Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful views
Friendly staff
Cons:
Cleanliness issues
Restaurant service problems

Categories

Cleanliness
8.14
Some reviews mentioned cleanliness issues such as dirty areas in the room.
Service
9.61
The staff were described as very helpful and friendly.
Location
9.65
Positive remarks regarding the beautiful location and proximity to attractions.
Room Quality
8.6
Rooms were comfortable, but some reviews indicated issues like noise and lack of air conditioning.
Amenities
9.63
Great pool and gym facilities mentioned positively.
Value for Money
8.59
Some concerns about food prices not matching quality; however, facilities and views justify the cost.
Food and Beverage
8.14
Reviews highlighted issues with restaurant service and menu items being unavailable.
Overall Experience
9.61
Overall positive sentiment with beautiful views and good facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:47

Property Description

Luxurious Rooms and Outdoor Pool

Experience elegance and relaxation at Puerta del Sur, located just 8 blocks from downtown Valdivia. The hotel boasts stylish rooms with modern amenities, including flat-screen TVs and marbled bathrooms. Enjoy a tranquil stay in rooms featuring pale pink carpeted floors and cozy upholstered chairs. Need a baby cot? No worries, they are complimentary.

Delicious Buffet Breakfast and Scenic Views

Start your day with a delectable buffet breakfast at the restaurant, offering fresh juices and regional jams. Take in the natural light and outside views while you indulge in a hearty meal.

Convenient Location and Shuttle Services

Explore the nearby Pacific coast, located only 13 km away. Let our tour desk assist you with arranging shuttles to the airport, just 28 km from the hotel. And the best part? Private parking is complimentary for all guests.

Book now and experience a perfect blend of luxury and convenience at Puerta del Sur.

Important information:

* Breakfast price for extra children or guests is charged separately.

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

This additional fee (IVA) is not included in the hotel rates and must be paid separately.

To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

Please be informed that Hotel Puerta del Sur will be carrying out a series of improvement works at the facility, between July 15 and October 15, 2024. This may cause noise disturbances between 9:00 a.m. and 18:00 p.m. hrs, Monday to Friday.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Tue, Mar 31, 2026 until Mon, Nov 30, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for US$30 per person per night when using an existing bed.
    People no matter the age stay for US$45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1474 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.65
Room Quality: 8.6
Amenities: 9.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 9.61
M
Mariana • family_with_children • cl
9
2026-05-23 • via Nuitee
J
jose miguel • couple • cl
9
2026-05-18 • via Nuitee
Y
Yulibeth • family_with_children • cl
10
Maravillosa visita a Valdivia
Pros:

El lugar es maravilloso, muy acogedor, la decoración de todo el hotel, la amabilidad del personal tanto en recepción, las chicas que realizaban el aseo y el personal del restaurant, todo excelente. Sin duda volveremos!

2026-05-13 • via Nuitee
M
Marcelo • solo_traveller • cl
10
Excelente opción para sentir la magia del sur
Pros:

La ubicación es maravillosa y la carta del restaurante es buenisima

Cons:

Internet en la habitación funcionó muy mal

2026-05-12 • via Nuitee
S
Shahira • couple • cl
9
2026-05-11 • via Nuitee
I
Ignacio • family_with_children • cl
10
Maravilosa experiencia en Valdivia
Pros:

El entorno es un sueño y te invita a conectar con la naturaleza y las hermosas aves que pueden divisar. Ojalá todos puedan tener a posibilidad de comer el en rico Restaurant y caminar al muelle para apreciar el humedal. Sin lugar a dudas un hermoso lugar en Valdivia.

Cons:

La variedad de comida en el desayuno, mas masitas dulces, frutas, etc.

2026-05-10 • via Nuitee
R
Roa • solo_traveller • cl
10
Pros:

La naturaleza que rodea el lugar, la ubicación

Cons:

La limpieza, ya que, encontramos araña en la habitación (almohada)

2026-05-10 • via Nuitee
B
Bernardo • couple • cl
5
Cons:

Desayuno pobre, habitaciones heladas, pasamos frío, nula atención

2026-05-07 • via Nuitee
P
pascuala • extended_group • cl
10
2026-05-06 • via Nuitee
A
Alejandra • solo_traveller • ar
8
Pros:

El restaurant

Cons:

Hermoso el hotel pero sus jardines muy descuidados

2026-05-01 • via Nuitee
R
Roman • couple • ch
10
2026-05-01 • via Nuitee
C
Claudechile • solo_traveller • cl
8
Amable
Pros:

La atención del personal

Cons:

El entorno es algo oscuro para moverse por la noche

2026-04-28 • via Nuitee
V
Víctor • couple • cl
10
Pros:

Lo que más me gustó del hotel fue la vista, era un lugar mágico a orillas del río, se podía observar tanto la naturaleza como la fauna que la rodea, realmente un lugar muy hermoso y grato para descansar y relajarse.

Cons:

Quizás el estacionamiento podría tener mejoras a nivel de seguridad, ya que el lugar era abierto y sin personal fijo en el lugar, pero de todas maneras es una ciudad tranquila, con menos riesgos que en otros lados.

2026-04-27 • via Nuitee
S
Sergio • couple • cl
10
Cálido y natural.
Pros:

La ubicación, la calidez de su decoración, su restaurant, los jardines y acceso al río. El personal, maravillosos, muy atentos, tanto que siendo la primera estadía nos dieron un upgrade.

Cons:

Todo perfecto.

2026-04-26 • via Nuitee
M
Moraga Arias • couple • cl
7
Regular
Pros:

La ubicación, desayuno, amabilidad de la recepción

Cons:

La limpieza en habitacion , a tal extremo que un día no realizaron el aseo a la pieza cuando llegamos a las 16 horas aproximadamente , e ese momento llegamos mojados solo con ganas de disfrutar la habitación fue muy desagradable.
Con este tipo de servicios no está de acuerdo con el valor cobrado .

2026-04-25 • via Nuitee
M
Maria Fernanda • family_with_children • cl
10
2026-04-24 • via Nuitee
P
Priscila • couple • br
10
Excelente hotel
Pros:

Adorei o café da manhã e a simpatia do time de atendimento.

2026-04-23 • via Nuitee
P
pedro • family_with_children • cl
8
Pros:

la Tranquilidad

Cons:

Baños antiguos

2026-04-23 • via Nuitee
R
Rodrigo • couple • cl
8
Buen hotel, excelente ubicación
Pros:

La vista, hermosa

Cons:

El Spa no estaba disponible porque se encontraba en remodelación

2026-04-22 • via Nuitee
C
Cecilia • solo_traveller • cl
10
Exelente ambiente
Pros:

Su ubicación, su vista y ambiente

Cons:

La comida, sobrevalorado no tiene relación cantidad a precio

2026-04-19 • via Nuitee