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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Non-smoking throughout
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Wheelchair accessible
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Adult only
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Steam room
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Beauty Services
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Exercise/lap pool
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Electric bicycle charging station
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Charcoal grill
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Spa and Wellness Facilities
Indulge in a world of relaxation at The Malvern's AA rated 4-star hotel. Immerse yourself in our state-of-the-art spa featuring ELEMIS and Biotec treatments, along with holistic therapies to rejuvenate your body and mind.
Gastronomic Delights
Savor the exquisite flavors at our brasserie and restaurant, offering locally sourced organic food.
Tranquil Countryside Retreat
Escape the hustle and bustle of city life and unwind in the serene countryside just 45 minutes from Birmingham. Reconnect with nature and rejuvenate your senses at The Malvern.
Book now to experience the epitome of luxury and tranquility at The Malvern.
When booking 4 rooms or more, different policies and additional supplements will apply and a deposit is required
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Guest Reviews
Spa facilities
Nothing
The Malvern was beautiful and felt relaxing as soon as you walked in the door, it was clean and elegant. The rooms were a good size and all the staff were super friendly and very helpful!
There was only a couple of things I think would have made the stay better…there were no sockets by the beds to plug in devices and phones. Also, myself and friend found the beds very uncomfortable, when you suffer with back/hip problems the beds were far to hard, used to having memory foam at home that helps with this. Think older customers would find the same
So relaxing, staff are so friendly
Spa whole aay.
Top notch facial with the bonus of a head massage from Natalia, nice ambiance. ALL team members friendly and attentive to my every need.
Tasty salmon eggs benedict for lunch, decent coffee.
Value wise OK as had 45 min treatment, £15 for lunch and £10 off Elemis.
Pool was a little cooler than usual, as there was a fault.
Poolside inside very busy from 3pm, cool cloudier day. I'd always choose the a.m. if going for half a day.
Pool is lovely. Very warm. Room was quiet. Breakfast was good.
Position of hotel on an industrial estate. This isn't clear on the description. Also if you are not there for a spa day there is no comfortable lounge bar to get a drink during the day. We had to wait for our room in the 'grand lounge' where we were the only people dressed in outdoor clothes. Everyone else was in robes and flip flops. My husband felt a bit uncomfortable. We could see people having pedicures and foot massages. Don't think it's clear in the description that this is a 'spa' hotel and not really for people to stay just for a visit to Malvern ( we were going to a show).
The availability of plug sockets in the room was dire. There was a double plug behind one bedside cabinet but the phone and lamp were plugged in there ( had to pull the phone out). The other side had one single socket which was unusable as it was for a round prong plug. Definitely room for improvement.
Always amazing hospitality
Clean and friendly
Had to cancel lift not operational
Lift not werking
It was two years since we were here and we noted some improvements in the facilities around the pool and spa areas. It’s clear the hotel has invested in the property. The bedroom we had was refurbished and was tasteful in decor. Everything worked ! However still only small tv on the wall shame it wasn’t upgraded to a larger flat screen ….
Since our last stay the menu got changed in the restaurant. Personally we felt the food choice somewhat strange not haute cuisine and not pub style somewhere in the middle and not quite there
Felt quality not there and was disappointed. Quite pricey too.
Spa, room and breakfast good, staff very pleasant.
Location, not what we expected, an industrial estate. This should be reflected within the hotel details so that the booker is fully informed.
Easy to park
No proper lounge to have a drink if you are not using the spa
The spa was incredible. Especially as it is heated. The food was lovely, lots of choice for lunch and dinner: the room was spacious and bed was really comfy. Staff were friendly.
Even though there was a window. The room was quite hot.
Some staff were a little unprofessional as I could hear their conversations. (Coffee bar)
Everything
NA
Was an amazing stay despite the weather! Spa was great and the food and drink was also of great quality. Not too far from the Malvern Hills and only a 5 minute walk or a one minute drive from a retail park, situated really well!
Nothing, the stay was great even despite the weather!
The Staff were brilliant
The food was amazing
The facilaties Excellent
The Treatment , firm upper body massage was Perfect .
Parking and no Garden
Mixed experience for us
Pros - Very pleasant pool and inside and outdoors, the water was very warm and the staff were attentive. Massage was very good if expensive. Breakfast was good, didn't try the dinner as there seemed better value in the town. The gym looked comprehensive but we didn't try it.
Cons - The Spa flatters to deceive, it was quite crowded at times and there were no hot tub /Jacuzzis although there were areas in the external pool where there were jets. Its didn't consist of much else, treatment areas , and a chill room ( a dark area with beds !) . The foot spa was a joke ( 3 wash hand basins on the ground ). The steam rooms and saunas were far too hot and unpleasant. The Spa and hotel is basically in a retail park with a Premier Inn at the back and a Lidl at the front, so don't expect scenic olde world charm. The rooms are OK but didn't have enough plugs near the beds. Some areas of the spa are starting to age and show wear. What was bad IMO was that the lift had been out of action for a month and the notices said it would be OOO for 9 weeks which is quite unprecedented in my experience, meaning that people with walking difficulties ( not us ) were struggling with two flights of stairs. We had the experience as a present , but for the high average rate this was pretty poor value and we would not go back.
Really relaxing and comfortable two night stay at Malvern spa hotel. We chose to eat at the restaurant both evenings enjoying the variety of the menu and friendly staff. The restaurant host Ollie stood out with his energy and enthusiasm towards ensuring we were happy. Also a special mention to Sarah the spa host who worked very hard with nothing too much trouble!
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