Hotel Miramar Singapore

We had this hotel booked from Saturday, 15th November to Tuesday, 18th November. With a month remaining before flying out of Perth, I made a call to confirm the booking. They cancelled the booking, reporting that they were going to be closed for business.
No communication at all between the hotel and Flight Centre, or me, regarding this development. The scary thing is, if I had never made the phone call, wouldn't someone have contacted Flight Centre or me in time to not only get a refund but also book another hotel?
This is an unacceptable service, and the hotel should have communicated the financial difficulties well in advance.
Fortunately, with help from Flight Centre, another hotel was able to be booked for the same dates.

This is a great hotel. It offers the standard things, e.g., reasonable sized rooms, a pool etc. However, the staff really make the stay! Nothing was too much trouble for them and the staff really went above and beyond to make our stay in their hotel (and Singapore) a great experience!

A fantastic hotel, located in an area where everything is close, or just jump on the MRT.
Jasmal the concierge was a wealth of knowledge, and always greeting with a wide smile.
All amenities great!

Great location and reasonably priced.
A 2-night stopover on our way to Africa, and it was perfect for our needs.
Comfy beds, good-sized room, breakfast was okay, not a lot of western options but still good. There's a servo next door, which is handy.
The pool was refreshing after walking around Singapore all day. Do be careful, though, as I slipped on the steps walking in, and apparently, I wasn't the only one!
Overall a good mid range hotel.

The older part of the hotel is slightly tired but clean, well maintained and perfectly adequate.
The staff are friendly helpful and excellent.
The opportunity to leave your luggage on check out day and book a free room to shower and change later in the day is a game changer, they don't advertise it enough.
The real missed opportunity is the beautiful pool, which is a little tricky to find but spotless and absolutely perfect on a hot afternoon, but why no bar or use of the area for the restaurant ?

We have stayed at this hotel in the past,but it's not as good as it was, the staff were quite friendly but we got there quite early so had to wait till 2pm to checkin which is a bit much when your are very tired, the rooms are clean but a bit dated, also we had breakfast included but it was mostly Asian, so didn't have a great choice

The hotel decor was tired and dated.
The customer service and friendliness of the staff was consistently good. The hotel room was comfortable, clean and serviced well.
The breakfast wasn’t special. The location of the hotel was close to Clark Quay and there are many good places to eat in Robertson Quay.
We appreciated the use of the hospitality room to shower and change before catching our midnight flight.

This place was simply brilliant
We had an overnight flight from London, we arrived just after 11am and they were fantastic at giving us a room straight away. They asked if we would prefer city or pool view. We opted for pool so we had a quieter room. The room was very large. Bright and was spotless. Newly installed bathroom suite. Cleaned daily to very high standard.

Reception staff very friendly. We had flight documents needing printed and this was no problem. The arranged taxis for us when required.

Breakfast was lovely each morning. Always something to eat no matter your preferences.

Concierge really is absolutely brilliant. George is a true asset to the hotel. He can't help you enough. He gave us hints and tips where to go and gave us a very useful MRT train map. With him and that map I never got lossed or ended up on the wrong train thankfully. (Thanks George for a wonderful time) he is so friendly welcoming and helped us with our many questions.

The hotel isn't the newest or most modern, it's more like an older diamond!

We would love to return again, when in Singapore in the Future!
Thanks to all who made our trip so special.

Paid for a deluxe room and got put in a box room in the anex that was dirty and small. Eventually got the room i paid for the next day with a bowl of fruit apology but by then it ws too late

Room large and had adjoining door to family next door. Initially thought not enough sockets but extension leads found in bedside drawers!. Breakfast had good choices of both Asian and European. Staff friendly and helpful when needed. Location quite central with Clarkes Quay (Bars & Restaurants) only 10-15 minutes walk.

Stayed for 3 nights beginning of March. The room was spacious enough for 3 people. The bathroom was a bit annoying in the sense if you are sat on the toilet and your child or partner opens the bathroom door they will literally hit your legs.

There was a small extension socket in the bedside table drawer which was in between the 2 beds. You couldn't close the drawer if you needed to charge your phone.

