Holiday Inn Express & Suites Kansas City Airport by IHG

Hotels
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Holiday Inn Express
8.1 (368 reviews)
9550 Polo Drive , Kansas City , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Non-smoking throughout
Heated pool
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast
Cons:
Cleanliness issues
Cold pool water

Categories

Cleanliness
7.4
Some rooms showed age and cleanliness issues based on reviews.
Service
8.9
Numerous reviews highlight friendly and efficient staff.
Location
8.4
Convenient for the airport and access to local amenities.
Room Quality
7.9
Rooms were generally nice, with some showing age.
Amenities
7.9
Good breakfast options; some amenities could have been better maintained.
Value for Money
8.4
Good overall value for the stay.
Food and Beverage
7.9
Breakfast was appreciated, but not the best experience with the pool.
Overall Experience
8
Overall positive stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:36

Property Description

Convenient Airport Transfer Service: Enjoy a stress-free start to your trip with our complimentary transfer service to Kansas City International Airport.

Relaxing Indoor Pool and Free Wi-Fi: Unwind in our indoor pool or stay connected with free Wi-Fi available in all guest rooms.

Convenient Amenities and Services: Take advantage of our business center, on-site launderette, and 24-hour reception for a comfortable stay.

Book your stay at Holiday Inn Express & Suites Kansas City Airport now for a seamless travel experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 368 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8
S
shell • family_with_children • us
8
Pros:

Had no problems, we enjoyed our stay

Cons:

The shower, wish it had a door

2026-02-24 • via Nuitee
L
Lynette • solo_traveller • us
9
2026-01-25 • via Nuitee
T
Tracy • family_with_children • us
8
Wonderful
Pros:

The beds and bathroom

2026-01-21 • via Nuitee
D
Dennis • couple • us
10
We will return
Pros:

We enjoyed

2026-01-21 • via Nuitee
D
danielodonnel6@gmail.com • family_with_children • us
8
2026-01-19 • via Nuitee
A
Angela • family_with_children • us
7
Pros:

Nice breakfast. Certainly wasn't the best.

Cons:

Pool water was so cold we couldn't get in. I still have a charge on my card for $100 that's been there 6 days now.

2026-01-19 • via Nuitee
C
Colette • couple • us
2
People we're yelling and running up and down the halfway and nothing was done to resolve the issue.
Pros:

Bagels and english muffins were hard, potatoes were cold.

Cons:

Beds were were very uncomfortable and dirty. Bathtub was so low to the ground

2026-01-19 • via Nuitee
I
Ibrahim • extended_group • us
10
Pros:

Clean
Nice staff
Great location

Cons:

Nothing

2026-01-16 • via Nuitee
B
Brian • family_with_children • us
8
2026-01-04 • via Nuitee
N
Nathan • solo_traveller • us
10
Pros:

The whole stay was very nice all around

2025-12-29 • via Nuitee
M
Michelle • family_with_children • us
8
Good for a night.
Pros:

Comfortable beds and access to some breakfast items before breakfast service started.

Cons:

Renovated rooms but some age visible. Room wasn't as clean as expected based on reviews.

2025-12-21 • via Nuitee
I
Ingrid • family_with_children • us
10
Just very nice and comfortable stay. Staff nice too
Pros:

Very nice

Cons:

Also very nice

2025-12-20 • via Nuitee
D
Diana • solo_traveller • us
9
A new home when I visit Kansas City!
Pros:

Very convenient to the airport. Hotel was clean, breakfast was good, staff were friendly and the shuttle crew were very friendly and on time!

2025-11-27 • via Nuitee
K
Kierra • family_with_children • us
9
Overall we were satisfied with our one night stay but there was a foul smell that seemed to come from the bathroom or ve
Pros:

Facility looked clean and maintained.

Cons:

There was a foul bathroom smell in our room. Seemed to either come from the bathroom pipes or vent.

2025-11-27 • via Nuitee
E
Ervin • extended_group • us
7
Pros:

Bed weren’t comfortable

2025-11-27 • via Nuitee
G
Gary • family_with_children • us
8
2025-11-23 • via Nuitee
K
Kelly • extended_group • us
10
2025-10-19 • via Nuitee
A
Adam
4
Pros:

Room was clean breakfast was average

2025-10-06 • via Nuitee
S
Susan • family
10
Pros:

Ataff waszvery customer focused and helpful. Room was very clean. Looked new.

2025-10-06 • via Nuitee
K
Kip • couple • us
9
Good Hotel all around nice safe area
Pros:

Clean spacious nice and good breakfast

Cons:

Nothing I didn’t like

2025-10-02 • via Nuitee