Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Excellent/central location
Spacious rooms
Comfortable beds
Varied and satisfying breakfast
Nice interior and meeting desk
Spa and well-equipped gym
Staff returned a lost card
Cons:
Poorly maintained pool area
Bathroom issues (clogged drains, shower doors, showerheads)
Old/worn amenities and furniture
No minibar and inconvenient billing/signing policy
Stained bedsheets and dirty windows in some rooms
Occasional mediocre dinner/food item

Categories

Cleanliness
6.5
Multiple mentions of stained bedsheets, unclean windows and poorly maintained pool areas; some rooms described as not freshly cleaned and shower/bath areas getting wet.
Service
9.2
Consistently praised: friendly, helpful and courteous staff; several guests highlight good service (e.g., staff returned a debit card, attentive reception).
Location
9
Frequently highlighted as excellent or perfectly located — central, walking distance to a large mall and convenient for guests.
Room Quality
7.5
Rooms reported as large with comfortable beds and good meeting desks, but several notes about bathroom faults (shower/door, clogged drains), worn furniture and need for refurbishment.
Amenities
7
Spa and gym receive positive mentions, but the pool is poorly maintained; some amenities are old or non-functioning and minibar/billing options were lacking.
Value for Money
7.8
Mixed perceptions: many guests felt the stay was worthwhile, though a few called the star claims exaggerated and some disliked payment/billing restrictions.
Food and Beverage
8.3
Breakfast is commonly described as varied, abundant and satisfying; isolated negative comments about mediocre dinner items and requests for more cuisine variety.
Overall Experience
9.5
Overall largely positive — many guests describe comfortable stays and intent to return, balancing the operational issues noted above.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Luxurious Amenities
Wyndham Surabaya offers an array of luxurious amenities including an outdoor pool, gym, and spa for guests to unwind and relax during their stay. The hotel also provides free internet access in rooms and public areas, ensuring guests stay connected throughout their visit.

Convenient Location
Located in the heart of Surabaya's business center, Wyndham Surabaya is just a stone's throw away from popular attractions such as Eat n Eat food plaza and Tunjungan Plaza. With Juanda International Airport a short 40-minute drive away, guests can easily access the hotel from the airport.

Culinary Delights
Indulge in a culinary journey at Wyndham Surabaya with Tangerine Restaurant offering a delectable Indonesian and international buffet menu. Guests can also enjoy a variety of dining options including Lobby Bar and Hi-So Restaurant, ensuring a delightful dining experience throughout their stay.

Book your stay at Wyndham Surabaya today and experience luxury and convenience at its best!

Important information:

Please note, breakfast for children 6 years old and over are available for an additional fee.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

8.1
Based on 353 reviews
Cleanliness: 6.5
Service: 9.2
Location: 9
Room Quality: 7.5
Amenities: 7
Value for Money: 7.8
Food and Beverage: 8.3
Overall Experience: 9.5
F
Frans • solo_traveller • nl
7
Redelijk
Cons:

Ze konden niet eens behoorlijk pisang goreng maken de diner is ook matig

2026-10-21 • via Nuitee
M
Manfred • couple • de
9
2026-10-19 • via Nuitee
A
Arie Br 99 • solo_traveller • id
6
Keberulan pas dapat kaamr biasa aja overated jadinya
Pros:

Gede kamarnya

Cons:

Kebetulan ac nya panas dan clpsernya mampet

2026-10-11 • via Nuitee
Y
Yusof • solo_traveller • my
10
2026-10-10 • via Nuitee
Y
Yash • couple • in
10
Overall comfortable stay.
Pros:

Everything was good

Cons:

Nothing

2026-09-18 • via Nuitee
M
Mahendra • solo_traveller • id
10
We'll surely cone back
Pros:

Very nice experience for me and my wife.

Cons:

Nothing

2026-09-14 • via Nuitee
M
Muhammet • couple • tr
10
2026-09-14 • via Nuitee
S
Sri • solo_traveller • id
10
EXCELLENT
Pros:

Bed is very comfortable to rest, and in the room i love the desk for the meeting, its professional desk for having the meeting. It makes me focus on it, During my stay, I left my Debit card in the room, and I got back the credit card. Thank you for nice stuff.

Cons:

nothing.

2026-09-13 • via Nuitee
I
Indrawan • family_with_children • au
10
2026-09-12 • via Nuitee
Y
Yusif • solo_traveller • gb
9
Great stay in Surabaya
Pros:

I was only there for one night but I liked the interior, the staff and it was clean

Cons:

Nothing. I’m happy

2026-09-11 • via Nuitee
P
Petra • family_with_children • ch
8
2026-08-31 • via Nuitee
S
SL35 • solo_traveller • sg
8
Good bedroom disappointing bathroom
Pros:

Room was big and spacious. Bed was comfortable.

Breakfast was varied and satisfying.

Cons:

We had an executive room which featured a very inviting bath tub. But no bath salt was provided, not even when we asked from reception.

Shower door cannot be not closed firmly. As a result, bathroom floor ended up getting very wet.

2026-08-25 • via Nuitee
E
Ervin • extended_group • hu
8
Pros:

Jó elhelyezkedés, elegancia.

2026-08-22 • via Nuitee
I
ING HWA • couple • sg
7
Pros:

The size of the room is big, breakfast is excellent & the location is good (walking distance from a big shopping mall)

Cons:

The amenities are old, and some are not functioning well. I believe they require a refresh/upgrade

2026-08-22 • via Nuitee
N
nefrytiri • solo_traveller • id
9
Pros:

Since I was given to exec room...then the room is big enough to cover alone

Cons:

The bed was comfy

2026-08-18 • via Nuitee
K
Kamran Rashid • couple • au
10
Pros:

Perfect location

Cons:

Nothing

2026-08-15 • via Nuitee
M
Marika • solo_traveller • it
10
Pros:

L'hotel è assolutamente Top
La camera era grandissima ,il letto king size comodissimo ,la camera insonorizzata ,la spa bellissima dove ho fatto un massaggio super ... La palestra è ben attrezzata ,il personale gentilissimo e la colazione completa e variegata !! Consiglio assolutamente!!

Cons:

Tutto perfetto

2026-08-13 • via Nuitee
A
Ajit • couple • in
8
Quite comfortable
Pros:

Location

Cons:

No mini bar in the room & not allowed to sign the bills to room account. Bad to pay in cash or card every time

2026-08-08 • via Nuitee
A
Ayu Pradnya • couple • id
9
2026-08-03 • via Nuitee
O
Oleg • solo_traveller • pl
7
Pros:

5 stars is the falce statement.

2026-08-02 • via Nuitee