Holiday Inn Express & Suites - Cleveland Northwest by IHG

Hotels
•
Holiday Inn Express
9 (351 reviews)
4355 Holiday Inn Express Way , Cleveland , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Clean
Attentive staff
Cons:
Noise issues
ADA compliance issues
Misleading amenities

Categories

Cleanliness
9
The property was very clean and inviting, with guests indicating satisfaction regarding cleanliness throughout their stay.
Service
9.5
Staff did an amazing job making guests feel welcome and were described as friendly and attentive.
Location
9.5
Very convenient location close to eateries and shopping, preferred by many guests.
Room Quality
8.5
Rooms were generally comfortable; however, some guests noted issues such as noise and softness of beds.
Amenities
9
Basic amenities were appreciated, though some guests expected more based on marketing.
Value for Money
9
Generally perceived as good value, with positive comments on overall stay despite some issues.
Food and Beverage
8.5
Breakfast was noted as good, but the overall food experience was not extensively mentioned.
Overall Experience
9
Most guests had a great stay and expressed enjoyment despite minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 21:24

Property Description

Convenient Location
Situated near the Alabama, Georgia, and Tennessee state borders, our hotel is the perfect hub for exploring the region's attractions, such as the Museum Center at 5ive Points and The Music Center.

Comfortable Accommodations
Each room at Holiday Inn Express and Suites Cleveland is equipped with modern amenities like a microwave, refrigerator, cable TV, and a cozy seating area, ensuring a comfortable stay for all guests.

Great Facilities
Enjoy our outdoor pool, fuel up with a delicious continental breakfast, and stay active in our fitness center. Plus, take advantage of our free Wi-Fi, business center, and additional services like fax, photocopying, and a safety deposit box.

Book your stay with us today and experience the perfect blend of convenience and comfort!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 351 reviews
Cleanliness: 9
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9
M
Moore • solo_traveller • us
10
2026-05-07 • via Nuitee
T
Tyner • solo_traveller • us
9
2026-05-07 • via Nuitee
S
Schatzel • solo_traveller • us
10
2026-05-06 • via Nuitee
K
Ken • couple • us
9
2026-05-05 • via Nuitee
C
Cathy • solo_traveller • us
10
2026-04-30 • via Nuitee
M
Mike • couple • us
10
I will stay at this hotel again!
Pros:

Breakfast was very good. Rooms were clean, everything worked. Appreciated the floor not being carpeted. Entire property was clean and tidy. Within walking distance of restaurants, close to shopping.

Cons:

Would like to see electric vehicle chargers that can be used only for hotel residents

2026-04-27 • via Nuitee
J
Janet • couple • us
10
Clan, confortable, great location for 1-75 access
2026-04-26 • via Nuitee
D
Daniel • couple • us
10
2026-04-23 • via Nuitee
A
Adam • couple • us
10
2026-04-20 • via Nuitee
K
King • solo_traveller • us
10
2026-04-18 • via Nuitee
P
Peggy • family_with_children • us
7
Since we were not messy people, it was a nice stay.
Pros:

Location to several venues!

Cons:

Cleaning staff came around at the worst times only two of the three days we were there and did not return to clean, take trash, or supply new towels.

2026-04-06 • via Nuitee
M
Miller • family_with_children • us
10
Pros:

Location was great. Steakhouse bordering parking lot. Check was easy. Room was great

2026-04-06 • via Nuitee
J
Jeb • couple • us
10
Great clean and friendly place to stay.
Pros:

Friendly staff and clean facility.

Cons:

Not a thing

2026-04-05 • via Nuitee
T
Tina • family_with_children • us
10
2026-04-03 • via Nuitee
B
Becky • couple • us
10
2026-03-31 • via Nuitee
C
Carlass • couple • us
8
2026-03-30 • via Nuitee
C
Craig • couple • us
10
Itwasa great experience
Pros:

The breakfast was delicious The room was clean. The beds were comfortable and I had a great nights sleep

2026-03-27 • via Nuitee
K
Kathryn • couple • us
10
Excellent location, very clean, friendly staff
Pros:

Convenient & Affordable

Cons:

N/A

2026-03-23 • via Nuitee
R
Richard • couple • us
10
Excellent
Pros:

The reception experience was fantastic. The front desk agent was extremely friendly, kind and helpful. Definitely an asset to the facility

2026-03-21 • via Nuitee
C
Cooper • family_with_children • us
7
Clean place
Pros:

Was clean

Cons:

Toilet ran all night, blinds wouldn't open, ice machine broken

2026-03-08 • via Nuitee