The Malvern

Hotels
8.1 (906 reviews)
Grovewood Road , Great Malvern , gb

Free

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great facilities
Amazing staff
Lovely relaxing stay
Cons:
Damp room
Dirty conditions
Poor value for money

Categories

Cleanliness
6.85
Multiple mentions of unclean conditions, including hair on the bed and poor state of the room.
Service
9.85
Overall positive feedback on staff interactions, with notable mention of helpful staff.
Location
8.85
Location mentioned negatively with views of an Aldi and a Premier Inn, but no major complaints about convenience.
Room Quality
5.85
Room conditions were poor, including dampness and faulty amenities.
Amenities
9.35
Good amenities like the spa were mentioned, but some areas need TLC.
Value for Money
7.85
General disappointment about the price relative to the quality of the hotel.
Food and Beverage
8.35
Mixed reviews; food quality noted positively, but issues with breakfast supply.
Overall Experience
7.85
A mix of good and bad experiences, ultimately disappointing for an anniversary stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:55

Property Description

Luxurious Spa and Wellness Facilities
Indulge in a world of relaxation at The Malvern's AA rated 4-star hotel. Immerse yourself in our state-of-the-art spa featuring ELEMIS and Biotec treatments, along with holistic therapies to rejuvenate your body and mind.

Gastronomic Delights
Savor the exquisite flavors at our brasserie and restaurant, offering locally sourced organic food.

Tranquil Countryside Retreat
Escape the hustle and bustle of city life and unwind in the serene countryside just 45 minutes from Birmingham. Reconnect with nature and rejuvenate your senses at The Malvern.

Book now to experience the epitome of luxury and tranquility at The Malvern.

Important information:

When booking 4 rooms or more, different policies and additional supplements will apply and a deposit is required
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

8.1
Based on 906 reviews
Cleanliness: 6.85
Service: 9.85
Location: 8.85
Room Quality: 5.85
Amenities: 9.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 7.85
L
Lee solo_traveller gb
9
Pros:

The was great! Staff were brilliant!

2026-08-21 via Nuitee
F
Francis couple gb
8
2026-08-21 via Nuitee
S
Sian couple gb
8
Lovely spa break in disappointing location.
Pros:

Lovely swimming pool with good opening times for guests. Nice breakfast. Comfortable room with a/c.

Cons:

Location on an industrial site was a bit of a surprise- surroundings were a supermarket and lorry park. Mandatory deposit for room on arrival also seemed unnecessary.

2026-08-18 via Nuitee
J
Joel solo_traveller gb
8
Wonderful spa for all weathers
Pros:

It's all about the spa. A great place to spend time. Not really a pool so much as a giant indoor/outdoor jacuzzi, which we intend to revisit in winter, along with the best saunas and steam room you'll find.

Cons:

Simply not as "posh" a hotel as I'd expected but that may be my misinterpretation from the spa images. Location is a pain if you want to go out to eat. Basically a business park a couple of miles from anything.
But just plan to stay there all the time 😏

2026-08-15 via Nuitee
E
Elaine couple ie
5
Manage expectations and you’ll get fine .
Pros:

Very nice staff

Cons:

It didn’t look as good as the photos . Pretty dated .

2026-08-15 via Nuitee
K
Kerry solo_traveller gb
10
2026-08-15 via Nuitee
J
Janet couple gb
10
Pros:

The hotel very nice and staffs very friendly and good really good

Cons:

Nothing at all

2026-08-14 via Nuitee
M
Mark solo_traveller gb
9
Lovely spa hotel, nice meal and pleasant staff. Could just do with a better bar area
Pros:

Lovely spa
Fantastic room

Cons:

Lack of bar facilities to enjoy a drink in the evening

2026-08-12 via Nuitee
C
Chris solo_traveller gb
7
2026-08-10 via Nuitee
E
Eleanor couple ie
8
Pros:

Clean hotel , friendly staff

Cons:

The coffee

2026-08-07 via Nuitee
B
Barbara solo_traveller gb
10
2026-08-07 via Nuitee
J
Joanne couple gb
10
A lovely night away from home.
Pros:

Didn’t use the spa facilities but they looked great. Hotel was very comfortable and spacious. Our room was good and very quiet overnight and we could see Malvern hills from our window which was a bonus.

2026-08-07 via Nuitee
C
Charlotte couple gb
7
2026-08-04 via Nuitee
D
Divya couple gb
8
2026-07-24 via Nuitee
D
Deborah solo_traveller gb
10
2026-07-23 via Nuitee
E
Emma solo_traveller gb
10
I had a relaxing, calm and pleasant stay.
Pros:

That I went solo and I felt so welcome and safe. Everyone was lovely.

Cons:

Nothing I love coming here.

2026-07-21 via Nuitee
K
Kerry couple gb
7
recovery
Pros:

i love this place, the staff are great and the treatments are lovely, i like swimming outside. The food also is very good

Cons:

The outside could do with dressing up, eg living plant wall, as its very industrial. Areas are starting to look very tired, however, i understand this is being addressed.

2026-07-19 via Nuitee
E
E9564XEnicolem Friends getaway
10
Highly recommend a massage By Katie D
Pros:

Had the most amazing full body massage by Katie D- highly recommend booking in with her

2026-07-17 via Tripadvisor
K
Kerry extended_group gb
10
Pros:

4 of us came for my parters 30th, we had the best night and are already sorting plans to come back soon

2026-07-14 via Nuitee
H
Helen couple gb
10
2026-07-13 via Nuitee