Best Western Hotel du Mucem

Hotels
•
Best Western
8 (922 reviews)
22 rue Mazenod , Marseille , fr

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness in common areas
Cons:
Parking issues
Noise disturbances
Bathroom accessibility problems

Categories

Cleanliness
7.39
Some reviews mentioned cleanliness issues such as hair in the sheets and a clogged sink.
Service
8.36
Consistent positive feedback regarding helpful and friendly staff.
Location
8.9
Reviews praised the excellent and central location of the hotel.
Room Quality
7.35
Some issues noted with defective windows and noise disturbances.
Amenities
7.88
Amenities were generally well-received, although parking was highlighted as a concern.
Value for Money
8.34
Generally viewed as a good value considering the location and services provided.
Food and Beverage
7.89
Breakfast was positively noted, but some critique on the breakfast room's location.
Overall Experience
7.86
Overall sentiment indicates a satisfactory stay, with a few notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:14

Property Description

Prime Location
Located just steps away from les Terrasses du Port shopping centre and MuCEM, Best Western Hotel du Mucem offers convenience and easy access to popular attractions.

Modern Amenities
Enjoy contemporary rooms with air-conditioning, free Wi-Fi, iPod docking stations, and LCD TVs. The modern en suite bathrooms come equipped with complimentary toiletries for your comfort.

Convenience at Your Fingertips
Indulge in a buffet breakfast served daily or opt for in-room breakfast. With a 24-hour reception, luggage storage, and a vending machine for snacks and drinks, your needs are always taken care of.

Ready to experience the best of Marseille? Book your stay at Best Western Hotel du Mucem now!

Important information:

Guests can buy MuCEM tickets directly at the front desk.

Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please contact the property directly for further information.

Please note that the guest who made the booking must also stay at the property.

Please present the same credit card used to guarantee your booking at check-in.

Please note that dogs will incur an additional charge.

Please note that the property can only accommodate dogs with a maximum weight of 5 kg or less.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 30 per day.

Location

Guest Reviews

8
Based on 922 reviews
Cleanliness: 7.39
Service: 8.36
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 7.86
A
ANNIE • family_with_children • fr
9
2026-04-09 • via Nuitee
C
Claudia • solo_traveller • ch
9
Pros:

Good location and the entire staff was very friendly

2026-04-06 • via Nuitee
P
patricia • couple • fr
7
Pros:

L’emplacement

2026-04-05 • via Nuitee
A
alain • solo_traveller • be
9
Très bon dans l’ensemble
Pros:

Bon hotel de passage et personnel charmant

Cons:

Petit problème de bruit lié à la lumière de la chambre

2026-04-05 • via Nuitee
M
Morgane • solo_traveller • fr
10
2026-04-05 • via Nuitee
S
Samia • solo_traveller • fr
8
2026-04-04 • via Nuitee
N
Natalie • solo_traveller • fr
10
une bonne adresse près du métro
Pros:

emplacement proche du métro, lit confortable, près du Mucem. Une foodcourt est proche si on veut manger. quartier sûr.

Cons:

tout etait bien.

2026-04-03 • via Nuitee
F
Florence • couple • fr
8
2026-04-03 • via Nuitee
G
gael • couple • fr
10
Pros:

Hotel très bien situé, a 2 min de la navette gratuite pour les croisières, proche vieux port, belle et spacieuse chambre, très bonne literie.
Hotel propre, qui sent bon et facile d' accès, proche métro et lignes de bus
Personnel agréable
Je reviendrai avec plaisir.

2026-04-02 • via Nuitee
D
DIDIER • couple • fr
7
2026-04-02 • via Nuitee
V
Vanessa • solo_traveller • fr
9
2026-04-02 • via Nuitee
H
Henri • family_with_children • fr
8
Excellent hôtel bon emplacement
Pros:

Excellent hôtel bon emplacement personnel accueillant attentionné

Cons:

Rien

2026-04-01 • via Nuitee
H
Henri • family_with_children • fr
8
Excellent hôtel bon emplacement
Pros:

Très bon accueil personnel attentionné emplacement excellent

Cons:

Rien

2026-04-01 • via Nuitee
F
Frederic • solo_traveller • fr
10
Pros:

Parfait

2026-03-31 • via Nuitee
J
Jonatan • couple • es
8
Pros:

El personal es óptimo. Habitación muy limpia. La ubicación es perfecta.

2026-03-31 • via Nuitee
C
Clement • solo_traveller • fr
10
Pros:

J’étais surclassé!

2026-03-29 • via Nuitee
A
Adriano • family_with_children • pt
10
2026-03-28 • via Nuitee
P
piera • solo_traveller • fr
8
bien agreable
Pros:

calme propre organisé

2026-03-27 • via Nuitee
F
Frederique • solo_traveller • fr
9
Parfait
Pros:

Le décor le personnel

Cons:

L’éclairage trop faible
Dans la salle de bain. Difficile pour une femme

2026-03-27 • via Nuitee
F
Frédérique • couple • fr
8
Très bien
Pros:

L’emplacement et l’amabilité du personnel.

Cons:

Décoration très basique

2026-03-26 • via Nuitee