Holiday Inn Express & Suites Singapore Novena by IHG

Hotels
•
Holiday Inn Express
8.3 (1897 reviews)
201 Balestier Road , Singapore , SG
+65 6355 9988

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good/central location near buses, restaurants and 24-hour stores
Consistently clean rooms and comfortable beds
Friendly and helpful staff (positive mentions of front desk and housekeeping)
Good breakfast options with clear labelling (vegetarian-friendly)
Swimming pool and easy access to attractions (Sentosa, airport taxi ~20 mins)
Cons:
Breakfast area often crowded/small and breakfast hours/coffee availability can be limited
No room service and limited luggage assistance for some guests
Some reports of hallway noise and minor maintenance issues (leaking bidet)
Perceived distance from MRT/central areas for some guests; neighborhood lacks nearby shops
At least one unresolved refund/payment complaint

Categories

Cleanliness
8.9
Multiple reviews describe rooms as 'very clean', 'clean and tidy' and 'cleanliness top notch', though a few maintenance issues were noted (leaking bidet causing wet floor). Overall cleanliness is strong.
Service
8.1
Front desk and housekeeping frequently praised as friendly and helpful (specific praise for staff and Valentine). Some service negatives: denied coffee near breakfast closing, no room service, lack of luggage assistance, and at least one refund/payment complaint.
Location
8.6
Many guests call the location convenient—close to buses, shops, restaurants and ~20 mins to Sentosa/airport by taxi. A few comments mention being far from the MRT/centre or lacking nearby shops, producing mixed but generally positive sentiment.
Room Quality
8.4
Rooms are described as clean, comfortable and relatively spacious for Singapore; some rooms noted as slightly small and occasional bathroom layout/fixture issues (leaking bidet, narrow shower screen). Overall room quality is good.
Amenities
7.9
Amenities like a swimming pool and convenient 24-hour stores nearby are positives. Weaknesses include small/crowded breakfast areas, no in-room dining/room service for some guests, and limited breakfast seating at peak times.
Value for Money
7.7
Opinions vary: several guests say it's good value, while others explicitly call it 'too expensive' given lack of luggage assistance and some service gaps. Mixed-to-slightly-below expectations on value.
Food and Beverage
8.2
Breakfast is frequently praised (clearly labelled vegetarian options, good coffee/fruits), but complaints include crowded/small breakfast area, watery porridge, early coffee shutdowns and occasional staff courtesy issues.
Overall Experience
8.6
Most guests report an enjoyable stay with friendly staff, good location and comfortable rooms. A minority report notable negatives (refund issues, access to city centre, service gaps) but overall experience trends positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Convenient Location & Nearby Attractions

Located in the Balestier district, Holiday Inn Express & Suites Singapore Novena is surrounded by historical sites and just a short drive away from shopping centers and hospitals.

Comfort and Convenience

Enjoy a comfortable stay with amenities like power showers, blackout blinds, high-quality bedding, complimentary breakfast, and unlimited Wi-Fi.

Integrated Food & Beverage Experience

The Express Café & Bar offers a unique dining experience, providing the perfect setting to work, relax, or recharge during your stay.

Book your hassle-free and affordable stay at Holiday Inn Express & Suites Singapore Novena today!

Important information:

Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. Please note that hotel may contact the cardholder for verification purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Guest Reviews

8.3
Based on 1897 reviews
Cleanliness: 8.9
Service: 8.1
Location: 8.6
Room Quality: 8.4
Amenities: 7.9
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 8.6
M
Martin • solo_traveller • ch
8
Pros:

Frühstück
Pool (leider Badehose vergessen)

Cons:

Zimmer rel. Klei und sehr nüchtern, Schrank oder grössere Garderobe hat gefehlt.

2026-11-05 • via Nuitee
F
Flood • solo_traveller • us
5
Spartan facilities. Better suited for younger people who are looking to make a move up from Hostels.
Pros:

Room was OK except for the bed. Was very quiet.

