Hyatt House London Stratford

Great location for restaurants and shopping. Also very convenient for transport with DLR into London central just a few minutes away. If planning to go to ABBA Voyage, then this is a good hotel.
The rooms were a good size, clean, tidy with a fresh feel. Really quiet and housekeeping visited everyday. We included breakfast with our stay which was excellent. The staff were all very friendly and helpful. Would definitely book again if I was visiting this area of London again.

Amazing location right at the mall. Very comfortable and super clean with a kitchen and free laundry. There is a train station at the mall as well as bus options.

Staff were amazing, particularly the concierge staff at the entrance (Ibrahim, Antonio, Aaron, Joshua, Naleef ) who were always ready with a smile and quick to provide assistance.

Hyatt House and Hyatt Regency are both in the same building and both are great. If you need a kitchen, Hyatt house is the way to go. Rooms were exceptionally clean and Staff very helpful. Thank you Chaye @reception for all your help with my extended stay.

There’s also a free laundry room. For extended stays, I get the one bedroom unit with a kitchen. There are 2 grocery stores in the mall right outside the hotel and a large variety of restaurants and shops steps from the door. I usually stay here when visiting London. It’s been a great stay each time. Looking forward to returning.

Stayed here for work for 2 nights - loved it. Location right in Westfield with restaurants and shops aplenty. Rooms comfortable, felt safe and breakfast delicious.

Going to be my number one choice for accommodation from now on!!!

Like the hotel for its location and facilities but they totally put me off when they charged my credit card almost $2000.00 on checkout for a room that was prepaid in full weeks prior. Not a good experience. Getting the money back was not easy and took several frustrating overseas phone calls and a lot of my time.

When we came in, a few porters from inside came to collect us and guide us in, in the pouring rain, with umbrellas and a wheelchair for me because I am old and the ground was slick. I wish I had gotten everyone’s name because just this action alone made them absolute superstars in my mind.

Daniel and Sudha amongst all the other reception area team were so kind and accommodating. I couldn’t ask for anything more.

Day to day, Naleef, Stanford, Aaron, Anthony (whom had been so helpful from another trip to this Hyatt House), really were phenomenal. I really owe so much gratitude to Naleef, for helping me find the best money conversion rate and a terrific taxi ride for our special circumstances. Naleef even came in early to his shift to make sure our departure went smoothly. Truly above and beyond, and we are beyond grateful to him. He is 100% kind, professional and helpful, he really smoothed out some rough spots when we we needed help.

The cafeteria team was also super accommodating and wonderful. The food is always amazing.

The house keeping team was phenomenal. We felt very fortunate to stay at Hyatt House London Stafford, which has an all super star team. We loved our stay! How do you do it? How do they manage to make each trip so special for their thousands and thousands of customers? Truly impressed as never before with any other hotel or brand.

A fabulous place to stay. Conveniently located for work, shopping and access to central London and from Paddington via the Elizabeth Line.

I have stayed here a number of times in the past. Hyatt House and Hyatt Regency are both in the same building and both are great. If you need a kitchen, Hyatt house is the way to go. Rooms were exceptionally clean and Staff very helpful. There’s also a free laundry room. For extended stays, I get the one bedroom unit with a kitchen. Two grocery stores are in the mall right outside the hotel. I usually stay here when visiting London. Its been a great day each time.

Excellent location right in the mail. Many restaurant options but also easy walking access to London tube, long distance trains and buses. Room was large quiet and clean

Comfortable, clean and well maintained. Rooms have kitchenettes so suitable for long stay. Well positioned for transport and access to central.

Lovely hotel in a great location especially with lots of shopping, restaurants, green spaces and transport links. Brilliant breakfast, hotel is clean and rooms have everything you need for a great stay including a mini kitchen. All staff very professional and friendly you feel valued so it’s a place which you want to return to.

Location-wise, the hotel is very convenient right next to Stratford Station and only a 15-minute walk to the Copper Box Arena. However, it’s not easy to find as it’s hidden inside Westfield Mall.

We arrived early and understood that our room might not be ready. They let us leave our bags with concierge and said they would let us know once a room became available. Fair enough.

I returned to check in at 5:30 pm, and although the booking was under my husband’s name, my name had been added to the reservation. The receptionist was extremely slow and quite rude, taking nearly 15 minutes just to locate the booking while making it seem like it didn’t exist. Not the welcome you’d expect from a four-star hotel.

The room itself was spacious and included a small kitchen, but the view was just of nearby buildings. Amenities were very minimal, no toiletries like toothbrush/toothpaste, no snacks, just basic tea/coffee and two bottles of water. For a four-star London hotel, it felt lacking.

Breakfast the next morning was chaotic. Long queues, a flustered staff member rushing people around, and tables not set. It did not feel organised or up to four-star standards.

Overall, for the price, the experience was disappointing. I wouldn’t stay here again.

Beautiful stay spotlessly clean room
Good food
Close to other attractions staff were very helpful and exceeded my expectations 🙂

The staff were very friendly and helpful and accomodating, the room was spacious, clean, quiet and comfortable. We will be returning.

