Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beautiful views
Friendly staff
Cons:
Cleanliness issues
Restaurant service problems

Categories

Cleanliness
8.14
Some reviews mentioned cleanliness issues such as dirty areas in the room.
Service
9.61
The staff were described as very helpful and friendly.
Location
9.65
Positive remarks regarding the beautiful location and proximity to attractions.
Room Quality
8.6
Rooms were comfortable, but some reviews indicated issues like noise and lack of air conditioning.
Amenities
9.63
Great pool and gym facilities mentioned positively.
Value for Money
8.59
Some concerns about food prices not matching quality; however, facilities and views justify the cost.
Food and Beverage
8.14
Reviews highlighted issues with restaurant service and menu items being unavailable.
Overall Experience
9.61
Overall positive sentiment with beautiful views and good facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:47

Property Description

Luxurious Rooms and Outdoor Pool

Experience elegance and relaxation at Puerta del Sur, located just 8 blocks from downtown Valdivia. The hotel boasts stylish rooms with modern amenities, including flat-screen TVs and marbled bathrooms. Enjoy a tranquil stay in rooms featuring pale pink carpeted floors and cozy upholstered chairs. Need a baby cot? No worries, they are complimentary.

Delicious Buffet Breakfast and Scenic Views

Start your day with a delectable buffet breakfast at the restaurant, offering fresh juices and regional jams. Take in the natural light and outside views while you indulge in a hearty meal.

Convenient Location and Shuttle Services

Explore the nearby Pacific coast, located only 13 km away. Let our tour desk assist you with arranging shuttles to the airport, just 28 km from the hotel. And the best part? Private parking is complimentary for all guests.

Book now and experience a perfect blend of luxury and convenience at Puerta del Sur.

Important information:

* Breakfast price for extra children or guests is charged separately.

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

This additional fee (IVA) is not included in the hotel rates and must be paid separately.

To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

Please be informed that Hotel Puerta del Sur will be carrying out a series of improvement works at the facility, between July 15 and October 15, 2024. This may cause noise disturbances between 9:00 a.m. and 18:00 p.m. hrs, Monday to Friday.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Tue, Mar 31, 2026 until Mon, Nov 30, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for US$30 per person per night when using an existing bed.
    People no matter the age stay for US$45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1396 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.65
Room Quality: 8.6
Amenities: 9.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 9.61
F
Felipe • couple • cl
10
2026-03-20 • via Nuitee
D
DantonCortes • family_with_children • cl
10
Pros:

Habitación amplia con una excelente vista al humedal, buen desayuno, todo excelente

2026-03-19 • via Nuitee
G
Guillermo • couple • ar
9
2026-03-19 • via Nuitee
D
Dayrin Fernández Medina • family_with_children • cl
10
Pros:

Muy lindo hotel, buenas instalaciones, y un paisaje hermoso.

Cons:

Las camas de 2 plazas eran un poquito pequeñas para 2 personas.

2026-03-19 • via Nuitee
M
Marta • family_with_children • cl
10
2026-03-19 • via Nuitee
W
Walter • family_with_children • gf
7
Pros:

Hôtel superbe, chambre spacieuse, restaurant top pour le diner et très bon petit dejeuner.

Cons:

Absence de chauffage dans les chambres...aucune possibilité de règlage individuel de la temperature ambiante ou de chauffage d’appoint. Dormir à 15 degrés, tout le monde n’aime pas ça ! A revoir par rapport au standing de l’hôtel !

2026-03-18 • via Nuitee
J
Jennifer • extended_group • ca
9
2026-03-16 • via Nuitee
A
Alfredo • couple • cl
10
Me hubiera gustado disponer de más tiempo
Pros:

Desayuno Excelente

Implementaciones de Vivero y Plantas en los alrededores.

2026-03-14 • via Nuitee
M
Maria Antonieta • family_with_children • cl
10
Maravillosas vacaciones.
Pros:

El hotel bonito, cómodo, su entorno maravilloso.

2026-03-12 • via Nuitee
L
Lelio • couple • cl
9
Buena
Pros:

El hotel instalaciones, restaurante

Cons:

El previo y costos altos cargados por booking

2026-03-11 • via Nuitee
J
Jessica • solo_traveller • cl
10
Pros:

El lugar es maravilloso y la atención también.

Cons:

Deberían tener más binoculares para el uso de los huéspedes.

2026-03-10 • via Nuitee
P
pietro • family_with_children • cl
9
2026-03-09 • via Nuitee
P
Pierpaolo • couple • cl
10
An absolute delight
Pros:

The staff service was excelent and all the facilities were in excelent condition. The breakfast and services included were off the charts

Cons:

They did not have a specific access for pedestrians, but that is the most I could say

2026-03-09 • via Nuitee
V
Victor • couple • cl
9
Cómodo y acogedor
Pros:

Ubicación, comodidad. Paisaje

Cons:

Ciertos olores poco agradables. Posiblemente desagües

2026-03-09 • via Nuitee
F
Fabiola • family_with_children • cl
10
Hermoso y cerca de todo
Pros:

Hermoso y tranquilo, lo recomiendo al 100%

Cons:

Si bien las habitaciones no estan muy aisladas de los ruidos, en general es un muy buen y bonito lugar para alojarse.

2026-03-09 • via Nuitee
A
Alexander • family_with_children • cl
10
2026-03-08 • via Nuitee
J
Juan • couple • cl
10
Hotel precioso con vista muy hermosa.
Pros:

En general todo fue de mucho confort.
Muy agradable.
Entorno estupendo.

Cons:

Lavamanos necesita limpieza del filtro.

2026-03-06 • via Nuitee
D
Daniela • couple • cl
10
Maravilloso
Pros:

La vista

Cons:

Nada

2026-03-05 • via Nuitee
D
Daniel Alejandro • family_with_children • cl
10
Bonita experiencia
Pros:

Las vistas

Cons:

Las llaves de agua del baño estaban duras y no habia smart tv en la habitación.

2026-03-04 • via Nuitee
J
jose miguel • family_with_children • cl
7
Pros:

ubicacion, amabilidad del personal, jardines cuidados

Cons:

falta modernizar baños

2026-03-03 • via Nuitee