Grand Hotel Mumbai - Ballard Estate, Fort

Hotels
7.3 (837 reviews)
17, Shri S.R. Marg, Ballard Estate , Mumbai , in

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent, central location (Old Bombay/Fort area)
Friendly and helpful day staff (Shyam frequently praised)
Historic, characterful building/architecture
Comfortable rooms for many guests
Pleasant, basic buffet breakfast
Quiet and peaceful location away from busy crowds (for some rooms)
Staff willing to assist with issues
Good walking access to local sights
Cons:
Unreliable or weak WiFi
Hot water only via reception call; no in-room boiler control
Bathrooms/sanitary fittings need upgrading; occasional cleanliness issues
Management/operational issues (slow restaurant service, bed assignment errors)
Night manager unhelpful in at least one safety/noise incident
Some rooms have soft mattresses causing backache
Perceived poor value for money; considered expensive for service level
Noisy neighbouring guests disturbed sleep in at least one stay

Categories

Cleanliness
7.4
Generally described as comfortable and fairly clean by several guests, but some reports of bathrooms needing better cleaning and a mattress that felt too soft.
Service
8.1
Day staff repeatedly praised as friendly, helpful and accommodating (Shyam highlighted); however night duty management had at least one notable failure which reduced confidence at night.
Location
9.2
Consistently lauded as an extraordinary, central location in Old Bombay/Fort area with Victorian surroundings — many guests cited walking access to key sites and an excellent neighbourhood.
Room Quality
7.2
Rooms described as characterful and comfortable by some, but issues noted: mistaken twin-bed assignments, unusable balcony due to AC placement, occasional lack of hot water and a soft mattress causing minor backache.
Amenities
5.5
Amenities received negative mentions — unreliable or almost non-existent WiFi, no in-room boiler control requiring calls for hot water, and limited usable balcony/AC setup.
Value for Money
5.8
Several guests felt the hotel was expensive relative to the service and facilities (explicit comment that it was 'extremely expensive for the service provided').
Food and Beverage
6.8
Breakfast described as basic but plentiful and tasty by multiple guests; however the restaurant service was slow in at least one account (took an hour).
Overall Experience
8.4
Overall stays were described as pleasant and comfortable by many, appreciating location and staff; isolated service and amenity failures (noisy neighbours/night manager, hot water, WiFi) reduced satisfaction for some but did not dominate most reports.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:13

Property Description

Convenient Location
Located just a 15-minute walk from the bustling Colaba shopping area and less than 1 km from CST Railway Station, Grand Hotel offers easy access to the heart of the city.

Modern Amenities
Enjoy a comfortable stay in our air-conditioned guest rooms equipped with a work desk, tea/coffee making facilities, and a flat-screen TV. Stay connected with free Wi-Fi access and unwind in the en suite bathroom with a refreshing shower.

Dining Experience
Indulge in a culinary journey at Cinnamon Restaurant & Bar, offering a diverse menu of authentic Mughlai, Chinese, and Continental dishes to satisfy your cravings.

Experience convenience, comfort, and culinary delights at Grand Hotel. Book your stay now for a memorable experience.

Important information:

As per the local authorities it is compulsory that all guests are required to produce valid proof of identification upon check in. Valid identification documents include Passport, Voters ID, Current Driving License, Aadhar Card; PAN Card document and must include a current photograph.

All Foreign Nationals should carry a valid passport and visa. The hotel may deny any reservation under circumstances which do not follow the hotel terms and conditions, this is at full discretion of the hotel management as it reserves the right of admission. In such cases applicable cancelation charges will be levied as per policy.

The management reserves the right of admission to disallow any visitor to the guestroom, if found unsatisfactory or inappropriate as per the visitors policy.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOM

Location

Guest Reviews

7.3
Based on 837 reviews
Cleanliness: 7.4
Service: 8.1
Location: 9.2
Room Quality: 7.2
Amenities: 5.5
Value for Money: 5.8
Food and Beverage: 6.8
Overall Experience: 8.4
S
S • extended_group • in
8
Wonderful stay and great location
Pros:

Location and old heritage feel

Cons:

Breakfast

2026-08-27 • via Nuitee
G
Gloria • solo_traveller • it
9
2026-08-25 • via Nuitee
R
Ranjeewa • couple • gb
4
2026-08-20 • via Nuitee
D
Divya • family_with_children • in
9
Pros:

The location of this property is excellent. The hotel is 100+ years old so keep that in mind regarding the facilities and feel. Considering that this is still a family owned property - the upkeep has been excellent. Loved the room as well. Spacious for Mumbai standards.

Cons:

There should be a clarity that harbour rooms do not have lift access. We did manage to change to another room and that room more than met our requirements/expectations.

