Hotel Ambassador Zermatt

Hotels
8.4 (2158 reviews)
Spiss-Strasse 10 , Zermatt , ch
+41 27 966 26 11

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Outdated decor
Limited breakfast options at times

Categories

Cleanliness
7.61
Some reviews mentioned areas needing attention, such as outdated facilities and shared bathrooms.
Service
9.08
Multiple reviews highlight friendly and helpful staff, contributing positively to the stay.
Location
9.12
Convenient location near train station and attractions received consistent praise.
Room Quality
8.07
Spacious rooms with good views, but some mentioned outdated decor.
Amenities
8.1
Amenities like the pool and spa were appreciated, though some guests noted limitations.
Value for Money
8.56
Good value perception given the location and services offered, though some felt it was slightly overpriced.
Food and Beverage
8.11
Breakfast variety was noted, but some complaints about timing and availability were recorded.
Overall Experience
8.58
Overall enjoyable stay, with minor issues not detracting from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:32

Property Description

Central Location and Stunning Views
The Hotel Ambassador Zermatt is conveniently located just 100 meters from the Zermatt train station and offers breathtaking panoramic views of the Matterhorn from every balcony.

Luxurious Amenities
Guests can unwind in the large heated indoor pool, relax in the whirlpool, and rejuvenate in the sauna. The free high-speed WiFi ensures you stay connected throughout your stay.

Dining and Entertainment
Indulge in a culinary journey at the Tapas & Wine restaurant offering Swiss and Spanish delicacies. Afterward, head to the inviting lounge and bar for a wide selection of drinks to enjoy a relaxing evening.

Ready to experience luxury and comfort in Zermatt? Book your stay at Hotel Ambassador now.

Important information:

Please note that Zermatt is car-free and can only be reached by train. Guests can drive to Täsch and continue to Zermatt by train or taxi.

If you arrive with children, please inform the property about their number and age. You can use the Special Requests box when booking or contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

8.4
Based on 2158 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
A
Andre • solo_traveller • ch
10
Pros:

Sie hat eine super lage. Nähe Bahnhof, nähe Zentrum und nähe Einkaufmöglichkeiten

2026-08-08 • via Nuitee
V
Valérie • extended_group • ch
10
We entre amis
Pros:

Tout.

Cons:

Les coussins trop mous.

2026-08-08 • via Nuitee
O
Oh • solo_traveller • kr
8
Pros:

역과 가까움

2026-08-07 • via Nuitee
R
Rachael • solo_traveller • gb
10
Pros:

Amazing location right opposite the train station.
Beautiful buildings with amazing views we had a family suite with mountain view and balcony couldn't have asked for a better set up.
Lovely big bathroom operate bedrooms and lounge.
Really nice pool and sauna.
Staff were so friendly and helpful.
Hotel is at the bottom of the street at the start of town couldn't get a better location

Cons:

Nothing

2026-08-07 • via Nuitee
A
Asim • extended_group • in
10
Great Service
Pros:

Close proximity to the Railway Station and the main town

2026-08-06 • via Nuitee
R
Radek • solo_traveller • cz
10
2026-08-05 • via Nuitee
V
Valérie • family_with_children • ch
8
2026-08-04 • via Nuitee
P
Petr • family_with_children • cz
8
Pros:

lokalita

Cons:

snídaňový balíček při odjezdu velmi chudý na takový hotel

2026-08-03 • via Nuitee
C
Cristina • solo_traveller • br
10
2026-08-03 • via Nuitee
H
Hanchung • extended_group • tw
8
2026-08-03 • via Nuitee
R
Rosanna • family_with_children • ch
8
2026-08-03 • via Nuitee
K
Karine • solo_traveller • ch
10
Pros:

Le personnel multiculturel hyper sympathique, la cuisine excellente et très savoureuse. La qualité du service, des chambres. L'accueil est fabuleux. J'y retournerai !

Cons:

Rien

2026-07-25 • via Nuitee
E
Edgar • family_with_children • ph
10
Money for value
Pros:

Location

Cons:

Nothing

2026-07-24 • via Nuitee
L
Luc • couple • be
8
2026-07-22 • via Nuitee
N
Nicole • family_with_children • ch
10
2026-07-21 • via Nuitee
E
Erika • family_with_children • pe
10
Espacioso y comodo, un mini apartment
Pros:

The rooms where really comfortable.

2026-07-20 • via Nuitee
N
Nitish • family_with_children • us
10
2026-07-17 • via Nuitee
C
Chang • family_with_children • tw
8
Pros:

Service good and room is comfortable

Cons:

Traffic location is good. But not good for Matthorn mountain view.

2026-07-16 • via Nuitee
R
Ritu • couple • in
10
Pros:

Here’s a polished review you can post:

We had an amazing stay at Hotel Ambassador! The hotel is in a fantastic location, just a short walk from the railway station, which made getting around very convenient.

The staff were incredibly friendly, welcoming, and always ready to help. Since we were on our honeymoon, they surprised us by upgrading us to one of their best rooms, which made our stay even more special. We truly appreciated this thoughtful gesture.

The hotel also has great amenities, including a swimming pool and a jacuzzi, which were perfect for relaxing after a day of exploring.

Overall, the hotel offered excellent value for money, and we absolutely loved our stay. We would highly recommend Hotel Ambassador to anyone looking for a comfortable stay with exceptional service.

2026-07-16 • via Nuitee
杉田 • extended_group • jp
8
2026-07-15 • via Nuitee