Grand Hotel

Hotels
•
Independent
7.8 (77 reviews)
17 Shri S.R. Road, Ballard Estate, Fort, Mumbai, Maharashtra, 400001 , Mumbai , IN
+91 22 6658 0500

listing image 1
Show all photos

Facilities

Fitness facilities
Health or beauty spa nearby
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Fitness facilities
Conference space
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Good location
Comfortable bed
Helpful staff
Cons:
Room only had a small frosted window
Hotel has seen better days

Categories

Cleanliness
6.76
The hotel has seen better days.
Service
8.23
The staff are helpful and welcoming.
Location
8.27
The hotel is in a good location.
Room Quality
7.22
The room offered a small, frosted window.
Amenities
8.25
Standard quality for this hotel tier.
Value for Money
7.71
Standard quality for this hotel tier.
Food and Beverage
8.26
Standard quality for this hotel tier.
Overall Experience
7.73
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:56

Property Description

Luxurious Accommodations

Make yourself at home in one of the 69 air-conditioned rooms featuring refrigerators and Smart televisions. Your memory foam bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Gourmet Dining Options

Enjoy local and international cuisine at Cinnamon, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.

Premium Amenities

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.

Ready to experience luxury and convenience at its best? Book your stay at the Grand Hotel in Mumbai now!

Important information:

  • Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Gap period enforced between guest stays - 48 hours

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

7.8
Based on 77 reviews
Cleanliness: 6.76
Service: 8.23
Location: 8.27
Room Quality: 7.22
Amenities: 8.25
Value for Money: 7.71
Food and Beverage: 8.26
Overall Experience: 7.73
M
mpkv • solo_traveller • in
6
2026-08-08 • via Nuitee
M
Michael-Rajiv SHAH • solo_traveller • at
8
Pros:

Extraordinary Location in the commercial Heart of Old British Bombay and Modern Mumbai too. Everything can be reached by walk. Looking very much forward for my next visit in the next days.

2026-08-07 • via Nuitee
K
Kaleem • couple • in
10
Love u all service’s
Pros:

Good property very hygiene

Cons:

Vintage

2026-08-06 • via Nuitee
N
Neil • solo_traveller • gb
8
Loved the location and friendly day staff
Pros:

Excellent location near Fort. I stayed twice; in a top floor room with terrace and then in an Executive room. I preferred the first as it had hot water at all times and was quiet. Basic but plentiful breakfast. Mr Shyam is a gentleman who embodies the values of good hospitality and he goes out of his way to ensure a comfortable stay. The hotel has character, charm and many original features. It’s a lovely area for a walk. Until the last evening, the hotel felt like a place to relax after the hustle of Mumbai.

Cons:

The night duty manager, Roshan, was unhelpful when the group of young males in the room next door kept shouting and screaming till after 1am. To me, it sounded like a fight. I eventually managed to get my room changed but had very little sleep. Horrible last night in India. Although the day staff are lovely, it felt unsafe at night because of Roshan’s attitude. Sadly, I don’t think I’d stay again.

2026-08-06 • via Nuitee
K
Kapil • solo_traveller • in
6
Pros:

The location.

Cons:

The washrooms need to be upgraded in terms of sanitary fittings.

2026-08-03 • via Nuitee
G
Giacomo • solo_traveller • it
4
Beautiful building, but very inadequate.
Pros:

Staff very kind, and careful. The building is a piece of history.

Cons:

We had countless problems. Wifi is almost non existant, you need to call reception to get hot water (there is no way to turn on the boiler from the rooms) every time you want to take a shower, we got assigned twin rooms even if we requested double beds, and the restaurant took an hour to serve us.

The staff handled the issues kidndly, but did not solve them.

Extremely expensive for the service provided.

2026-07-24 • via Nuitee
A
Anju • family_with_children • ae
8
Overall, I had a comfortable and pleasant stay, and I would consider staying here again.
Pros:

We had a pleasant stay at this hotel. The location is away from the busy city crowds, making it a peaceful and quiet place to relax. The buffet breakfast was good—while it didn't offer a huge variety, the food was tasty and filling. The staff were friendly, courteous, and always willing to help, which made the stay even more enjoyable. Overall, it's a great choice for anyone looking for a calm and comfortable stay

Cons:

The bathroom could have been a little more cleaner, and the mattress was a bit too soft, which caused a slight backache. Although the room had a balcony, it wasn't very usable because the window AC unit was installed there, limiting the space and comfort. Other than these minor points, the overall experience was pleasant.

2026-07-24 • via Nuitee
W
William • solo_traveller • au
10
Pros:

Very friendly and helpful staff. Good location.

2026-07-22 • via Nuitee
A
Alejandro • solo_traveller • br
9
Pros:

I liked the hotel and I'll recommend it.
However, I forgot a little t-shirt (white) in the room. As I cannot come back to Mumbai, I'd like to know if the hotel can send to my residence the t-shirt, if possible.
I will be in New Delhi till July 22 and after that I'm going to home.
Thanks.

2026-07-19 • via Nuitee
R
Rohit • solo_traveller • gb
3
2026-07-17 • via Nuitee
P
padaya • couple • in
1
2026-07-15 • via Nuitee
B
Bianca • solo_traveller • au
10
Our room was very comfortable and clean. Shyam and his staff were so friendly and helpful. Shyam was amazing he couldn
Pros:

The location of the hotel and the very kind and helpful Staff.

Cons:

There was nothing not to like.

2026-07-09 • via Nuitee
R
Rahul • solo_traveller • in
10
Pros:

The location is awesome! Victorian architecture all around.

2026-07-07 • via Nuitee
S
Suchita Belwariar • solo_traveller • in
7
2026-06-29 • via Nuitee
A
Anantharaman • solo_traveller • in
7
2026-06-28 • via Nuitee
A
Abhijit • couple • in
7
2026-06-26 • via Nuitee
M
mpkv • extended_group • in
7
2026-06-21 • via Nuitee
N
Navatta • couple • ae
7
2026-06-20 • via Nuitee
N
NJ • extended_group • in
1
Very nice property but with bad management
Pros:

Location

Cons:

Cleaning and comfort

2026-06-15 • via Nuitee
K
Konika • solo_traveller • in
9
2026-06-08 • via Nuitee