children and ruined o
Pros:

The only positive aspect of this stay was the location. The property is surrounded by nice greenery and is conveniently situated within a 10-minute drive of downtown Helen.

Cons:

We stayed in Cabin 22, and it was an absolute nightmare. The entire cabin had a powerful, overwhelming odor of dog urine that made my children physically sick. The sofa was completely unsanitary, covered in visible wet stains, and smelled terrible. To make matters worse, the cabin was infested with bugs, and we even discovered a dead scorpion inside the property near the balcony door. The environment was so hostile and terrifying that my 4-year-old was too scared to go near the furniture or beds, forcing me to hold her and sleep sitting up in a chair for most of the night.

Furthermore, the online listing is highly misleading. It seems all of the photos on the website were captured when the property was first built because Cabin 22 looks completely run-down and nothing like those pictures today. I cannot speak for the other cabins on the property, but this specific unit delivered a severely sub-standard experience that completely ruined our family vacation and my wife's birthday celebration.

2026-06-20 • via Nuitee