Quality Inn & Suites Kilgore-Longview

Hotels
•
Quality Inn
7 (63 reviews)
3298 US Highway 259 North , Kilgore , US
+19039882800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Close to Kilgore College / convenient location
Friendly and helpful front desk (many mentions)
Comfortable beds and generally clean rooms for many guests
Good price / perceived value by several reviewers
Roomy rooms and Netflix available
Cons:
Unresolved double-charge / billing and refund issues
Cigarette and occasional weed smells reported in rooms and building
Dirty linens/towels and general cleanliness problems
Breakfast inadequate or poor quality for number of guests
Pool green and broken ice machine / other maintenance issues (AC, fridge, door lock)

Categories

Cleanliness
4
Multiple guests reported unclean conditions: long black hairs on bedding, stained towels, pervasive cigarette/weed smells in some rooms, and reports of a green pool and an overall 'gross' building odor.
Service
8.5
Many reviewers praised helpful and friendly front desk staff and good customer interactions; however, there are notable exceptions citing rude behavior and an unresolved double-charge/billing dispute.
Location
9
Consistently noted as convenient: close to Kilgore College and nearby restaurants, and easy to get to — overall a strong location for travelers to the area.
Room Quality
8.5
Several guests described rooms as clean, comfortable, roomy, and with Netflix available; some reviewers reported maintenance problems (AC off, noisy/broken refrigerator, nonworking door lock) and occasional smoke smell.
Amenities
4.5
Amenities received mixed-to-poor marks: breakfast frequently described as inadequate or low quality, pool reported green, ice machine/outlets in need of service; positives include in-room Netflix and comfortable beds for some guests.
Value for Money
8
Several guests commented the price was good and appreciated the value; value perceptions are weakened by billing disputes and inconsistent service/cleanliness for some stays.
Food and Beverage
4
Breakfast was repeatedly criticized as insufficient in quantity and poor in quality for the number of guests staying; overall F&B offerings were a weak point.
Overall Experience
9.5
Mixed overall: a number of strong 'excellent' reviews praising cleanliness, comfort, helpful staff, and intent to return, contrasted with several serious complaints (billing, cleanliness, amenities). Overall many guests reported positive stays, though issues were significant for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Welcome to our charming Kilgore, Texas hotel!

Convenient Amenities: Enjoy complimentary Wi-Fi, daily continental breakfast, and a refreshing outdoor pool during your stay. Each room is equipped with a fridge and microwave for your convenience.

Comfortable Accommodations: Our traditionally furnished rooms feature coffee facilities, a work desk, and a television. Upgrade to a select room with a spacious seating area for added comfort.

On-Site Facilities: Take advantage of our gym, business center, and laundry facilities for a convenient stay. Don't miss the chance to experience all that Kilgore Americas Best Value Inn has to offer.

Book your stay with us now and make the most of your visit to Kilgore!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Guest Reviews

7
Based on 63 reviews
Cleanliness: 4
Service: 8.5
Location: 9
Room Quality: 8.5
Amenities: 4.5
Value for Money: 8
Food and Beverage: 4
Overall Experience: 9.5
A
Amanda • couple • us
8
2026-11-05 • via Nuitee
R
Russell • couple • us
8
2026-10-11 • via Nuitee
A
Alexis • couple • us
5
Check in as the wrong person double charged me and still no money back after 2weeks
Pros:

Close to Kilgore college

Cons:

You guys over charged me and I’m still waiting…

2026-09-10 • via Nuitee
C
Clinton • couple • us
10
2026-08-06 • via Nuitee
E
Eric • couple • us
7
2026-07-20 • via Nuitee
J
Jo • solo_traveller • us
9
Staff was friendly and helpful. Beds were comfortable and clean.
Pros:

Simple but very well prepared.

Cons:

The room had a stuffy smell.

2026-07-10 • via Nuitee
V
Veronica • couple • us
10
It was a very good hotel, will stay at this location again.
Pros:

I loved how clean the room was, and I appreciated being able to watch Netflix since the cable didn't have too many channels, which was a big plus. And enjoyed the room, which was roomy. And the price was good.

Cons:

The only thing I didn't like was that the a/c was off and the room was very hot. Other than that, I enjoyed my stay and will stay again if I travel to Kilgore, TX.

2026-07-06 • via Nuitee
S
Summer • couple • us
10
2026-07-05 • via Nuitee
M
Monique • solo_traveller • us
7
2026-07-04 • via Nuitee
L
Logan • solo_traveller • us
10
2026-07-03 • via Nuitee
L
Logan • solo_traveller • us
10
2026-07-03 • via Nuitee
J
James • solo_traveller • us
4
Very poor quality and customer service.
Pros:

Not a lot that we liked. It was close to restaurants and the ac was great.

Cons:

The beds weren't cleaned properly, there was long black hairs on the bedding. The towels in the bathroom had stains on them and they inky gave you 1 roll of very bad toilet paper for the 4 days we booked. The room faintly smelled like cigarettes. Every now and then you could smell weed. This is a non-smoking facility so there shouldn't have been any of that. The breakfast was not good and there was not enough for the amount of guest staying there. The pool was green the entire time we were there. We had booked Friday-Monday, asked about checking out early and we're told that we could but wouldn't get refunded for the one day. Our checkout was not processed until after 12 on Monday when we checked out at 9am Sunday. Overheard other guest being told they would get refunded for the day they didn't stay due to checking lut early but anyone that was there with our group was told that we could not be refunded. We had a group that had at least 10 rooms booked and all were told the same thing.
Would not recommend this hotel to anyone.

2026-06-26 • via Nuitee
S
Stephanie • family_with_children • us
3
Wouldn’t go back
Pros:

Easy to get to

Cons:

Room smelt awful, the man at the front asked me three times at check in if we smoked I told him no only to walk into our room and it reeked of cigarette smoke. They didn’t have enough food ready for breakfast. Whole building has a gross smell. It’s like a pig with lipstick. Then we needed to check out early and they wouldn’t refund or credit. Overall disappointing and wouldn’t go back.

2026-06-26 • via Nuitee
S
Streeper • solo_traveller • us
9
2026-06-22 • via Nuitee
B
Brandy • solo_traveller • us
1
Pros:

Absolutely nothing, the person that works at the front counter was so rude and hateful

Cons:

Everything, rude hateful people

2026-06-22 • via Nuitee
L
Logan • solo_traveller • us
10
2026-06-19 • via Nuitee
A
Agustin • family_with_children • us
10
Recomendado
Pros:

Si muy limpio

2026-06-15 • via Nuitee
M
Mendoza • couple • us
10
Pros:

The front desk person was very helpful and friendly. Great service from them. Will plan on staying at this location on my next visit for sure. 👍👍👍

2026-06-05 • via Nuitee
M
Mendoza • couple • us
10
Pros:

Excellent

2026-06-05 • via Nuitee
S
Smith • couple • us
10
Excellent
Pros:

Great place, everything was absolutely perfect. Clean, quiet and comfortable accommodations. The staff is amazing and very helpful. Will definitely stay here again on my next trip.

2026-06-02 • via Nuitee