Downtown Mexico

Hotels
•
Design Hotels
8 (317 reviews)
Isabel la Catolica 30 , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Nightclub
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Breakfast
Design
Pool
Comfortable rooms
Cons:
Noise from surrounding bars
Service inconsistency
Water overflow issue in showers

Categories

Cleanliness
7.39
There were mentions of design issues leading to water overflow and complaints about the service process.
Service
8.36
Most staff were described as indifferent, but some were kind and accommodating.
Location
8.4
Perfect location near Zocalo; however, it is noisy due to nearby bars.
Room Quality
7.85
Rooms are stylish and beautifully designed, but some had issues with ventilation.
Amenities
8.38
The hotel offers modern amenities and a lovely rooftop pool.
Value for Money
7.34
Pricing felt high due to service not meeting the level expected for luxury accommodation.
Food and Beverage
8.39
Breakfast was positively commented on across multiple reviews.
Overall Experience
7.86
Guests expressed overall enjoyment, though with noted service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:21

Property Description

Historic Elegance: Step into a restored 17th-century palace just 2 blocks from Zócalo Square. The high ceilings and traditional tiled floors of each room at Downtown Mexico, a Member of Design Hotels, exude elegance and charm.

City Views: Enjoy the breathtaking views over Mexico City from the outdoor pool and roof terrace. The bar with a terrace offers a perfect spot to unwind while overlooking the bustling city below.

Convenience and Service: With a 5-minute walk to major attractions like the Metropolitan Cathedral and the Mexican Government Palace, this hotel offers not just a luxurious stay but also convenience. Let the 24-hour reception assist you with excursions and take advantage of the free bicycle rental to explore the city. Book now to experience the perfect blend of history and luxury.

Important information:

Please note that when reserving more than 4 rooms group policies will apply. Please contact the property after booking for more information.

Please note if the guest is traveling with a pet fee of USD 50 + taxes will be charged.

The property has a house car

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 2 per hour.

Location

Guest Reviews

8
Based on 317 reviews
Cleanliness: 7.39
Service: 8.36
Location: 8.4
Room Quality: 7.85
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 8.39
Overall Experience: 7.86
C
Christopher • extended_group • ca
9
Wonderful staff really made it a great stay.
Pros:

Beautifully maintained old building and fantastic mural.

Cons:

Pool was out of order during our stay unfortunately.

2026-04-14 • via Nuitee
F
Fiona • couple • gb
7
Stylish boutique hotel in central location with great breakfast
Pros:

Mix of old historic building with modern interiors cleverly achieved; very stylish throughout. Original 20th century artworks (sculpture and mural) on the stairway. Helpful staff. Great location for visiting Centro Historico.
Excellent breakfast buffet (including authentic Oaxaca cheese) as well as delicious hot dishes freshly prepared and served by the brilliant all female team. Traditional crockery a pleasure to use.

Cons:

Short term notice that some facilities were not available however we were offered alternatives nearby.
The lighting in the rooms is very atmospheric, but not bright. There was no window in the room except shutters in the doors which enabled others to look in; however this wasn't really a problem as we were mostly out.

2026-04-14 • via Nuitee
R
Richard • couple • us
10
Always a pleasure
Pros:

Such a great marriage of antiquity y modern

2026-04-08 • via Nuitee
S
Sue • couple • us
9
2026-03-30 • via Nuitee
B
Beverly • solo_traveller • us
10
Wonderful!
Pros:

Location, facilities, STAFF!!!

Cons:

Bit more bathroom privacy maybe…

2026-03-27 • via Nuitee
G
Gottfried • family_with_children • at
8
Pros:

Der Pool, das Frühstück, die Lage und das sehr freundliche Personal

Cons:

Die Zimmer waren leider sehr dunkel

2026-03-24 • via Nuitee
J
josephine • extended_group • ca
10
2026-03-21 • via Nuitee
M
michel • couple • ca
8
Pros:

Location

Cons:

Needs better lighting.

2026-03-10 • via Nuitee
A
ALEXANDRE • couple • fr
8
Genial
Pros:

La piscine et le petit dejeuner

Cons:

Rien !

