Grosvenor House Suites

GHS where it’s really feels like home - amazing place to stay great location and a really really lovely helpful stuff the management, the reception, the concierge, the housekeepers all are amazing and super helpful they really made our stay seamless .

Incredible hotel, excellent location just off Hyde Park in Mayfair. Cannot say enough good things about of experience here, especially the staff which went above and beyond to make my family's stay here incredible. Special call out to Loubna at the front desk who went out of her way to build my 8 month old daughter a little playpen in our living room and gave her a soft toy to play with which was unexpected and greatly appreciated. I will 100% be coming back here with the family next time we visit.

Our experience at the hotel was made special thanks to Salah and Lubna! They were incredibly kind, attentive, and professional throughout our stay. Their service was truly outstanding and made a big difference.

Great service and experience. Room was amazing. The location was perfect for us, within walking distance of Mayfair and Oxford Street.

Our experience here has been wonderful. Every single staff member has been exceptional with their customer service. Most notably. Loubna who greeted us with such warm hospitality and kindness. She made us feel very welcomed. The rooms are clean, and the facilities were well maintained. Highly recommend this hotel.

Grosvenor​‍​‌‍​‍‌​‍​‌‍​‍‌ House Suites is definitely one of the hidden gems. We haven't stayed in a hotel or a serviced apartment that is as welcoming and friendly. We were greeted with open arms by the concierge team the moment we got off the airport transfer. We were greeted with drinks and cookies again by the reception team when we got to the 2nd-floor lobby.

They made sure everyone in our family is taken care of, including our 22-month-old son. Marco brought out a box full of toys for my son to choose from! Christian then took us on a room tour, explained all the amenities in detail, and made sure we felt right at home.

Upon entering our suite, the dining table was beautifully arranged with a bottle of wine, a basket of fresh fruits, a platter of nuts to sample, and cookies and teas that are exclusive to the UK.

Every day, the housekeepers will tidy up your room twice a day! Once in the morning to do a general cleaning of your entire suite, and the 2nd time in the evening to put out the room slippers and place a bottle of water on the nightstands. They even did the dishes we left in the sink! We were truly spoiled and did not know how we could return home after this trip.

GHS made us fall in love with London during our first visit. We felt like royalty and often didn’t even want to leave the hotel because it was so cozy and comfortable.
Special thanks to some amazing staff who we got to converse on a deeper level - Marco, Robert, Carolina, Christian, Yannick, Antonio, and Lubna. And a heartfelt thank-you to Mr. Henning for making our son’s first international trip such an unforgettable experience.

GHS, you have established another level of hospitality. We want to come back ​‍​‌‍​‍‌​‍​‌‍!

This was my third stay this year the Grosvenor House Suites and I always look forward to going back. The service throughout the property was truly first-class—warm, attentive, and refreshingly intuitive. Every team member we encountered went out of their way to make the experience seamless and personalized, striking the perfect balance of professionalism and genuine hospitality.

The suites themselves are beautifully designed, spacious, and incredibly well appointed. Thoughtful touches are evident in every corner, from the high-end finishes and modern conveniences to the luxurious bedding and impeccably maintained living spaces. It’s rare to find accommodations that combine the comforts of home with the sophistication of a five-star hotel, but Grosvenor House Suites delivers exactly that.

Whether for business or leisure, this property stands out as a premier choice in London. We left already looking forward to my next visit.

Stayed at the Grosvenor House Suites for my first trip to London (birthday celebration trip as well) with my husband and adult son. From the moment we checked in to the moment we checked out, we felt like we were family and at home.

Absolutely beautiful hotel, clean, housekeeping manager checked in several times to make sure all was well, loved the bath products (smelled fantastic) even though we brought our own, breakfast and dinner room service was delicious, staff extremely nice, friendly, helpful, just wonderful! Very helpful in recommending places to see, how to get there, getting taxi's for us.

A special shout out to Marco for making my birthday one of the best ever! He had cake and wine delivered to our suite to help celebrate my special day which I really appreciated! He has a wonderful personality!!

Would I return - 100%! Would I recommend - 100%!! Fantastic stay, fantastic hotel!!

Many thanks to Marco and the staff for making us feel so very special on our first trip to London and for making my birthday unforgettable!

Just wow! From the moment we walked in till we left, staff were just amazing, professional and genuine.
We paid extra to leave our car there as we were attending a wedding and afternoon tea next day. Staff at entrance were friendly, happy and very attentive. We didn’t wait long at all. We were taken to reception to check in and was greeted By Cristian on Reception. We got offered drinks and hot towels to freshen up, which my boys have never experienced and were very impressed.

