Holiday Inn Express & Suites - Cleveland Northwest by IHG

Hotels
•
Holiday Inn Express
8.8 (259 reviews)
4355 Holiday Inn Express Way , Cleveland , US
+1 423-790-1199

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location (close to malls, freeway, church)
Friendly and helpful staff
Clean rooms
Comfortable beds (for many guests)
Good breakfast selection
Good value for money
Quiet and restful stays
Efficient front desk service
Cons:
Pool out of service
Gym treadmill broken
Moldy/dirty exterior windows noted
Some guests found beds very hard
Burnt or out-of-stock breakfast items
Elevator squealing / maintenance issues
Tub could be cleaner
AC makes a slight rattling noise on shutoff

Categories

Cleanliness
8.5
Rooms described as very clean and comfortable in many reviews; a few mentions of moldy/dirty exterior windows and one note that the tub could be cleaner.
Service
9.8
Staff repeatedly praised as very helpful, friendly and efficient (help with printing, welcoming front desk, named staff like Patty); service is a strong positive across reviews and helps offset other issues.
Location
10
Multiple reviews call the location 'great' — close to malls, freeway, church and easy interstate access; consistently highlighted as a top feature.
Room Quality
8
Rooms are generally nice and comfortable but bed comfort is mixed (several guests loved the beds; one guest found the bed very hard) and there are some minor issues like AC rattling.
Amenities
7.5
Several amenity problems noted: pool out of service, treadmill in gym broken, elevator squeals and occasional equipment/machine outages; these detract from the amenities score.
Value for Money
9.3
Guests frequently mentioned very good value and that the stay met expectations for the price, despite some isolated service/amenity issues.
Food and Beverage
8.2
Breakfast generally praised (good selection, delicious at times) but there were complaints about burnt items, being out of eggs, slow replenishment and 'fake' scrambled eggs in some instances.
Overall Experience
9.1
Most stays described as restful, enjoyable and satisfactory with helpful staff and clean rooms; a few negative incidents (amenities/service hiccups) slightly reduce an otherwise very positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Convenient Location
Situated near the Alabama, Georgia, and Tennessee state borders, our hotel is the perfect hub for exploring the region's attractions, such as the Museum Center at 5ive Points and The Music Center.

Comfortable Accommodations
Each room at Holiday Inn Express and Suites Cleveland is equipped with modern amenities like a microwave, refrigerator, cable TV, and a cozy seating area, ensuring a comfortable stay for all guests.

Great Facilities
Enjoy our outdoor pool, fuel up with a delicious continental breakfast, and stay active in our fitness center. Plus, take advantage of our free Wi-Fi, business center, and additional services like fax, photocopying, and a safety deposit box.

Book your stay with us today and experience the perfect blend of convenience and comfort!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Location

Guest Reviews

8.8
Based on 259 reviews
Cleanliness: 8.5
Service: 9.8
Location: 10
Room Quality: 8
Amenities: 7.5
Value for Money: 9.3
Food and Beverage: 8.2
Overall Experience: 9.1
J
Jefflyn • couple • us
9
2026-11-01 • via Nuitee
L
Luz • family_with_children • us
10
Great location, closed to the malls and freeway.
Pros:

Location and closed to the church we were going to attend. The driving distance was perfect since it was so close to all the amenities that we need it.

Cons:

Everything was as expected. We had a very good experience.

2026-10-26 • via Nuitee
P
PinkGemini71 • family_with_children • us
10
2026-10-18 • via Nuitee
E
Enoch • family_with_children • us
6
Location was great. Staff and breakfast was really good. But looks like some maintenance is needed and elevators squeale
Pros:

Front and staff was very helpful and friendly. Even helped us print off something we needed for our trip.

Cons:

Life machine was broken on our floor. Windows in the outside are typically not an issue but were moldy and dirty as w me looked out. Kids even made notice of it from the pool.

2026-09-13 • via Nuitee
K
kean • couple • us
10
2026-09-10 • via Nuitee
S
Sundae • solo_traveller • us
9
Pros:

Ease of communication. Nice room.

2026-09-08 • via Nuitee
D
Daniyela • family_with_children • us
10
Pros:

Breakfast was delicious!

2026-08-29 • via Nuitee
A
April • solo_traveller • us
10
Great! Comfortable beds
Pros:

Didn’t eat

2026-08-23 • via Nuitee
C
Carrie K • family_with_children • us
9
2026-08-06 • via Nuitee
M
Michael • family_with_children • us
9
2026-07-13 • via Nuitee
W
Wayne • family_with_children • us
9
I was very happy with everything to do with the stay.
Pros:

Was awesome. Hot fresh and ready on time.

Cons:

AC has a slight rattle when it shuts off no big deal. Sleep like a king.

2026-07-13 • via Nuitee
D
deonna • solo_traveller • us
4
Very hard bed only good thing the guy who checked me in
Pros:

The guy who checked me in he was amazing

Cons:

The beds are hard I woke up in pain back on fire

2026-07-05 • via Nuitee
G
Glen • solo_traveller • us
8
2026-06-30 • via Nuitee
E
Elizabeth • couple • us
10
Our stay was restful. Front desk lady was welcoming and helpful
Pros:

Very clean and comfortable beds

2026-06-30 • via Nuitee
N
Natasha • family_with_children • us
2
Terrible Customer Service
Pros:

Biscuits were burnt and they were out of eggs.

Cons:

The pool is out of service and they refused to give a discount of any kind.

2026-06-30 • via Nuitee
M
Mitsuaki • solo_traveller • jp
9
快適
Pros:

部屋はきれいで良かったです。また今回は食事がしっかり準備されていました。

Cons:

特にありません。

2026-06-24 • via Nuitee
D
Donn • family_with_children • us
8
Relaxed overnight and family breakfast.
Pros:

Comfortable bed. Clean room. Quiet. Breakfast had several choices that I liked--yogurt and breakfast cereals, cinnamon rolls, and bacon. My husband liked being able to use the exercise facility. The young woman at the front desk was very nice and efficient when we checked in.

Cons:

Breakfast was average. Maybe the reason some of the foods were empty was because there was a basketball team having breakfast before we got there. Eventually the bacon, the bananas, the cinnamon rolls, and pancake batter were replenished, but it took awhile. I'm not crazy about fake scrambled eggs. I would have liked hard boiled eggs instead.

2026-06-07 • via Nuitee
R
Roshely • solo_traveller • pr
7
Pros:

Limpieza, desayuno

Cons:

No hubo disponibilidad de jugo ya q estuvo dañada la maquina y no había opción

La maquina trotadora en el gimnasio dañada.

2026-06-02 • via Nuitee
C
Carla • couple • us
9
2026-06-01 • via Nuitee
G
Greg • couple • us
10
Very good value and very clean facilities,
Pros:

The room was very clean and comfortable, bed was very comfortable, good selection at the continental breakfast. The staff was polite and very efficient.

2026-05-31 • via Nuitee