Sofitel Agadir Thalassa Sea & Spa

This didn't really feel like a 5 star property - the upkeep of the resort was lacking. The bedroom light near the bed for example came off the wall completely when we tried to switch it on! Breakfast room is pretty dingy and very chaotic in the morning (the pastries were excellent though)
Kids club is really a toddler club - hardly anything to keep slightly older kids entertained
Heated pool was nice

Great family vacation. One of the best holiday experiences- the property is amazing, clean , modern, spacious - most importantly the staff are very professional reflecting Berber culture of hospitality and service. The food prepared by chef Jacques and his team was world class. We were served by exceptional Mustafa in the restaurant for dinner and formed a nice friendship over learning more about Amazigh culture and language.

Beautiful hotel. Great service. I really don’t understand all the negative review about “poor service”. It’s amazing. Super friendly. Helpful. Especially the staff at the buffet. Lahoucine was very very very helpful and made our stay during breakfast and dinner very comfortable. Thanks

visited with friends and found the hotel to be a great choice. The beach was beautiful, and the swimming pool was perfect for relaxing and spending time. There was an excellent selection of restaurants, offering plenty of variety throughout our stay, and breakfast was especially good with lots of fresh and tasty options. The hotel has a good gym and spa, entry to the spa is chargeable with a fee.

The rooms were modern, clean, and comfortable. The hotel has a warm, welcoming atmosphere, and the staff were consistently friendly and helpful, which really added to the experience. All in all, a great stay and a hotel we would happily return to and recommend to others.

Great hotel and lovely staff but it was marred by the view from our balcony of the Hotel next door, also a Sofitel in Agadir, a large rubbish tip. Our hotel staff said it was “nothing to do with them” so we should write a review on Tripadvisor! Very strange but otherwise a lovely hotel for a December getaway!!

This was not a good experience, sadly.. the hotel is beautiful, but the staff is not polite and respectful. We were supposed to go here for lunch, but they did not meet ours expectations therefore we chose to leave. My recommendations is to not even bother going here.. you will have a much more enjoyable time if you visit another restaurant, for sure.

The Sofitel Hotel is one of the finest hotels, combining luxury and sophistication. Its elegant design and impeccable service ensure a comfortable and refined stay. The staff is professional and helpful, and the facilities are comprehensive, catering to diverse needs, whether for relaxation or business. Its prime location lends a special atmosphere of tranquility and luxury. An experience worth repeating

We have just had the most amazing 5 day break here, firstly the staff were just amazing, so helpfull and just nice. Greeted round every corner, nothing too much. The pools are just amazing.
The only hotel with immediate beach access.

Amazing time of year to escape the winter blues. Abdul at the pool bar was just great. The food at the beach bar and restaurants is so good. We will be back xx

Some reviews say service slow but I would say it's just the relaxed pace and environment they've created. Just sit back relax x

Amazing hotel in an amazing location for a relaxing luxury holiday. Close to the beach and in a very relaxed setting. The main pool is a bit too cold and prices are a little high but the hotel itself is excellent

Hotel is well appointed very comfortable and nestled in the sand dunes in a lovely location.
Unfortunately the staff in the pool bar & Le Plage restaurant offer very poor service. Waiting for lengthy periods of up to 25 minutes to receive your drink after initially ordering is not acceptable.
Ignoring you whilst sitting at the pool bar waiting to place your order is not acceptable.
We also found the food in the buffet restaurant very bland,one night lots of salad & no dressing available. Not all dishes are labelled so you are unable to see what is on offer.
Reception staff appear unfriendly & do not seem to have the necessary people skills required.
Many seats used for dinning are on sofas which are not suitable or comfortable for that purpose.
One morning we were stuck in the lift for 25 minutes having broken down whilst between floors. There was little or no concern shown by the staff who eventually secured our release.
Needs to improve on the above before we would consider returning

We thoroughly enjoyed our stay in your lovely hotel.

Food throughout the hotel was delicious and prepared with love. Perhaps we would have preferred less music in the beach bar and just to enjoy the sound of the waves.

Our room was outstanding and we were looked after by 3 polite, smiling, lovely ladies ( Zahira, Leila and Sukehna) who kept the room clean and tidy. Wonderful to have rose petals on the bed greeting us as we arrived.

The concierge seemed a little confused to point out the location of the hotel on a map and we would have preferred more tourist information to be made available in the hotel.

We will not hesitate to recommend the hotel and its facilities to our friends and colleagues.

