Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Attentive staff
Beautiful ambiance
Cons:
Location may be inconvenient for some
Limited gym amenities

Categories

Cleanliness
9.41
Rooms were described as beautiful and spotless.
Service
9.98
Staff received multiple compliments for being attentive, friendly, and professional.
Location
8.22
Some mention of the hotel being a little far from certain attractions.
Room Quality
9.67
Jr suite described as like a miniature palace; rooms are cozy.
Amenities
9.2
Hotel amenities like the rooftop restaurant and spa treatments praised.
Value for Money
9.36
The overall experience was deemed worth the rating.
Food and Beverage
9.71
Food quality at the restaurant highly praised.
Overall Experience
9.68
Guests reported unforgettable stays and memorable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:50

Property Description

Luxurious Arab-Moorish Palace Setting
Palais Faraj Suites & Spa offers a unique experience in the heart of Fès, set in a former Arab-Moorish palace with stunning views of the medina.

Exquisite Moroccan Decor and Modern Amenities
Indulge in the beauty of Moroccan Zellige tiles adorning each air-conditioned suite, complemented by free Wi-Fi, a minibar stocked with complimentary soft drinks, and a flat-screen TV. Select suites even feature private terraces for a touch of luxury.

Relaxation and Culinary Delights
Unwind at the outdoor pool, pamper yourself at the spa and hammam, or enjoy a rejuvenating massage. Delight your taste buds with daily breakfast and authentic Moroccan cuisine at Amandier restaurant. End your day with a refreshing drink at one of the two on-site bars.

Ready to experience the charm of Palais Faraj Suites & Spa? Book now for an unforgettable stay in Fès.

Important information:

Please note that when booking a room on 31 December, the price for the dinner is included in the rate. The cost of the dinner must be paid whether you attend or not.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sat, Jan 10, 2026 until Fri, Feb 20, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FEZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9.4
Based on 267 reviews
Cleanliness: 9.41
Service: 9.98
Location: 8.22
Room Quality: 9.67
Amenities: 9.2
Value for Money: 9.36
Food and Beverage: 9.71
Overall Experience: 9.68
T
Tarik • extended_group • ca
9
2026-02-14 • via Nuitee
P
Paul • solo_traveller • us
8
Nice hotel - some staff could be more attentive
Pros:

Location and layout very nice

Cons:

Staff generally very nice but often slow to respond. Should not have to call for service 3 or 4 times before a response

2026-02-14 • via Nuitee
Y
Yves • solo_traveller • fr
8
2026-02-13 • via Nuitee
U
Udita • couple • de
10
2026-02-13 • via Nuitee
F
feliper398 • Couples • Key Biscayne, Florida
2
Expensive, bad service and a TERRIBLE guide recomended by the hotel
Pros:

When researching where to stay in Fes, we were consistently told that the two best hotels were Palais Faraj Fes and Riad Fes. We chose Palais Faraj and stayed two nights, Friday February 6 and Saturday February 7, 2026.

The hotel itself is in good condition. The infrastructure is solid and the property is well maintained. Unfortunately, our experience in Fes was significantly undermined by the tour guide recommended by the hotel, Fuad.

From the start, the tour felt orchestrated around shops of his choosing. He repeatedly refused to stop at stores we specifically asked to visit in the medina, claiming that doing so would cause mosques to close or that we did not have time. We trusted his explanations, only to later realize that he exclusively took us to shops under pretexts such as “a women’s cooperative” or “the oldest leather tannery in the world,” which were clearly places where he appeared to receive commissions. When we asked again about visiting other stores, he abruptly stated that our time was up.

Beyond this, his behavior crossed professional boundaries. He repeatedly called me “Muhammed,” saying I looked Moroccan, and made frequent comments to my wife about her appearance every time he took a photo. This was uncomfortable and inappropriate.

The most serious issue occurred upon returning to the hotel. Despite us explaining in advance that we intended to pay the guide fee through the hotel by credit card, as we did not carry much cash, he aggressively demanded cash payment. He physically blocked the car outside the hotel and refused to accept any other option. When I suggested we go inside to clarify the hotel’s policy, he followed us in, raised his voice, and began arguing with the receptionist in Arabic. The front desk staff appeared intimidated and, rather than intervening or clarifying policy, told us it was better to pay him immediately. We felt pressured and uncomfortable and paid simply to end the situation.

