Novotel Toulouse Centre Wilson

Hotels
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Novotel
8.1 (490 reviews)
15 Place Wilson , Toulouse , fr

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Amenities
Cons:
Cleanliness issues
Room size
Noise problems

Categories

Cleanliness
7.54
Several mentions of cleanliness issues, including dirty carpets and delayed room cleaning.
Service
8.51
Positive feedback on staff friendliness and helpfulness, typical service for this hotel tier.
Location
9.05
Frequent positive mentions about the ideal location, making it easy to explore Toulouse.
Room Quality
7
Comments on room size and noise issues, indicating room quality below expectations.
Amenities
8.03
Amenities like parking and breakfast were praised, but some inconsistencies noted.
Value for Money
8.49
Overall value considered good given the location and amenities, despite some complaints.
Food and Beverage
8.04
Breakfast and dining services were generally well-received, but some guests noted areas for improvement.
Overall Experience
8.11
Guests enjoyed their stay overall, marked by excellent location and service despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 04:49

Property Description

Luxurious Amenities
Indulge in the sauna, fitness centre, and free Wi-Fi in our contemporary rooms with minibar and LCD TV. Some rooms even offer special features like an iPod dock or Nespresso coffee machine.

Delicious Dining Options
Start your day with a buffet breakfast or enjoy a meal at La Brasserie du Capoul with its terrace. Craving a snack or a drink? Our bar offers both along with musical entertainment.

Convenient Location
Explore Toulouse with ease - we're near the Toulouse Stadium, Toulouse-Matabiau Train Station, and popular landmarks like Saint Sernin Basilica and Place du Capitole. Plus, the airport shuttle is just steps away for added convenience.

Book now for an unforgettable stay at our hotel in the heart of Toulouse!

Important information:

Please note that children under 16 years old can enjoy breakfast for free.

We are ALLSAFE labeled to guarantee the implementation of all sanitary measures.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 15.90 per day.

Location

Guest Reviews

8.1
Based on 490 reviews
Cleanliness: 7.54
Service: 8.51
Location: 9.05
Room Quality: 7
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.11
D
Diane • couple • fr
10
Super séjour
Pros:

Tout était parfait

Cons:

Rien

2026-05-29 • via Nuitee
P
Pablo • couple • es
7
Atención al cliente poco profesional
Cons:

Tuvimos un problema con la reserva, y desde el hotel la persona que nos atendió no hizo nada por intentar darnos una solución remitiéndonos a booking (el problema fue que cogimos 2 habitaciones para dos personas cada una de ellas y en booking a pesar de cobrarnos esa opción que incluía desayuno nos dieron 2 habitaciones con solo 1 huésped. De forma que solo teníamos opciones a desayuno una sola de las personas que ocupaban cada habitación. 2 desayunos en vez de cuatro. A pesar de mostrar mi pago por la opción del desayuno de los 4 en el hotel nos dijeron que no podían hacer nada.
Entiendo que habernos dado el desayuno si estaba en su mano, no es complicado.
En booking fue reclamado y la atención fue deplorable e irresolutiva. Y en el propio hotel se desentendieron.
Debo añadir que el hombre que nos atendió en un principio en recepción fue desagradable y no tuvo el más mínimo interés en nosotros, tratándonos de manera, creo que, poco profesional.

2026-05-29 • via Nuitee
A
Anne • couple • fr
8
Séjour agréable dans cet hôtel très bien placé
Pros:

L’emplacement

2026-05-28 • via Nuitee
G
GAIL • couple • au
8
We had a good time
Pros:

Clean tidy and close to the centre

Cons:

The smell in the fourth floor lift area

2026-05-28 • via Nuitee
A
Anja • extended_group • no
4
Not much sleep for me, despite for asking for a quiet room explicitely
Pros:

Modern, nice and clean

Cons:

Very noisy room with a bar just below…

2026-05-25 • via Nuitee
A
Antony • extended_group • nl
7
goed hotel op centraal in Toulouse, vraag een kamer aan de binnenkant voor een rustige nacht
Pros:

Hotel is heel centraal gelegen in de stad. Alle highlights op loopafstand. Ook dicht bij een metrostation.

Cons:

Een aantal kamers is gelegen aan een straat met cafés en veel lawaai tot midden in de nacht. De ramen houden dit lawaai onvoldoende tegen.

2026-05-25 • via Nuitee
D
Delphine • solo_traveller • fr
10
Pros:

La verrière dans la salle du petit déjeuner

2026-05-24 • via Nuitee
S
sourbier • couple • fr
8
2026-05-23 • via Nuitee
S
Samuel • couple • cd
7
2026-05-22 • via Nuitee
Антонина • solo_traveller • ru
10
2026-05-20 • via Nuitee
V
VINCENT • couple • fr
3
Pros:

L’emplacement

Cons:

L’hôtel est vieillissant, le confort n’est pas au rendez vous et le décor est décevant. Le prix est un peu élevé par rapport à d’autres hôtels. Le personnel n’a pas été très agréable lors de la réception. Dommage

2026-05-19 • via Nuitee
R
richard • solo_traveller • fr
1
Horrible pire séjour sur Booking….
Pros:

Pas grand chose…..
Petit déjeuné et le personnel

Cons:

Déplorable . Changement de chambre car les suites au dernier étage sans fenêtre non merci….bas de plafond….moquette des années 70 et sale !!!
Nouvelle chambre que j ai choisi merci le personnel, est correcte avec fenêtre sur verrière , mais pas entretenu. Des taches plus que suspecte sur le canapé….joints de baignoire horrible bref…comme par hasard la salle de sport est fermée (c’est noté nul part !!! Booking ??? ) . À fuir malgré l’emplacement !!!!

2026-05-14 • via Nuitee
J
Jeanne • couple • fr
10
Pros:

Magnifique, au cœur de Toulouse un havre de paix.

2026-05-14 • via Nuitee
D
dominique • solo_traveller • fr
8
2026-05-13 • via Nuitee
O
odile • couple • fr
8
Bon emplacement
Pros:

Emplacement

Cons:

Accueil impersonnel

2026-05-12 • via Nuitee
F
Florence • solo_traveller • fr
7
Pros:

L'emplacement en plein centre de Toulouse ; la tranquillité de la chambre

Cons:

Petit déjeuner bien mais sans plus; chambre assez exiguë et décoration standardisée sans charme

2026-05-11 • via Nuitee
J
Joyce PN • solo_traveller • sg
8
Pros:

Perfect location!

Cons:

NA

2026-05-11 • via Nuitee
I
Ian • couple • gb
8
2026-05-10 • via Nuitee
E
Emad • couple • sa
10
Lovely toulouse
Pros:

Centrally located, all city attractions are within walking distances. Room is spacious with windows overlooking the main plaza.

Cons:

No accessible parking garage. Sitting area is separated from the room.

2026-05-10 • via Nuitee
I
Imed • couple • fr
10
On a passé une nuit dans cette hôtel et je ne regrette pas du tout. Un bon accueil, service au top et les chambre propre
Pros:

Tout était au top

2026-05-08 • via Nuitee