Le Petit CHARME-INN

Hotels
8.8 (3265 reviews)
Metzggasse 28 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Terrace
Pets allowed
Lift / Elevator
Safety deposit box
Ski storage
Non-smoking throughout
Fire extinguishers
Key card access
Ski storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Noisy construction
Old furnishings
Some shower issues

Categories

Cleanliness
8.45
Overall cleanliness mentioned positively, but some issues like shower problems reported.
Service
9.25
Staff were consistently described as friendly and accommodating.
Location
9.25
Many reviews highlighted the excellent location, close to Zermatt.
Room Quality
8.65
Rooms were clean and comfortable, though some guests noted issues with furnishings.
Amenities
8.25
Amenities were satisfactory, although some guests mentioned missing conveniences.
Value for Money
8.75
Affordable pricing received praise, but expectations should be managed regarding facilities.
Food and Beverage
8.85
Breakfast was well-received, with a good variety mentioned.
Overall Experience
8.95
Guests had a pleasant stay, though some minor complaints were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:29

Property Description

Stunning Mountain Views

Experience the beauty of the Matterhorn Mountain from our rooftop terrace at Le Petit CHARME-INN. Our alpine-style rooms offer a cozy retreat with wooden furnishings and modern amenities like a flat-screen TV and free WiFi.

Convenient Location

Located in the heart of Zermatt, just a short walk from the ski lifts and the bustling main street, you'll have easy access to restaurants, bars, and shops. Start your day with a delicious breakfast buffet before hitting the slopes or exploring the town.

Warm Hospitality

Our friendly staff is dedicated to making your stay memorable, ensuring you have everything you need for a comfortable visit. Book your stay at Le Petit CHARME-INN for an unforgettable mountain getaway.

Important information:

Please note that construction work is going on nearby from Monday to Friday and some rooms may be affected by noise.

Please note that Zermatt is a car-free village. Guests have to leave their car in Täsch and proceed by train.

Please note that guests arriving after 20:00 are kindly requested to inform the hotel in advance. This can be noted in the Comments Box during booking or by contacting the hotel using the contact details found on the booking confirmation.

Please inform Le Petit CHARME-INN in advance about the exact number of adults and children arriving and the age of the children. You can use the Special Requests box when booking or contact the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 3265 reviews
Cleanliness: 8.45
Service: 9.25
Location: 9.25
Room Quality: 8.65
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 8.85
Overall Experience: 8.95
C
Colette • couple • us
9
Very charming hotel with great views and location.
Pros:

I loved how cute and and easy to use was. The rooftop patio had a great view of the Matterhorn and the location of the hotel was just off the main road so there wasn’t a lot of foot traffic passing by. Also the breakfast spread in the morning was phenomenal. One of the best buffet breakfasts I’ve seen offered.

Cons:

The beds were slightly too firm for me. I have bad hip problems so they weren’t the best for me but my boyfriend loved the bed. So it really is to each their own. Also this isn’t the hotels fault at all but the construction was a little unfortunate, but we did have a good warning ahead of time.

2026-05-23 • via Nuitee
B
BengTing • solo_traveller • sg
7
Pros:

The location and price

Cons:

The staff are not friendly.

2026-05-23 • via Nuitee
J
Joanne • solo_traveller • au
10
My stay was brief but loved it. Breakfast was excellent. Loved having after-hours, self serve coffee available. Staff bo
Pros:

Rooftop space with seating and view to Matterhorn. Amazing! Room was clean. Appreciated having a lift

Cons:

All good

2026-05-22 • via Nuitee
R
Roberto • solo_traveller • br
7
Pros:

Da localização

Cons:

Não foram fornecidas toalhas de banho, mesmo depois de solicitadas.
Conversa alta entre os funcionários durante o café da manhã.

2026-05-20 • via Nuitee
L
Leo Anton • couple • ch
8
Einfaches gutes preiswertes Hotel.
Pros:

Sehr gutes reichhaltiges Frühstück.

Cons:

War alles gut, hat unseren Erwartungen entsprochen.

2026-05-18 • via Nuitee
C
Claudia • couple • pe
10
Gran lugar, gran vista
Pros:

La vista es espectacular, la ubicación es perfecta para admirar el Matterhorn

Cons:

Todo Ok

2026-05-18 • via Nuitee
A
August • couple • us
9
We had a nice one night stay. Google Maps went crazy on me so I missed the right turn by the church and wasted 15 minute
Pros:

I liked the room with two windows on adjacent walls, the very large closet, and the bathtub shower combination. The breakfast and bar is cozy.

