Hotel Indigo Newcastle by IHG

Hotels
Hotel Indigo
9 (3675 reviews)
Fenkle Street , Newcastle upon Tyne , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Issues with cleaning
Limited food options

Categories

Cleanliness
8.14
Some reviews indicate issues with cleaning, including dirty cups and bathroom cleanliness.
Service
9.61
Staff were very helpful and friendly across multiple reviews.
Location
9.65
Great location mentioned consistently in the positive context.
Room Quality
9.1
Rooms described as clean and comfortable, though some issues noted.
Amenities
9.13
Amenities generally satisfactory, though food variety in the restaurant could be improved.
Value for Money
9.09
Rated as a good value for money despite some drawbacks.
Food and Beverage
7.64
Mixed reviews about food quality, particularly concerning breakfast.
Overall Experience
9.61
Overall stay experiences reported as enjoyable despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:37

Property Description

Unique 4-Star Accommodation
Hotel Indigo Newcastle offers quirky and striking rooms just a short walk from Central Station. Each room is uniquely styled around the local neighborhood, complete with a mini fridge stocked with complimentary water, large beds, and a modern bathroom featuring a rainfall shower and eco-friendly toiletries.

Grainger Restaurant and Lounge
Indulge in the fantastic Grainger Restaurant, serving delicious meals throughout the day. The vibrant lounge and bar area offers a variety of light food options and an extensive cocktail list, perfect for unwinding after a day of exploring the city.

Convenient Amenities and Nearby Attractions
Enjoy free Wi-Fi throughout the hotel, on-site parking (additional charge), and proximity to popular attractions like Newcastle United Football Club, Grey’s Monument, and the city’s shopping areas. Book your stay at Hotel Indigo Newcastle for a unique and memorable experience.

Important information:

Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for £30 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 15 per day.

Location

Guest Reviews

9
Based on 3675 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.65
Room Quality: 9.1
Amenities: 9.13
Value for Money: 9.09
Food and Beverage: 7.64
Overall Experience: 9.61
H
Harrison solo_traveller gb
8
Pros:

Nice clean hotel room with good breakfast

Cons:

The balcony as it was not private

2026-05-02 via Nuitee
A
Alexander solo_traveller gb
10
2026-05-02 via Nuitee
O
Olivia solo_traveller gb
5
Alright not amazing. Lovely staff!
Pros:

Staff were lovely and super helpful. Bed was super comfy.

Cons:

My room was really dirty, dirty toilet, hairs in the shower. I asked to move rooms and was moved with no problems. Unfortunately it was the same again in the second room so I called reception again. They then upgraded me to a bigger room and gave me a voucher for a free drink which was super lovely of them. They handled it really well.
Unfortunately the room was still quite bad, dirt on the floor and hairs on the bed etc and in the sink. The wardrobe was also falling apart.

2026-05-01 via Nuitee
N
Nuala couple ie
10
Great spot
Pros:

Modern clean rooms, comfy bed, nice peaceful environment

2026-04-30 via Nuitee
M
Maureen couple gb
9
Good well situated hotel
Pros:

Good location, comfortable room, good value for money.
We would certainly return

Cons:

I asked for an early check in 12.30 but when we arrived at 1.00 we were told our room was not ready as the hotel had been really busy for the past 2 nights. I am surprised that there wasn’t one room ready.

2026-04-28 via Nuitee
M
Martin family_with_children gb
9
2026-04-28 via Nuitee
S
Simona couple gb
9
Lovely place, great location
Pros:

Great location, good parking nearby and nice friendly staff.

Cons:

Shower could have been cleaner

2026-04-28 via Nuitee
K
Keeley couple gb
10
Fabulous!
Pros:

Everything!

Cons:

The properly was clean, spacious and comfortable. The staff couldn’t do enough to help you and to ensure you have a lovely stay. 10/10 and would definitely return here.

2026-04-27 via Nuitee
F
Fiona solo_traveller gb
8
Pros:

Lovely staff, great location, fabulous breakfast, comfortable room

Cons:

Felt a bit "corporate" - maybe more of a business hotel

2026-04-27 via Nuitee
A
Andrew couple gb
10
Pros:

Everything

Cons:

Nothing

2026-04-27 via Nuitee
M
Maria couple gb
10
Easy comfort clean
Pros:

Clean near everyone staff amazing

Cons:

Access room with a balcony was great

2026-04-27 via Nuitee
J
Jazmin couple gb
8
Great location and lovely hotel room, bed extremely comfy
Pros:

lovely decor, very clean, staff were friendly and the location is great.

Cons:

nothing

2026-04-26 via Nuitee
C
Charlotte extended_group gb
9
Fantastic location
Pros:

location
Room was beautiful
Staff great

Cons:

more tea, coffee and milk

2026-04-26 via Nuitee
E
Emma couple gb
8
Pleasant stay close to what we needed
Pros:

Close to nx where we where going our roomnwas right next to gym so handy for us plenty of space to get ready

Cons:

Was slightly dusty and rubbish under the bed

2026-04-26 via Nuitee
F
Frances solo_traveller fr
10
Pros:

The staff were super friendly and helpful and it had an excellent central location with parking. Also a beautiful bar/restaurant area

Cons:

The corridors and exterior of bedroom doors could do with a touch up.

2026-04-26 via Nuitee
M
Matt solo_traveller gb
10
2026-04-26 via Nuitee
A
Annemarie solo_traveller gb
10
Fantastic location
Pros:

Fantastic location, staff very helpful and friendly. Lovely and clean all round.

2026-04-26 via Nuitee
J
Julie couple gb
10
Great hotel in the city centre
Pros:

Central location and friendly staff

Cons:

Nothing

2026-04-25 via Nuitee
P
Patrick extended_group gb
6
Pros:

Location great, breakfast great, staff great

Cons:

Housekeeping was seriously lacking, empty yeh bag packets, lack of towels, dirty shower, tea and coffee not replenished, coffee stain on inside of lampshade, wardrobe chipped and damaged

2026-04-24 via Nuitee
K
Kirstie extended_group gb
8
2026-04-24 via Nuitee