The Beaufort Hotel

Hotels
7.8 (2216 reviews)
Beaufort Square , Chepstow , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Lovely breakfast
Cons:
Uncomfortable beds
Cleanliness issues
Dated rooms

Categories

Cleanliness
6.88
Multiple reviews indicate rooms were not thoroughly clean and issues with maintenance.
Service
8.85
Consistently noted friendly and helpful staff across multiple reviews.
Location
8.89
Many guests appreciate the central location and easy access to bars and restaurants.
Room Quality
6.84
Reviews mention dated rooms, uncomfortable beds, and noise issues from the pub below.
Amenities
7.87
Basic amenities are present, but some guests expressed the need for improvements, particularly in furniture.
Value for Money
7.33
Some guests felt overcharged compared to direct hotel rates, indicating mixed value perceptions.
Food and Beverage
7.38
Breakfast was enjoyed but noted that it could be improved. Some guests found it fair but not exceptional.
Overall Experience
8.35
Despite various issues, many guests still enjoyed their stay and expressed a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-27 13:15

Property Description

Convenient Location
Situated in the heart of historic Chepstow, The Beaufort Hotel offers easy access to local attractions such as Chepstow Racecourse, Chepstow Castle, and the Railway Station.

Comfortable Accommodation
Each room is equipped with modern amenities including an en suite bathroom, flat-screen TV, and free Wi-Fi, ensuring a comfortable stay for guests.

Dining and Entertainment
Guests can enjoy a variety of beverages at the on-site Beaufort Bar and savor delicious meals made from locally sourced ingredients at the hotel's restaurant.

Experience the charm of South Wales at The Beaufort Hotel - book your stay now for a memorable getaway!

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 2216 reviews
Cleanliness: 6.88
Service: 8.85
Location: 8.89
Room Quality: 6.84
Amenities: 7.87
Value for Money: 7.33
Food and Beverage: 7.38
Overall Experience: 8.35
M
Mike • couple • bm
1
No hot water
Pros:

Initially welcoming. Breakfast was fantastic.

Cons:

No hot water and the night manager was an idiot. Left a day early and have not heard from the owner about the promised refund.

2026-06-05 • via Nuitee
D
Dawn • solo_traveller • gb
8
Pros:

Location for town is excellent.
Room was fairly big

Cons:

Squeaky bed,
Tv had no channels.

2026-06-03 • via Nuitee
D
Deborah • solo_traveller • gb
10
Pros:

The friendly staff and facilities

Cons:

Nothing

2026-06-02 • via Nuitee
G
gareth • couple • gb
8
2026-06-01 • via Nuitee
A
Arune • solo_traveller • gb
10
2026-06-01 • via Nuitee
D
DIANE • solo_traveller • gb
10
2026-06-01 • via Nuitee
D
Darren • solo_traveller • gb
6
2026-06-01 • via Nuitee
P
paul • solo_traveller • gb
8
Pros:

Finished Offas Dyke in Chepstow and this was great value for a single person

2026-06-01 • via Nuitee
S
Simon • extended_group • gb
7
2026-06-01 • via Nuitee
B
Barry • couple • gb
7
2026-05-31 • via Nuitee
A
Ashleigh • extended_group • gb
10
Brilliant
Pros:

Great location, large clean rooms and friendly staff

Cons:

Only improvement would be adding a fridge to the room

2026-05-29 • via Nuitee
I
Ieuan WYN • couple • gb
8
2026-05-29 • via Nuitee
E
Ebo • solo_traveller • gb
1
Pros:

Location

Cons:

Arrived day one (Friday) to be allocated room 21, this room is only fit for one person, tiny room, home made wardrobe (would hang 2 items) reception staff (lucy) said this was a standard fit wardrobe in ALL the rooms (not true). The room was red hot, with no respite when you opened the window onto the back of the main building and over the kitchen. We requested a fan and after someone hunted in other rooms, they appeared with the smallest decks fan that was completely useless. In the end we requested another room.
We then moved to room 16, this was better than the previous room, shower head would not stay up in the mounting, hand held to have a shower ( which was luke warm), it could do with blind to cover the window as you are silhouetted.
Day two (Saturday) no hot water at all, spoke to reception, explained we were here for another 3 nights, the receptionist explained the boiler was not working ( this explains the luke warm shower the previous night) and they did not know if they could get a plumber out, Caroline offered us our third room.
We packed up our things again and moved to room 2a. This family room was actually a Fire Escape route for the first floor, with a room key on the wall in the corridor. This did not make us feel comfortable at night. The bathroom has a drain issue as it smells
all the time, the toilet flush works when it wants to. I understand this is an old building, but there is no excuse for the floor boards creaking as much as they do ( it is excessive), the telephone does not work.
All the rooms look tired and shabby,

Although you are paying a hotel rate, dont expect your room to be serviced, cleaners will empty your bins and thats it, our beds where not made, towels are not changed. The shower mat was on the bathroom floor for 3 days, which means the bathroom wasn't even cleaned.

This is not acceptable when you have payed over £500 for a four night stay in a supposed 3 star hotel advertised on booking.com.

2026-05-28 • via Nuitee
M
Milan • couple • gb
1
Very disappointed especially as the hotel could not even respond to me when I had raised my concerns to them.
Pros:

Location and parking

Cons:

I do not write negative reviews but in this instance I think I have to. The room was tired with wafer thin walls and there was no hot water in the morning for a shower so we had a cold water strip wash.
I had written to the hotel manager via email and through booking.com to give them chance to explain but I did not get a response. The room we stayed in, in my opinion is not worth anywhere near the money we paid

2026-05-28 • via Nuitee
C
Carol • solo_traveller • gb
10
Pros:

This was our second stay. Every member of staff contributed to the overall feeling of being welcome. Nothing was too much trouble. Our room was more than adequate for our needs and breakfast was excellent and served in a timely manner. The friendly atmosphere, generated by staff and locals alike, created a relaxed ambience. Chepstow is a great place to visit and 'launching off point' for touring and the hotel's close proximity to the train station is a big plus for travellers like us, who enjoy leaving the car behind. The decor may not be to everyone's taste but we love the warmth and cosiness of the Beaufort Hotel. Evening's spent down by the river, strolling around the castle area - bliss! We love it and are glad to take the opportunity to say thanks again to our hosts!

2026-05-28 • via Nuitee
M
Martin • family_with_children • gb
6
2026-05-28 • via Nuitee
C
Caroline • solo_traveller • gb
6
2026-05-27 • via Nuitee
C
Corby • solo_traveller • gb
4
Low cost, centrally located hotel but not very comfortable.
Pros:

Great location in centre of Chepstow and friendly, helpful staff.

Cons:

Room was tiny and like a sweat box in the very hot weather. Bathroom was also tiny. Bed was very uncomfortable as I could feel the springs in the mattress.

2026-05-26 • via Nuitee
T
Tony • couple • gb
8
Very clean the staff are brilliant
Pros:

Local clean

Cons:

Shower not too good

2026-05-26 • via Nuitee
K
Kelly • solo_traveller • gb
7
Pros:

Friendly Staff, very helpful

Cons:

Plug sockets were not close to a mirror, hard to dry your hair and do your make up. One set of thr plug sockets were so close to the shelf I couldn’t use them

2026-05-25 • via Nuitee