Castle Hotel

Hotels
7.3 (431 reviews)
Castle St , Merthyr Tydfil , gb

Children allowed

Facilities

Parking
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Packed lunches
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean towels
Cons:
Dirty rooms
Poor water temperature
No food after 6PM

Categories

Cleanliness
5.05
Multiple mentions of dirty rooms, including dead flies.
Service
8.55
Friendly staff and good service observed in several reviews.
Location
8.55
Convenient central location mentioned positively.
Room Quality
6.55
Positive points on cleanliness but negative feedback on room comfort.
Amenities
7.05
Some amenities were appreciated, but others are dated.
Value for Money
7.05
Good value for base stay, minor criticisms in some aspects.
Food and Beverage
8.05
Generally good breakfast options noted.
Overall Experience
7.55
Mixed reviews overall but generally positive experience with notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:17

Property Description

Convenient Location
Castle Hotel is ideally situated in the heart of Merthyr Tydfil, just a short drive from Cardiff, offering easy access to both the city center and beautiful outdoor surroundings.

Comfortable Accommodation
Each room at Hotel Castle provides a cozy retreat with essential amenities including a TV, tea/coffee facilities, and en-suite bathrooms for a relaxing stay.

Dining and Leisure
Guests can start their day with a delicious breakfast at the hotel's restaurant, and later savor British specialties and drinks. Outdoor enthusiasts can explore the nearby Brecon Beacons National Park for hiking and walking adventures.

To enjoy a comfortable stay in a prime location with excellent dining options and outdoor activities, book your stay at Castle Hotel now!

Important information:

Extra charges will apply for late check-out after 11:00.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs GBP 3 per day.

Location

Guest Reviews

7.3
Based on 431 reviews
Cleanliness: 5.05
Service: 8.55
Location: 8.55
Room Quality: 6.55
Amenities: 7.05
Value for Money: 7.05
Food and Beverage: 8.05
Overall Experience: 7.55
J
John solo_traveller gb
8
Pros:

Restaurant staff were so friendly

2026-05-16 via Nuitee
M
Martin Paosila-jones solo_traveller gb
9
Pros:

Location

Cons:

Room was very hot, large pipe running around the room were very hot which heats the room up.

2026-05-14 via Nuitee
N
Nicolas solo_traveller gb
9
2026-05-13 via Nuitee
C
caroline solo_traveller gb
8
2026-05-11 via Nuitee
G
Gareth solo_traveller gb
8
Great town centre hotel
Pros:

Town centre location close to where I wanted to be and great parking near by

Cons:

Plug in bath didn’t fit the hole

2026-05-10 via Nuitee
M
mark solo_traveller gb
8
2026-05-04 via Nuitee
S
stuart solo_traveller gb
6
Pros:

Bed was clean but so soft I sank, which caused a not so restful night. I only 10 stone.

Cons:

Too hot in the hotel, so caused me to dehydrated in the night.

2026-05-04 via Nuitee
L
Leeann couple gb
10
2026-05-02 via Nuitee
A
Andrew solo_traveller gb
7
Convenient
Pros:

Convenient location for one night, bed was comfy.

Cons:

Needs visually updating but very low priority, just feels a bit dated.

2026-05-02 via Nuitee
A
Atholl solo_traveller gb
7
Severed to purpose of reasonably priced accommodation for football and Winchester
Pros:

Location and new carpets

Cons:

Coloured tiles in bathroom and baked beans

2026-04-29 via Nuitee
H
H. V. solo_traveller gb
8
Good hotel to explore Merthyr Tydfil and surroundings
Pros:

Nice hotel with friendly staff. Good location and good breakfast. The rooms are partially refurbished, some parts are still a bit old, like the windows.

Cons:

Nothing in particular.

2026-04-28 via Nuitee
A
Adam solo_traveller gb
10
2026-04-27 via Nuitee
J
Jay extended_group gb
4
Awful
Pros:

Very outdated

Cons:

I liked nothing about the place

2026-04-26 via Nuitee
M
Michael solo_traveller gb
5
2026-04-24 via Nuitee
C
Carl couple gb
6
Pros:

Location is pretty good, staff were nice enough, room was clean but had a slight damp smell.. Over all slept really well, boiling hot shower.

Cons:

It's kinda like Merthyr Tydfil, lack of investment.
It's an old building that does need improving.
TV wouldn't tune.

2026-04-15 via Nuitee
N
neil couple gb
8
Perfect for our 2 night stay great town centre location
Pros:

Didn’t have the breakfast

Cons:

Nothing not to like

2026-04-12 via Nuitee
C
Charmaine mcginty couple gb
10
Pros:

Its right in the town centre, so easy to find everything. staff was extremely nice and helpful, and the night porter was extremely kind and funny ( can't remember is name but a bold chap sorry )! Will defo be back x

2026-04-09 via Nuitee
C
Charlotte couple gb
10
Pros:

perfect location

2026-04-09 via Nuitee
P
Patrick solo_traveller gb
9
Perfect spot, really clean, great value for money, great location, really nice people.
Pros:

The room was very comfortable, all I needed was there. the shower was hot almost straight away, you dont often get that. The location was spot on for the activities I had planned, nothing was more that 30 mins away. I dont really eat breakfast so cant comment but Id say if i had to guess it would be just fine. One of the guest on check out said he always came over for the Sunday lunch, then you must know this is a good place.

Cons:

for the price paid, this place exceeded my expectations, I needed somewhere to get my head down and the Castle hotel provided just that, its proximity to everything was brilliant, cant fault them and plan to go back next month

2026-04-07 via Nuitee
H
Helga couple hu
10
Great experience
Pros:

Everything went smoothly, the staff were lovely and welcoming, our room was clean and had comfy beds. It's a great location to rest after visiting the Brecon Beacons for a good value!
There is no parking provided by the hotel, but just across the road, there is a car park that was free overnight (or £1 for the whole day). Shops and restaurants are very close as everything is in the town centre, and it can get loud overnight as people come out from pubs and parties (maybe have some earplugs if you are not a heavy sleeper).

2026-04-05 via Nuitee