Best Western Hotel du Mucem

Hotels
•
Best Western
8 (872 reviews)
22 rue Mazenod , Marseille , fr

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness in common areas
Cons:
Parking issues
Noise disturbances
Bathroom accessibility problems

Categories

Cleanliness
7.39
Some reviews mentioned cleanliness issues such as hair in the sheets and a clogged sink.
Service
8.36
Consistent positive feedback regarding helpful and friendly staff.
Location
8.9
Reviews praised the excellent and central location of the hotel.
Room Quality
7.35
Some issues noted with defective windows and noise disturbances.
Amenities
7.88
Amenities were generally well-received, although parking was highlighted as a concern.
Value for Money
8.34
Generally viewed as a good value considering the location and services provided.
Food and Beverage
7.89
Breakfast was positively noted, but some critique on the breakfast room's location.
Overall Experience
7.86
Overall sentiment indicates a satisfactory stay, with a few notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:14

Property Description

Prime Location
Located just steps away from les Terrasses du Port shopping centre and MuCEM, Best Western Hotel du Mucem offers convenience and easy access to popular attractions.

Modern Amenities
Enjoy contemporary rooms with air-conditioning, free Wi-Fi, iPod docking stations, and LCD TVs. The modern en suite bathrooms come equipped with complimentary toiletries for your comfort.

Convenience at Your Fingertips
Indulge in a buffet breakfast served daily or opt for in-room breakfast. With a 24-hour reception, luggage storage, and a vending machine for snacks and drinks, your needs are always taken care of.

Ready to experience the best of Marseille? Book your stay at Best Western Hotel du Mucem now!

Important information:

Guests can buy MuCEM tickets directly at the front desk.

Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please contact the property directly for further information.

Please note that the guest who made the booking must also stay at the property.

Please present the same credit card used to guarantee your booking at check-in.

Please note that dogs will incur an additional charge.

Please note that the property can only accommodate dogs with a maximum weight of 5 kg or less.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 30 per day.

Location

Guest Reviews

8
Based on 872 reviews
Cleanliness: 7.39
Service: 8.36
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 7.86
M
MHIRI • solo_traveller • tn
8
2026-03-12 • via Nuitee
M
Mohamed Oualid • solo_traveller • qa
4
Cons:

Pression d’eau de la douche très faible
Bruit désagréable et continue du transformateur électrique dans la chambre

2026-03-10 • via Nuitee
S
Saint-Remy • solo_traveller • fr
8
2026-03-09 • via Nuitee
B
Bernard • couple • fr
10
Pros:

Excellent petit déjeuner et gentillesse du personnel

2026-03-09 • via Nuitee
A
Anne-Marie • family_with_children • fr
9
2026-03-05 • via Nuitee
M
María Florencia • couple • ar
10
2026-03-03 • via Nuitee
A
Alessia • extended_group • ch
9
2026-03-02 • via Nuitee
P
Patrice • couple • fr
10
Très agréable et reposant
Pros:

Le surclassement à notre arrivée

Cons:

RàS

2026-03-02 • via Nuitee
N
Nicola • solo_traveller • it
9
2026-03-01 • via Nuitee
Z
Zakaria • solo_traveller • dz
9
Tres bien
Pros:

Le personnel nom de Zeus Hugo et Yassine sont excellents. Bienveillants disponibles et tres tres humains

Cons:

Ruen

2026-03-01 • via Nuitee
M
MIDIAM • couple • fr
10
Tranquille
Pros:

L’accueil était très bien, personnel très à l’écoute.
Le monsieur d’accueil très sympa et souriant.

Cons:

Rien toute a été parfait

2026-03-01 • via Nuitee
G
GUY • family_with_children • fr
10
Très bon établissement
Pros:

Accueil très chaleureux de la part d'Hugo et petites attentions prévues dans les chambres très agréables.

2026-03-01 • via Nuitee
T
terset • solo_traveller • fr
10
2026-02-28 • via Nuitee
Y
Yannick • solo_traveller • fr
10
Très bien situé
Pros:

La tranquillité
Le petit-déjeuner

2026-02-28 • via Nuitee
L
Leo • couple • sg
10
Pros:

Très bon séjour. Personnel très agréable et chambre propre et avec tout le nécessaire. Super rapport qualité prix.

Cons:

Rien

2026-02-27 • via Nuitee
J
JOHAN • solo_traveller • fr
10
2026-02-26 • via Nuitee
F
francoise • couple • fr
8
Une étape très agréable
Pros:

L’emplacement , personnel très aimable

2026-02-26 • via Nuitee
S
stephane • solo_traveller • fr
10
Hôtel très bien
Pros:

Très bien

2026-02-24 • via Nuitee
J
julien • solo_traveller • fr
6
Pros:

Propreté

Cons:

J'avais demandé une chambre au calme. Rien de cela

2026-02-23 • via Nuitee
F
Frederic • solo_traveller • fr
8
Pros:

Tout etait Parfait

Cons:

Ras

2026-02-22 • via Nuitee