Best Western Hotel du Mucem

Hotels
•
Best Western
8 (862 reviews)
22 rue Mazenod , Marseille , fr

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness in common areas
Cons:
Parking issues
Noise disturbances
Bathroom accessibility problems

Categories

Cleanliness
7.39
Some reviews mentioned cleanliness issues such as hair in the sheets and a clogged sink.
Service
8.36
Consistent positive feedback regarding helpful and friendly staff.
Location
8.9
Reviews praised the excellent and central location of the hotel.
Room Quality
7.35
Some issues noted with defective windows and noise disturbances.
Amenities
7.88
Amenities were generally well-received, although parking was highlighted as a concern.
Value for Money
8.34
Generally viewed as a good value considering the location and services provided.
Food and Beverage
7.89
Breakfast was positively noted, but some critique on the breakfast room's location.
Overall Experience
7.86
Overall sentiment indicates a satisfactory stay, with a few notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:14

Property Description

Prime Location
Located just steps away from les Terrasses du Port shopping centre and MuCEM, Best Western Hotel du Mucem offers convenience and easy access to popular attractions.

Modern Amenities
Enjoy contemporary rooms with air-conditioning, free Wi-Fi, iPod docking stations, and LCD TVs. The modern en suite bathrooms come equipped with complimentary toiletries for your comfort.

Convenience at Your Fingertips
Indulge in a buffet breakfast served daily or opt for in-room breakfast. With a 24-hour reception, luggage storage, and a vending machine for snacks and drinks, your needs are always taken care of.

Ready to experience the best of Marseille? Book your stay at Best Western Hotel du Mucem now!

Important information:

Guests can buy MuCEM tickets directly at the front desk.

Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please contact the property directly for further information.

Please note that the guest who made the booking must also stay at the property.

Please present the same credit card used to guarantee your booking at check-in.

Please note that dogs will incur an additional charge.

Please note that the property can only accommodate dogs with a maximum weight of 5 kg or less.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 30 per day.

Location

Guest Reviews

8
Based on 862 reviews
Cleanliness: 7.39
Service: 8.36
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 7.86
O
ODILE • solo_traveller • fr
8
2026-02-12 • via Nuitee
L
Luca • solo_traveller • de
8
Würde das Hotel wieder buchen.
Pros:

Das Rezeptionspersonal hat gutes Englisch gesprochen und war sehr freundlich und hilfsbereit. Die Zimmerkarte garantiert Nachts Sicherheit im Hotel da sie für den Eintritt gescannt werden muss. Das Parkhaus war für die Lage vergleichsweise günstig und sehr nah.

Cons:

Gegen 9:15 Uhr war das Frühstück schon sehr leer und das Ei trocken.

2026-02-10 • via Nuitee
J
Jeannie • couple • fr
9
Calme.
2026-02-09 • via Nuitee
C
Christophe • family_with_children • fr
10
Un coin paisible pour se reposer
Pros:

Personnel très sympathique
Endroit très propre et très calme

2026-01-22 • via Nuitee
L
Laure • family_with_children • fr
9
Tout s'est très bien passé. Merci au personnel pour leur gentillesse.
Pros:

Personnel très accueillant et arrangeant.
Très bon petit déjeuner buffet.

2026-01-19 • via Nuitee
A
Alessia • extended_group • it
10
2026-01-19 • via Nuitee
R
Ricardo • couple • ca
10
2026-01-19 • via Nuitee
D
Daniele • couple • it
8
2026-01-19 • via Nuitee
B
bertrand • family_with_children • fr
6
Moyen
Pros:

?

Cons:

Problème d'ascenseur pour le cinquième étage.
Problème de ne pas été entendu normalement.

2026-01-11 • via Nuitee
C
Cyrielle • solo_traveller • fr
10
Pros:

L’accueil a été d’une douceur et d’une bienveillance incroyables.les détails, le confort… tout était réuni.. Une adresse rare que nous recommandons les yeux fermés .

2026-01-05 • via Nuitee
L
laure • couple • fr
8
2026-01-03 • via Nuitee
G
Grégoire • couple • fr
8
2026-01-03 • via Nuitee
S
Sylla • solo_traveller • fr
8
2025-12-14 • via Nuitee
M
Maxence • couple • fr
10
2025-12-11 • via Nuitee
L
Leady • family_with_children • fr
9
2025-12-08 • via Nuitee
E
Elodie • couple • fr
8
Personnel agréable et souriant, chambre parfaitement propre.
Pros:

L’emplacement idéal et dans une rue calme.

2025-12-06 • via Nuitee
C
Catherine • family_with_children • fr
8
Pros:

Hotel propre et bien situé

Cons:

Accès compliqué à la salle de bain, impossible d'ouvrir les 2 petites portes de salle de bain sans enfourcher le lit...

2025-11-28 • via Nuitee
A
AGNES • solo_traveller • fr
4
Pros:

Bien placé bon petit dej

Cons:

Chambre avec fenêtre défectueuse
Pas de chauffage alors que les parties communes sur chauffées
J ai du demandé une couette

2025-11-25 • via Nuitee
O
Oliveri • couple • fr
10
2025-11-22 • via Nuitee
S
stephane • family_with_children • fr
7
Pros:

L emplacement

Cons:

Salle du petit déjeuner au sous sol.

2025-11-16 • via Nuitee