Hilton Vacation Club Eilan Resort & Spa San Antonio

Hotels
•
Hilton Grand Vacations
7.6 (160 reviews)
18603 La Cantera Terrace , San Antonio , US
+1 210-598-2900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Indoor swimming pool
Clean rooms (for many guests)
Public terrace
Good price for some guests
Cons:
Billing / unauthorized charges after checkout
Inconsistent housekeeping (refusal to clean)
Rooms not consistently 4-star quality
Aging pool in need of renovation
Early checkout time (10am) policy

Categories

Cleanliness
8.5
Multiple guests report the property as very clean and one explicitly says 'Very clean'; one guest reported housekeeping refusal to clean, so overall cleanliness is good but with occasional lapses in service/housekeeping.
Service
5.5
Several comments praise very friendly staff, but major complaints about billing, unauthorized charges after checkout, lack of resolution and occasional unpleasant interactions lower the service score significantly.
Location
9.5
Location is repeatedly called out positively (close to shopping center, 'Location' listed as a pro multiple times) — strong location sentiment from multiple reviewers.
Room Quality
6
Mixed feedback: some guests praised 'great rooms' while others said rooms are 'not 4 star' and described construction/appearance issues; overall room quality is middling.
Amenities
9
Amenities—especially the indoor pool and public terrace—are frequently praised ('one of my favorites', 'the pool and public terrace'); one comment notes the pool is aging and needs redoing, but overall amenities are a strong point.
Value for Money
6
Mixed: some mention good price/value, but several cite being overcharged, unexpected extra charges, and 'not worth it' statements — value perception is weakened by billing issues.
Food and Beverage
7.5
Limited mentions: a guest requested free breakfast as an option (suggesting a minor negative), otherwise no strong praise or criticism of F&B — moderately positive/neutral overall.
Overall Experience
8.8
Experiences vary widely: multiple glowing stays and recommendations versus a few severe complaints (billing and service). Aggregate impression skews positive for many guests but is tempered by notable negative incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Luxurious Accommodation and Relaxation
Experience luxury at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection, just minutes away from The Shops at La Cantera. Indulge in air-conditioned rooms with free WiFi, a bar, and both indoor and outdoor pools. Unwind in the hot tub, stay active in the fitness centre, or enjoy a game of tennis.

Convenience and Comfort
Each room is equipped with a coffee machine, bed linen, and towels for your convenience. With a shared lounge, private parking, and a restaurant on-site, your comfort is our priority. Benefit from the 24/7 reception and multilingual staff ready to assist you in Arabic, English, Spanish, and French.

Nearby Attractions
Explore nearby attractions such as Six Flags Fiesta Texas and SeaWorld San Antonio, located just a short distance away. With the San Antonio International Airport within reach, your travels are made easy. Book your stay now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SAT

Location

Guest Reviews

7.6
Based on 160 reviews
Cleanliness: 8.5
Service: 5.5
Location: 9.5
Room Quality: 6
Amenities: 9
Value for Money: 6
Food and Beverage: 7.5
Overall Experience: 8.8
G
Gbolagade • solo_traveller • ng
5
Cons:

Check out time is 10am

2026-10-13 • via Nuitee
G
George • solo_traveller • us
9
Pros:

Location

Cons:

Swimming pool is getting old needs to be redone

2026-08-31 • via Nuitee
A
Angela • extended_group • us
8
Great fun stay and it’s close to a shopping center!
Pros:

Property was beautiful no complaints there and i enjoyed all the amenities for my birthday trip! The indoor swimming pool is one of my favorites

Cons:

I would like free breakfast as an option for guests that’d be great instead of leaving the hotel

2026-08-29 • via Nuitee
P
Pablo • couple • us
9
Pros:

Very nice and friendly staff I loved the environment

Cons:

The apartment construction was a bit of an eye sore but still loved the experience

2026-08-10 • via Nuitee
S
Severiano • couple • us
8
Ty!!
Pros:

Location and price

2026-08-07 • via Nuitee
L
Leticia • couple • us
10
Pros:

Very friendly staff not just the front desk-all staff everywhere!!!💪💪😁😁

2026-07-19 • via Nuitee
V
Veronica • solo_traveller • us
7
2026-07-07 • via Nuitee
E
ehud • solo_traveller • il
8
שווה
Pros:

הבריכה והמרפסת הציבורית
סה"כ מלון ממש מומלץ עם ילדים

Cons:

המוות היה לא תמיד נעים
לא הסכימו לנקות את החדר

2026-06-04 • via Nuitee
M
Ma • couple • us
8
2026-06-03 • via Nuitee
V
vanessa • solo_traveller • us
10
2026-06-01 • via Nuitee
A
Arlette • couple • mx
2
NOT RECOMMENDING THIS HOTEL.
Cons:

Very disappointing experience for what is supposed to be a luxury hotel brand.

At checkout, the hotel charged the full amount for my entire week stay and clearly explained that the previous pending holds on my card would be released. However, almost 2–3 days after I had already left the hotel, they charged ANOTHER $2,000 to my card without authorization.

At this point, there are approximately $4,000 in extra charges connected to my account between “temporary holds” and additional charges made after checkout.

What is most concerning is not only the amount, but the lack of proper resolution and the fact that the hotel still appears to have unrestricted access to continue charging my card even after my stay had already been fully paid and closed.

This situation is extremely stressful and unacceptable, especially coming from a hotel chain that presents itself as high-end and professional. I truly expected much better customer service, transparency, and financial handling.

2026-05-24 • via Nuitee
R
Richard • solo_traveller • us
10
I loved my stay 100%
Pros:

Very clean adventures polite I loved it

Cons:

N/A

2026-05-18 • via Nuitee
N
Nataliia • extended_group • us
10
High lux stay
Pros:

Great rooms

2026-05-16 • via Nuitee
S
Sergio • couple • us
1
Don’t go
Pros:

This property is trash when I tell you trash it’s trash plesse stay away not only will the run your card and take your money but it’s not a resort i have about 12 million followers on tiktok I will be posting the disgusting sites of this hotel

Cons:

Customer service took advantage and kept my money

2026-05-14 • via Nuitee
G
Ghows • solo_traveller • us
3
Pros:

Outside of hotel looks nice

Cons:

Rooms are not 4 star quality. 3 Star at Best. Not worth it.

2026-05-08 • via Nuitee
P
PARIS • couple • us
8
2026-05-04 • via Nuitee
A
Angeliec • couple • us
8
Good resort amenities and restaurants
Pros:

Lots to offer

Cons:

All construction going on

2026-04-30 • via Nuitee
Z
Zarya • couple • us
8
2026-04-23 • via Nuitee
S
Stacy • solo_traveller • us
5
2026-04-20 • via Nuitee
K
Katy • couple • us
10
2026-04-14 • via Nuitee