Le Petit CHARME-INN

Hotels
8.3 (3383 reviews)
Metzggasse 28 , Zermatt , CH
+41 27 967 59 00

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Pets allowed
Hiking
Lift / Elevator
Safety deposit box
Skiing
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Review Highlights

Pros:
Friendly, helpful staff
Excellent breakfast / buffet
Great location and Matterhorn views
Clean rooms and public areas
Good value / price-performance
Complimentary drinks / free hot water
Cons:
Rooms are often small / compact
Inconsistent bed comfort (too soft or too hard)
Steep walk from station for some guests
Cold breakfast room at times / occasional noisy extractor fan
No microwave / limited luggage space
Minor maintenance issues in some rooms

Categories

Cleanliness
8.7
Multiple reviews praise very clean rooms and thoroughly cleaned public areas; overall cleanliness is a clear strength.
Service
8.8
Staff repeatedly described as friendly, helpful and hospitable (receptionist, pleasant service, complimentary drinks), making service a strong positive.
Location
8.6
Many guests praise the excellent location and views of the Matterhorn and proximity to lifts/attractions; a few note a steep walk/from-station which slightly reduces the score.
Room Quality
6.8
Several mentions of quite small/compact rooms, mixed bed comfort (too hard or too soft) and minor maintenance issues—room quality is the weakest area.
Amenities
7.9
Good breakfast buffet, complimentary drinks and useful extras (hot water urn); some minor negatives like no microwave and occasional noisy extractor fan.
Value for Money
8.7
Multiple comments highlight very good price-performance and suitability for budget-conscious travellers—value is a clear positive.
Food and Beverage
9
Breakfast repeatedly described as outstanding or very good with good variety and coffee; F&B is a standout feature.
Overall Experience
7.9
Most guests report an enjoyable stay with friendly staff, great breakfast and good location; minor issues (room size, noise, check-in time) temper the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Stunning Mountain Views

Experience the beauty of the Matterhorn Mountain from our rooftop terrace at Le Petit CHARME-INN. Our alpine-style rooms offer a cozy retreat with wooden furnishings and modern amenities like a flat-screen TV and free WiFi.

Convenient Location

Located in the heart of Zermatt, just a short walk from the ski lifts and the bustling main street, you'll have easy access to restaurants, bars, and shops. Start your day with a delicious breakfast buffet before hitting the slopes or exploring the town.

Warm Hospitality

Our friendly staff is dedicated to making your stay memorable, ensuring you have everything you need for a comfortable visit. Book your stay at Le Petit CHARME-INN for an unforgettable mountain getaway.

Important information:

Please note that construction work is going on nearby from Monday to Friday and some rooms may be affected by noise.

Please note that Zermatt is a car-free village. Guests have to leave their car in Täsch and proceed by train.

Please note that guests arriving after 20:00 are kindly requested to inform the hotel in advance. This can be noted in the Comments Box during booking or by contacting the hotel using the contact details found on the booking confirmation.

Please inform Le Petit CHARME-INN in advance about the exact number of adults and children arriving and the age of the children. You can use the Special Requests box when booking or contact the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

8.3
Based on 3383 reviews
Cleanliness: 8.7
Service: 8.8
Location: 8.6
Room Quality: 6.8
Amenities: 7.9
Value for Money: 8.7
Food and Beverage: 9
Overall Experience: 7.9
S
Supriya • extended_group • in
8
Electric cattle should be in the room
Pros:

The hospitality of the staff

Cons:

Room size isn’t really satisfying

2026-10-31 • via Nuitee
E
Esther • family_with_children • ch
8
Zweckmässig, gut gelegen
Pros:

Gute Lage, ruhig, zweckmässige Zimmer!

2026-10-30 • via Nuitee
M
Magnus • family_with_children • se
6
Pros:

Trevligt litet pensionat nära liftar och pister.

Cons:

Ganska små rum och hårda sängar.

