Trevi Palace Luxury Inn

Our room was dated. Room door wouldn’t open. Shower was broken. Mould all round tiles and silicone. View of an alley way where anything you can imagine that’s dodgy was happening. No English tea at breakfast. Thin walls can hear everything that happens and I mean everything. Shower doors broken.

Staff were pleasant and the hotel location was within walking distance of pretty much everywhere you’d want to visit.

We arrived early and was told our room was not ready, even though it's listed as 24 hour check-in.
Location is great for a mid point to lots of tourist spots.
We stayed in the Superior Suite on the top floor: room was good, beds were clean and soft, but could still hear the street noise though; on day 2 it rained and bathroom ceiling was leaking over the toilet; during that day of someone going to our room to fix said leak we had food stolen from our room!
Air conditioning unit only worked for the first day.
My wife said it could have felt like a palace but it no longer does.
The shower window is also rotting wood and will soon break. Plus shower water or rain water + marble bathroom floor is a massive slip hazard.
Breakfast was supposed to be hot but was luke warm at best and only had scrambled eggs, bacon and hotdog style sausages, everything else was pastries and cakes, fruit and cereals.
Hot tub is shown on the pictures but it was not covered and had rain water and algae in the tub.
The best part of the hotel was Chiara the receptionist, she actually cared about you and what you can do and her and Tabby were able to help me get a surprise for my wife's birthday at almost no notice, which is why I rated it 2 stars.

An amazing location! Literally 20 steps from Trevi Fountain. Very clean and modern. The breakfast menu is a buffet continental style and whilst there wasn't a massive choice there was certainly enough to have something different every day! Room was warm and comfortable and shower was good too! Our only criticism was the WiFi wasn't great and we couldn't get in our room. We did speak to the reception who said that they would look at the booster in the ceiling as this may be down as it should have worked.

Here now - arrived around 12:30pm. I didn't even want to rate this 1 star - it's not even worthy of that.

Paid £2k for 3nts and oh boy! Have I been scammed by Jet2/my travel agent!!

Toilet has had to be turned off completely overnight as it just suddenly started flushing constantly by itself and no maintenance onsite until tomorrow.

Heating is not working and the room is so cold I am getting cramp in my feet, and we are having to sleep in clothes/coats. Thermostat in room shows a temperature of -5°.

Son sleeping on sofa bed in living area where there is zero privacy so he is having to remain clothed anyway as there are residential properties straight across from us who can fully see in the room.

The room is absolutely riddled with black mold!!! Hazardous to health!!! Even if we did get the heating working I wont dare use it as the vent/fan is also full of black mold.

The noise is ridiculous. We are on 3rd floor and might as well have beds directly on the street.

Avoid at all costs!!

A gorgeous little hotel, directly off the main route and round the corner from the Trevi Fountain.
Great room that was really comfortable. Some minor cosmetic faults in the bathroom due to wooden windows in the shower that created mould but nothing that was an issue.
Fridge, hob and coffee/tea facilities in the room.
Breakfast is basic but has bacon, scrambled egg and sausages and more than I was expecting as usually just continental. Coffee is lovely.
Staff are really nice and very accommodating.
Considering its location the rooms are really quiet.
Highly recommended

Stayed here for 5 nights, from 18th Jan to 23rd Jan. Staff at the hotel were pleasant and the hotel itself was clean and well presented. Breakfast was continental and always fresh. The room we stayed in had plenty of storage space and there was a safe in the room which was free. There was also a fridge in the room. The hotel is centrally located and less than a minutes walk to the trevi fountain. There is an abundance of restaurants, bars and gelato shops nearby as well as many amazing sights all within walking distance. We never bothered using local transport as the furthest we had to walk was 30 minutes to the Vatican. We really enjoyed our stay and would recommend this hotel.

Breakfast was great, location amazing.

