Pets allowed

Facilities

Nature reserve
Proposal/romance packages available
Area shuttle (surcharge)
Free bicycles on site
Lot hours - 24 hours
Hot springs nearby
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good breakfast
Safe parking
Cons:
Limited parking on arrival

Categories

Cleanliness
6.74
No specific mention, general cleanliness seems to require improvement.
Service
8.71
Very friendly and helpful staff, contributing positively to the experience.
Location
8.25
Great access to view points, positively impacting overall experience.
Room Quality
6.7
Not explicitly mentioned; assumed standard for hotel tier.
Amenities
8.23
Not explicitly mentioned; assumed standard for hotel tier.
Value for Money
7.19
Not explicitly mentioned; general value is assumed to be reasonable.
Food and Beverage
7.74
Breakfast is mentioned as good, positively impacting dining experience.
Overall Experience
7.21
Overall level of satisfaction based on mixed sentiments in review.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:31

Property Description

Breathtaking Views and Convenient Amenities
Take in the views from a terrace and a garden, and enjoy complimentary wireless internet access. The area shuttle makes getting to nearby attractions a breeze.

Delicious Dining Options
Satisfy your appetite at the hotel's coffee shop/cafe or grab a snack at the deli. Unwind with a drink at the bar/lounge or indulge in buffet breakfasts available daily for a fee.

Comfort and Convenience
Relax in one of the 30 guestrooms featuring minibars and memory foam beds with premium bedding. Stay connected with complimentary wireless internet and enjoy entertainment with satellite programming.

Immerse yourself in the beauty of Reims at Hotel Crystal. Book now to experience luxury and convenience at its finest.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Parking height restrictions apply.
  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: RHE

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guests are provided with free hand sanitizer

  • Parking

    Parking height restrictions apply

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

7.6
Based on 104 reviews
Cleanliness: 6.74
Service: 8.71
Location: 8.25
Room Quality: 6.7
Amenities: 8.23
Value for Money: 7.19
Food and Beverage: 7.74
Overall Experience: 7.21
J
James • family_with_children • gb
7
2026-05-23 • via Nuitee
J
Josee • solo_traveller • ca
8
2026-05-23 • via Nuitee
B
Brendan • solo_traveller • au
6
Nothing Special
Pros:

Room was OK - nothing to write home about. Good location centre of town and near train and bus station Set back off main street so reasonably quiet

Cons:

Stairs to enter building. Small 1 person lift. No tea or coffee facilities in room as advertised

2026-05-23 • via Nuitee
B
Bas • solo_traveller • nl
8
Bon hôtel
Pros:

La location centre-ville.

Cons:

----

2026-05-23 • via Nuitee
C
Carina • couple • be
9
2026-05-22 • via Nuitee
A
Arie van Herk • solo_traveller • nl
10
2026-05-21 • via Nuitee
N
nathalie • couple • be
6
Pros:

Plus petite chambre et salle de bain que dans mon souvenir

Cons:

salle de bain un peu petite

2026-05-20 • via Nuitee
R
Roger Howard • solo_traveller • dk
9
2026-05-19 • via Nuitee
D
De Sorbier • solo_traveller • fr
8
2026-05-19 • via Nuitee
K
kruger • solo_traveller • au
9
2026-05-19 • via Nuitee
C
cm • couple • nl
8
Pros:

Vanaf het inslaan in de straat rijd je zo de parkeergarage in. Bij de chef vd parkeergarage konden we een gerudeerde parkeerticket kopen voor de dagen dat we er verbleven.
Het was een prima kamer, goed bed, de badkamer was goed, maar wat gedateerd.
Het personeel was byzonder vriendelijk en het ontbijt uitstekend!

Cons:

Niets

2026-05-19 • via Nuitee
D
David • couple • es
9
2026-05-19 • via Nuitee
P
Patrick • extended_group • ch
10
2026-05-18 • via Nuitee
P
Peter • couple • gb
8
Good value traditional French hotel
Pros:

Well placed and good standard “old style” hotel. It’s not a corporate box, so has a rickety old lift and spiral staircase and traditional French charm. Staff were keen to help, and the breakfast was good. The room was comfortable and the location was excellent. There is the public car park out front, or there is on street parking (free overnight) within 3 minutes walk.

Cons:

Bed and bathroom were a little elderly.

2026-05-18 • via Nuitee
J
Jan • couple • nl
8
2026-05-18 • via Nuitee
D
DariaParis • extended_group • fr
10
Pros:

the location is amazing, at the very city center

2026-05-17 • via Nuitee
H
Heike • solo_traveller • de
6
Pros:

Die Lage. Das Frühstück war ausreichend und ok.

Cons:

Bei der Ankunft war das Zimmer eiskalt, 15 Grad. Erst nach Nachfrage wurde die Fernbedienung für die Klimaanlage/ Heizung ausgehändigt.
Der Kühlschrank im Zimmer hat nicht funktioniert. Das Zimmer ist stark renovierungsbedürftig und sehr klein.

2026-05-17 • via Nuitee
F
François • solo_traveller • fr
8
2026-05-16 • via Nuitee
L
Leonard • solo_traveller • fr
9
Pros:

.

Cons:

.

2026-05-15 • via Nuitee
A
Andy • solo_traveller • gb
10
Pros:

Excellent location just off the main tourist dinning street. Ample parking (and not too expensive - 17euro a day) in the nearby underground car park. Good breakfast with ample coffee, including takeaway cups.

Helpful staff, with plenty of information on what to do and see.

Lots of nearby restaurants and bars to suite all budgets.

Not related to the hotel, but the local Mercedes main dealer is exceptionally helpful and friendly should you have car problems.

Cons:

Was perfect for my requirements

2026-05-13 • via Nuitee