Cons:

The hotel name is high up on the end of the building and I walked right past it up the hill and had to backtrack

2026-05-18 • via Nuitee
L
Luciana • couple • br
6
Não vale o custo benefício
Pros:

O quarto é o banheiro são bem confortáveis, porém a janela do meu quarto dava para uma escada bem próxima não sei se de um hotel ou Airbnb, só sei que as pessoas subiam as escadas pareciam que iriam entrar dentro do meu quarto, não dava para deixar a cortina aberta, qdo cheguei estava nevando e nem deu para curtir muito esse momento. O hotel tem roof top bem legal, com vista exclusiva para Matterhorn, porém um local bagunçado, tudo amontoado. Uma coisa legal é que se vc não deixasse o quarto para limpar ganhava um drink por pessoa.

Cons:

Qdo cheguei lá, uma recepção super apertada, um funcionário atendendo com maior descaso, preocupado somente em passar as regras do hotel sem se preocupar se foi compreendido, mesmo eu não falando a língua local. O café da manhã extremamente fraco, não havia ovo mexido somente cozido e esse mesmo funcionário que toma conta da recepção e do café da manhã disse que lá eles não tem cozinha para preparar ovo. A limpeza da meu quarto estava ok qdo cheguei, porém entrando da recepção que é minúscula me deparei com vários sacos pretos tipo de lixo só com roupas de cama e banho tudo espalhado, dava uma má impressão.

2026-05-17 • via Nuitee
M
Michele • family_with_children • au
8
Pros:

Location was great for us excellent staff and good breakfast

2026-05-17 • via Nuitee
A
Andrew • couple • gb
9
Great stay, excellent breakfast
Pros:

Great location. We were met by Renata who was so charming.
Very comfortable room with a great shower.

2026-05-17 • via Nuitee
C
Catoni • solo_traveller • au
9
2026-05-17 • via Nuitee
P
Peter • solo_traveller • ch
8
2026-05-17 • via Nuitee
J
Joseba • solo_traveller • es
3
Barely tolerable
Cons:

I know it's Zermatt and everything is ridiculously expensive. And travelling solo there weren't many places I could afford. But this hotel was at the threshold of my tolerance.

In addition to not liking the hotel, I was unlucky enough to have neighbours who partied until 3am, shouting and with loud music. No staff were available to complain.

2026-05-16 • via Nuitee
J
Jacqueline • solo_traveller • ca
10
Pros:

J'ai adoré l'emplacement, la propreté, la proximité, l'ambiance et l'acceuil par le personnel pour ma part tout était parfait.

2026-05-15 • via Nuitee
A
Anna • couple • us
10
Pros:

Very nice location, rooftop is a comfortable space with great views.

2026-05-14 • via Nuitee
D
Dominic • solo_traveller • ch
7
Pros:

Hunde Willkommen
Personal freundlich
Lage

2026-05-11 • via Nuitee
M
Mukkala • couple • in
8
Good stay but the guy in the reception spoiled the mood...
Pros:

our stay at Less Petit charme was good with two people to be appreciated for their warmth...Alia and Nichola.....the other guy in the reception Norbert

Cons:

the other guy in the reception Norbert ....was very rude,arrogant, disrespectful, haughty and what not...he said he'll throw us out if we don't go out of the bar at 8.10pm on 5th May night...I've not seen such a guy in switzerland or any other country...he's not fit for this hospitality industry...

2026-05-10 • via Nuitee
J
James • couple • us
10
They leave the boiled eggs out overnight, which I guess is a common practice in Switzerland, but foreign to us
Pros:

Great location

Cons:

The room locked storage space which made it seem crowded as it was already a very small room

2026-05-09 • via Nuitee
D
Denis • couple • ru
10
Отличная гостиница, получили даже больше чем ожидали.
Pros:

Отличное расположение вблизи вьпойнта на Маттерхорн, у нас было даже видно ее из окна. Понравились завтраки. И вообще все было на высоком уровне.

Cons:

-

2026-05-09 • via Nuitee
S
Sandra • extended_group • br
8
Poderia ser melhor
Pros:

Bom cafe da manha

Cons:

Nao trocam as toalhas, iluminação do quarto baixa. Sem cadeiras ou mesa. Pouca informação. Custo alto para o que oferece. Da estação até o hotel e subida. Se vc quiser cafe oy cha durante o dia cobra. O sabonete do hotel resseca a pele

2026-05-06 • via Nuitee