2026-10-30 • via Nuitee
M
Markus • family_with_children • de
8
Gute Lage, super Preis Leistung
Pros:

10 Minuten zu Fuss vom Bahnhof durch die Stadt. Terrasse ist super, mit etwas um due Ecke gucken, sieht man das Matterhorn, sehr sauber, grosse Auswahl beim Frühstück mit relativ gutem Kaffee.
Sehr sauber...nicht nur augenscheinlich, was man sieht, sondern wirklich gut geputzt.

Cons:

Zimmer benötigt ein wenig Reparatur, Ablaufblende defekt, Haken locker, Kleinigkeiten die nicht in die Wertung kommen aber das Gefühl angenehmer machen, check in strikt 15 Uhr, Frühstücksraum unglaublich kalt, wobei es wohl an den Skifahren liegt, die bereits voll angekleidet schwitzen würden.
Betten viel zu weich für meinen Geschmack, hätte die Matratze auf den Boden gelegt, wenn Platz gewesen wäre.

2026-10-29 • via Nuitee
K
Krnáč • family_with_children • sk
5
2026-10-29 • via Nuitee
B
Barbara • solo_traveller • ro
8
Pros:

Lovely staff, great location

2026-10-28 • via Nuitee
N
Nadzirah • family_with_children • my
9
We enjoyed our stay in this hotel. The receptionist is nice and helpful. I appreciate their thoughtfulness. Good point :
Pros:

Toilet was clean, Bedding was comfortable, Breakfast was good.

Cons:

Slightly small room, small space to place luggage.

2026-10-27 • via Nuitee
N
NAVEED • family_with_children • pk
8
Pros:

Staff Cleanliness

Cons:

Location

2026-10-26 • via Nuitee
V
Vinod • solo_traveller • au
7
2026-10-26 • via Nuitee
S
Stutz • family_with_children • ch
7
2026-10-25 • via Nuitee
S
SONY RAJ • solo_traveller • in
9
Good stay !
Pros:

Had a warm and cozy stay here, overlooking the mountain. The staff was friendly and guided me in everything. The room was quiet and clean, and was a few meters from the Matterhorn museum as well!

2026-10-25 • via Nuitee
M
Melina • couple • ch
10
Perfekt für einen kurzen Aufenthalt. Schöne, saubere Zimmer und sehr gutes Frühstücksbuffet.
Pros:

Sauber und super zentral. Preis-Leistung super und die Betten waren sehr bequem.

2026-10-24 • via Nuitee
J
Jennifer • solo_traveller • us
10
Pros:

The breakfast buffet waa outstanding, the location was excellent, the staff were very kind.

2026-10-24 • via Nuitee
K
Kristina • solo_traveller • de
9
2026-10-24 • via Nuitee
V
Virginia • extended_group • ch
9
2026-10-24 • via Nuitee
B
BARBARO • family_with_children • ch
8
2026-10-21 • via Nuitee
K
karin e • couple • us
9
Adequate
Pros:

Quiet , nice staff

2026-10-21 • via Nuitee
M
Marian Per • family_with_children • ar
10
Pros:

Destaca el desayuno muy completo y la vista al Cervino desde su terraza, donde uno se puede sentar a tomar algo mientras contempla la pirámide de Dios.

Cons:

Es solo un detalle pero el extractor del baño hacía un poco de ruido y estaba prendido por un tiempo un poco extenso. Pero es un detalle de super fácil resolución.

2026-10-21 • via Nuitee
F
Foster • extended_group • ug
10
Pros:

This was a very good location and good value for this area. The town overall is very nice to visit and this hotel is a good choice for a budget-conscious traveler. Breakfast was good and the staff was friendly.

Cons:

The building and rooms are very small overall. It didn't make the stay worse, but you should expect it.

2026-10-20 • via Nuitee
A
Andreas Norbert • solo_traveller • de
10
2026-10-20 • via Nuitee