Best Western Hotel du Mucem

Hotels
•
Best Western
8 (938 reviews)
22 rue Mazenod , Marseille , fr

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness in common areas
Cons:
Parking issues
Noise disturbances
Bathroom accessibility problems

Categories

Cleanliness
7.39
Some reviews mentioned cleanliness issues such as hair in the sheets and a clogged sink.
Service
8.36
Consistent positive feedback regarding helpful and friendly staff.
Location
8.9
Reviews praised the excellent and central location of the hotel.
Room Quality
7.35
Some issues noted with defective windows and noise disturbances.
Amenities
7.88
Amenities were generally well-received, although parking was highlighted as a concern.
Value for Money
8.34
Generally viewed as a good value considering the location and services provided.
Food and Beverage
7.89
Breakfast was positively noted, but some critique on the breakfast room's location.
Overall Experience
7.86
Overall sentiment indicates a satisfactory stay, with a few notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:14

Property Description

Prime Location
Located just steps away from les Terrasses du Port shopping centre and MuCEM, Best Western Hotel du Mucem offers convenience and easy access to popular attractions.

Modern Amenities
Enjoy contemporary rooms with air-conditioning, free Wi-Fi, iPod docking stations, and LCD TVs. The modern en suite bathrooms come equipped with complimentary toiletries for your comfort.

Convenience at Your Fingertips
Indulge in a buffet breakfast served daily or opt for in-room breakfast. With a 24-hour reception, luggage storage, and a vending machine for snacks and drinks, your needs are always taken care of.

Ready to experience the best of Marseille? Book your stay at Best Western Hotel du Mucem now!

Important information:

Guests can buy MuCEM tickets directly at the front desk.

Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please contact the property directly for further information.

Please note that the guest who made the booking must also stay at the property.

Please present the same credit card used to guarantee your booking at check-in.

Please note that dogs will incur an additional charge.

Please note that the property can only accommodate dogs with a maximum weight of 5 kg or less.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 30 per day.

Location

Guest Reviews

8
Based on 938 reviews
Cleanliness: 7.39
Service: 8.36
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 7.86
F
fatiha • solo_traveller • fr
10
Pros:

L'accueil du personnel.
La localisation

2026-05-02 • via Nuitee
A
Alexandre • solo_traveller • fr
7
2026-05-01 • via Nuitee
B
Barthes • couple • fr
9
2026-04-27 • via Nuitee
V
Véronique • family_with_children • fr
9
Pros:

Personnel au top. Bien placé.

2026-04-26 • via Nuitee
F
fabrice • solo_traveller • fr
7
2026-04-23 • via Nuitee
W
Watanabe • solo_traveller • fr
10
Pros:

l'équipe en place , très à l'écoute et très serviable - service au top.

Cons:

le petit dejeuner pourrait proposer un peu plus de choix.

2026-04-20 • via Nuitee
P
pascal • solo_traveller • fr
1
2026-04-16 • via Nuitee
E
ERIC • couple • fr
10
2026-04-14 • via Nuitee
M
Maël • solo_traveller • fr
5
2026-04-14 • via Nuitee
P
Pierre • solo_traveller • fr
6
Moyen pour cette fois mais je préciserai bien ce que je ne veux pas lors de la prochaine réservation
Pros:

Emplacement
Amabilité du personnel

Cons:

L’établissement en tant que tel ne pose pas de problème
Je suis un client régulier mais pour ce séjour j’avais demandé une chambre éloignée de l’ascenseur et je me suis retrouvé à côté.. de plus la chambre sous les toits ne comportait pas de fenêtre mais un petit velux et j’ai pas aimé

2026-04-14 • via Nuitee
J
Jal • solo_traveller • fr
10
Pros:

Proche de mon événement

2026-04-13 • via Nuitee
P
Philippe • couple • ch
8
Bien
Pros:

Bien

2026-04-12 • via Nuitee
A
ANNIE • family_with_children • fr
9
2026-04-09 • via Nuitee
C
Claudia • solo_traveller • ch
9
Pros:

Good location and the entire staff was very friendly

2026-04-06 • via Nuitee
M
Morgane • solo_traveller • fr
10
2026-04-05 • via Nuitee
P
patricia • couple • fr
7
Pros:

L’emplacement

2026-04-05 • via Nuitee
A
alain • solo_traveller • be
9
Très bon dans l’ensemble
Pros:

Bon hotel de passage et personnel charmant

Cons:

Petit problème de bruit lié à la lumière de la chambre

2026-04-05 • via Nuitee
S
Samia • solo_traveller • fr
8
2026-04-04 • via Nuitee
F
Florence • couple • fr
8
2026-04-03 • via Nuitee
N
Natalie • solo_traveller • fr
10
une bonne adresse près du métro
Pros:

emplacement proche du métro, lit confortable, près du Mucem. Une foodcourt est proche si on veut manger. quartier sûr.

Cons:

tout etait bien.

2026-04-03 • via Nuitee