Collection O Hotel Mocambo, Boca del Río

Hotels
•
OYO Rooms
8.5 (1731 reviews)
Adolfo Ruiz Cortinez 4000 , Veracruz , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Nice amenities
Cons:
Cleanliness issues
Room quality needs improvement
Some amenities outdated

Categories

Cleanliness
6.96
Numerous complaints about cleanliness, including bugs and poor maintenance.
Service
9.43
Generally positive feedback on staff attitude and helpfulness.
Location
9.47
Many reviews highlight the excellent location near the beach.
Room Quality
7.42
Mixed sentiments, with some positive notes on room size but complaints about conditions.
Amenities
8.95
Positive comments on pools and facilities, though some areas need improvement.
Value for Money
7.91
Perceived as affordable but showing signs of needing maintenance.
Food and Beverage
8.96
Generally positive feedback on the food served.
Overall Experience
8.93
Overall enjoyable stay with some issues that need addressing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:01

Property Description

Warm Mexican Decor
The air-conditioned rooms at Collection O Hotel Mocambo, Boca del Rio feature warm Mexican colors and tile floors, providing a cozy and inviting atmosphere.

Diverse Dining Options
Indulge in a variety of dining experiences at the hotel, from international cuisine at El Mirador Café to regional dishes at Fragata Restaurant. End your day with a drink at Bar Corsario, offering a selection of beer, cocktails, and wine.

Relaxation and Convenience
Unwind in the indoor pool or pamper yourself in the hot tub and sauna. With massage services, a business center, and free parking available, your stay at Collection O Hotel Mocambo, Boca del Rio is designed for both relaxation and convenience.

Book now to experience the perfect blend of comfort and luxury at Collection O Hotel Mocambo, Boca del Rio.

Important information:

Please note that breakfast for children is not included in the rate and has an extra cost of $150..

There is a water slide and Temazcal at the property.

The adult breakfast buffet is now $230.00 MXN and the breakfast for children up to 10 years old is $170.00 MXN.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 1731 reviews
Cleanliness: 6.96
Service: 9.43
Location: 9.47
Room Quality: 7.42
Amenities: 8.95
Value for Money: 7.91
Food and Beverage: 8.96
Overall Experience: 8.93
M
Munro • solo_traveller • mx
6
2026-02-08 • via Nuitee
H
Haidee Idalid • family_with_children • mx
10
Pros:

Todo, mejoraron las instalaciones

2026-01-29 • via Nuitee
I
Ivett • family_with_children • mx
5
Mal
Pros:

Muy bonito las instalaciones y la vista

Cons:

Cama, sábanas y toallas de blancas a cafés y con manchas, las camas muy viejitas

2026-01-28 • via Nuitee
K
Klarissa • couple • de
9
Toll
Pros:

Die Lage ist hervorragend. Der antike Charme.

2026-01-24 • via Nuitee
C
Campos Benítez • extended_group • mx
10
2026-01-21 • via Nuitee
I
Ivonne • extended_group • mx
10
Espectacular.
Pros:

A pesar de que es un hotel con ya varias décadas en su haber, está muy bien cuidado. El personal es amable y servicial, las habitaciones están al 100% y las instalaciones ni se digan, me encantó particularmente el espacio de albercas techadas y jacuzzi.

Cons:

El desayuno no está mal para el precio, pero le faltó un poco más de sabor.

2026-01-20 • via Nuitee
D
David • couple • mx
9
2026-01-20 • via Nuitee
J
José Miguel • family_with_children • mx
8
Pros:

La atención del personal fue muy buena. Muy amables y atentos con los servicios de Taxi y para despertar a uno a cierta hora.

Cons:

Las instalaciones son ya algo viejas y le falta renovación en fachada y ciertas zonas. En nuestro cuarto falta arreglar un tronco del techo del baño porque caían morusas de madera.

2026-01-20 • via Nuitee
M
Marla • family_with_children • mx
8
Pros:

Las albercas limpias

Cons:

Una habitación me gustó mucho pero la otra no tanto y costaron lo mismo

2026-01-20 • via Nuitee
G
Gabriel • extended_group • mx
7
Regular
Cons:

Por ser promoción te dan las habitaciones muy afuera del hotel y no hay desayuno incluido como en otros hoteles

2026-01-20 • via Nuitee
G
GLORIA • solo_traveller • mx
8
Bien
Cons:

No realizaron la limpieza, solo tendieron las camas pero el piso seguía sucio, la arquitectura es bonita, ojalá puedan agregar otras actividades en el salón

2026-01-19 • via Nuitee
S
Sebastian • couple • mx
8
Pros:

Piscina

Cons:

Un poco descuidado

2026-01-19 • via Nuitee
J
Joaquín • extended_group • mx
8
Adecuada
2026-01-19 • via Nuitee
L
Lucero • family_with_children • us
3
Would not stay here again, I get that it’s an old hotel , but they need to renovate their facilities and rooms.
Pros:

Big pool, but outdated facilities.

Cons:

The suite they gave us was old, it smelled and rain started coming in one of the mornings and they didn’t change us until the second day to another suite.

2026-01-19 • via Nuitee
A
Alma • family_with_children • mx
8
Ambiente tranquilo y familiar
Pros:

El servicio en las albercas es excelente.Las instalaciones han cambiado desde la última vez que fui. Me gustó que hayan remodelado algunos espacios conservando algunos detalles de su aspecto anterior

2026-01-19 • via Nuitee
L
LEOPOLDO • family_with_children • mx
10
Lo mejor de boca
Pros:

La fauna nocturna añadió un plus extra.

Cons:

Escaleras!

2026-01-19 • via Nuitee
M
Martin • couple • mx
10
Divertida y confortable.
Pros:

Todo esta muy bien, las instalaciones, el personal muy atento, limpieza y comodidad además de la privacidad.

2026-01-19 • via Nuitee
M
María Soledad • couple • mx
10
Pros:

Es un hotel con acabados hermosos

Cons:

La atención de la recepcionista es mala

2026-01-19 • via Nuitee
B
Brigida • couple • mx
10
innoubliable
Cons:

L'offre de la vente de la nourriture dans l'établissement peut augmenter, peu de choix pour trouver options de nourriture il faut marcher pour trouver un bon restau

2026-01-19 • via Nuitee
D
DARBY DARWIN • couple • pe
10
2026-01-19 • via Nuitee