Le Petit CHARME-INN

Hotels
8.8 (3363 reviews)
Metzggasse 28 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Pets allowed
Hiking
Lift / Elevator
Safety deposit box
Skiing
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Noisy construction
Old furnishings
Some shower issues

Categories

Cleanliness
8.45
Overall cleanliness mentioned positively, but some issues like shower problems reported.
Service
9.25
Staff were consistently described as friendly and accommodating.
Location
9.25
Many reviews highlighted the excellent location, close to Zermatt.
Room Quality
8.65
Rooms were clean and comfortable, though some guests noted issues with furnishings.
Amenities
8.25
Amenities were satisfactory, although some guests mentioned missing conveniences.
Value for Money
8.75
Affordable pricing received praise, but expectations should be managed regarding facilities.
Food and Beverage
8.85
Breakfast was well-received, with a good variety mentioned.
Overall Experience
8.95
Guests had a pleasant stay, though some minor complaints were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:29

Property Description

Stunning Mountain Views

Experience the beauty of the Matterhorn Mountain from our rooftop terrace at Le Petit CHARME-INN. Our alpine-style rooms offer a cozy retreat with wooden furnishings and modern amenities like a flat-screen TV and free WiFi.

Convenient Location

Located in the heart of Zermatt, just a short walk from the ski lifts and the bustling main street, you'll have easy access to restaurants, bars, and shops. Start your day with a delicious breakfast buffet before hitting the slopes or exploring the town.

Warm Hospitality

Our friendly staff is dedicated to making your stay memorable, ensuring you have everything you need for a comfortable visit. Book your stay at Le Petit CHARME-INN for an unforgettable mountain getaway.

Important information:

Please note that construction work is going on nearby from Monday to Friday and some rooms may be affected by noise.

Please note that Zermatt is a car-free village. Guests have to leave their car in Täsch and proceed by train.

Please note that guests arriving after 20:00 are kindly requested to inform the hotel in advance. This can be noted in the Comments Box during booking or by contacting the hotel using the contact details found on the booking confirmation.

Please inform Le Petit CHARME-INN in advance about the exact number of adults and children arriving and the age of the children. You can use the Special Requests box when booking or contact the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 3363 reviews
Cleanliness: 8.45
Service: 9.25
Location: 9.25
Room Quality: 8.65
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 8.85
Overall Experience: 8.95
T
Tehahe • solo_traveller • pf
7
Pros:

Le petit déjeuner est parfait.

Cons:

L'emplacement de l'hôtel mal indiqué.

2026-07-17 • via Nuitee
U
u-bsl • extended_group • ch
8
Wie hatten einen sehr schönen Aufenthalt in Zermatt.
2026-07-16 • via Nuitee
C
Charlein • couple • se
8
2026-07-16 • via Nuitee
S
Silvan • solo_traveller • ch
10
2026-07-14 • via Nuitee
R
Richard • solo_traveller • ca
8
Super séjour a Zermatt
Pros:

Lieu retiré de la ville
Déjeuner inclus
Entendre le ruisselleme de la rivière
Vue sur le mont Cervin (Matterhorn) à partir du toit !

Cons:

Manque de climatisation

2026-07-13 • via Nuitee
A
Andreas • couple • de
8
2026-07-13 • via Nuitee
M
Monica • solo_traveller • at
10
Pros:

Cleanliness, confort, closeness to center

Cons:

Everything was perfect

2026-07-12 • via Nuitee
J
Jean-Pierre • family_with_children • mg
7
2026-07-12 • via Nuitee
F
Fernando • family_with_children • br
7
Hotel antigo mas ok para uma estadia curta.
Pros:

Localização e camas.

Cons:

Banheiro com cheiro forte de esgoto, móveis com cara mais velha mas tudo bem cuidado e um funcionário da recepção da tarde/noite, extremamente inconveniente nas longas histórias para qualquer pergunta ou dúvida, em algum momento chegando a ser meio grosseiro.

2026-07-12 • via Nuitee
P
Parker • couple • us
9
I would recommend this place to others.
Pros:

Good location, friendly staff, clean. Nice breakfast provided. Glad for the elevator.

Cons:

Though the room was small it would have been nice for a luggage rack to be available.

2026-07-11 • via Nuitee
R
RP • family_with_children • co
8
Cons:

Sería bueno que tuvieran servicio para guardar las maletas antes o después del check in.

2026-07-11 • via Nuitee
I
Iratxe • solo_traveller • es
8
2026-07-10 • via Nuitee
M
Mariano • couple • ar
10
El desayuno, ubicación y comodidad.
Pros:

Muy limpio y buena atención

Cons:

Todo muy bien

2026-07-10 • via Nuitee
M
Mazagão • solo_traveller • br
9
Pros:

TUDO. Foi ótimo, banheiro bom, chuveiro ótimo e grande, funcionários estão de parabéns. Alguns hotéis tentaram me vender água, mas aqui o moço foi sincero, e falou que a água da torneira na Suíça era potável. Os funcionários me deram indicações de locais bons para roupas de neve. A cama era boa, travesseiro bom também. Não tive dificuldades. Hotel muito aconchegante e quentinho.

Cons:

O café da manhã podia ter uma variedade um pouquinho maior, mas serviu bem e não tive que gastar um rim de dinheiro em algum estabelecimento lá fora.

2026-07-10 • via Nuitee
H
Hélène • solo_traveller • fr
9
2026-07-10 • via Nuitee
E
Elise • couple • au
10
Amazing stay in Zermatt!
Pros:

Lovely Brekky!

Cons:

Nothing!

2026-07-09 • via Nuitee
I
Iris • extended_group • be
9
Fantastisch
Pros:

De ligging was super dicht bij de winkelstraat. Het dakterras was ideaal. Met zicht op de Matterhorn. 👍

Cons:

/

2026-07-08 • via Nuitee
Ткач • solo_traveller • ch
10
2026-07-08 • via Nuitee
I
Idoya • couple • es
9
Zermatt desde el Petit Charmed inn
Pros:

La ubicación excelente
La habitación muy mona y confortable
El desayuno muy bueno y abundante
Tienen la azotea de libre acceso con unas butacas y bonitas vistas al Cervino

2026-07-07 • via Nuitee
M
Marco • extended_group • ch
8
Would definitely stay again. Facilities and location good. Friendly staff.
Pros:

Rooftop views, slightly away from main street but close to centre. Modern bathroom, stylish decor.

Cons:

Slightly musty smell in room. Window catch not working properly but did open and close ok.

2026-07-07 • via Nuitee