The Malvern

Hotels
8.1 (912 reviews)
Grovewood Road , Great Malvern , GB

listing image 1
Show all photos
Free

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great facilities
Amazing staff
Lovely relaxing stay
Cons:
Damp room
Dirty conditions
Poor value for money

Categories

Cleanliness
6.85
Multiple mentions of unclean conditions, including hair on the bed and poor state of the room.
Service
9.85
Overall positive feedback on staff interactions, with notable mention of helpful staff.
Location
8.85
Location mentioned negatively with views of an Aldi and a Premier Inn, but no major complaints about convenience.
Room Quality
5.85
Room conditions were poor, including dampness and faulty amenities.
Amenities
9.35
Good amenities like the spa were mentioned, but some areas need TLC.
Value for Money
7.85
General disappointment about the price relative to the quality of the hotel.
Food and Beverage
8.35
Mixed reviews; food quality noted positively, but issues with breakfast supply.
Overall Experience
7.85
A mix of good and bad experiences, ultimately disappointing for an anniversary stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:55

Property Description

Luxurious Spa and Wellness Facilities
Indulge in a world of relaxation at The Malvern's AA rated 4-star hotel. Immerse yourself in our state-of-the-art spa featuring ELEMIS and Biotec treatments, along with holistic therapies to rejuvenate your body and mind.

Gastronomic Delights
Savor the exquisite flavors at our brasserie and restaurant, offering locally sourced organic food.

Tranquil Countryside Retreat
Escape the hustle and bustle of city life and unwind in the serene countryside just 45 minutes from Birmingham. Reconnect with nature and rejuvenate your senses at The Malvern.

Book now to experience the epitome of luxury and tranquility at The Malvern.

Important information:

When booking 4 rooms or more, different policies and additional supplements will apply and a deposit is required
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

8.1
Based on 912 reviews
Cleanliness: 6.85
Service: 9.85
Location: 8.85
Room Quality: 5.85
Amenities: 9.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 7.85
L
Laura • couple • gb
10
Absolutely wonderful
Pros:

Everything. It was our second stay there and it was exceptional once again

2026-10-20 • via Nuitee
J
Julie • couple • gb
9
We felt very relaxed and we thought the staff went above and beyond they all were really professional very well managed
Pros:

The property was very good excellent facility

Cons:

We liked everything

2026-10-15 • via Nuitee
P
Paul • solo_traveller • gb
9
Great location, food, facilities and friendly staff.
Pros:

The spa was fantastic and the rooms were done to the highest spec. The staff were all friendly and helpful.

Cons:

The only complaint was that the lift wasn’t working and I had to walk up two flights of stairs.

2026-10-08 • via Nuitee
A
Anirudha Sahu • extended_group • gb
10
Happy
Pros:

Swimming,

Cons:

Limited space for Jacuzzi

2026-09-17 • via Nuitee
A
A • solo_traveller • gb
10
Very nice overnight stay
Pros:

Friendly, helpful staff
Very clean and comfortable accommodation.
Relaxed atmosphere

Cons:

On a trading estate on outskirts of malvern so quite a walk into the town
(But easy to get to by car)

2026-09-13 • via Nuitee
C
Claire • couple • gb
9
Excellent. Sure we will return.
Pros:

Good location for our specific visit. Spa was lovely.

2026-09-12 • via Nuitee
S
Stephen • couple • gb
8
Most enjoyable. We would return. The negatives are easily fixed and we don`t expect perfection.
Pros:

staff were excellent throughout, cheerful, polite, professional. Treatments were outstanding second time around. Restaurant service excellent, food good, high quality breakfast. Lovely spa facilities, very clean throughtout

Cons:

Service room, bed not made tea etc not replaced. Carpet had long hairs in it.# and stuck to feet. Bath ran cold and had to be supplemented by boiling kettles. Bath plug kept popping out.

2026-09-09 • via Nuitee
M
marcia • couple • gb
10
Amazing spa and facilities…will definitely visit again!
Pros:

Excellent spa, exceptional food and great customer service, relaxing massage

2026-09-09 • via Nuitee
M
Mick • couple • mt
10
2026-09-06 • via Nuitee
J
Jones • solo_traveller • gb
10
2026-09-06 • via Nuitee
A
Andrea • family_with_children • gb
8
Pros:

Food was superb.

Cons:

It is a spa rather than a hotel so no bar or lobby area that you'd find in a traditional hotel.

2026-09-03 • via Nuitee
J
Jamie • solo_traveller • us
10
2026-09-03 • via Nuitee
A
Andrew • solo_traveller • gb
4
Forgettable
Pros:

Location

Cons:

Expensive if you don’t use the spa facilities.
The kitchen was closed so no meals.
No character

2026-09-02 • via Nuitee
H
Hannah • family_with_children • gb
10
2026-08-26 • via Nuitee
A
AEGReading • Couples • Reading, Berkshire, England
8
Lovely Break
Pros:

We had a lovely 4 night break in July during the hot weather. the pool was lovely but understandably busy and there aren't enough parasols to ensure that there was enough shade for everyone.
The breakfasts were good - although I object to being asked to book a time for breakfast - this is supposed to be a relaxing stay. The restaurant food was good although the menu didn't change much.
The staff were pleasant and helpful.
As we had had to pay for all 4 nights before we arrived I was surprised to be asked to pay another deposit on arrival.

2026-08-24 • via Tripadvisor
V
Vivien • solo_traveller • us
9
Pros:

The spa facilities were really nice. The breakfast was lovely

Cons:

Couple of the saunas were broken

2026-08-23 • via Nuitee
L
Lee • solo_traveller • gb
9
Pros:

The was great! Staff were brilliant!

2026-08-21 • via Nuitee
F
Francis • couple • gb
8
2026-08-21 • via Nuitee
S
Sian • couple • gb
8
Lovely spa break in disappointing location.
Pros:

Lovely swimming pool with good opening times for guests. Nice breakfast. Comfortable room with a/c.

Cons:

Location on an industrial site was a bit of a surprise- surroundings were a supermarket and lorry park. Mandatory deposit for room on arrival also seemed unnecessary.

2026-08-18 • via Nuitee
E
Elaine • couple • ie
5
Manage expectations and you’ll get fine .
Pros:

Very nice staff

Cons:

It didn’t look as good as the photos . Pretty dated .

2026-08-15 • via Nuitee