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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Soundproof rooms
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Ironing service
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Non-smoking throughout
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Concierge service
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Heated pool
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Access to nearby indoor pool
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Garage
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Swimming nearby
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Electric bicycle charging station
Review Highlights
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Property Description
Sophisticated European Art-Deco Design
Experience the elegance of European Art-Deco design at Kempinski The One Suites Hotel Shanghai Downtown. Admire the sophisticated interiors and stylish decor that create a luxurious atmosphere for your stay.
Luxurious Studios and Suites
Indulge in spacious studios and suites overlooking the stunning Shanghai skyline. Relax in the comfort of a well-appointed living room, enjoy entertainment on a flat-screen TV, and make use of modern amenities like an iPod dock and a fully equipped kitchen.
Convenient Location and Services
Located near West Nanjing Road and Huaihai Road, our hotel offers easy access to popular attractions and transportation. Take advantage of services like car rentals, day trips, and airport transfers to enhance your stay. Plus, enjoy delicious dining options including daily breakfast at Hotel Lobby Lounge.
Book now for an unforgettable stay at Kempinski The One Suites Hotel Shanghai Downtown.
Car rentals and airport transfers are available. Requests have to be made at least 1 day in advance.
Please be noticed that guests can only use the guest room for accommodations purposes and will not use any room or other area of the hotel for commercial use or film shooting.
为了持续提升服务品质，确保宾客在健身中心泳池的体验始终如一，泳池将在每个月的1日和15日进行例行的设备维护工作。在这段时间内，泳池将暂时关闭。我们对由此给您带来的不便深表歉意，并感谢您的理解与支持。
To continuously enhance our service quality and ensure a consistent experience for our guests at the swimming pool, the swimming pool will undergo routine equipment maintenance on the 1st and 15th of each month. During this period, the swimming pool will be temporarily closed. We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding and support.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children up to and including 16 years old stay for free when using an existing bed.
Children 17 years old stay for CNY 366 per person per night when using an existing bed.
Adults stay for CNY 366 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible on site (reservation is not possible) and costs CNY 100 per day.
Location
Guest Reviews
Everything, great location and beautiful people
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Good quality
Breakfast selection not too big
The hotel has a very good location, close to People's Square, shopping streets, Shanghai Museum and Historical Museum. Everything can be reached on foot or by taxi in 5 minutes.
When they talk about something of very poor quality, they call it a Chinese knockoff. I've been to Kempinski hotels before, and this is my worst experience. This is definitely a Chinese knockoff of the Kempinski Hotel.
The hotel is very tired and, of course, does not cost that much money and does not meet the stated standard. Bathroom tiles, for example, are full of cracks, stains and some kind of cracks.
The main restaurant is under renovation, breakfast is served in the reserve restaurant on the second floor, which is a kind of fish market with aquariums for fish, some of which swim belly up. If they are used for food, it's scary.
We wanted to go to the swiming pool, which is in the description, but it turned out that it was being cleaned.
Room service also operates according to its own schedule, which is not announced in advance. One day we ordered dinner in the room, the next day the service stopped working for some reason.
The two main disadvantages of this hotel are audibility and staff. Some runners were moved into the room above us - they ran and stomped on the floor until 3 a.m. It was impossible to sleep. At the reception, they just threw up their hands, saying that they would definitely talk to the residents above in the morning. We barely slept for three days. On the third day, they stopped stomping only when I called the room above myself. The staff doesn't solve the problems at all, they don't care. It's the same with any concierge service.
We were on New Year's holidays — I wrote in advance, asked to recommend a restaurant nearby for celebrating the New Year. They said they would send me options, but they didn't do it. After the reminder, it was sent, but in the form of screenshots from an application that requires a Chinese phone number to register. In the form of screenshots — that is, I couldn't even copy the name to search on the Internet.
房间很大，性价比高，员工非常好，地理位置也十分优越
早餐很普通，可以改进
A handy location
The living room was a bit dark as no direct sunlight. The bathroom was old thus some mild mould / stains around tap/ sink area and shower connects. During our stay there were some renovation work upstairs, so had loud drilling noises during the day. We were not informed of the renovation work until our arrival, no compensation or discount offered for the inconvenience.
I wouldn’t stay again.
the center hotel 5 star price but kinda old and dusty furniture, torn scarf; yellowed towers;
located in a quiet street but close to everything
the restaurant and lounge were closed for renovation, so we didn't get to enjoy full our stay
房間窗很透風一點都不密實，還好空調可以，只是房間有點舊了 床算好睡！
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