Castle Hotel

Hotels
7.3 (405 reviews)
Castle St , Merthyr Tydfil , gb

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Children allowed

Facilities

Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Packed lunches
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean towels
Cons:
Dirty rooms
Poor water temperature
No food after 6PM

Categories

Cleanliness
5.05
Multiple mentions of dirty rooms, including dead flies.
Service
8.55
Friendly staff and good service observed in several reviews.
Location
8.55
Convenient central location mentioned positively.
Room Quality
6.55
Positive points on cleanliness but negative feedback on room comfort.
Amenities
7.05
Some amenities were appreciated, but others are dated.
Value for Money
7.05
Good value for base stay, minor criticisms in some aspects.
Food and Beverage
8.05
Generally good breakfast options noted.
Overall Experience
7.55
Mixed reviews overall but generally positive experience with notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:17

Property Description

Convenient Location
Castle Hotel is ideally situated in the heart of Merthyr Tydfil, just a short drive from Cardiff, offering easy access to both the city center and beautiful outdoor surroundings.

Comfortable Accommodation
Each room at Hotel Castle provides a cozy retreat with essential amenities including a TV, tea/coffee facilities, and en-suite bathrooms for a relaxing stay.

Dining and Leisure
Guests can start their day with a delicious breakfast at the hotel's restaurant, and later savor British specialties and drinks. Outdoor enthusiasts can explore the nearby Brecon Beacons National Park for hiking and walking adventures.

To enjoy a comfortable stay in a prime location with excellent dining options and outdoor activities, book your stay at Castle Hotel now!

Important information:

Extra charges will apply for late check-out after 11:00.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs GBP 3 per day.

Location

Guest Reviews

7.3
Based on 405 reviews
Cleanliness: 5.05
Service: 8.55
Location: 8.55
Room Quality: 6.55
Amenities: 7.05
Value for Money: 7.05
Food and Beverage: 8.05
Overall Experience: 7.55
D
David • solo_traveller • gb
10
Perfect spot in Brecon
Pros:

Short walk to the centre of Brecon, private parking, and a lovely room with a big bed and tea and coffee facilities.

Cons:

Nothing, it’s a great venue

2026-03-09 • via Nuitee
S
Sarah • couple • gb
10
2026-03-01 • via Nuitee
G
Gary • solo_traveller • gb
10
2026-02-22 • via Nuitee
P
Pete • solo_traveller • gb
3
Very overpriced for what it is
Pros:

It was very clean, in the perfect location for my trip and clearly signs of improvements e.g. new carpets

Cons:

Everything is hugely dated. The bed wasn’t very comfy and was just a standalone bed . A buzzing noise was right above my head in the wall all night, making me wake up several times (I think it was the extractor in the adjacent room). The room key was like something out of a comedy sketch and I can remember the last place I stayed without a key card. The bathroom products looked like they were bargain basement and from the 99p shop. I’ve stayed in lots of hotels with booking.com, from budget to a real treat and everything in between. This would be joint worst with any other budget hotel I’ve stayed in - except the price wasn’t really a budget price and I’ve stayed in much better mid-range hotels for the price I paid, including in more established locations.

2026-01-25 • via Nuitee
R
Richard • solo_traveller • gb
4
Not good
Pros:

Friendly staff

Cons:

No parking, tv in my room did not work, very noisy, drafty and out dated

2026-01-19 • via Nuitee
L
Laura • solo_traveller • gb
8
Pros:

It was lovely and warm, the room had everything I needed and the staff were friendly

2026-01-19 • via Nuitee
S
Stuart • solo_traveller • gb
2
Wouldnt even pay £30 a night to return
Cons:

Stopped serving food at 6pm when most workers are looking for food, bed was shaped like a bath tub and felt like a bag of tennis balls, water became "too hot" after holding my hand under the shower for 7 mins.

Cellings were suspended, no sound insulation against neighbours with zero sense of consideration towards others by being quiet. Room was cold, towels were dirty and the bathroom door wouldnt even shut!

