Hotel Carlton

Hotels
9.4 (1824 reviews)
Koningin Astridlaan 138 , Ghent , be

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
Public transport tickets
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly staff
Great location near the station
Excellent breakfast
Cons:
Small bathroom
Breakfast considered a bit pricey

Categories

Cleanliness
9.33
Most reviews highlight cleanliness, with specific mentions of clean and spacious rooms.
Service
9.6
Many reviews praise the friendliness and helpfulness of the staff.
Location
9.54
The hotel is conveniently located near the train station, facilitating transport to other cities.
Room Quality
9.29
Guests specifically mention spacious and comfortable rooms.
Amenities
9.32
Various mentions of good amenities, including breakfast and room features.
Value for Money
9.08
Generally considered good value, although some reviews mentioned breakfast cost as high.
Food and Beverage
9.33
Many guests enjoy the breakfast variety, though some found it slightly pricey.
Overall Experience
9.7
The majority of reviews reflect a positive overall experience, indicating return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:30

Property Description

Luxurious Accommodations
Hotel Carlton offers elegantly furnished rooms equipped with modern amenities including free WiFi, a minibar, and plush bedding. The en-suite bathrooms feature complimentary toiletries and a relaxing bath or shower option.

Convenient Services
Guests can enjoy the convenience of bicycle and car rental services, perfect for exploring the charming city of Ghent. Additionally, the hotel provides electric car charging facilities, catering to eco-conscious travelers.

Ideal Location
Located near major attractions such as the ICC Convention Centre and the Museum of Fine Arts, Hotel Carlton is the perfect base for exploring Ghent. With easy access to public transportation, guests can effortlessly visit historic sites like the Belfry of Ghent and the Saint Bavo Cathedral.

Experience luxury and convenience at Hotel Carlton. Book your stay now for a memorable Ghent getaway.

Important information:

Please note that it is not possible to add an additional bed in both the Deluxe Double Room and Triple Room.

Please inform Hotel Carlton in advance of your expected arrival time. You can use the Special Requests box when booking, or you can contact the property directly using the contact details found on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 2 years old and over stay for € 10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 18 per day.

Location

Guest Reviews

9.4
Based on 1824 reviews
Cleanliness: 9.33
Service: 9.6
Location: 9.54
Room Quality: 9.29
Amenities: 9.32
Value for Money: 9.08
Food and Beverage: 9.33
Overall Experience: 9.7
S
Sobotka • family_with_children • at
9
2026-02-14 • via Nuitee
E
Emmanuelle • family_with_children • be
10
2026-02-12 • via Nuitee
A
abhishek • family_with_children • de
8
Pros:

Staff was very friendly...minibar in the room was as a surprise free of cost which had 2 beers and 2 colddrinks...rooms are quite Spacious...location is near to station...

Cons:

The door of rooms are very near to each other..so was able to hear the door open/close sound from other neighbouring rooms.

2026-02-11 • via Nuitee
A
Angela • family_with_children • nl
8
Pros:

Lekker bed

2026-02-10 • via Nuitee
K
Karen • extended_group • nl
10
Pros:

Perfecte ligging, heerlijke bedden, voldeed aan alle verwachtingen

2026-02-09 • via Nuitee
D
Dwight • couple • nl
9
2026-02-09 • via Nuitee
S
Steffi • family_with_children • de
9
Pros:

Nahe Bus und Bahn, Zimmer zu dritt von der Größe her super. Nettes und freundliches Personal, super Kommunikation vorab. Wasser auf dem Zimmer, Wasserkocher, kleiner Kühlschrank/Minibar, relativ ruhig. Weiterempfehlenswert.

Cons:

Fön im Bad ging nach einem Tag nicht mehr, hatten aber selber einen Fön mit, Steckdose unter dem großen Spiegel funktionierte leider nicht.

2026-02-08 • via Nuitee
S
Steffi • family_with_children • de
9
Pros:

Nahe Bus und Bahn, freundliche Mitarbeiter und nette vorherige Kommunikation, relativ großes Zimmer für drei Personen. Gerne wieder

Cons:

Fön im Bad funktionierte nach einem Tag nicht mehr. Hatten aber selber noch einen Fön mit.