This entire interaction was extremely unpleasant. What made it worse was the lack of support from the hotel staff. Instead of protecting guests from an aggressive third party they had recommended, the staff deferred to him. We asked to speak with a manager, but none was available Saturday evening, and on Sunday there was no follow-up or call to address our complaint.

Given that Palais Faraj is one of the most expensive hotels in Fes, we expected a far higher standard of service, guest protection, and accountability for vendors they recommend. Unfortunately, this experience became the dark spot of an otherwise beautiful trip to Morocco.

By contrast, we had excellent experiences at Royal Mansour in Marrakech, Four Seasons in Casablanca, and Azalai Desert Camp in the Sahara, which made the shortcomings here even more noticeable.

2026-02-10 • via Tripadvisor
U
Udita • couple • de
10
2026-02-10 • via Nuitee
S
Saidi • couple • fr
10
2026-02-01 • via Nuitee
M
Mario • extended_group • py
7
2026-01-26 • via Nuitee
M
Marijn • extended_group • nl
9
2026-01-26 • via Nuitee
T
Tour08345624497 • Couples
10
Truly Unforgettable Hammam Experience at Palais Faraj
Pros:

My husband and I had the most amazing time at the hammam spa in Palais Faraj Hotel in Fes. We honestly cannot remember the last time we felt so relaxed and pampered. The exfoliation and massage were both incredible, and the warm, beautifully designed atmosphere made the whole experience feel very special and authentic. We are especially grateful to our driver, Mehdi Ezniti, for recommending this hammam to us, as it became one of the true highlights of our trip.

2026-01-09 • via Tripadvisor
L
Luiz Carlos • solo_traveller • br
10
2026-01-09 • via Nuitee
J
Jennifer • extended_group • us
10
2026-01-04 • via Nuitee
J
joaquim • family_with_children • es
9
lujo oriental
Pros:

el edifcio es precioso y el personal es muy atento

Cons:

la bab ziat esta un poco lejos de todo, me pierdo cada vez que vuelvo al hotel, pero es algo folclórico, nada grave

2026-01-03 • via Nuitee
R
Rosalie • couple • ch
8
2026-01-02 • via Nuitee
J
Jörg • couple • de
10
Unheimlich tolles Ambiente
Pros:

Unheimlich tolles Ambiente, viel zu entdecken im Hotel, von der Bibliothek bis zum Pool. Genial auch, dass man sein Fahrzeug direkt im Hotel parken kann

Cons:

Es gab nichts, was mir nicht gefallen hat

2025-12-29 • via Nuitee
X
xin • couple • us
10
Beautiful palace, wonderful Jr Suite, warm and helpful staff, delicious food, and amazing Medina views
Pros:

It is an amazing hotel. We felt like walked into a palace. We were warmly greeted and welcomed right away, and were upgraded to a Jr suite upon check in. The Jr suite is like a miniature palace with amazing views into the court yard. The breakfast is great and so are the dinner, with amazing views into the Medina. This hotel made our Fez stay extra memorable!

Cons:

None

2025-12-28 • via Nuitee
R
RAMZI • couple • fr
10
Pros:

Le cadre magnifique, la vue, l'hotel et le mobilier oeuvres d'art, le personnel adorable et vraiment aux petits soins. Juste 5 étoiles bien méritées

Cons:

Absolument rien

2025-12-23 • via Nuitee
D
Danny • solo_traveller • gb
10
Excellent stay , will be rebooking in a few months time.
Pros:

The attention to detail was amazing.
The staff were brilliant, all very communicative and efficient in all engagements.
Spa treatments were so good I went twice for the full package.

Cons:

It could do with some free weights in the gym.

2025-12-20 • via Nuitee
P
Philippe • couple • ma
10
Pros:

Un hotel avec beaucoup de charme et un personnel au petit soin.

2025-12-20 • via Nuitee
J
Jacky • couple • fr
10
2025-12-15 • via Nuitee