Holiday Inn Express & Suites Kansas City Airport by IHG

Hotels
Holiday Inn Express
8.1 (395 reviews)
9550 Polo Drive , Kansas City , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast
Cons:
Cleanliness issues
Cold pool water

Categories

Cleanliness
7.4
Some rooms showed age and cleanliness issues based on reviews.
Service
8.9
Numerous reviews highlight friendly and efficient staff.
Location
8.4
Convenient for the airport and access to local amenities.
Room Quality
7.9
Rooms were generally nice, with some showing age.
Amenities
7.9
Good breakfast options; some amenities could have been better maintained.
Value for Money
8.4
Good overall value for the stay.
Food and Beverage
7.9
Breakfast was appreciated, but not the best experience with the pool.
Overall Experience
8
Overall positive stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:36

Property Description

Convenient Airport Transfer Service: Enjoy a stress-free start to your trip with our complimentary transfer service to Kansas City International Airport.

Relaxing Indoor Pool and Free Wi-Fi: Unwind in our indoor pool or stay connected with free Wi-Fi available in all guest rooms.

Convenient Amenities and Services: Take advantage of our business center, on-site launderette, and 24-hour reception for a comfortable stay.

Book your stay at Holiday Inn Express & Suites Kansas City Airport now for a seamless travel experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 395 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8
J
JOSE solo_traveller mx
9
2026-06-27 via Nuitee
S
Smith solo_traveller us
10
2026-06-26 via Nuitee
C
CARLOS family_with_children ec
8
Placentera
Pros:

La habitación limpia y amplia

Cons:

El horario de check in

2026-06-25 via Nuitee
M
Molina couple cl
5
Pros:

Personal amable

Cons:

Desayuno

2026-06-22 via Nuitee
J
Juan Cruz solo_traveller es
10
2026-06-21 via Nuitee
W
WASEF family_with_children us
8
2026-06-21 via Nuitee
M
Miriam family_with_children us
9
Bien
Pros:

Que era comido el lugar

Cons:

Que la habitación me la entregaron después de la hora establecida

2026-06-18 via Nuitee
A
Amanda family_with_children us
10
2026-06-17 via Nuitee
K
Kim family_with_children us
8
2026-06-09 via Nuitee
J
Jenny solo_traveller us
3
Not great
Pros:

The room was nice and clean and the bed was comfortable.

Cons:

They tried to double charge me for my room and when I showed them on black and white paper it still took them almost 6 hours to get it figured out, even with a manager. Upon checking out the manager tried to double charge me again for parking and became hateful when I showed her my receipt.i will never stay here again simply because of the way the manager treated her staff and me.

2026-06-09 via Nuitee
C
CASSIE family_with_children us
9
Cons:

The beds were not as comfortable as I expected them to be. I always stay at holiday inn and express and the beds are super comfy but these were not!! Definitely need to work on that. But everything else was good!

2026-05-27 via Nuitee
P
Pam solo_traveller us
6
Pros:

Location

Cons:

Beds were very uncomfortable. Only got 4 tv channels.

2026-05-22 via Nuitee
C
Cunningham couple us
10
2026-05-10 via Nuitee
J
Joe couple us
2
Would NOT recommend!
Cons:

Hot water was part time. No hot water during high use periods
Pillows and mattresses were overdue for replacement.
No channel guide for TV, front office says they change providers too often to keep up.

2026-04-26 via Nuitee
C
Cline solo_traveller us
10
I was happy I could relax in great peace
Pros:

It was clean

Cons:

The staff was very nice

2026-04-21 via Nuitee
Z
zhiyan family_with_children us
9
2026-04-17 via Nuitee
R
Rachel couple us
8
2026-04-16 via Nuitee
K
Keiza solo_traveller us
10
2026-03-29 via Nuitee
I
Isaura family_with_children us
10
Excepcionalmente genial 🙌🏻
Pros:

Excelente ubicación y atención, cuartos muy limpios

2026-03-22 via Nuitee
L
Linda family_with_children us
9
I will probably stay there again when I make another trip from airport.
Pros:

Clean, breakfast, shuttle to airport.

Cons:

The front desk gets very busy and it would help to have a second person there.

2026-03-22 via Nuitee