Flexistay Norbury Aparthotel

Hotels
7.1 (551 reviews)
49 Norbury Crescent , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Non-smoking throughout
Private check-in/check-out
Shared kitchen
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Close to station
Friendly staff
Clean rooms
Cons:
Uncomfortable beds
Dirty common areas
Maintenance needed

Categories

Cleanliness
6.56
Multiple reviews indicated issues with dirtiness and maintenance.
Service
8.53
Staff were described as friendly and helpful.
Location
7.57
Reasonably close to transport and shops, but some concerns about area safety.
Room Quality
6.02
The quality of the rooms was criticized, with reports of uncomfortable beds and noise.
Amenities
7.05
Common fridge and kitchen available, but some amenities were lacking.
Value for Money
7.01
Some felt the cost did not match the quality of the experience.
Food and Beverage
7.06
Fresh provisions available in the communal fridge.
Overall Experience
7.03
Mixed feelings due to various issues, but some positives in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:25

Property Description

Convenient Location
Situated just a 20-minute train ride from central London, Flexistay Norbury Aparthotel offers a stylish retreat with complimentary WiFi.

Self-Service Amenities
Enjoy a free self-service breakfast and access to laundry facilities during your stay. Each modern room is equipped with a digital TV, ironing facilities, and tea/coffee making amenities, ensuring a comfortable experience.

Fully-Equipped Kitchen
Guests have the convenience of a shared dining area and a 24-hour fully-equipped kitchen. Indulge in Flexistay's all-day self-service breakfast or whip up your own meals with provided essentials.

Experience the best of London with easy access to Norbury Rail Station just a 3-minute walk away. Book your stay now for a memorable and hassle-free visit.

Important information:

The last check-in time is up until 22:00. If you prefer a late check-in, please inform the property in advance using the contact details found in the booking confirmation.

Photo ID must be provided at the time of arrival. When booking under an advanced purchase policy, the card used to reserve the room needs to be presented upon check-in. If the card holder is not a guest, an authorization form signed by the cardholder along with a copy of the card must be provided. Please request the third-party authorization form from the property, using the contact details found in the booking confirmation.

For group reservations of 3 or more rooms, the full amount of the stay is due in advance and is non refundable.

Flexistay provides all day self-service breakfast in all Aparthotels. The domestic kitchen is open all day for guests, allowing you to cook your own meals at any time of the day. The kitchen is fully stocked with milk, juice, eggs, bread, and bacon.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BRS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 551 reviews
Cleanliness: 6.56
Service: 8.53
Location: 7.57
Room Quality: 6.02
Amenities: 7.05
Value for Money: 7.01
Food and Beverage: 7.06
Overall Experience: 7.03
J
Jennifer • couple • gb
8
Cons:

It was clean and interesting

2026-02-14 • via Nuitee
K
Kaylee • solo_traveller • za
10
Amazing
Pros:

I really enjoyed my stay here

Cons:

Nothing

2026-02-11 • via Nuitee
D
Debbie • solo_traveller • gb
10
2026-02-09 • via Nuitee
M
Mahmood • couple • gb
6
2026-02-09 • via Nuitee
S
Sebastiano • extended_group • it
8
Buon potenziale
Pros:

Posizione, camera spaziosa.

Cons:

Nessun cambio lenzuola e asciugamani per 5 nott.i

2026-02-09 • via Nuitee
P
Princess • couple • ie
4
2026-01-25 • via Nuitee
D
David • couple • cz
8
2026-01-20 • via Nuitee
D
Debbie • solo_traveller • gb
10
Pros:

It was my third stay here, say no more!
Great

2026-01-20 • via Nuitee
A
Ayis • solo_traveller • gb
1
Rubbish. This place is filthy. How Booking.com has it on it's website is beyond me
Pros:

When I see Bed and Breakfast, I expect someone to cook and serve me breakfast. Instead there was a dirty fridge with bread, eggs and bacon to cook myself !!!!!!