They provided free water in the room. The reception ladies were almost forcing us to pay for an extra bed for my 11year old when we arrived. On the hotel voucher is stated children stay for free if sharing existing bedding so why wasn't I given the option to share rather than force me into paying an extra 300sgd for the extra collapsible bed?

After they saw we weren't pleased at being surprised with this extra cost they then suggested we go upstairs and check the beds. If we thought it would be ok to share then there was no need to pay anything (which we didn't). I personally don't mind sharing with my child but it was a single bed so wont be ideal for everyone.

The pool area was a little run down, we used it once in the morning and there was nobody else around. They had showers/changing rooms and pool towels there.

We didn't have breakfast or use the onsite restaurant so cant comment on that.

They do have luggage storage and the concierge staff were kind although not all of the staff there speak good English which was ok with me.

You can walk from there to Clarke quay in probably 15minutes along the river path which was nice. Singapore river is opposite the hotel.

If I ever return to Singapore I would probably give the hotel a miss only because of the location as in the heat I didn't always enjoy the walk so would choose something closer to marina bay or boat quay etc.

Hotel in a great location, not far from the Havelock metro station. Close enough to the action, but far away enough to get a good nights sleep. Bedrooms spacious with a good size bathroom with luxury toiletries. Staff friendly, breakfast sets you up for the day. On the route for the Hop On Hop Off bus. Plenty of restaurants in walkable distance.

- Room lacked power sockets, if you needed to charge devices or use the jug, it was one or the other
- Bath/shower was falling apart and in need of repair
- Sink plug was broken
- Lights went out occasionally above curtains
- Staff were standoffish and rude, particularly during checkout (especially Diana)
- I paid the damage deposit on arrival (the website advises this will be refunded), I am still waiting on the refund to come through
- I left my bags in storage during the day, when I went to to collect, the manager wandered back to the counter and completely ignored me until I got his attention asking if I could collect my bags

For the price I paid, I would recommend staying elsewhere and think it’s a stretch labelling this place a 4 star.

Very clean and room is spacious with comfortable beds. Would love to come back to this hotel

Super clean room

Fully Satisfied

We stayed at the Miramar Hotel on the way to and from a holiday in Australia. The hotel was just what we needed after a long flight from Paris, soundproofed and with blackout curtains. The staff are all very pleasant and helpful. The breakfast is good and there is a nice bar. Special thanks to the bell team for helpful advice, taxi arranging and good baggage storage (pre-flight), they were always on hand to help.

Incident #1: The front desk staff is unfriendly, which makes for poor service.
1. When checking the type of room upon check-in, the front desk staff's response is really rude and unfriendly. 2. I am not permitted to bring my bags into the breakfast restaurant. I had to place it in front of the restaurant as a result. But when I went back to get it, it was gone. Quickly ask the bellman (elder uncle) and the front desk for assistance. But instead of offering assistance, their initial reaction was to criticize the consumer for leaving the suitcase unattended. They're all pointing the finger at me for leaving the bags unattended. and I informed them that there was no bellman there and that luggage was not permitted. They simply don't listen.
Incident #2: Both the TV and the room are fairly small. really outdated setup and design. In addition, the water pressure in the shower head is extremely low. The water heater isn't working properly.
Incident #3: There is little variety in breakfast, and the cuisine is not very good.
I had a terrible overall experience over my three days and two nights there; it was only worth three stars overall, despite being rated four.

Location is great, close to rail, river and China town.
Breakfast menu had a wide selection and delicious.
Unfortunately the service at front desk on arrival was very poor, unwelcoming and unhelpful if your first timers to Singapore. There was also a significant hidden charge we weren’t made aware of. Can’t fault the friendlyness and warmth from the rest of the staff.
Bed was comfy although the room and bathroom really needing updating.
In summary would stay in same location, different hotel.

Great location, easy use of public transport from hotel. Warm welcome especially George from concierge very helpful. Rooms good clean and tidy only no book in room to tell you of the facilities available. Tea/coffee making facilities and bottled water with toiletries in the bathroom. Fern tree cafe staff friendly and courteous and buffet breakfast served.