Cons:

There was very little to do in the neighborhood. Had to take a bus to go anywhere. There were a couple of local shops to hav3 coffee but they were small and didnt offer much. My building had signs saying no alchohol. There was no mention of this in the booking.com description. The staff was nice, but mostly older students. I was there a week. Didnt get new towels or any cleaning. If there was a broom in the room, I would have swept the floor. Very Spartan. Literally 1 fork, 1 spoon, 1 glass, knife. No TV in room.

2026-11-05 • via Nuitee
K
Kubashnie • solo_traveller • sa
7
2026-11-03 • via Nuitee
L
Liane • family_with_children • de
7
Pros:

Das Frühstück war gut

2026-11-01 • via Nuitee
D
Denis • family_with_children • ca
10
2026-10-28 • via Nuitee
K
Kery • solo_traveller • us
8
Convenient
Pros:

The areas was close to a bus station, and walkable
To some shops and food places.

Cons:

The hallways was loud. I could hear guests in hallway and coming in and out of rooms. Breakfast serving areas too small and crowded, breakfast could be better.

2026-10-27 • via Nuitee
M
Muhammad Bilal • couple • au
7
Nice rooms but not good value for money. Too expensive when guests have to carry own luggage and cannot order any room s
Pros:

Room was clean and tidy.
Easy check in process.

Cons:

No room service.
No assistance with luggage to get in the room.

2026-10-26 • via Nuitee
K
Kinnar Ragavan • couple • in
9
2026-10-26 • via Nuitee
M
Mark • couple • au
8
First visit to Novena and happy and enjoy different area.
Pros:

Nice and clean and close by to restaurants

Cons:

N/A

2026-10-23 • via Nuitee
K
Kaounis • solo_traveller • sg
1
2026-10-19 • via Nuitee
G
Gilad • couple • us
7
2026-10-17 • via Nuitee
B
Benito Javier • family_with_children • es
7
Precio en exceso para lo que ofrece
Pros:

Personal excelente y atentol. Permitieron que recogiese las maletas más tarde y poder asearme_ducharme.

Cons:

Complicado el acceso al centro dependiendo de un metro a 1.4 km . Autobús del otro lado de la calzada. Complicado para atravesar la calle

2026-10-14 • via Nuitee
R
Rhea • solo_traveller • in
8
2026-10-13 • via Nuitee
C
Charles B. • couple • au
8
Good Option For Singapore
Pros:

Good location and only 20 mins by taxi from airport.
Very good breakfast.
Swimming pool.
Friendly staff.

Cons:

Nothing

2026-10-09 • via Nuitee
W
W M B Divakara • solo_traveller • it
10
2026-10-08 • via Nuitee
N
Natasha • couple • in
8
Good hotel. Very good location. Definitely value for money.
Pros:

Everything was good. Front desk staff & housekeeping staff were very nice to guests. Hotel is at a good prime location. Sentosa is hardly 20 minutes from the hotel. Lots of good restaurants nearby, SevenEleven and other 24 hours open stores are at a walk of 2-5 minutes.

Cons:

Breakfast hours can be extended until 10:30 am OR maybe they need to be slightly flexible if a guest asks for just a cup of coffee. At 9:50 am, both the coffee machines were shut and upon my request i was denied a cup of coffee. Many other guests struggled too for this. F&B staff can be more courteous. They didn't have in-room dining facility.

2026-10-07 • via Nuitee
G
Gary Cameron • solo_traveller • us
8
2026-09-19 • via Nuitee
J
JEAN-MICHEL • couple • fr
8
2026-09-17 • via Nuitee
G
Grace • couple • ca
9
2026-09-16 • via Nuitee
M
Myrto • extended_group • gr
9
Cons:

Είναι πολύ μακριά από το κέντρο και η γειτονιά δεν έχει μαγαζιά γύρω αν θέλεις να αγοράσεις φαγητό

2026-09-16 • via Nuitee