2026-03-07 • via Nuitee
E
Edgar • family_with_children • mx
9
2026-03-07 • via Nuitee
M
Mathieu • family_with_children • ca
10
2026-03-06 • via Nuitee
F
Florence • couple • fr
5
Très sympa malgré les points négatifs
Pros:

L’emplacement, la déco , les restaurants dans l’hôtel . Le petit déjeuner

Cons:

Bruyant pas bien isolé des bruits de la rue
Lit petit en longueur
Pas le lumière dans les chambres

2026-03-02 • via Nuitee
T
Tobias • couple • de
7
Ideal for a short stay in central Mecico City in a comfortable and well-designed hotel bearing in mind the possible nois
Pros:

Very central location just around the Zocalo area. A very well-preserved historic building in the Centro Histórico area of Mexico City. The design of the hotel and the guest rooms is very nice and contemporary.

Cons:

Due to the external restaurants on the Ground Floor area, it is a very noisy area with noise disturbance until ca. 11pm at night (music bands, guest conversations). All the guest rooms face the inner courtyards with those restaurants on the Ground Floor. Also, in our case, the guest room door was the only light source with built-in windows which rendered the guest room slightly dark at times. Lastly, unfortunately, there have been 2 external events within the hotel during our 3-day stay which made it not possible for us to use the roof top and pool area and even hindered us in on case to access our guest room altogether as the event (wedding) took place in the public area leading to the guest rooms.

2026-02-23 • via Nuitee
D
Douglas • couple • us
10
Beautiful oasis in teeming downtown CDMX.
Pros:

Location was perfect for seeing the museums and sights downtown. It is a very dense, hectic neighborhood but the courtyard design of the Downtown makes it a peaceful oasis. Breakfast was very nicely done with a small buffet of fruit and pastry along with choice of main dish from the kitchen. The building is a beautiful historical stone hacienda restored with obvious care.

Cons:

The rooftop terrace with pool was closed all day Saturday for a private event, which was disappointing but didn’t impact our overall trip.

2026-02-22 • via Nuitee
M
Meredith • couple • au
9
Beautiful hotel in the old part of Mexico City. Staff were amazing x
Pros:

Absolutely gorgeous hotel in Centro Mexico City. Beautiful to look at, gorgeous art and very comfortable beds

Cons:

There was very little lighting. It was very hard to see in the room let alone put makeup on! I had to use my phone light to see sometimes!

2026-02-11 • via Nuitee
P
Paulina Del Carmen • family_with_children • it
8
Buena experiencia. Agradable lugar.
Pros:

Ubicación, muy céntrico. La habitación tiene un ambiente cálido. A principio de enero la temperatura interna en la habitación fue óptima. No tuve problemas con el ruido exterior, está muy bien aislada. Tiene muchos lugares para tomar fotografías. Las tiendas y sus opciones para tomar una copa o comer.

Cons:

La iluminación creo que pudiera ser un poco mejor sin perder la sensación de calidez. Todo cierra entre 9 y 10. Yo esperaba poder tener una cena un poco más tarde.

2026-01-07 • via Nuitee
J
James • couple • gb
8
Read the reviews and just fix the heating/air conditioning already
Pros:

Absolutely stunning room with amazing view generally loved the hotel pool service and staff.

Cons:

The air conditioning didn’t work. It was FREEZING!! I can’t describe how cold I was for 4 full days. This room is very dark and very large made of stone. Even in the day when it’s warm outside the room doesn’t get sun. It’s cold! It was 7 degrees outside at night sometimes colder and no heating at all. The most annoying part is that the room has a massive air conditioning unit with an option to heat up to 30 degrees (THAT FUNCTION DOESN’T WORK!) The lovely staff at reception gave me a little plug in heater that I spent all my time hovering over. (nowhere near enough to heat that suite) I would go for breakfast (only option is to eat outdoors which is also freezing) in two robes and a jacket the come back with ice cold hands into a freezing cold room and be forced as the only option to have a hot bath to warm up. For a £500 a night suite this is absolutely not ok!

2026-01-06 • via Nuitee
A
Andrew • couple • gb
7
2026-01-05 • via Nuitee
J
Joshua • solo_traveller • gb
8
2026-01-02 • via Nuitee
T
tiffou • solo_traveller • gb
10
The happiest time
Pros:

Breakfast, design, pool

2025-12-06 • via Nuitee