Pets allowed

Facilities

Full-service spa
Boat tours nearby
Proposal/romance packages available
Express check-out
Free beach shuttle
Fireplace in lobby
Arcade/game room
Electric car charging station
Health club
Free beach club nearby
See all facilities

Review Highlights

Pros:
Beautiful views
Helpful staff
Cons:
Location accessibility
Inexperienced service

Categories

Cleanliness
9.35
Negative feedback regarding the bee issue impacting cleanliness levels.
Service
9.99
Staff were friendly but inexperienced; average service for a hotel of this tier.
Location
10
Stunning views but challenging access, requiring rentals for mobility.
Room Quality
9.31
Issues with the comfort of the third bed noted.
Amenities
10
Beautiful property with great amenities; overall positive sentiment.
Value for Money
9.3
Perceived not worth the price compared to other similar properties.
Food and Beverage
8.87
Tasting menu lacked flavor and breakfast disrupted by bees.
Overall Experience
10
Mixed feelings due to various issues, but beautiful views and helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:22

Property Description

Escape to a luxurious oasis at Jumeirah Mallorca, where every moment is tailored for your relaxation and enjoyment.

Indulge in Spa Bliss
Pamper yourself with rejuvenating massages, soothing body treatments, and rejuvenating facials at our exquisite spa, ensuring a serene escape from the everyday.

Recreational Retreat
Dive into paradise with three stunning outdoor swimming pools, stay fit at our state-of-the-art health club, or unwind in the sauna – your leisure awaits.

Gastronomic Delights
Savor the mesmerizing flavors of Mediterranean cuisine at Cap Roig Restaurant, enjoy 24-hour room service, or sip refreshing cocktails at our poolside bars for a perfect culinary experience.

Book your unforgettable getaway today and experience the beauty and comfort of Jumeirah Mallorca!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from March to November.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMI

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

9.6
Based on 118 reviews
Cleanliness: 9.35
Service: 9.99
Location: 10
Room Quality: 9.31
Amenities: 10
Value for Money: 9.3
Food and Beverage: 8.87
Overall Experience: 10
S
Sundeep • partner
10
Pros:

Loved everything - sunset lounge is incredible and so is the concierge

2025-10-07 • via Nuitee
D
Denis
10
Pros:

This venue is spectacular. It is beautifully located with a magnificent view of the Serra de Tramuntana. The shuttle servie to Port Soller was very convenient. The Hotel staff was extremely professional. Would highly recommend this hotel.

2025-09-30 • via Nuitee
S
Suzanne
10
Pros:

Hotel and views were beautiful. Shuttle to Solle. Loved this property and can’t wait to return

2025-09-30 • via Nuitee
M
Megan
8
Pros:

What stuck out to me at this hotel is the beautiful sunset views. If you eat at breakfast or lunch at their restaurant beware of the bees that will attack you. I think the staff should let you know about that before seating you as its a well known issue. The tasting menu restaurant food was not good. It was beautiful and the woman explaining everything was awesome but the food did not have flavor.

2025-09-28 • via Nuitee
S
Shabnam • partner
10
Pros:

Beautiful report , excellent and helpful staff . The only problem we had were the number of bees that frequently gathered around our breakfast table, disturbed our peace and interrupted us making us having to leave the table.

2025-09-24 • via Nuitee
S
Scott Lyons
6
Pros:

Beautiful area, nice hotel and good for kids but not worth the price. Not like other jumeriah properties in Dubai. Staff friendly but very young and not experienced. Needs stronger management and leadership during busy periods.

2025-08-27 • via Nuitee
S
serdar
4
Pros:

All staff were very inexperienced, there is only one person on concierge desk. It was not like Jumeirah hotel...
Moreover third bed in our room were sooooo uncomfortable

2025-08-24 • via Nuitee
O
Olivia • partner
10
Pros:

Lovely hotel

2025-08-19 • via Nuitee
H
hamid • family
2
Pros:

One of the worst 5 hotels I’ve ever stayed nowhere close to 5 star I’ll give it at best 2 stars

2025-07-24 • via Nuitee
J
Jamie
8
Pros:

The hotel has stunning views and the property is amazing. The service is meh but that is the same across Europe where nobody is in a hurry to do anything. The staff were friendly but they didn’t go out of their way to help you get from the hotel to the port etc. this is the biggest complaint. The hotel sits 1.7kms up a very steep hill from the port. Lack of shuttles and help getting rides was awful. I’d never go back. Dripping sweat everyday time we had to walk down or up. If you go rent a car or scooter. Cause it ruined the stay.

2025-07-19 • via Nuitee
J
Jung • family
10
Pros:

When we first entered the hotel, we were amazed by the breathtaking ocean view, and we were touched again by the kindness of the staff who helped us with check-in. It was quite hot when we visited, but we were grateful to be offered cold towels and refreshing drinks. I still remember the warm smile of the friendly staff member who handed them to us. The Michelin-starred restaurant was outstanding, and the complimentary breakfast was also exceptional. The view, service, food, and cleanliness of the hotel—everything was perfect. It was truly the best hotel and will remain a happy and wonderful memory for a long time. If I get the chance, I would love to go back again

2025-07-07 • via Nuitee
M
Mark
10
Pros:

A wonderful place .. the staff are great and friendly attending any wish you may have. We stayed at a junior suite with a balcony sea view which was serene. the hotel is well maintained and has great restaurants onsite. highly recommend for a romantic getaway.

2025-06-21 • via Nuitee
H
HAMED • family
10
Pros:

Great Hotel with beautiful surroundings and great food.
Highly recomended

2025-06-19 • via Nuitee
A
anil a • family
10
Pros:

Jumeirah doest need reviews
You can afford it go n enjoy..
They know there job.
You wont be dissapointed.

2025-06-11 • via Nuitee
A
Asma • family_with_children
6
Pros:

The hotel was nice and the staff were friendly and accommodating and made sure that we had the right sleeping arrangements for our baby, however having stayed at other Jumeirah hotels the facilities in general were not great. There was no baby pool, there was no where to walk with a pram and getting to the room required three different lifts. The hotel is small and there is not much to do with young children.

Breakfast was average a la carte, like in most hotels, but not the Jumeirah UAE standard which we were looking forward to. I would like to add that the restaurant staff were friendly and room service was helpful, however the options available as standard were limited.

We ended up having by to go home early and shortening our stay and Expedia and the hotel were both helpful to accommodate.

2025-05-19 • via Nuitee
N
nicholas • friends
10
Pros:

Fabulous service and very comfortable rooms. Wonderful okace

2025-05-07 • via Nuitee
J
jeff • partner
10
Pros:

Omg!!! this is a five star hotel Michelin star restaurant so amazing literally the best hotel view from our balcony over the Mediterranean Sea sunset. Every night from our room was amazing. The best spaghetti Bolognese you have ever had love this place.

2025-05-06 • via Nuitee
A
Amandeep • family_with_children
10
Pros:

Very beautiful hotel with amazing restaurants and spa

2025-04-22 • via Nuitee
S
Scott • partner
10
Pros:

Simply outstanding, the staff go above and beyond to ensure you have the time of your life. Faultless

2025-03-24 • via Nuitee
C
Claire • family
10
Pros:

Excellent service and staff.

2025-03-24 • via Nuitee