Downtown Mexico

Hotels
•
Design Hotels
8 (305 reviews)
Isabel la Catolica 30 , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Nightclub
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Breakfast
Design
Pool
Comfortable rooms
Cons:
Noise from surrounding bars
Service inconsistency
Water overflow issue in showers

Categories

Cleanliness
7.39
There were mentions of design issues leading to water overflow and complaints about the service process.
Service
8.36
Most staff were described as indifferent, but some were kind and accommodating.
Location
8.4
Perfect location near Zocalo; however, it is noisy due to nearby bars.
Room Quality
7.85
Rooms are stylish and beautifully designed, but some had issues with ventilation.
Amenities
8.38
The hotel offers modern amenities and a lovely rooftop pool.
Value for Money
7.34
Pricing felt high due to service not meeting the level expected for luxury accommodation.
Food and Beverage
8.39
Breakfast was positively commented on across multiple reviews.
Overall Experience
7.86
Guests expressed overall enjoyment, though with noted service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:21

Property Description

Historic Elegance: Step into a restored 17th-century palace just 2 blocks from Zócalo Square. The high ceilings and traditional tiled floors of each room at Downtown Mexico, a Member of Design Hotels, exude elegance and charm.

City Views: Enjoy the breathtaking views over Mexico City from the outdoor pool and roof terrace. The bar with a terrace offers a perfect spot to unwind while overlooking the bustling city below.

Convenience and Service: With a 5-minute walk to major attractions like the Metropolitan Cathedral and the Mexican Government Palace, this hotel offers not just a luxurious stay but also convenience. Let the 24-hour reception assist you with excursions and take advantage of the free bicycle rental to explore the city. Book now to experience the perfect blend of history and luxury.

Important information:

Please note that when reserving more than 4 rooms group policies will apply. Please contact the property after booking for more information.

Please note if the guest is traveling with a pet fee of USD 50 + taxes will be charged.

The property has a house car

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 2 per hour.

Location

Guest Reviews

8
Based on 305 reviews
Cleanliness: 7.39
Service: 8.36
Location: 8.4
Room Quality: 7.85
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 8.39
Overall Experience: 7.86
T
Tobias • couple • de
7
Ideal for a short stay in central Mecico City in a comfortable and well-designed hotel bearing in mind the possible nois
Pros:

Very central location just around the Zocalo area. A very well-preserved historic building in the Centro Histórico area of Mexico City. The design of the hotel and the guest rooms is very nice and contemporary.

Cons:

Due to the external restaurants on the Ground Floor area, it is a very noisy area with noise disturbance until ca. 11pm at night (music bands, guest conversations). All the guest rooms face the inner courtyards with those restaurants on the Ground Floor. Also, in our case, the guest room door was the only light source with built-in windows which rendered the guest room slightly dark at times. Lastly, unfortunately, there have been 2 external events within the hotel during our 3-day stay which made it not possible for us to use the roof top and pool area and even hindered us in on case to access our guest room altogether as the event (wedding) took place in the public area leading to the guest rooms.

2026-02-23 • via Nuitee
D
Douglas • couple • us
10
Beautiful oasis in teeming downtown CDMX.
Pros:

Location was perfect for seeing the museums and sights downtown. It is a very dense, hectic neighborhood but the courtyard design of the Downtown makes it a peaceful oasis. Breakfast was very nicely done with a small buffet of fruit and pastry along with choice of main dish from the kitchen. The building is a beautiful historical stone hacienda restored with obvious care.

Cons:

The rooftop terrace with pool was closed all day Saturday for a private event, which was disappointing but didn’t impact our overall trip.

2026-02-22 • via Nuitee
M
Meredith • couple • au
9
Beautiful hotel in the old part of Mexico City. Staff were amazing x
Pros:

Absolutely gorgeous hotel in Centro Mexico City. Beautiful to look at, gorgeous art and very comfortable beds

Cons:

There was very little lighting. It was very hard to see in the room let alone put makeup on! I had to use my phone light to see sometimes!

2026-02-11 • via Nuitee
P
Paulina Del Carmen • family_with_children • it
8
Buena experiencia. Agradable lugar.
Pros:

Ubicación, muy céntrico. La habitación tiene un ambiente cálido. A principio de enero la temperatura interna en la habitación fue óptima. No tuve problemas con el ruido exterior, está muy bien aislada. Tiene muchos lugares para tomar fotografías. Las tiendas y sus opciones para tomar una copa o comer.

Cons:

La iluminación creo que pudiera ser un poco mejor sin perder la sensación de calidez. Todo cierra entre 9 y 10. Yo esperaba poder tener una cena un poco más tarde.

2026-01-07 • via Nuitee
J
James • couple • gb
8
Read the reviews and just fix the heating/air conditioning already
Pros:

Absolutely stunning room with amazing view generally loved the hotel pool service and staff.

