Collection O Hotel Mocambo, Boca del Río

Hotels
•
OYO Rooms
8.5 (1731 reviews)
Adolfo Ruiz Cortinez 4000 , Veracruz , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Nice amenities
Cons:
Cleanliness issues
Room quality needs improvement
Some amenities outdated

Categories

Cleanliness
6.96
Numerous complaints about cleanliness, including bugs and poor maintenance.
Service
9.43
Generally positive feedback on staff attitude and helpfulness.
Location
9.47
Many reviews highlight the excellent location near the beach.
Room Quality
7.42
Mixed sentiments, with some positive notes on room size but complaints about conditions.
Amenities
8.95
Positive comments on pools and facilities, though some areas need improvement.
Value for Money
7.91
Perceived as affordable but showing signs of needing maintenance.
Food and Beverage
8.96
Generally positive feedback on the food served.
Overall Experience
8.93
Overall enjoyable stay with some issues that need addressing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:01

Property Description

Warm Mexican Decor
The air-conditioned rooms at Collection O Hotel Mocambo, Boca del Rio feature warm Mexican colors and tile floors, providing a cozy and inviting atmosphere.

Diverse Dining Options
Indulge in a variety of dining experiences at the hotel, from international cuisine at El Mirador Café to regional dishes at Fragata Restaurant. End your day with a drink at Bar Corsario, offering a selection of beer, cocktails, and wine.

Relaxation and Convenience
Unwind in the indoor pool or pamper yourself in the hot tub and sauna. With massage services, a business center, and free parking available, your stay at Collection O Hotel Mocambo, Boca del Rio is designed for both relaxation and convenience.

Book now to experience the perfect blend of comfort and luxury at Collection O Hotel Mocambo, Boca del Rio.

Important information:

Please note that breakfast for children is not included in the rate and has an extra cost of $150..

There is a water slide and Temazcal at the property.

The adult breakfast buffet is now $230.00 MXN and the breakfast for children up to 10 years old is $170.00 MXN.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 1731 reviews
Cleanliness: 6.96
Service: 9.43
Location: 9.47
Room Quality: 7.42
Amenities: 8.95
Value for Money: 7.91
Food and Beverage: 8.96
Overall Experience: 8.93
A
Adriana • family_with_children • mx
10
2026-03-06 • via Nuitee
A
ADRIANA • family_with_children • mx
10
2026-03-05 • via Nuitee
O
Ortega • family_with_children • mx
10
Ubicación excelente, falta mantenimiento
Pros:

La ubicación es excelente, además el área de alberca es un plus

Cons:

Le hace falta un poco de mantenimiento a las instalaciones

2026-03-05 • via Nuitee
A
Alfredo • family_with_children • mx
9
Impecable
Pros:

Lo pedí para mi familia y les encantó el hotel, muy buena vista, buenas instalaciones y excelente ubicación. Esperan volver a usarlo cuando vayan.

Cons:

No hay buena movilidad, muchas escaleras y el elevador funciona mal.

2026-03-03 • via Nuitee
A
Alfredo • family_with_children • mx
9
2026-03-03 • via Nuitee
H
Heriberto Ismael • family_with_children • mx
10
Pros:

La ubicación del hotel

Cons:

El elevador es muy antiguo

2026-03-02 • via Nuitee
A
Arturo • couple • mx
9
Historic Hotel in Veracruz, great place to stay.
Pros:

The location of the hotel ix exceptional, the staff is friendly and ready to help. The breakfast is good.

Cons:

The installations need renewal. It is a pity that a Hotel with this history is lacking mantenance.

2026-03-02 • via Nuitee
T
Tejeda Drums • family_with_children • mx
10
Pros:

Área de albercas

2026-03-02 • via Nuitee
C
cordoba • family_with_children • mx
10
2026-03-01 • via Nuitee
E
Eduardo • family_with_children • mx
10
Pros:

Todo el hotel está muy agradable y no hay mejor trato del personal que el de este hotel, muy atentos y serviciales al momento que a uno requiere cualquier cosa

Cons:

Todo excelente

2026-02-24 • via Nuitee
M
Munro • solo_traveller • mx
6
2026-02-08 • via Nuitee
H
Haidee Idalid • family_with_children • mx
10
Pros:

Todo, mejoraron las instalaciones

2026-01-29 • via Nuitee
I
Ivett • family_with_children • mx
5
Mal
Pros:

Muy bonito las instalaciones y la vista

Cons:

Cama, sábanas y toallas de blancas a cafés y con manchas, las camas muy viejitas

2026-01-28 • via Nuitee
K
Klarissa • couple • de
9
Toll
Pros:

Die Lage ist hervorragend. Der antike Charme.

2026-01-24 • via Nuitee
C
Campos Benítez • extended_group • mx
10
2026-01-21 • via Nuitee
J
José Miguel • family_with_children • mx
8
Pros:

La atención del personal fue muy buena. Muy amables y atentos con los servicios de Taxi y para despertar a uno a cierta hora.

Cons:

Las instalaciones son ya algo viejas y le falta renovación en fachada y ciertas zonas. En nuestro cuarto falta arreglar un tronco del techo del baño porque caían morusas de madera.

2026-01-20 • via Nuitee
I
Ivonne • extended_group • mx
10
Espectacular.
Pros:

A pesar de que es un hotel con ya varias décadas en su haber, está muy bien cuidado. El personal es amable y servicial, las habitaciones están al 100% y las instalaciones ni se digan, me encantó particularmente el espacio de albercas techadas y jacuzzi.

Cons:

El desayuno no está mal para el precio, pero le faltó un poco más de sabor.

2026-01-20 • via Nuitee
M
Marla • family_with_children • mx
8
Pros:

Las albercas limpias

Cons:

Una habitación me gustó mucho pero la otra no tanto y costaron lo mismo

2026-01-20 • via Nuitee
G
Gabriel • extended_group • mx
7
Regular
Cons:

Por ser promoción te dan las habitaciones muy afuera del hotel y no hay desayuno incluido como en otros hoteles

2026-01-20 • via Nuitee
D
David • couple • mx
9
2026-01-20 • via Nuitee