Pets allowed

Facilities

Nature reserve
Proposal/romance packages available
Area shuttle (surcharge)
Free bicycles on site
Lot hours - 24 hours
Hot springs nearby
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good breakfast
Safe parking
Cons:
Limited parking on arrival

Categories

Cleanliness
6.74
No specific mention, general cleanliness seems to require improvement.
Service
8.71
Very friendly and helpful staff, contributing positively to the experience.
Location
8.25
Great access to view points, positively impacting overall experience.
Room Quality
6.7
Not explicitly mentioned; assumed standard for hotel tier.
Amenities
8.23
Not explicitly mentioned; assumed standard for hotel tier.
Value for Money
7.19
Not explicitly mentioned; general value is assumed to be reasonable.
Food and Beverage
7.74
Breakfast is mentioned as good, positively impacting dining experience.
Overall Experience
7.21
Overall level of satisfaction based on mixed sentiments in review.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:31

Property Description

Breathtaking Views and Convenient Amenities
Take in the views from a terrace and a garden, and enjoy complimentary wireless internet access. The area shuttle makes getting to nearby attractions a breeze.

Delicious Dining Options
Satisfy your appetite at the hotel's coffee shop/cafe or grab a snack at the deli. Unwind with a drink at the bar/lounge or indulge in buffet breakfasts available daily for a fee.

Comfort and Convenience
Relax in one of the 30 guestrooms featuring minibars and memory foam beds with premium bedding. Stay connected with complimentary wireless internet and enjoy entertainment with satellite programming.

Immerse yourself in the beauty of Reims at Hotel Crystal. Book now to experience luxury and convenience at its finest.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Parking height restrictions apply.
  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: RHE

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guests are provided with free hand sanitizer

  • Parking

    Parking height restrictions apply

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

7.6
Based on 104 reviews
Cleanliness: 6.74
Service: 8.71
Location: 8.25
Room Quality: 6.7
Amenities: 8.23
Value for Money: 7.19
Food and Beverage: 7.74
Overall Experience: 7.21
N
Nancy • partner
2
Pros:

Do not stay here. The photo online was deceptive! The room was totally unacceptable. The hotel was set back between 2 buildings.
The desk clerk referred us to a sister hotel when we refused the room. It was BAD!

2025-10-05 • via Nuitee
J
John
10
Pros:

parking very safe -no where to park when you arrive to book in -breakfast good -

2025-09-27 • via Nuitee
Z
Zeinab
8
Great staff
Pros:

Very friendly and helpful staff . Great access to view points

2025-08-11 • via Nuitee
V
Verified traveler
4
mold
Pros:

super moldy rooms

2025-05-02 • via Nuitee
D
Dean
8
Satisfactory
Pros:

Visiting family, ideal location, small pleasant hotel.

2025-04-09 • via Nuitee
N
Niki
10
Pros:

Gorgeous period building in Reims centre- hidden gem. Visited for over 30yrs

2024-12-22 • via Nuitee
L
Linda
8
Lovely hotel
Pros:

Lovely hotel in a perfect location for everything. Our room was cleaned daily and although not the biggest we have stayed in was fine, only downside would be no air conditioning but a powerful fan was supplied. Staff were helpful and friendly.

2024-08-05 • via Nuitee
E
Epaminondas
6
Reims Hotel Crystal
Pros:

The price was not value. A triple room, which could hardly fit two persons. Sticky and very hot atmosphere with no air conditioning or air circulation system. No extractor in the bath either. One had to open the window giving straight access from the roof to the room - very risky, but no chance to get some fresh air. Service was helpful with a dehydrator, bur room overall very disappointing for that price range. OK 3-star, but that room is not suitable for 3 persons.

2024-07-21 • via Nuitee
T
Tony • partner
8
Pros:

Not expensive so don't expect frills or a big room or air conditioning - but it is good value for money. Great central location yet set behind the main drag in Reims so quieter as a result. Very friendly staff.

2023-09-24 • via Nuitee
M
Marc • family
8
Pros:

The hotel has historic charm--like the quaint lift. It is in a great location in Reims on a lively pedestrian street close to sights and connections. It is across the street from an underground city parking service. There are a variety of restaurants for all budgets in the area (but make reservations for the better ones). The breakfast is good if you want something substantial, otherwise there are a couple coffee shops down the block. We stayed in November and it was quiet. Some may find the old hotel a bit cramped a worn here and there, but the TV and plumbing worked well and the beds were comfortable.

2022-11-22 • via Nuitee
S
Sherrel
8
Pros:

Hotel Crystal is a quiet haven only five minutes walk from the train station. The property is very clean and I love the terrace in front.
The staff is wonderful, and I recommend the breakfast!
Thanks for a great stay in Reims!

2022-10-24 • via Nuitee
A
Alan • partner
8
Pros:

Nice hotel in a really good position with a street full of restaurants outside and it looks decent. Polite staff, decent breakfast and we enjoyed our stay.

Parking - nightmare. You have to park in the public car park which is underground so you've got to lug your cases up a lot of steps before you get to reception


2020-09-01 • via Nuitee
V
Verified traveler
6
Does the job
Pros:

For one night or two the hotel is fine. It's extremely well located, clean and does the job. Paid underground parking out front (great for the hot summer months). It's a little dated, and didn't have any air con in the room, but what it lacked it made up for in price - we enjoyed a delicious meal on the same street with the money we saved by staying here. We were, however, awoken around 11pm by reception due to some administrative error.

2020-08-06 • via Nuitee
B
Brian
8
Pleasant hotel in a good location
Pros:

The hotel is in a really good position next to an underground car park. The courtyard is a very picturesque place to sit out, and the dining room and reception areas have a very classic french hotel feel to them.
The bathroom and shower were clean and recently refurbished. Unfortunately there was no hot water on the evening when we arrived. There was hot water in the morning

2020-02-14 • via Nuitee
V
Verified traveler • family
8
Pros:

Convenient location to explore the town
Friendly staff.

2019-12-21 • via Nuitee
R
Rebecca
10
Loved stay.
Pros:

Had a great stay. Close to metro and great location by the Louve and shopping. Had extra pillows and a comfy bed. The staff was super helpful, the metro and bus stations went on strike half way through our stay (taxis almost impossible too) but the woman at the front desk was diligent and helped us with transport so we didn’t miss a thing. So grateful !

2019-09-15 • via Nuitee
K
Konstantina
10
Cute Hotel in the Centre of Reims
Pros:

Very cute hotel in the centre of Reims just a couple minutes walk to the central train station. Awesome linens. Small but cute room and a very cute patio with flowers.

2019-09-14 • via Nuitee
C
Clivey • partner
10
Pros:

A lovely little hotel off the main street. Pretty basic, but has everything you need. Location is perfect as relatively quiet yet only 50m from one of the main streets with an easy walk to the Notre Dame, etc. and an underground (public) car park about 100m away. The courtyard is a lovely little gem. Staff were friendly and helpful. Would highly recommend.

2019-08-28 • via Nuitee
D
Dewi
10
Lovely hotel
Pros:

We love this hotel comfy clean and convenient for the city centre

2019-07-12 • via Nuitee
V
Verified traveler • partner
8
Pros:

Excellent location!!! Very clean. The room was a little too small. It is our second time at Crystal and we will be back!

2019-06-24 • via Nuitee