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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Ironing service
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Massage services
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Packed lunches
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Currency exchange
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Hammam
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Evening entertainment
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Outdoor furniture
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Spa/wellness center services
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Spa tub (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Art gallery on site
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Wine release events
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Exercise/lap pool
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Japanese garden
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Hosted evening meal (reserve)
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Charcoal grill
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Arab-Moorish Palace Setting
Palais Faraj Suites & Spa offers a unique experience in the heart of Fès, set in a former Arab-Moorish palace with stunning views of the medina.
Exquisite Moroccan Decor and Modern Amenities
Indulge in the beauty of Moroccan Zellige tiles adorning each air-conditioned suite, complemented by free Wi-Fi, a minibar stocked with complimentary soft drinks, and a flat-screen TV. Select suites even feature private terraces for a touch of luxury.
Relaxation and Culinary Delights
Unwind at the outdoor pool, pamper yourself at the spa and hammam, or enjoy a rejuvenating massage. Delight your taste buds with daily breakfast and authentic Moroccan cuisine at Amandier restaurant. End your day with a refreshing drink at one of the two on-site bars.
Ready to experience the charm of Palais Faraj Suites & Spa? Book now for an unforgettable stay in Fès.
Please note that when booking a room on 31 December, the price for the dinner is included in the rate. The cost of the dinner must be paid whether you attend or not.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Free private parking is possible on site (reservation is needed).
Location
Guest Reviews
the rooftop
the view
location
the decoration
the AC
the breakfast
The room in our bathroom had a floor waste with a loose metal cap. As there was no shower you had to sit in the bath with a hand held shower head and when the bath emptied a foul sewage smell enveloped the whole room from this floor outlet. I reported it twice and they attempted to fix it, but to no avail. Eventually, I asked to speak with the manager who offered to move us out of the room for our last night, having already spent 3 nights feeling sick with the smell. I told him that I expected some refund on the room charge and he agreed. When it came to check out nothing had been done and the receptionist called him at home, and he offered me 120 MAD or $18 AUD refund. I told him this was an insult. They then said could I leave it with them and they would discuss it with a higher manager and Email me the next day. The did not do this but rather put the full amount through on the my credit card they had a holding amount on. Secondly, I had booked 2 Hamman spa appointmemts with the hotel througj booking.com and received a confirmation. We went to the spa on the day of the booking at 3pm and they told me they didn't have a booking
So I took my phone to the manager and showed him the bookinh confirmation on booking.com. He said they had no room unless we came at 6.30pm. We had to alter our dinner booking to accomodate this and they could not even appologise. I am appalled by this "could not care less" attitude and their audacity to process my credit card for $3040 without me signing.
We went for lunch on tge patio. Food was not good, cold meat was undercooked. When we said that the food was not ok, we wete treated very rudely, told food was fine and that it was cold as the kitchen was upstairs. And we just had to pay, even when we did mot eat it as we wete afraid to get sick from the still raw kebab. Second photo shows what was called a small salad.
Good location, beautiful building. terrible food, no shower only bathtub, no WiFi. There is a lot of noise at night. Not a good rest. This is not luxury is just expensive.
Fantastic 5-star experience. Large, well-appointed, very comfortable rooms. Great beds and pillows. Beautiful public spaces, fantastic breakfast, nice bar and food options with exceptional views. Staff all provided exceptional service, except for the gentleman that sits outside of the restaurant and bar entrance, who was indifferent at past over both nights of our stay. Location is not an easy walk to town if that is important to you, but its location at far side of town is very relaxing and a respite.
L’hôtel en lui même les extérieurs sont jolies
C’est impersonnels et pas bon rapport qualité prix
Très beau palais, personnel accueillant et souriant
Прекрасный отель. Немного уставший, но в целом приятная атмосфера, удобные кровати и подушки
Немного скудные завтраки для отеля 5 звезд
Très bien
Location
Breakfast
Ambientes bonitos e agradáveis
O tamanho do banheiro é muito pequeno e a falta de proteção faz tudo ficar molhado e escorregadio
Location and layout very nice
Staff generally very nice but often slow to respond. Should not have to call for service 3 or 4 times before a response
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