Herald Suites

Hotels
8.2 (391 reviews)
2168 Don Chino Roces Avenue , Manila , ph

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean hotel
Cons:
Issues with room size and amenities
Noise levels from outside

Categories

Cleanliness
7.55
Several reviews mentioned issues like soggy bed linen and no sound isolation, indicating concerns.
Service
9.05
Many reviews praise the staff as friendly and helpful, especially in difficult circumstances.
Location
8.55
Proximity to restaurants and shops was appreciated, deemed convenient for guests.
Room Quality
8.05
Rooms varied, with some being dated, but overall comfort was noted.
Amenities
8.05
Amenities such as the rooftop terrace and breakfast options were well-received.
Value for Money
8.05
Mixed feedback on whether the cost related well to the experience, especially regarding breakfast charges for children.
Food and Beverage
8.05
Breakfast was praised but faced complaints about noise and isolation.
Overall Experience
8.25
Overall guest experience was positive despite some concerns and mixed reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:46

Property Description

Prime Location in Makati's Financial District
Herald Suites, ideally situated in the heart of Makati's financial district, offers convenient access to Ayala and Greenbelt Commercial Center, making it the perfect choice for business and leisure travelers alike.

Modern Amenities and Services
The hotel boasts 3 dining options, free Wi-Fi, IDD telephone lines, a minibar, and cable television in every room, ensuring a comfortable stay for guests. Additionally, laundry services, a business centre, and meeting room are available for added convenience.

Culinary Delights and Nearby Attractions
Indulge in delectable sandwiches and salads at Coca Café, or savor authentic Japanese cuisine at Hatsu Hana Tei Japanese Restaurant. With proximity to Little Tokyo, Rockwell Complex, and an easy 20-minute drive to Ninoy Aquino Airport, Herald Suites offers a perfect blend of comfort and accessibility.

Book your stay at Herald Suites now for a memorable experience!

Important information:

Please note that the property offers pick-up transfer from Ninoy Aquino International Airport. Guests are kindly requested to inform the property of their flight details in advance if they wish to make use of this service. Contact details can be found on the booking confirmation.

Private car transfer costs PHP 1,600 while a private van transfer costs PHP 2,000. All transportation charges must be paid directly to the hotel.

Please note that the property does not accept the use of third-party credit cards. Credit card holder must be one of the staying guests.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for ₱ 1,292 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 391 reviews
Cleanliness: 7.55
Service: 9.05
Location: 8.55
Room Quality: 8.05
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 8.05
Overall Experience: 8.25
K
Kimoto • solo_traveller • jp
8
Pros:

The hotel is a good location, close to Makati center, and accessible to the airport. The staff are always kind. You can expect a hot-water shower, which is otherwise not normal in Manila.

Cons:

I could not find any complaints I need to give. But some rooms have a week WiFi signal, which might be crucial for many tourists.

2026-03-13 • via Nuitee
J
Josef • couple • cz
10
2026-03-08 • via Nuitee
J
Josef • couple • cz
10
Pros:

Krásný hotel , v místě nemá konkurenci

2026-03-06 • via Nuitee
L
Leonie • couple • nl
8
Cons:

Let op dat je een rookvrije kamer kiest. We kregen bij aankomst wel gelijk een nieuwe kamer toegewezen toen we erom vroegen!

2026-03-05 • via Nuitee
M
Marc • solo_traveller • de
8
2026-03-01 • via Nuitee
H
Helen • family_with_children • gb
4
You get what you pay for
Pros:

Hotel is near the restaurants, mainly japanese restaurants and shopping malls.

Cons:

Poor Hygiene and standards such as dusty floors, rusty bath/shower. Television in room did not work.

2026-02-28 • via Nuitee
M
Matt13121993 • Solo travel
2
Not
Pros:

Just arrived and already a disaster.

Just arrived and already a disaster. Ive been here less than 8 hours and absolutely awful. Firstly, I arrived about 1.5 hours early, although they seemed empty I was made to wait until exactly 2pm to check in. I was then told that I was only staying until the 16th, although I knew I was booked until the 17th, I had to actually connect to their Internet and find the booking to show them, then they suddenly found the extra days booking as if by magic. I got to the room and their was no instructions for the safe, it looked as if the batteries were dead, I called the room service guy who, luckily was outside my room, he tried to get it to work but then had to call maintenance. The TV also didn't work, apparently every time you turn the TV off then you have to fiddle around behind the TV to get it to work again. Then I decided to go and look for the pool, only to discover the pool that the hotel has pictured on its website is actually at another hotel which is 25 minutes away, it would be illegal to advertise in the uk that you have a pool when you haven't actually got a pool but who knows in the Philippines. I spoke to the receptionist who said I could use the pool at the other hotel but I would have to pay for the taxi both ways every day. I then asked to speak to the manager, I explained the situation and told him that i shouldn't have to pay to travel to a swimming pool that I was expecting to be at my hotel, he did offer complimentary transport but this will be a pain having to travel an hour back and forth every time I want a swim. Then we had 3 power cuts, luckily I wasn't in the elevator, I walked up 6 stories, however I couldn't get my room as there was no power on the door.
I'm now back at the hotel after having some dinner and the WiFi is down, it's always been very weak in my room and won't connect to the strongest signal, however now it's completely gone, reception told me it will be 30 minutes, that was 2 hours ago. Added to all this my air-conditioning keeps beeping.

2026-02-13 • via Tripadvisor
E
Eric • couple • au
8
2026-02-12 • via Nuitee
N
Nadine • family_with_children • ch
10
Pros:

Sehr schönes Hotel. Alter Style aber hat Style. Nettes freundliches Personal. Bei fragen haben sie sehr schnell geholfen.

2026-02-10 • via Nuitee
A
Anna Liza • family_with_children • no
8
2026-02-09 • via Nuitee
K
Kier • family_with_children • gb
10
2026-01-30 • via Nuitee
S
Stewart • family_with_children • ca
7
Pros:

Grew location for food and entertainment
Good breakfast

Cons:

The bed was very hard

2026-01-26 • via Nuitee
M
maria • couple • gb
9
Pros:

Staff were excellent, good ambience and old but very clean room.

2026-01-26 • via Nuitee
M
Maurizio • solo_traveller • it
8
2026-01-26 • via Nuitee
D
Damien • solo_traveller • fr
5
2026-01-23 • via Nuitee
D
Djerleen Ellennah • couple • ph
8
2026-01-23 • via Nuitee
H
Hiroyuki • extended_group • jp
6
2026-01-19 • via Nuitee
A
Atakansumer • family_with_children • tr
8
Pros:

Staff were kind, location was good, breakfast was alright.

Cons:

Air conditioner was noisy, at night it wakes you up. And internet connection was unstable and its speed was terrible.

2026-01-14 • via Nuitee
M
Martyn • couple • gb
8
Except for the WiFi all good
Pros:

Everything was absolutely fine, hotel staff and breakfast

Cons:

Very intermittent WiFi

2026-01-14 • via Nuitee
M
Maria Theresia • family_with_children • at
10
2026-01-14 • via Nuitee