Grand Noble Hotel Xi'an

I was fortunate to be able to stay here for 10 days. It was perfect in every way - especially the quality of everything, and it was the only hotel in China during my month-long visit that had full-throttle internet - being able to get to sites that I couldn't get to from other hotels.
The staff was very pleasant and hard-working.

Liked- Good location, spacious room and excellent staff behaviour. Reasonably good spread for breakfast.

Disliked- The property is old and seemed to be a little short of maintenance. A little more attention can be given towards cleanliness. Breakfast was good but whatever else we ordered was not as good like everywhere else in China.

Great location and hotel. Bar staff and bar needs a bit of attention.

The location of the hotel was great, close to the central area. The room was clean and the service was good. Overall I enjoyed my stay here.

its proximity to metro subway is a plus.

Everything here is so grand! Service was superb. Breakfast was one of the best breakfast I've had in a Hotel. Hotel was super helpful in organising a taxi for us to the Airport.

We were a bit surprised that the air conditioning in the December period is limited to heater only. It became really hot and unbearable in the room. Luckily, the hotel brought us a fan so that we can cool ourselves off a bit as the heater was way too powerful.
The wifi is non-existent because it is extremely slow.

Nice hotel in a good area. Easy to walk to main tourist sites.
Restaurant menu could be improved a little, it is a little confusing - maybe due to translation.
We had an incident in a lift. Apparently something went wrong and we dropped one floor which was a little frightening.
It gets very busy with tour groups staying there. Breakfast is crazy and the staff try their best
Good little bar in the front off the lobby

Convenience to public transport and the rooms are clean.

Reasonable prized, sumptuous lobby, friendly staff, helpful concierge

Considering this hotel is used by many tour groups, I was expecting this hotel to be quite nice.

I booked 2 nights in a Club Room with Executive Lounge access. Due to availability, my 3rd (and final) night was going to be in a Balcony/Terrace room. Changing rooms didn't bother me.

When checking in, they wanted to give me the (cheaper) Balcony/Terrace room for 3 nights. I told them I still wanted 2 nights in a Club Room with Exec Lounge access.

I was told the Exec Lounge was closed as no staff turned up to work. I was supposed to have free access to food and beverages from 2 - 5pm.

As the Exec Lounge was closed, I was told I could have a free coffee & cookie from the cafe instead. They would also wash 1 t-shirt free of charge per day.

I was then told by a manager that he had worked there for over 10 years. At no time in that 10 years had the Exec Lounge been open!

I took down 2 t-shirts to be washed (free of charge) and they wanted to charge me. Total CHAOS!

The beds were as hard as a plank of wood and the rooms smelt like mildew.

Carpet and furniture was quite dated, the bathroom door kept coming off the sliding tracks & water pressure was terrible.

When I moved to the Balcony room, the new room also smelt like mildew & the bed was no softer.

The concierge was always very helpful & obliging.

In an excellent location. Around 8-minutes walk to the Bell Tower.

I'd visit Xi'an again but I would probably stay elsewhere.

This hotel is in a great location close to most things. Breakfast is fantastic with lots of variety. Staff very helpful. Would definitely recommend this hotel

Excellent location, very clean and great value for money

Hard to find decent food options close to the hotel. The hotel offered a very good breakfast and dinner buffet. Much pricier than the local food

The hotel is average but the concierge (mr. Spencer Le) tried to make money from us with the tranfer to the train station. We organized a Didi ride with his team member with the cost of 50 yuan and he tried to charge us 400 yuan. We almost lost our train because of this problem.

This property is in a fantastic location in Xian The property was nice and has a wonderful breakfast buffet to offer.

Walking distance (5-15 min) to the nearest metro (Line 2 & 4).
There is a bus stop just right in front of hotel.
The hotel room was clean and big.
Airport Bus is located at Bell Tower Hotel, which is one bus stop from the Grand Noble Hotel.
Staff was friendly and also recommended some attractions at Xi'An.

Handy location close to shops and restaurants. Jason Jiao, the concierge was very helpful as we were travelling in a group. Any problem is not too big for him..

Conveniently located hotel in the heart of the old part of Xi’an.

Good location, feather pillows, ok English. Beds very hard.