The Saint Hotel, New Orleans, French Quarter, Autograph Collection

Hotels
Autograph Collection
8.3 (577 reviews)
931 Canal Street , New Orleans , us

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Lounging area
Cons:
Rude staff
Poor cleanliness

Categories

Cleanliness
7.86
Several reviews mention issues with cleanliness, including dirty filters and moldy grout.
Service
6.83
Multiple reviews described the staff as rude and unhelpful, indicating significant service issues.
Location
10
Consistently praised for its great location near main attractions.
Room Quality
8.87
Some positive feedback on comfort, but notable issues reported with broken items.
Amenities
8.32
Amenities mentioned were lacking, particularly concerning the bar service and breakfast.
Value for Money
8.85
Value criticized due to the overall experience not meeting expectations.
Food and Beverage
6.81
Negative remarks regarding food and beverage quality and service.
Overall Experience
8.86
Overall experience affected by service and cleanliness issues despite location advantages.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:11

Property Description

Luxury Accommodation in the Heart of New Orleans

Convenient Amenities: Each room at The Saint Hotel features a flat-screen TV, minibar, and coffee-making facilities. Guests can also utilize the fitness center, business center, and enjoy WiFi throughout the property.

Dining and Entertainment: Indulge in local Louisiana cuisine at Tempt restaurant or sip cocktails at Burgundy Bar while enjoying live jazz music. Shared lounge areas and billiards offer additional entertainment options.

Prime Location: Situated in the Central Business District, this hotel is a short walk from Bourbon Street and the French Quarter. Explore nearby attractions like the Voodoo Museum and Jazz Museum, all within minutes of the property.

Book now for an unforgettable stay at The Saint Hotel, Autograph Collection in vibrant New Orleans!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 49 per day.

Location

Guest Reviews

8.3
Based on 577 reviews
Cleanliness: 7.86
Service: 6.83
Location: 10
Room Quality: 8.87
Amenities: 8.32
Value for Money: 8.85
Food and Beverage: 6.81
Overall Experience: 8.86
J
Justin couple us
8
Pros:

The location, staff, and room were great. The shower in particular had great pressure and the provided amenities were helpful.

Cons:

The bed was a little hard and lumpy which did not help my back. The pillows also were not as comfortable as I would like. I would bring my own pillow next time.

2026-04-14 via Nuitee
S
Shai solo_traveller il
9
Pros:

The room was big.
The location of the hotel.

Cons:

The pillows are lumpy.
The light is dim, the lighting in the room needs to be improved

2026-04-13 via Nuitee
T
Tyler couple us
7
Great location, but nothing going on inside the hotel.
Pros:

Great location with cool looking lobby

Cons:

Restaurant and bar were ghost towns.

2026-04-09 via Nuitee
W
woodruff couple us
10
A short sentence to sum up my stay was unbelievably awesome.
Pros:

The location is awesome. It's right on the edge of the French Quarter within walking distance to everything. The management is very accommodating. We stayed in the St Christopher Suite. It was absolutely beautiful. Clean, Floor to ceiling white marble bathrooms. Large claw foot soaking tub with silver feet. Large walk-in shower with unlimited hot water and amazing water pressure. Spa level lotions, hand soap, shampoo, conditioner and body wash. Plush white towels and washcloths. The bed has a large white leather headboard with a unique design, very comfortable down comforters. Absolutely no complaints. The ambiance and decor are a surprise that makes you smile the duration of your stay. The place is amazing. The service was excellent and Niah (hope I spelled this correctly) the supervisor (if she's not management, with the way she handles customers, she should be) was so helpful and professional. The manager (female, hair pulled back, glasses, I'm sorry I don't remember your name, I'm the gentleman whose wife had, let's just say an incident with the glass wall beside the entrance doors to the lobby. LOL) was also very helpful, polite, genuinely cared and made us feel welcome in a way other hotel managers and staff can seem, I guess, cold and uncaring or act as if they are better than you and you don't belong there. We will be staying at The Saint regularly as we go to New Orleans frequently and this is by far the best hotel we have stayed with. Thank you Management and staff for an unforgettable 3 days

Cons:

The only thing I didn't like was having to leave

2026-04-07 via Nuitee
C
Carletha solo_traveller us
10
When I return to New Orleans The Saint will be my choice.
Pros:

The Saint certainly met and exceeded expectations. I always choose a Marriott property if possible. The staff was AMAZING!

Cons:

There was nothing I didn’t like.

2026-04-06 via Nuitee
V
vettec2026 Couples
10
Spencer
Pros:

Spencer the bartender was an absolute pleasure!!! Thank you for great drinks! ❤️

2026-04-03 via Tripadvisor
J
Jake family_with_children us
5
Pros:

Staff and location were the highlights.

Cons:

Room was small with poor lighting. Was definitely expecting more for $400+/night.

2026-04-01 via Nuitee
T
tamikob895 Family
10
Try the Hotel Bar
Pros:

Overall stay was good but the highlight was Spencer at the Burgundy Bar was definitely the highlight! He’s warm, friendly and makes a great drink. Make sure you stop in and have a spicy margarita and enjoy!!

2026-03-30 via Tripadvisor
S
ShantelB15 Friends getaway New York City, New York
10
Spencer is the best bartender ever!
Pros:

Spencer at the Burgundy Bar was amazing!!!!

2026-03-30 via Tripadvisor
V
Venture27956754228 Friends getaway
10
Great customer service from Spencer at the bar!
Pros:

Great atmosphere & location!

2026-03-30 via Tripadvisor
T
TMBB01 Business
10
The Burgundy- best vibes
Pros:

Spencer in The Burgundy is so welcoming and accommodating. Great vibe!

2026-03-29 via Tripadvisor
3
347caitlynh Friends getaway
10
10/10 would recommend to a friend
Pros:

Spencer our bartender was so great! He is very thoughtful and personable - not only does he make great drinks but he also gave us ideas about fun activities to do in the city!

2026-03-29 via Tripadvisor
C
claudiawQ7244IJ Business
10
Nice
Pros:

The hotel was great! Hospitality was also excellent. Check out bar for fun vibe, Spencer the bartender was outstanding. Great service overall

2026-03-29 via Tripadvisor
C
Colton couple us
10
Absolutely amazing!
Pros:

The beauty

Cons:

N/A

2026-03-26 via Nuitee
C
Colton couple us
10
Absolutely amazing!
Pros:

The beauty

Cons:

N/A

2026-03-26 via Nuitee
N
Ndidi couple us
6
overpriced but likely worth it if you stayed in one of the themed suites
Pros:

proximity to French Quarter

Cons:

stains on the room carpet, dirty grout in the shower

2026-03-26 via Nuitee
C
Crystal couple us
9
Pros:

Location and decor, staff were very friendly

2026-03-22 via Nuitee
C
Catherine solo_traveller us
6
Cons:

Not enough lighting in the bathroom. Felt kind of dark.

2026-03-17 via Nuitee
E
Erica solo_traveller us
8
2026-03-17 via Nuitee
C
Charles couple us
9
Great space in the French quarter
Pros:

Location

Cons:

Lack of amenities

2026-03-16 via Nuitee