Hotel Riu Palace Palmeras - All Inclusive

Hotel de standing
Très bon rapport qualité prix
Et surtout un personnel toujours souriant et aimable.

Great.location for our visit to Maspalomas. Staff are very welcoming and service orientated.

La atención del personal fue excelente.
Las instalaciones cuidadadas y limpias.

Eramos 6 personas y todas quedamos encantadas con el personal, las instalaciones,los servicios..repetiremos

El personal es muy muy amable, todos y todas, los de recepción, el chico de las maletas, camareros/as, era una pasada todos sonreían. Felicidades por ese personal.

Everything was perfect, our waitress Wendy was super kind and friendly! Wendy thank you so much for you special service a lot!! You made our time in the hotel restaurants! :)

Staff food and cleanliness

Couldn’t fault the hotel, clean, great staff, good location, buffets good, could always get a sun bed, even good entertainment one night, the best thing of all is no animation, that was heaven. Minor gripe the smoking is in with non smoking so couldn’t go in that bar as you couldn’t breath. Some smoking around the pool also which absolutely disgusting. Not the hotels fault just selfish people. Also maintenance every day at 7 with saws was too much. maybe every other day ? Apart from that fantastic

All staff were very kind and attentative. Buffet was abundant, but there were very little non-lactose milk products (like yogurt).

Amazing hotel which was sparkling clean. Lovely facilities with a massive selection of food each day (all inclusive), rooms were fabulous and staff very friendly. Myself and my family had a wonderful weeks holidays at the Riu Palace Palmeras and 100% will be back as soon as we can. Thank you everyone who works there for making this a special holiday.

We really like this hotel having stayed in 2023. We still think the staff are amazing but maybe not quite as many as before. Little places of wear showing that looked pristine before. Damage in lift, random lift announcements in the one. Room as expected. Serviced as expected. Food still excellent both in quality and choice. Entertainment very mixed in quality. Cocktails seemed more premixed at every bar this time and not as good as we recalled. Another thing we like to sit outside but there must be a way of keeping smokers and non smokers both happy. We found most outdoor seating of by both bar and Entertainment occupied by smokers whether an allocated or not!

Everything was perfect. Stayed with my family (8 people). The hotel is sparkling clean and modern. Rooms were kindly all upgraded to sea views, very comfortable beds with free soda drinks and beer in the fridge. The restaurant had a great variety of food (we stayed all inclusive) and in between meal times food was available at the snack bar. Staff were exceptionally friendly and well trained. This hotel would be pushing for a 5 star no problem. Thank you to everyone there for a special week and we will be back very soon.

An excellent hotel that is first class in all aspects of the service it provides. We can not fault this place as it provides excellent value for money coupled with great food and drink, clean and comfortable rooms and really nice and helpful staff.

Second time here in 3 years. And we are happy to say, this hotel is great in many ways and but it also could do much better. Its not a cheap hotel.

However, the all inclusive has slipped a little. The cocktails are made in a machine and are very syrupy. There could be fresh options available but I doubt they want staff standing there making cocktails.
When you pay for all inclusive in a top hotel, you want top quality.

The food is good for an all inclusive, you can't beat a Riu for its all inclusive food. We had a meal in the Krystal restaurant but the quality was far less than last time.

We have stayed in different Riu Palace hotels and you get different experiences, i feel Riu should have a blanket approach to offer the same experiences across all the Riu Palace hotels. Why have a brand name with different experiences.

The rooms and dining areas are feeling a little dated, they need some new furniture and maybe some fresh new colours. Its almost like a hospital feel.

The hotel isnt adults only but I feel they could offer an adult only zone on the smaller poolside.

The entertainment is very low key, they could offer more.

The late checkout is an absolute joke. €20 per person, per hour!! This is seriously taking advantage of families that might need to keep a room for longer. It would've been cheaper to book an extra night. Yes they have a great shower room, but that price is outrageous.

One last thing to say, which is selfish. It was our honeymoon. We didn't get a bottle of anything, a towel love heart or absolutely nothing in our room to say congratulations. I think this is the only hotel to offer any form of a congratulations for a honeymoon. We were a bit disappointed.

What can I say… skilled personnel, tasty food and great rooms. Very convenient location. Feels like 5*.

What can i say that hasn’t been said already riu palace palmeras is fantastic.I have mobility problems and use a rollator to get around and sometimes need a bit of extra help with it there was always a member of staff to help when needed. I would like to make a special mention to name but a few of which there are many, David and Fina on reception and our excellent room attendant room 508 .Food excellent and varied menu lunch and dinner,table service for drinks absolutely no restrictions on top ups. Our room was spotless good size with a spacious balcony and bathroom. Weather, not down to Riu returned to the Gran Canaria normal on the day after we arrived after a week of continuous rain . Thanks to all.

Fantastic staff,always helpful