Le Petit CHARME-INN

Hotels
8.8 (3288 reviews)
Metzggasse 28 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Terrace
Pets allowed
Lift / Elevator
Safety deposit box
Ski storage
Non-smoking throughout
Fire extinguishers
Key card access
Ski storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Noisy construction
Old furnishings
Some shower issues

Categories

Cleanliness
8.45
Overall cleanliness mentioned positively, but some issues like shower problems reported.
Service
9.25
Staff were consistently described as friendly and accommodating.
Location
9.25
Many reviews highlighted the excellent location, close to Zermatt.
Room Quality
8.65
Rooms were clean and comfortable, though some guests noted issues with furnishings.
Amenities
8.25
Amenities were satisfactory, although some guests mentioned missing conveniences.
Value for Money
8.75
Affordable pricing received praise, but expectations should be managed regarding facilities.
Food and Beverage
8.85
Breakfast was well-received, with a good variety mentioned.
Overall Experience
8.95
Guests had a pleasant stay, though some minor complaints were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:29

Property Description

Stunning Mountain Views

Experience the beauty of the Matterhorn Mountain from our rooftop terrace at Le Petit CHARME-INN. Our alpine-style rooms offer a cozy retreat with wooden furnishings and modern amenities like a flat-screen TV and free WiFi.

Convenient Location

Located in the heart of Zermatt, just a short walk from the ski lifts and the bustling main street, you'll have easy access to restaurants, bars, and shops. Start your day with a delicious breakfast buffet before hitting the slopes or exploring the town.

Warm Hospitality

Our friendly staff is dedicated to making your stay memorable, ensuring you have everything you need for a comfortable visit. Book your stay at Le Petit CHARME-INN for an unforgettable mountain getaway.

Important information:

Please note that construction work is going on nearby from Monday to Friday and some rooms may be affected by noise.

Please note that Zermatt is a car-free village. Guests have to leave their car in Täsch and proceed by train.

Please note that guests arriving after 20:00 are kindly requested to inform the hotel in advance. This can be noted in the Comments Box during booking or by contacting the hotel using the contact details found on the booking confirmation.

Please inform Le Petit CHARME-INN in advance about the exact number of adults and children arriving and the age of the children. You can use the Special Requests box when booking or contact the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 3288 reviews
Cleanliness: 8.45
Service: 9.25
Location: 9.25
Room Quality: 8.65
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 8.85
Overall Experience: 8.95
B
Beatrice • couple • ch
8
2026-05-30 • via Nuitee
Z
Zachary • couple • us
10
The Le Petit CHARME-Inn was the perfect stay for our visit to Zermatt. The location was perfect, and the accommodations
Pros:

The location was great, the view from the rooftop was incredible, and the accommodations were very comfortable.

2026-05-29 • via Nuitee
P
Paul • solo_traveller • de
7
Guter Aufenthalt
Pros:

Blick aufs Matterhorn von der Dachterrasse. Teils ebenso Blick aus dem Zimmer. Frühstücksbuffet war solide. Hunde waren erlaubt, auch beim Frühstück. Es besteht die Möglichkeit Gepäck in einem Raum vor oder nach dem Aufenthalt zu lagern.

Cons:

Das Badezimmer hat es leicht gestunken

2026-05-29 • via Nuitee
N
Nadine • couple • ch
8
2026-05-29 • via Nuitee
W
Wanchu • couple • de
8
2026-05-29 • via Nuitee
Y
YUTA • solo_traveller • jp
9
アットホームなホテルです。
Pros:

とにかく安いです。
朝ごはんも美味しかったですし、スタッフさんが鼻歌でハミングしながら朝食の準備をされており、笑顔で対応していただきました。
ブライトホルンに登頂するにあたり、ゴンドラまで10分以内、日本人橋まで3分ぐらい、ツェルマットの駅まで10分（早歩き）で着きます。
ベッドもシャワールームも清潔でした。
ダイニングフロアもクラシックな木造で雰囲気あり、映画に出てきそうなシーンでした。
それでいてこの価格なら十分満足です。
ありがとうございました。

Cons:

悪くは全くない。少し部屋が暗く、クローゼットが半分しか開かなかった（自分がやり方間違えていたかも）

2026-05-29 • via Nuitee
T
Thomas • solo_traveller • au
9
Pros:

Staff

Cons:

No hot water kettle

2026-05-26 • via Nuitee
M
Marnie • solo_traveller • ch
9
Chambre petite mais charmante!
2026-05-26 • via Nuitee
V
Vidyaratne Ganithaguruge Chamithri Dilanga • solo_traveller • gb
7
Pros:

Clean and location

Cons:

Unfriendly staff and very stuffy small room

2026-05-26 • via Nuitee
R
Rachid • solo_traveller • fr
8
Pros:

The room was perfectly clean and nothing was lacking. Location is also good, accessible by feet from the train station. The terrace is also nice. I thank the hotel for their welcome and advice.

2026-05-24 • via Nuitee
M
Martin • solo_traveller • de
8
Pros:

Nettes Haus, gutes Frühstück, habe mich wohlgefühlt

2026-05-24 • via Nuitee
B
BengTing • solo_traveller • sg
7
Pros:

The location and price

Cons:

The staff are not friendly.

2026-05-23 • via Nuitee
C
Colette • couple • us
9
Very charming hotel with great views and location.
Pros:

I loved how cute and and easy to use was. The rooftop patio had a great view of the Matterhorn and the location of the hotel was just off the main road so there wasn’t a lot of foot traffic passing by. Also the breakfast spread in the morning was phenomenal. One of the best buffet breakfasts I’ve seen offered.

Cons:

The beds were slightly too firm for me. I have bad hip problems so they weren’t the best for me but my boyfriend loved the bed. So it really is to each their own. Also this isn’t the hotels fault at all but the construction was a little unfortunate, but we did have a good warning ahead of time.

2026-05-23 • via Nuitee
J
Joanne • solo_traveller • au
10
My stay was brief but loved it. Breakfast was excellent. Loved having after-hours, self serve coffee available. Staff bo
Pros:

Rooftop space with seating and view to Matterhorn. Amazing! Room was clean. Appreciated having a lift

Cons:

All good

2026-05-22 • via Nuitee
R
Roberto • solo_traveller • br
7
Pros:

Da localização

Cons:

Não foram fornecidas toalhas de banho, mesmo depois de solicitadas.
Conversa alta entre os funcionários durante o café da manhã.

2026-05-20 • via Nuitee
L
Leo Anton • couple • ch
8
Einfaches gutes preiswertes Hotel.
Pros:

Sehr gutes reichhaltiges Frühstück.

Cons:

War alles gut, hat unseren Erwartungen entsprochen.

2026-05-18 • via Nuitee
C
Claudia • couple • pe
10
Gran lugar, gran vista
Pros:

La vista es espectacular, la ubicación es perfecta para admirar el Matterhorn

Cons:

Todo Ok

2026-05-18 • via Nuitee
A
August • couple • us
9
We had a nice one night stay. Google Maps went crazy on me so I missed the right turn by the church and wasted 15 minute
Pros:

I liked the room with two windows on adjacent walls, the very large closet, and the bathtub shower combination. The breakfast and bar is cozy.

Cons:

The hotel name is high up on the end of the building and I walked right past it up the hill and had to backtrack

2026-05-18 • via Nuitee
C
Catoni • solo_traveller • au
9
2026-05-17 • via Nuitee
P
Peter • solo_traveller • ch
8
2026-05-17 • via Nuitee