We then got shown to our beautiful 2 bedroom suite and we were so taken back with how beautiful it was. We got greeted with the most wonderful gifts which we were not expecting at all. From champagne, delicious huge olives, lovely almonds, the most beautiful macaroons. Big fruit platter,
A little bag of emergency essentials in case we needed it for the wedding.
The best bit was seeing our boys faces when they received a huge cookie with their name on. And they both got gifted a game each. Tasty goodies for us too with cookies, and lots of teas/coffees. Juice and water in the fridge and water by beds every night.
At that point it already was the best stay ever for all of us. We knew we didn’t want to leave.
The rooms were a great size, bathrooms/showers were great. I enjoyed a bubble bath to soak up my tired feet and it was just heaven.
One of the best sleeps I’ve had. Beds really comfortable, pillows perfect.
There is not a bad thing about the grosvenor house suites. Just we wish we were there longer to explore more of it. Sad to have left.
A big thank you to Loubna from Guest relations who made us feel so welcome, you made this experience a special one. Especially for our boys. You made sure we had everything that we needed and your kindness didn’t go unnoticed.
We hope to come visit again. A big thank you to Sebastian, which all this would not have been possible without you. Thank you all at Grosvenor house suites for your great hospitality. We highly recommend this wonderful gem.

Perfect stay , amazing location, professional staff , great amenities, interesting menu, peaceful atmosphere

Thank you 😊

My stay was fantastic – the hotel is wonderfully located, with clean and comfortable rooms. I would especially like to highlight the work of receptionist Marco, who was extremely helpful, kind, and professional. Thanks to him, my stay was even more enjoyable

I’ve stayed at Grosvenor House Suites multiple times and was always impressed — until this last visit. We were placed in a room that reeked of smoke, with the smell deeply embedded in the furniture and bedding. Traveling with a child who has asthma, this was unacceptable. The only solution offered was a small air purifier, which made no difference.

What’s worse was the lack of urgency or empathy from staff — a sharp contrast to the exceptional service we’d previously experienced. I left disappointed and uncomfortable, and sadly, I can no longer recommend this property based on this stay.

What a fabulous find! Our apartment was total luxury from start to finish, every last detail was perfect and really felt like home. The staff were delightful-friendly and attentive. Breakfast was delicious and the location across from Hyde Park was great. We will be back!

What a fantastic hotel! The staff is exceptional. No request is too much. Our suite overlooking Hyde Park was beautiful. The location is ideal and great for sightseeing walks. Without a doubt, it is our new favorite hotel in London. We will be back.

Great customer service. Kudos to front desk team for being so helpful in every way! Hotel was beautiful. Beds were comfortable and there was enough space for our family to spread out and relax. They even brought and set up Apple TV for us to watch our favorite shows! Five ⭐️ ⭐️ ⭐️ ⭐️ ⭐️’s!

We had a wonderful stay at Grosvenor House Suites, and it exceeded every expectation. From check-in to departure, the service was flawless.

A special thank you to Christian at the front desk, who welcomed us with warmth and professionalism. Mustafa at the concierge desk was incredibly helpful—his recommendations and assistance were spot on every time. And Naser, who arranged our car services, was outstanding—always punctual, courteous, and made transportation completely stress-free.

Our suite was spacious, elegant, and felt like a private residence in the heart of Mayfair. The furnishings, full kitchen, and peaceful ambiance made it ideal for both relaxation and extended stays.

The location is unbeatable—just steps from Hyde Park, and within walking distance of some of London’s best restaurants, shopping, and cultural attractions.

If you’re looking for luxury, comfort, and top-tier service in central London, Grosvenor House Suites is an excellent choice. We can’t wait to return!

This unique hotel provides one of the highest levels of service that my family and I have experienced. The exceptional staff, along with the beautiful and spacious room accommodations and the ideal location optimized our London experience for my wife and I with our three young sons.

We had fantastic 3 nights stay with our family.
Central position of the hotel just next to Hyde Park
Excellent service from professional and friendly team.
Looking forward coming back soon.
Spacious, quiet and clean 2 bedroom suites
Thank you.

The team especially Yasser was just amazing at everything, exceptionally friendly and helpful since the get go. Yasser is amazing at what he does, hope to come back soon and be greeted by the same lovely team. In London this has been the hotel to go for many years

Excellent hotel in central location with easy walking distance to Oxford Street. The staff were so friendly, polite and helpful and our suite was amazing, it was so spacious for the 4 of us and the welcome we got made us very special. Would highly recommend!