Kansai Airport Spa Hotel Garden Palace

Hotels
8.6 (205 reviews)
Nakamachi 1-3-51 , Izumi-Sano , JP

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
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Review Highlights

Pros:
Onsen / spa highly praised
Very friendly and attentive staff
Free shuttle to airport/outlets and convenient transport
In-room massage chair and comfortable bedding
Delicious traditional Japanese breakfast and dinner
Spacious rooms and good value for a pre-flight stay
Cons:
A few rooms are aging and could use refurbishment
One report of a room smelling bad
Some bathrooms are small
Location can be hard to find without prior directions or taxi
Occasional disturbance from other tourists (not hotel fault)

Categories

Cleanliness
8
Generally positive (onsen and public areas praised), but one review mentioned a smelly room — slight deduction from perfect cleanliness.
Service
9
Consistently strong; many reviews cite very friendly, attentive staff, helpful front desk, and assistance after a cancelled flight plus convenient shuttle service.
Location
8.7
Very convenient for airport/outlet access with free shuttle, though a few guests noted it can be hard to find from certain directions (taxi recommended).
Room Quality
8.2
Spacious rooms with massage chairs and good bedding praised, but some rooms are aging and one review mentioned a smell; bathrooms noted as small by some guests.
Amenities
9
Strong amenities: private onsen/spa, in-room massage chairs, shuttle service, koi pond and pleasant public spaces — repeatedly highlighted as a hotel strength.
Value for Money
8.6
Seen as good value by several guests (explicit comment about affordability and well-equipped rooms) and practical for overnight stays before flights.
Food and Beverage
8.8
Highly rated traditional Japanese breakfasts/dinners and overall food quality described as very good/superb in multiple reviews.
Overall Experience
8.5
Overall very positive stay with many repeat guests and recommendations; minor issues (room age/smell, wayfinding) slightly temper an otherwise strong experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:00

Property Description

Natural Hot Spring Baths and In-Room Massages
Indulge in relaxation at Spa Hotel Garden Palace with rejuvenating hot spring baths and the option for in-room massages.

Convenient Shuttle Services
Enjoy hassle-free transportation with complimentary shuttles to nearby stations for easy access to popular attractions.

Authentic Dining Experience
Savor traditional Japanese breakfast and dinner options at the on-site restaurant for a true taste of the local cuisine.

Book your stay at Spa Hotel Garden Palace now to experience comfort, convenience, and culinary delights all in one place.

Important information:

To use the property's free shuttle, call upon arrival at Izaumi-sano, Rinku-town train station or Hineno train station.

Please contact the hotel about Airport Shuttle timetable for the Kansai Airport shuttles.

Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities.

Chinese speaking staff may be available between 10:00-19:00.An accommodation tax per person, per night is not included in the price and must be paid at the property.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KIX

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 205 reviews
Cleanliness: 8
Service: 9
Location: 8.7
Room Quality: 8.2
Amenities: 9
Value for Money: 8.6
Food and Beverage: 8.8
Overall Experience: 8.5
S
Sylvie • couple • fr
9
2026-09-15 • via Nuitee
T
Terrence • solo_traveller • nl
8
2026-08-21 • via Nuitee
B
Brian • solo_traveller • ca
9
Pros:

Helpful staff and awesome onsen

2026-08-14 • via Nuitee
かおり • couple • jp
10
快適で最高！
Pros:

温泉が気持ちよかった。部屋も広く快適でした。マッサージチェアが部屋にあって最高！
チェックアウト後りんくうまで送ってもらえたのも大変助かりました。

Cons:

特にありません。

2026-08-06 • via Nuitee
Y
Yvonne • extended_group • us
9
2026-07-23 • via Nuitee
A
Amy • family_with_children • au
8
Pros:

The private onsen was amazing

Cons:

The room smelled bad

2026-07-19 • via Nuitee
清谷 • solo_traveller • jp
8
Pros:

安価で充実したお部屋

Cons:

ホテルのロケーション

2026-07-16 • via Nuitee
G
Gaetan • couple • be
10
Pros:

Very comprehensive staff after our initial flight got cancelled and we arrived a day later 🙏

2026-07-13 • via Nuitee
裕子 • family_with_children • jp
10
またリピートしたい
Pros:

2回目の宿泊ですが、皆さんとても親切でやさしくアットホームです。わたしのお気に入りは温泉です。肌がスベスベに生き返ります^ - ^

Cons:

なし

2026-07-12 • via Nuitee
A
Alexandre • solo_traveller • fr
10
Pros:

Le Onsen, le siège massant dans la chambre

2026-07-10 • via Nuitee
A
Akane • couple • de
10
是非また利用したいお宿
Pros:

スムーズな送り迎え、フロントでの丁寧な対応、温泉の温度も丁度良く、朝食もとても美味しかった。大満足です。

Cons:

なし

2026-05-27 • via Nuitee
S
Sven • solo_traveller • de
9
Pros:

Super friendly personal staff, excellent.

2026-05-25 • via Nuitee
D
DARRAS • solo_traveller • fr
10
Accueil et séjour très agréable
Pros:

L’accueil et la qualité des services proposés, le personnel et la qualité du couchage

Cons:

La chambre mériterait un rafraîchissement, papier peint et peinture

2026-05-11 • via Nuitee
Y
Yu-Hao • couple • tw
9
2026-05-04 • via Nuitee
B
bertrand • solo_traveller • ca
10
2026-04-29 • via Nuitee
N
Nicole • extended_group • de
8
2026-04-23 • via Nuitee
M
Marie • family_with_children • se
9
Pros:

Felt like home, we could get a taste of traditional lifestyle as the hotel has an onsen and serves Japanese breakfast/dinner. Nice shuttle service from the train station and to the airport. The staff was super nice!

2026-04-19 • via Nuitee
S
Stéphanie • family_with_children • ch
8
Pratique avant un vol et super spa
Pros:

Hôtel vieillissant mais grande chambre. Fauteuil de massage dans la chambre. Bonne litterie. Personnel très aimable. Spa super. Service de navette pour aéroport très pratique.

Cons:

Petite salle de bain. Chambre vieillotte, mériterait un rafraîchissement.

2026-04-18 • via Nuitee
S
Sharon • family_with_children • au
10
Very convenient, close to outlets and airport. Highly recommend.
Pros:

Beautiful quaint little hotel. Loved the Onsen and the Koi Fish.
Restaurant looked great.
Short walk or taxi to Outlet shopping.
Loved the free shuttle to the outlets, stored luggage for the day, shop and fly out at night.
Outlet shopping has a lot of shops at a beautiful seaside location.

Cons:

Nothing, it was all good.

2026-04-12 • via Nuitee
N
nada • solo_traveller • ca
8
Pros:

The onsen

2026-04-12 • via Nuitee