Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beautiful views
Friendly staff
Cons:
Cleanliness issues
Restaurant service problems

Categories

Cleanliness
8.14
Some reviews mentioned cleanliness issues such as dirty areas in the room.
Service
9.61
The staff were described as very helpful and friendly.
Location
9.65
Positive remarks regarding the beautiful location and proximity to attractions.
Room Quality
8.6
Rooms were comfortable, but some reviews indicated issues like noise and lack of air conditioning.
Amenities
9.63
Great pool and gym facilities mentioned positively.
Value for Money
8.59
Some concerns about food prices not matching quality; however, facilities and views justify the cost.
Food and Beverage
8.14
Reviews highlighted issues with restaurant service and menu items being unavailable.
Overall Experience
9.61
Overall positive sentiment with beautiful views and good facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:47

Property Description

Luxurious Rooms and Outdoor Pool

Experience elegance and relaxation at Puerta del Sur, located just 8 blocks from downtown Valdivia. The hotel boasts stylish rooms with modern amenities, including flat-screen TVs and marbled bathrooms. Enjoy a tranquil stay in rooms featuring pale pink carpeted floors and cozy upholstered chairs. Need a baby cot? No worries, they are complimentary.

Delicious Buffet Breakfast and Scenic Views

Start your day with a delectable buffet breakfast at the restaurant, offering fresh juices and regional jams. Take in the natural light and outside views while you indulge in a hearty meal.

Convenient Location and Shuttle Services

Explore the nearby Pacific coast, located only 13 km away. Let our tour desk assist you with arranging shuttles to the airport, just 28 km from the hotel. And the best part? Private parking is complimentary for all guests.

Book now and experience a perfect blend of luxury and convenience at Puerta del Sur.

Important information:

* Breakfast price for extra children or guests is charged separately.

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

This additional fee (IVA) is not included in the hotel rates and must be paid separately.

To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

Please be informed that Hotel Puerta del Sur will be carrying out a series of improvement works at the facility, between July 15 and October 15, 2024. This may cause noise disturbances between 9:00 a.m. and 18:00 p.m. hrs, Monday to Friday.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Tue, Mar 31, 2026 until Mon, Nov 30, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for US$30 per person per night when using an existing bed.
    People no matter the age stay for US$45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1396 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.65
Room Quality: 8.6
Amenities: 9.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 9.61
A
Ammy • family_with_children • ve
9
Pros:

El lugar, el ambiente, desayuno completo . Muy buena atención.

Cons:

Todo super!

2026-04-11 • via Nuitee
L
LORENZ • family_with_children • br
10
Pros:

Localizacao excelente, hotel lindo com um jardim de tirar o folego.
Cafe da manha razoavel, nos moldes da Argentina.
Yogurte natural, uma surpesa deliciosa.

2026-04-10 • via Nuitee
• extended_group • cl
1
2026-04-09 • via Nuitee
B
Belén • couple • cl
10
2026-04-09 • via Nuitee
M
maria soledad • couple • cl
10
Maravilloso lugar
Pros:

Donde está emplazado el Hotel, su decoración, su motivación por incentivar el conocimiento de frutos del sector en su vivero, el acceso al humedal donde se ven los cisnes. Como fui por luna de miel, nos tenían chocolates de la zona maravillosos más la tinaja de agua caliente que la recomiendo. La piscina buena y sus instalaciones seguras. El comedor, lindo de todo mi gusto y la atención espectacular. El servicio de bicicletas para mi fue un plus gratuito muy valorado, gracias.

Cons:

El gimnasio le falta complementarse, no importa que sea pequeño, pero si contar con una trotadora o eliptica, más toallas o papel secante y alcohol gel, sería espectacular. Esto a modo de sugerencia

2026-04-08 • via Nuitee
A
Andres • family_with_children • cl
10
Pros:

La ubicacion frente al rio cruces y el.parque

2026-04-07 • via Nuitee
F
Felipe • family_with_children • cl
10
Pros:

Todo

Cons:

Nada

2026-04-07 • via Nuitee
C
Cristian • family_with_children • cl
10
2026-04-03 • via Nuitee
S
Sofia • couple • cl
10
Excepcional
Pros:

Es un sueño! Maravilloso

Cons:

-

2026-04-02 • via Nuitee
M
Mauricio • family_with_children • cl
10
Pros:

Hermosos espacios, la vista inmejorable, entorno natural bien cuidado.

Cons:

Nada.

2026-04-02 • via Nuitee
M
María Cecilia • couple • cl
9
Pros:

El paisaje es hermoso

2026-03-30 • via Nuitee
F
FERNANDO • solo_traveller • cl
10
2026-03-29 • via Nuitee
A
Ariztia • family_with_children • cl
10
Excelencia en el pariso
Pros:

Extraordinario...elegante todo de buen gusto..piezas elegantes con linda vista y muy cómodas.full equipadas buenos baños..todo fantástico exelencia

2026-03-28 • via Nuitee
C
Cruz Detre • couple • cl
8
2026-03-28 • via Nuitee
F
Fleitas • family_with_children • ar
9
Pros:

Las instalaciones

Cons:

El desayuno podría mejorar con mas variedades de frutas

2026-03-26 • via Nuitee
C
Cristóbal • couple • cl
8
2026-03-26 • via Nuitee
A
Aurelio • family_with_children • ec
10
Pros:

La amabilidad del personal

2026-03-25 • via Nuitee
I
Ignacio • solo_traveller • cl
8
Muy buena experiencia.
Pros:

El entorno del hotel es muy bueno.

Cons:

El sistema de calefacción es muy básico y no correspondiente a un hotel.

2026-03-25 • via Nuitee
M
Matías • couple • cl
10
Pros:

Amabilidad y disposición del personal. Infraestructura del recinto. El pequeño puerto

2026-03-24 • via Nuitee
D
David • couple • es
9
Magnifico hotel, gran servicio, restaurante regular
Pros:

Todo muy lindo, cómodo y limpio. La ubicación al borde del río es realmente espectacular, rodeada de naturaleza pura, lo que hace la experiencia aún más especial. Además, el acceso a las tinajas es un gran plus. Sin duda, un lugar muy recomendable al que volvería encantado.
El desayuno también estuvo muy bueno, y el servicio y la atención del personal fueron excelentes.

Cons:

La experiencia no fue del todo la esperada. La comida no nos terminó de convencer y consideramos que el precio era bastante elevado en relación a la calidad ofrecida. En mi caso, el ceviche no me sentó bien y acabé encontrándome mal unas horas después, lo que hizo que la noche no fuera muy agradable. Además, el pisco sour tampoco estuvo a la altura de lo que esperábamos.

2026-03-23 • via Nuitee