The Saint Hotel, New Orleans, French Quarter, Autograph Collection

Hotels
Autograph Collection
8.3 (614 reviews)
931 Canal Street , New Orleans , us

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Lounging area
Cons:
Rude staff
Poor cleanliness

Categories

Cleanliness
7.86
Several reviews mention issues with cleanliness, including dirty filters and moldy grout.
Service
6.83
Multiple reviews described the staff as rude and unhelpful, indicating significant service issues.
Location
10
Consistently praised for its great location near main attractions.
Room Quality
8.87
Some positive feedback on comfort, but notable issues reported with broken items.
Amenities
8.32
Amenities mentioned were lacking, particularly concerning the bar service and breakfast.
Value for Money
8.85
Value criticized due to the overall experience not meeting expectations.
Food and Beverage
6.81
Negative remarks regarding food and beverage quality and service.
Overall Experience
8.86
Overall experience affected by service and cleanliness issues despite location advantages.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:11

Property Description

Luxury Accommodation in the Heart of New Orleans

Convenient Amenities: Each room at The Saint Hotel features a flat-screen TV, minibar, and coffee-making facilities. Guests can also utilize the fitness center, business center, and enjoy WiFi throughout the property.

Dining and Entertainment: Indulge in local Louisiana cuisine at Tempt restaurant or sip cocktails at Burgundy Bar while enjoying live jazz music. Shared lounge areas and billiards offer additional entertainment options.

Prime Location: Situated in the Central Business District, this hotel is a short walk from Bourbon Street and the French Quarter. Explore nearby attractions like the Voodoo Museum and Jazz Museum, all within minutes of the property.

Book now for an unforgettable stay at The Saint Hotel, Autograph Collection in vibrant New Orleans!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 49 per day.

Location

Guest Reviews

8.3
Based on 614 reviews
Cleanliness: 7.86
Service: 6.83
Location: 10
Room Quality: 8.87
Amenities: 8.32
Value for Money: 8.85
Food and Beverage: 6.81
Overall Experience: 8.86
C
Cairl couple us
10
Perfect stay
Pros:

Great location.

Cons:

No complaints here.

2026-06-30 via Nuitee
D
Don solo_traveller us
10
French Quarter vibes!
Pros:

The staff and the rooms!

Cons:

Can't think of anything!

2026-06-30 via Nuitee
B
Brittany family_with_children us
5
Cons:

The incidental fee is EXTREMELY HIGH and cut into my available funds to have a good time with.

2026-06-29 via Nuitee
E
Elonda couple us
10
2026-06-25 via Nuitee
S
Sondra couple us
10
2026-06-25 via Nuitee
A
Adrienne couple us
10
Nice stay!
Pros:

The hotel was very nice and the location was good. Most places were in walking distance.

Cons:

N/A

2026-06-22 via Nuitee
L
Lajerrick couple us
10
2026-06-20 via Nuitee
M
Michie solo_traveller us
10
Overall, the stay was comfortable, clean, and safe!
Pros:

The location was very convenient to the heart of New Orleans! The staff were very friendly and the valet workers were nice and reliable. I left a pair of shoes in the car and the valet worker went and got them out of the car for me. The hotel provided us with complimentary shortbread biscuits and water upon arrival! It was a great experience and super clean! They have a restaurant and bar down stairs as well.

Cons:

At first we did not know we had to pay for parking. It was not blankly stated you had to search to see. We only stayed one night and parking was $56.

2026-06-20 via Nuitee
E
Elegria couple us
10
Will definitely book that room again definitely worth it
Pros:

Very cute spacious convenient

Cons:

They didn’t have that many for valet so it took a little bit longer than normal, but not too bad

2026-06-19 via Nuitee
S
Susan family_with_children us
10
Pros:

It is a nice place! Love the decorations

Cons:

The door handle had to be turned hard to pull the lock back in so i forgot and the door did not close and stayed partially open when i first got here.

2026-06-19 via Nuitee
D
Donnie solo_traveller us
10
2026-06-15 via Nuitee
E
Elonda couple us
10
Pros:

The rooms

Cons:

N/a

2026-06-13 via Nuitee
E
Elonda couple us
10
Pros:

The rooms

2026-06-13 via Nuitee
L
LaKisha couple us
10
2026-06-11 via Nuitee
I
Ian couple gb
9
The stay at New Orleans was fantastic
Pros:

Design was very good and staff are friendly

Cons:

Nothing

2026-06-08 via Nuitee
C
Crystal couple us
10
2026-06-07 via Nuitee
D
DawndeeBedard couple us
9
We loved our time in New Orleans.
Pros:

The location was great, staff was friendly, room was very nice.

Cons:

The only negative thing about the room was the lack of an over head light. It had several lamps but still felt a little dark.

2026-06-04 via Nuitee
C
Christopher solo_traveller us
8
Cons:

Jazz is no longer featured at the bar ever since the pandemic--false advertising!

2026-05-31 via Nuitee
R
Rasheeda couple us
10
2026-05-23 via Nuitee
S
Shelundus solo_traveller us
10
Pros:

The location

Cons:

No view. My view was a brick wall and windows were painted blocking any natural light coming in.

Room was very small for the price paid. Pictures made room look allot bigger

Had to get a working refrigerator and blinking light replaced. Had 2 of them left the unworking cooler/ refrigerator in room

2026-05-19 via Nuitee