Cons:

The place should be shut down. It is filthy, old and smells. How it has 3 stars is a joke it should be minus 3 stars

2026-01-19 • via Nuitee
M
Mumtaz • extended_group • fr
4
2026-01-19 • via Nuitee
T
Tolulope Rebecca • family_with_children • ng
7
Good location to explore London city
Pros:

Staff response to inquiries was wao

Cons:

The size of the room

2026-01-19 • via Nuitee
C
Charlotte • extended_group • fr
8
Super séjour, je recommande pour des jeunes qui voyagent entre amis.
Pros:

Rapport qualité prix au top pour un séjour à Londres en pleine période touristique ! Un frigo petit dej à volonté avec bacon, œufs, pain, lait, jus de fruit... très très chouette. Le personnel était très gentil.

Cons:

La propreté du lieu n'était pas irréprochable mais pour le prix c'était plutôt bien quand même.

2026-01-19 • via Nuitee
M
mili • extended_group • gb
10
2026-01-19 • via Nuitee
F
Fernandes • family_with_children • gb
10
Pros:

Room was good and comfortable and morning breakfast was good could have been better if there was more stuff to eat

Cons:

Toilet and shower was a bit dirty

2026-01-19 • via Nuitee
M
Melvin • couple • gb
8
2026-01-19 • via Nuitee
S
Susan • family_with_children • gb
2
Disappointed sadly
Pros:

Location good
Beds comfortable
Good selection for breakfast

Cons:

Filthy windows
Curtains inadequate
Unsuite tiny, sink in room with no mirror over
Shower stained and in need of repairs
Water either very hot or cold
Toilet flush inadequate
Very noisy from other guests resulting in lack of sleep
TV kept losing signal and sound

2026-01-19 • via Nuitee
R
Rafael • couple • es
10
2026-01-19 • via Nuitee
S
sharon • couple • gb
1
Pros:

Reasonably close to where we needed to be in London

Cons:

Awful. Poor Standard . Stayed in better places for less money. The bed mattress actually scratched me as it was only a single sheet over the mattress!
Mould in shower. No cups in room for tea / coffee.
No hot water for sink basin and light didn't work over mirror.
The reviews were misleading

2026-01-04 • via Nuitee
E
Elvira_87 • couple • it
9
2026-01-03 • via Nuitee
R
Ramona • couple • nl
4
Ouderwets, vies en oncomfortabel
Pros:

De handdoeken waren van een goede kwaliteit en de gemeenschappelijke koelkast was goed gevuld.

Cons:

De locatie was een soort van achterstandswijk. Het bed was zeer slecht. Je voelde en hoorde steeds de veren springen. Compleet oncomfortabel en weinig kunnen slapen en wakker worden met stijve spieren. De koelkast op de kamer maakte herrie. De lamp boven de wastafel was aan vervanging toe en hing half los. De stoelen op de kamer waren houten klapstoelen. Niet comfortabel en er was ook geen ruimte voor. De wc-bril zat los. De douchedeur kon niet helemaal open, want dan raakte hij de wc. De douchecabine was zeer klein. De douchebak zat vol met vieze vlekken. Op de soort van badkamer was het enorm koud. De wc laten doorspoelen was een uitdaging. Het maakte veel lawaai en aan het einde bleef het uren druppelen. Er was geen houder voor het wc-papier. De tafel in de kamer kon je uitklappen, maar dan had je geen loopruimte meer over. Je kon de koffers nauwelijks kwijt. De kledingkast had slechts 4 kledinghangers. Geen goed licht bij de verschillende spiegels. De televisie was zo klein dat je bijna een vergrootglas nodig had. De algehele inrichting was behoorlijk ouderwets.
De algemene keuken was vies en vet. Alles plakte. Geen doekjes om iets schoon te kunnen maken en geen theedoek om je afwas droog te maken. De stoelen bij de eettafels waren in zo'n slechte staat dat je moest opletten op welke stoel je ging zitten zonder eraf te vallen. De hele eetruimte was smoezelig. Door het hele gebouw hingen a-4 posters over vooral wat er allemaal niet mocht en de bijbehorende boetes. Ze hingen echt overal. In de eetruimte, in de gangen en op de kamers. Wel komisch dat er ook op verschillende plekken door het hele gebouw heen zulke postertjes hingen met daarop de uitleg dat als je weer wilde boeken dat dat dan nog sneller kon via de website. No way dat wij dat gaan doen!

2026-01-01 • via Nuitee