From the first moment we were kindly greeted by the front of house who showed us to the lift and directed us to reception. Such a warm welcome! The reception area is elegant and humble at the same time. Staff are so friendly and efficient. They work so hard and provide first class service. We booked 2 rooms for our party, one in Hyatt house and the other in Regency, these were on different floors. The rooms and common areas are clean and tidy and beautifully presented with everything you could need. The breakfast area is busy but well stocked and staff are incredibly attentive to all guests needs, we felt very looked after and felt refreshed. The beds are comfortable, semi firm. The drinks/bar area is nicely lit and the drinks are delicious. Medeea at reception was incredibly helpful, provided exceptional service, was so friendly and professional. Overall the perfect stay!

Excellent hotel, facilities and location. Have stayed at the Hyatt Regency (in the same building) in the past and loved the location next to the massive Westfield Stratford and also the main train station, hence the reason I came back. Hyatt Place rooms are on the top 3 floors and have a kitchenette, and laundry facilities on the 11th floor. On arrival staff were polite and courteous and checkin was smooth and quick. The room and bathroom decor is contemporary and chic. Everything was spotless. Quite spacious as well. Love love love the room. Aircond nice and cool. Shower pressure good. The kitchenette has everything you need including a dishwasher. Breakfast was excellent with plenty of variety and food was of excellent standard and quality.
Would definitely come back again.

This hotel by far exceeded all expectations. It was truly spectacular! The hotel was clean, modern and felt extremely luxurious. All staff were so attentive and professional. The location was perfect near to a train station and large mall with tons of restaurants. The room was spacious, and the kitchen facilities were a plus. I cannot wait to return!

Exceptionally well maintained facilities with very welcoming staff where nothing is too much trouble. Great breakfast.

Good location in East London next to large shopping mall, stadium, transportation hub, casino, and V&A East Storehouse.
It was a direct shot by Elizabeth Line from Heathrow. Some stops on the way but effortless for the most part.
The mall is a little confusing to navigate - Stratford Station (Tube, Overground, DLR, etc.) located on 1st level. Stratford International Rail Station is located further away in relation to it and on another level
The mall (Westfield Stratford City) is on 4 levels and was packed full of people on the Sunday we arrived so moving about with luggage was a little stressful. No signage telling us where the Hyatt House was (on the level above Stratford Station - taje the escalator up one floor and look for the first left mall side wing as you head deeper into the mall) so we finally had to wriggle our way to the information desk by the Starbucks for directions. Check in for the Hyatt and Hyatt House is on the 3rd floor - take any elevator bank. Once you get your bearings, you use the elevator bank on the right side of the main lobby to access the Hyatt House rooms. Our room was 1118 which had a view of some condo towers, a little glimpse of the stadium, the sunrise, and central London off in the distance. We stayed in a King Studio that had a kitchenette (fridge, hob, dishes, silverware, microwave, dishwasher, detergent for both dishwasher and sink, dish towels, paper towels, pots/pans/cooling utensils, all quite complete),which was perfect for us. Bed was a little too soft and something kept setting off my nose. Possibly pillows? There was a laundry center on our floor - very nice and used twice in our 11 day stay. Detergent pods are sold at the front desk for 50p each. The washers and dryers are free. Soaps were nice. HVAC worked well. Lots of USB ports for charging so we didn't need our travel adapter. Lights took a little getting used to as well as the card key slot you put your room key into to activate your room power. I noticed that housekeeping conveniently left an extra card key in the slot so you wouldn't forget your key (like I did a few times until I got the hang of it). Just leave it in the slot - don't mistake it for your room key or you will end up locked out and having to see the front desk. Wing chair, small cocktail table and standing lamp in the corner were wasted on us as far as I was concerned. An extra chair for the kitchen table would have been much more useful. Other than that, the room was very roomy compared to central London hotels - we liked it. While the location was a bit far from central London where most of the tourist attractions are, there are a few things to keep you occupied and entertained close by - major shopping center, tons of restaurants, subway and train stations that are about 20-30 minutes from central London, 45-55 minutes from Heathrow. We will be back.

I had a wonderful stay at Hyatt House London Stratford. The front desk staff were exceptional — friendly, efficient, and always ready to assist. My room was spotless and comfortable, thanks to the attentive housekeeping team. The breakfast was delicious with good variety, and the hotel’s location beside Westfield Mall made everything so convenient. I truly felt at home and look forward to returning. Highly recommended! 🌟

We stayed for one night as my daughter was swimming at the Aquatics Centre, which is a 3 minute walk away.

Hotel and room both very spacious, perfect for families. Great that our room had a kitchen and shame we didn't stay longer to take advantage of this.

The beds were comfortable, even the sofa bed that our girls stayed on. They slept through all night, which was a good sign!

Breakfast was great and again a shame we didn't have more time as they had so much choice.

Staff friendly and helpful. Would definitely stay again if in the area.