The breakfast spread could also be a bit larger/diverse.

2026-08-19 • via Nuitee
A
Abizar • solo_traveller • in
6
2026-08-17 • via Nuitee
T
Tanveer • couple • ca
7
2026-08-16 • via Nuitee
M
mark • couple • gb
8
Colonial charm, Indian culture best of both worlds
Pros:

Old world colonial charm,
Great location just off the main area , but very quiet in the evenings and early morning
Perfect spot to see colabra and south central Mumbai

Cons:

Our room was near the lift shaft and it was a bit noisy

2026-08-13 • via Nuitee
V
Vk-theme • solo_traveller • in
8
Comfortable,stay in heart of Mumbai
Pros:

Location

Cons:

The Lift

2026-08-11 • via Nuitee
H
Harshitha • family_with_children • in
2
Pros:

It’s just in a good location

Cons:

The staff was rude and not understanding

2026-08-11 • via Nuitee
F
Filji • couple • in
3
2026-08-10 • via Nuitee
A
Alejandro • solo_traveller • br
9
Pros:

I liked the hotel and I'll recommend it.
However, I forgot a little t-shirt (white) in the room. As I cannot come back to Mumbai, I'd like to know if the hotel can send to my residence the t-shirt, if possible.
I will be in New Delhi till July 22 and after that I'm going to home.
Thanks.

ps. After some days, finally I can say that I received the t-shirt because the hotel sent me via courier. Excelent service. Thanks a lot!

2026-08-10 • via Nuitee
M
Mandeep • solo_traveller • in
6
Pros:

Location is good

Cons:

Expensive

2026-08-09 • via Nuitee
M
mpkv • solo_traveller • in
6
2026-08-08 • via Nuitee
M
Michael-Rajiv SHAH • solo_traveller • at
8
Pros:

Extraordinary Location in the commercial Heart of Old British Bombay and Modern Mumbai too. Everything can be reached by walk. Looking very much forward for my next visit in the next days.

2026-08-07 • via Nuitee
K
Kaleem • couple • in
10
Love u all service’s
Pros:

Good property very hygiene

Cons:

Vintage

2026-08-06 • via Nuitee
N
Neil • solo_traveller • gb
8
Loved the location and friendly day staff
Pros:

Excellent location near Fort. I stayed twice; in a top floor room with terrace and then in an Executive room. I preferred the first as it had hot water at all times and was quiet. Basic but plentiful breakfast. Mr Shyam is a gentleman who embodies the values of good hospitality and he goes out of his way to ensure a comfortable stay. The hotel has character, charm and many original features. It’s a lovely area for a walk. Until the last evening, the hotel felt like a place to relax after the hustle of Mumbai.

Cons:

The night duty manager, Roshan, was unhelpful when the group of young males in the room next door kept shouting and screaming till after 1am. To me, it sounded like a fight. I eventually managed to get my room changed but had very little sleep. Horrible last night in India. Although the day staff are lovely, it felt unsafe at night because of Roshan’s attitude. Sadly, I don’t think I’d stay again.

2026-08-06 • via Nuitee
K
Kapil • solo_traveller • in
6
Pros:

The location.

Cons:

The washrooms need to be upgraded in terms of sanitary fittings.

2026-08-03 • via Nuitee
A
Anju • family_with_children • ae
8
Overall, I had a comfortable and pleasant stay, and I would consider staying here again.
Pros:

We had a pleasant stay at this hotel. The location is away from the busy city crowds, making it a peaceful and quiet place to relax. The buffet breakfast was good—while it didn't offer a huge variety, the food was tasty and filling. The staff were friendly, courteous, and always willing to help, which made the stay even more enjoyable. Overall, it's a great choice for anyone looking for a calm and comfortable stay

Cons:

The bathroom could have been a little more cleaner, and the mattress was a bit too soft, which caused a slight backache. Although the room had a balcony, it wasn't very usable because the window AC unit was installed there, limiting the space and comfort. Other than these minor points, the overall experience was pleasant.

2026-07-24 • via Nuitee
G
Giacomo • solo_traveller • it
4
Beautiful building, but very inadequate.
Pros:

Staff very kind, and careful. The building is a piece of history.

Cons:

We had countless problems. Wifi is almost non existant, you need to call reception to get hot water (there is no way to turn on the boiler from the rooms) every time you want to take a shower, we got assigned twin rooms even if we requested double beds, and the restaurant took an hour to serve us.

The staff handled the issues kidndly, but did not solve them.

Extremely expensive for the service provided.

2026-07-24 • via Nuitee
W
William • solo_traveller • au
10
Pros:

Very friendly and helpful staff. Good location.

2026-07-22 • via Nuitee