Hilton Vacation Club Eilan Resort & Spa San Antonio

Hotels
•
Hilton Grand Vacations
7.6 (295 reviews)
18603 La Cantera Terrace , San Antonio , us
+1 210-598-2900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Nice amenities
Cons:
Cleanliness issues
Poor food options
High parking fees

Categories

Cleanliness
6.99
Numerous mentions of unclean floors and carpets, along with issues related to housekeeping.
Service
8.46
General comments on helpful staff but with some exceptions mentioned regarding unhelpfulness.
Location
9.5
Frequent mentions of a great and beautiful location.
Room Quality
7.45
Rooms are described as nice and spacious, but some noted issues like outdated decor.
Amenities
7.98
Indoor pool and other amenities were appreciated, although some comments about overpriced spa.
Value for Money
6.44
Several reviews mention feeling that the price did not match the quality provided.
Food and Beverage
5.99
Negative feedback about food options and service experiences.
Overall Experience
7.96
Mixed reviews with some guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:00

Property Description

Luxurious Accommodation and Relaxation
Experience luxury at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection, just minutes away from The Shops at La Cantera. Indulge in air-conditioned rooms with free WiFi, a bar, and both indoor and outdoor pools. Unwind in the hot tub, stay active in the fitness centre, or enjoy a game of tennis.

Convenience and Comfort
Each room is equipped with a coffee machine, bed linen, and towels for your convenience. With a shared lounge, private parking, and a restaurant on-site, your comfort is our priority. Benefit from the 24/7 reception and multilingual staff ready to assist you in Arabic, English, Spanish, and French.

Nearby Attractions
Explore nearby attractions such as Six Flags Fiesta Texas and SeaWorld San Antonio, located just a short distance away. With the San Antonio International Airport within reach, your travels are made easy. Book your stay now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SAT

Location

Guest Reviews

7.6
Based on 295 reviews
Cleanliness: 6.99
Service: 8.46
Location: 9.5
Room Quality: 7.45
Amenities: 7.98
Value for Money: 6.44
Food and Beverage: 5.99
Overall Experience: 7.96
P
Pablo • couple • us
9
Pros:

Very nice and friendly staff I loved the environment

Cons:

The apartment construction was a bit of an eye sore but still loved the experience

2026-08-10 • via Nuitee
S
Severiano • couple • us
8
Ty!!
Pros:

Location and price

2026-08-07 • via Nuitee
L
Leticia • couple • us
10
Pros:

Very friendly staff not just the front desk-all staff everywhere!!!💪💪😁😁

2026-07-19 • via Nuitee
V
Veronica • solo_traveller • us
7
2026-07-07 • via Nuitee
E
ehud • solo_traveller • il
8
שווה
Pros:

הבריכה והמרפסת הציבורית
סה"כ מלון ממש מומלץ עם ילדים

Cons:

המוות היה לא תמיד נעים
לא הסכימו לנקות את החדר

2026-06-04 • via Nuitee
M
Ma • couple • us
8
2026-06-03 • via Nuitee
V
vanessa • solo_traveller • us
10
2026-06-01 • via Nuitee
A
Arlette • couple • mx
2
NOT RECOMMENDING THIS HOTEL.
Cons:

Very disappointing experience for what is supposed to be a luxury hotel brand.

At checkout, the hotel charged the full amount for my entire week stay and clearly explained that the previous pending holds on my card would be released. However, almost 2–3 days after I had already left the hotel, they charged ANOTHER $2,000 to my card without authorization.

At this point, there are approximately $4,000 in extra charges connected to my account between “temporary holds” and additional charges made after checkout.

What is most concerning is not only the amount, but the lack of proper resolution and the fact that the hotel still appears to have unrestricted access to continue charging my card even after my stay had already been fully paid and closed.

This situation is extremely stressful and unacceptable, especially coming from a hotel chain that presents itself as high-end and professional. I truly expected much better customer service, transparency, and financial handling.

2026-05-24 • via Nuitee
R
Richard • solo_traveller • us
10
I loved my stay 100%
Pros:

Very clean adventures polite I loved it

Cons:

N/A

2026-05-18 • via Nuitee
N
Nataliia • extended_group • us
10
High lux stay
Pros:

Great rooms

2026-05-16 • via Nuitee
S
Sergio • couple • us
1
Don’t go
Pros:

This property is trash when I tell you trash it’s trash plesse stay away not only will the run your card and take your money but it’s not a resort i have about 12 million followers on tiktok I will be posting the disgusting sites of this hotel

Cons:

Customer service took advantage and kept my money

2026-05-14 • via Nuitee
G
Ghows • solo_traveller • us
3
Pros:

Outside of hotel looks nice

Cons:

Rooms are not 4 star quality. 3 Star at Best. Not worth it.

2026-05-08 • via Nuitee
P
PARIS • couple • us
8
2026-05-04 • via Nuitee
A
Angeliec • couple • us
8
Good resort amenities and restaurants
Pros:

Lots to offer

Cons:

All construction going on

2026-04-30 • via Nuitee
Z
Zarya • couple • us
8
2026-04-23 • via Nuitee
S
Stacy • solo_traveller • us
5
2026-04-20 • via Nuitee
K
Katy • couple • us
10
2026-04-14 • via Nuitee
C
christina • solo_traveller • us
7
Not bad but cleanliness in the room could have been better.
Cons:

My room had an odor and there was hair left in the shower and bathroom floors.

2026-04-13 • via Nuitee
M
Marie • couple • us
7
Best for location
Pros:

Nice pool but lots of roaches around pool at night.

Cons:

Bathroom lighting was dim. Hard to apply good makeup

2026-04-12 • via Nuitee
J
Jamie • family_with_children • us
10
Pros:

Everything

2026-04-01 • via Nuitee