2026-02-08 • via Nuitee
C
Clément • family_with_children • be
9
2026-02-08 • via Nuitee
G
Gaynor • extended_group • gb
10
Excellence
Pros:

Welcoming , clean, staff were lovely,nothing was to much trouble , all our needs were attended too. Breakfast was delicious

2026-01-29 • via Nuitee
A
Ahmet • couple • tr
10
Pros:

Bizi karşılayan personeller o kadar güler yüzlü ve yardımseverdi ki direk otele bakışınız değişiyor odalar gayet geniş ferah temiz tren istasyonunun yanında

Cons:

Isınmasında biraz problem vardı

2026-01-27 • via Nuitee
J
Jakub • family_with_children • pl
10
2026-01-27 • via Nuitee
M
Marinus • couple • nl
6
Pros:

Nvt

Cons:

Kamer

2026-01-26 • via Nuitee
C
Camille • family_with_children • fr
9
Hôtel parfait si vous avez besoin d'être près de la gare
Pros:

Très grande chambre, propre, confortable et bien équipée. La literie est vraiment bien.

Cons:

Parfois de l'attente à l'accueil, il faudrait un peu plus de personnel, notamment vers l'heure du check out.

2026-01-23 • via Nuitee
R
Rebeca • family_with_children • es
7
Pros:

Limpeza

Cons:

No hay desayuno incuido ni spa

2026-01-23 • via Nuitee
C
carina • solo_traveller • dk
9
Pros:

Morgenmaden var super fin

2026-01-20 • via Nuitee
T
Travel Time 75 • extended_group • gb
10
Perfect hotel for staying in Ghent & sight seeing surrounding areas!
Pros:

The location is perfect for a stay in Ghent. The hotel is conveniently situated 5 mins from the main train station, down a quiet road. With a a couple of shops near by. Outside the train station is also bus & tram stops which also take you straight into the centre, only 7mins. Alternatively we found it a nice 15 20min walk along the shops into the centre. Very nice shopping in Ghent & Bruge too! The hotel is smaller, very friendly helpful staff and the breakfast offers Organic, fresh produce, with help yourself & freshly cooked breakfast options too! The rooms are large, heating if required, air con and decent tv with streaming Netflix. The rooms was a nice big size, decent large windows that open, perfect in summer and yet quiet! I am aware of noise and felt here was lovely. I did wear good gel type ear plugs too but felt very relaxed and a good sleep in the room. Also have a full size mirror! The hotel staff are also very welcoming and helpful for enquires. We loved Ghent it is a beautiful place and perfect for the Christmas markets. Not too busy and we visited Dec 13-17. A visit to Bruge early evening in Dec is perfect as the night sky draws in, the lights and cobbled streets become an array of cosy Christmas fairy tale. The trains are regular, clean and smooth. 5 mins walk from train to Bruge centre and shopping wow! Very picturesque and Ghent is bigger and just a pretty. As some one who has travelled alone I would also stay here as a solo traveler. Quite safe to walk to and from the hotel into the centre.
We found walking easy. Turn right out of hotel, right again up a slight hill, past shops and food places, a slight left walk about 10 mins to traffic lights (you will see more people heading the same direction towards to the centre) then head right, nice walk past the shops towards the canals & historic centre.

2026-01-20 • via Nuitee
B
Brian • extended_group • be
7
Heel vriendelijk personeel, bed slaapt heerlijk, krappe toilet en omheving rond hotel is wel slordig
Pros:

Zalig bed om in te slapen, bij het prachtig citadel park

Cons:

De wc staat redelijk dicht tegen de muur, waardoor je weinig plaats heeft

2026-01-19 • via Nuitee
S
Soheil • family_with_children • gb
10
Exceptional stay and will go bakc again .
Pros:

As I got in to the hotel , there was 3 butiful lady in the reception. ( probably some one was on training) thay all stodup when a asked the first question. I never seen such a respect full person in for a ages . Every thing was far better than what I expected. Hotel , breakfast , room and cleanliness.

Cons:

In the morning when I was leaving, I passed many times to manage all 6 family stuff to my car. In 30 minutes the reception was disgusting Arabic with his boyfriend over the phone on loud speaker . She didn't border to look up . It was so roud .

2026-01-19 • via Nuitee
L
Luz Amparo • family_with_children • co
10
Habitaciones amplias, cómodas, limpias y con todos los accesorios necesarios
Pros:

Limpieza, instalaciones de la habitación en excelente estado.
Desayuno delicioso.
Todo el personal amable y diligente.

Cons:

Todo estuvo perfecto.

2026-01-19 • via Nuitee