2026-01-19 • via Nuitee
K
Kia • couple • gb
10
2026-01-19 • via Nuitee
A
Aliona • couple • gb
1
Horrible avoid
Pros:

Honestly nothing very disappointed, I usually don't do bad reviews but never had something like this experience with hotel , to be very dirty from kettle, and towels so disgusting and I spoke with receptionist he didn't bother to much to change or do something

Cons:

Honestly nothing very disappointed, I usually don't do bad reviews but never had something like this experience with hotel , to be very dirty from kettle, and towels so disgusting and I spoke with receptionist he didn't bother to much to change or do something

2026-01-19 • via Nuitee
S
Saad • solo_traveller • gb
2
Pros:

The gentlemen on night watch were really friendly and the room was very clean.

Cons:

The hot water in the shower dribbled at best and was scorching hot but when you tried to cool it down it became ice cold. Mentioned it to the woman at the desk and she said i am just going to have to just deal with it.

2026-01-19 • via Nuitee
S
Silja • solo_traveller • ee
5
If you just need a place to sleep for one night it’ll be alright
Pros:

Good location as I was exploring the area by bike and needed a place to stay for the night.

Cons:

Very noisy surroundings and walls are thin so you could hear neighbours. Not cleaned well.
The next morning there was nobody at the front desk for checkouts. No sign on where to leave the room keys either. Never experienced that before

2026-01-19 • via Nuitee
J
Jolita • couple • gb
10
2026-01-19 • via Nuitee
C
Clegg • extended_group • gb
10
2026-01-19 • via Nuitee
M
Mike • solo_traveller • gb
6
Cons:

Location of the light switch next to the headboard in room 103. The light came on when I moved in bed!

2026-01-19 • via Nuitee
S
Sue • solo_traveller • gb
8
It was a lovely convenient place to stay, and well worth the money.
Pros:

The room was large, very clean, large comfy bed and lovely bathroom with piping hot water. Staff friendly and helpful. Also it was useful to be able to stop briefly in lay-by at front of hotel to ask where to park.

Cons:

Unfortunately I was on the side of the hotel where there was a pub/club nearby with noisy party goers, and in the morning a fair bit of noise-doors banging etc.

2026-01-19 • via Nuitee
J
John • solo_traveller • gb
10
Clean and tidy hotel for business customers.
Pros:

Within walking distance of the train station.
I never arrived until after 10pm and the night porter was very polite and pleasant.

Cons:

TV in bedroom didn’t work.

2026-01-19 • via Nuitee
D
Derek • solo_traveller • gb
9
A warm hospitality cost effective Hotel.
Pros:

The welcome was, as we have come to expect when we play in Wales, friendly, helpful and hospitable. The room 304 was quiet with a nice view of the hills, it was more than adequate apart from the TV which I just could not get to work, but that is down to my lack of tuning expertise. If Merthyr Tydfil run an event next years as is expected, I will certainly use the Hotel again. Diolch yn fawr iawn

Cons:

Nothing to add I was satisfied. For the price it gave all I expected and provided all I needed with great hospitality. The breakfast was sufficient and well cooked and presented by friendly staff.

2026-01-19 • via Nuitee
C
Carol • family_with_children • gb
10
Would book again
Pros:

Very good all prepared fresh

2026-01-19 • via Nuitee
E
Edward • extended_group • ie
10
Great value for money. Clean and comfortable. All the staff were extremely friendly and knowledgeabl
Pros:

Great location for travelling in and out of Cardiff very friendly and helpful staff. Great value for money and always someone at reception day or night to help you in anyway.

Cons:

If I had one fault it would be that the breakfast finished at 9am I think 10am would be a better finish time.

2026-01-15 • via Nuitee
M
Michael • couple • de
6
Preis Leistung passt.
Pros:

Zentrale Lage

Cons:

Die Zimmer sind etwas in die Jahre gekommen

2026-01-07 • via Nuitee