We booked our entire holiday through loveholidays.ie and a few weeks before departure they changed our hotel reservation to the Trevi palace luxury inn. Well let me say it wasn’t luxury. We were in room 1 which had a spiral stairs to our room which was very narrow
The room was clean but my opinion was it wasn’t suitable for 3 people. The leather couch was the 3 rd bed The large double need was comfortable but no proper duvet covers just a duvet with 2 sheets on it. The Bathroom was functional but the door on the shower only opened half way as the toilet was in the way.
The linen and towels were clean as was the room. The room window was just view of other windows in a small covered area.
There was nothing luxurious about that room. It was more hostel than hotel
The plus side was its location was great beside all the bars and restaurants and the magnificent Trevi Fountain.
the staff were pleasant

On there website the all the rooms looked beautiful but the room we had was definitely not

Its not a palace - dont expect it to be and from the word go you wont be disappointed.
Location - fantastic! Right in the heart of the action which as so many before me has commented comes with a downside....the noise. We unfortunately were put into a ground floor room - noise from the street and hotel noise of the cleaners and breakfast staff = very undisturbed 3 nights of sleep.
The hotel rooms are dated; fittings falling down when opening the fridge; aged curtains which are weather beaten; scruffy marks in the bathroom and bedroom. However the cleaners done alright everyday fresh bed made and towels changed cannot fault them for that.
The minibar - 2 bottles of beer; 1 bottle of water and a fruit juice in the middle of your fridge im not sure has a right to call itself a minibar but hey if you get short and cant be bothered walking the 2 mins to the supermarket then happy days for you.
Breakfast was suitable for our needs; not overly warm but I put that down to poor guests not ensuring to close hot lids after taking their food.
Would I stay here again - no.
Would I recommend it - yes but I would manage people's expectations prior to their bookings.

Welcoming and helpful staff, adequate air conditioning for our warm blood, great bathroom and shower, extremely comfortable bed - perfect!

We have just returned after a short break at Trevi Palace luxury inn. We had a huge room, it was clean and comfortable. The staff are amazing even helped me arrange a birthday cake as a surprise for my sister. It has an excellent location steps from Trevi fountain and surrounded by loads shops, cafe, restaurants. Would book again

You cannot fault the location of this hotel, literally around the corner from the trevi fountain, 10 minutes to the pantheon, 20 minutes to the colosseum and 36 minutes to Vatican City. It was a perfect base. The bed was very comfortable and the breakfast had a good choice. The room could do with updating, small things like bottom of the doors paint peeling, cobwebs on the ceiling etc. nothing too bad but not a palace or luxury unfortunately. The staff were also very friendly. Unfortunately due to the central location the street noise is pretty loud up to midnight, however the window shutters did a good job of blocking it out and we slept well, probably due to all the walking we did during the day! Overall a pleasant stay and would recommend to anyone wanting to be very central for a short break in a no frills establishment.

This hotel was conveniently placed for all the sights. We upgraded to the top floor which if honest wasn't worth the money we paid but the room was clean and outside space large. Breakfast wasn't the best. The hot food was cold and the coffee was lukewarm when asked for hot was told that needed to be drank first
I would stay again but wouldn't have breakfast

Our stay at Trevi Palace Hotel was truly one of the best travel experiences we’ve ever had, and a huge part of that was thanks to Chiara at the reception. I’m not entirely sure if I’m spelling her name correctly in Italian, but I absolutely want to mention her because she made our visit exceptional.
From the moment we arrived, she welcomed us with a warm smile and genuine kindness. She was incredibly helpful—far more than we could have imagined. Always cheerful, always ready to assist, offering directions, recommendations, and thoughtful advice that really enriched our time in Rome. It’s rare to meet someone so professional and so sincerely attentive.
The hotel itself is in a fantastic location, just steps from everything. It has that charming, slightly old but very authentic Roman character, which we loved. We stayed as a family—my husband, my daughter, and I—and our room was surprisingly spacious, with two separate areas that made it very comfortable.
Overall, Trevi Palace Hotel exceeded our expectations in every way. But above all, it is the people—especially Chiara—who made this stay unforgettable. We would return in a heartbeat.