Cons:

The air conditioning didn’t work. It was FREEZING!! I can’t describe how cold I was for 4 full days. This room is very dark and very large made of stone. Even in the day when it’s warm outside the room doesn’t get sun. It’s cold! It was 7 degrees outside at night sometimes colder and no heating at all. The most annoying part is that the room has a massive air conditioning unit with an option to heat up to 30 degrees (THAT FUNCTION DOESN’T WORK!) The lovely staff at reception gave me a little plug in heater that I spent all my time hovering over. (nowhere near enough to heat that suite) I would go for breakfast (only option is to eat outdoors which is also freezing) in two robes and a jacket the come back with ice cold hands into a freezing cold room and be forced as the only option to have a hot bath to warm up. For a £500 a night suite this is absolutely not ok!

2026-01-06 • via Nuitee
A
Andrew • couple • gb
7
2026-01-05 • via Nuitee
J
Joshua • solo_traveller • gb
8
2026-01-02 • via Nuitee
T
tiffou • solo_traveller • gb
10
The happiest time
Pros:

Breakfast, design, pool

2025-12-06 • via Nuitee
K
Kan • couple • us
6
2025-12-01 • via Nuitee
M
Micaela • family_with_children • us
10
2025-11-17 • via Nuitee
V
Victor • couple • fr
9
2025-11-10 • via Nuitee
F
Frédéric • couple • fr
6
Un cadre magnifique mais trop bruyant
Pros:

L’emplacement était parfait non loin du Zocalo, l’architecture de l’hôtel mêlant l’ancien et le nouveau était remarquable, le petit déjeuner parfait, mais..,

Cons:

Malgré des matériaux de qualité il y avait beaucoup trop de bruit, de la musique des 8 h du matin jusqu’à 22 h car le restaurant est placé au rez dechaussée et les chambres au premier.

2025-11-09 • via Nuitee
P
Paul • couple • ie
4
Stylish hotel with (mostly) indifferent staff
Pros:

Hotel is very stylish with a striking design and interesting public spaces. The rooms are converted from a historic use and have high ceilings and interesting layout. There is a nice rooftop pool and bar area.

Cons:

The hotel is located in a complex with a very noisy bar/ restaurant and shares an entrance. Apart from the excellent porter, the reception and other staff were indifferent. We were greeted with a list of the items we couldn't choose for breakfast rather than a welcome. Bar staff were similarly unenthusiastic. The historic building fabric and conversion of the rooms means that there is effectively no window in the room (apart from the door) which makes for a stuffy in-room atmosphere.

2025-11-07 • via Nuitee
R
Richard • solo_traveller • us
10
As always a total pleasure
Pros:

Modern amenities in a 500 yesr old building

Cons:

N/a

2025-10-20 • via Nuitee
M
mina • family_with_children • us
9
2025-10-07 • via Nuitee
D
Denise Denenge • solo_traveller • us
10
A most delightful hotel and staff!
Pros:

Absolutely beautiful rooms, converted historic building. I was only there for one night of a layover and there was renovation of the gardens so if I was there longer, this may have bothered me, but for the time, it was no problem. Very very beautiful property and each room so elegantly appointed with a combo of modernist design and the historic brickwork. The entire property is exquisite. Loved the rooftop restaurant where staff were very kind and generous, lovely all around plus great views of the city center from there. Wish I had more time to spend here! Many thanks to all who made my stay so wonderful! It was my first time in CDMX in over 20 years so I appreciated the care, including the gentleman who made sure I had my lunch bag when departing so early in the morning! That sandwich carried me through my travels home! Muchas gracias!

Cons:

All was wonderful.

2025-10-04 • via Nuitee
C
Cumin • couple • jp
8
セントロのど真ん中、贅沢なホテル
Pros:

施設設備は新しく、建物全体、部屋のデザインなどは古き良き時代のメキシコらしいコンセプト、拘りがあり、とてもお洒落で綺麗なホテルでした。
朝食もとてもおいしかったです。
ベルボーイなどの方々なども愛想よく笑顔で親切に対応してくれました。

Cons:

ペットと宿泊で、追加料金はMXN1,200/泊で少し高すぎる。
シャワー室のデザインがオープンな造りの為、水が溢れ出て、他の場所も広範囲で濡れてしまう。
booking.comのHPから、またチェックイン時/チェックアウト時と、何度もFacturaをお願いし、必要情報も渡して置いたが、結果的に忘れられており、送られてこなかった。WhatsAppで連絡して催促すると、情報の提供から全て一からやり直しとなり、時間もかかり、迅速に対応をしてもらえず、Facturaを入手するまでの過程がストレスに感じた。
価格的に高級ホテルではあるが、サービスは相応のレベルには達していないと思われ、結果的に宿泊代がとても高く感じた。

2025-09-13 • via Nuitee
C
Cruz Irastorza • couple • mx
6
Bien pero wifi no sievio
Pros:

Wifi malo

Cons:

Wifi en cuarto no sirve

2025-09-08 • via Nuitee
R
Robert • family
10
Pros:

Historical property with spacious rooms and a lot of style. Excellent restaurant and boutique shops in the same building. Friendly and accommodating service.

2025-09-01 • via Nuitee
S
Salam • family
10
Pros:

Very nice hotel
Only issue is breaks at menu remained the same
For
The 8 days we were there

2025-08-18 • via Nuitee