I had a wonderful stay at Sofitel Agadir. The food was excellent with a great variety, the ambiance was elegant and relaxing, and the staff were attentive and always smiling. Everything contributed to a truly pleasant experience — a perfect place to relax and enjoy the charm of Agadir.

So this is probably the best hotel in Agadir but it still isn’t that great. The good news is location is amazing, only one of two hotels directly on the beach, not across the prom from the sea. The 5km long surfing beach (long flat waves ideal for beginners, standing up easy!) is pretty special if you like big waves, although it dark not golden sand. Pools and landscaping also excellent, although only heating one small pool in October is a bit poor, beautiful large pool deserted given temperature. Rooms size and value also great. Bad news organisation at check in very poor, why does it take 30 mins to check in? Not a queue just not organised! Food was very hit and miss some good meals some poor. Ingredients good but over or under cooked or poorly seasoned, should be an easy fix. Breakfast buffet was great, it was lunch and dinner that’s an issue, especially room service and the Spanish restaurant. Also excess room noise till 11:30. Appreciate the hotel will have outdoor functions but that is a late cut off for families with kids. 10 or 10:30 more appropriate.

The most disorganised hotel I have ever stayed in. Staff are friendly and the facilities good but management polices make this hotel terrible.never seen so many people complain about service in one hotel. Upset stomachs days after arriving in 3 out of 4 of our party. Waited for ages for food in the two main restaurants. You order which then goes to some one to key it in. You then wait and wait. Nobody seems to have the authority to do anything. Tables left dirty for ages. Could not get served on the beach by the la plage restaurant when eventually walked to get serviceshad to come from pool bar the other end so coffee cold when it arrived. Management seem more focused on corporate events and paying guests are an inconvenience. (Bank of Africa event, fashion event)
Would not stay at Sofitel hotel ever again

We stayed at the Sofitel in mid-October and it is undoubtedly a beautiful hotel in a great location. However, there are several areas that could be improved.

The breakfast was absolutely fantastic – there wasn’t anything I wanted that wasn’t available. The pools were lovely, and the spa, while excellent, was disappointing in that guests have to pay extra to use it. The beds were amazingly comfortable and the showers were lovely, which made the room itself a very pleasant place to relax.

The check-in process was very lengthy, which is the last thing you want after a long journey. Check-out was even worse; as we were rushing to the airport, we ended up waiting nearly half an hour. I would have expected everything to be prepared and settled in advance for departing guests. There were also some unexpected charges that we had already clarified during the long check-in.

The staff were generally lovely, but I did notice a tendency to serve guests who spoke French before those who spoke English. Service at the beach restaurant was particularly slow. We waited about twenty minutes for a single Coke, and when we asked again, the waiter admitted he had forgotten but continued cleaning tables instead of bringing it right away. The food was also inconsistent – the pasta was very average, and the burger was served nearly raw, which unfortunately upset my stomach the following day.

One more important note: the hotel should really consider treating the grounds for mosquitoes. We had stayed at another hotel just two nights before with no issues at all, yet after two nights here I counted over twenty bites, so clearly the other property had taken preventative measures that this one hadn’t.

Overall, the Sofitel has wonderful potential and some excellent features, but the service, operations, and attention to comfort could be improved. I would consider returning in the future once I see reviews showing that these issues have been addressed.

Sat for 40 minutes at the beach restaurant. After 15 minutes asked for a waiter to get the menu, after 40 minutes left without menu or being approached by any staff.

A beautiful setting. Very zen with Lovely facilities and friendly staff. The Wave rise surf school was excellent Our rooms were always spotless thanks to our housekeeper Zahira. Recommend highly!

This hotel was wonderful. We had a couple of issues with the room when we first got there which staff quickly resolved! Laila from the cleaning team was amazing! Lahouciane from the breakfast service team was a joy to speak to everyday! Down to Mohammed who I spoke to a lot for room service. Everyone made the trip so much wonderful. The restaurants were really nice! The Mexican tapas bar did the best churros we’ve ever had and the beach restaurants lamb chops and salt sea bass was sensational! Would recommend and return.

The hotel is Nice but realley expensive. A cup of coffee cost 4,70 euro. The buffet is 42 euro pp. In the buffet restaurant works a man named Ahsraf, it is not a friendly man. He is stressed and not kind to his co workers. He speaks unfriendly to his co workers in the restaurant were guest can hear his comment. I did’nt feel relaxed in the restaurant and feel sorry for this man co workers. Better have dinner in the Spanish restaurant were the waiters welcome you with a smile and very good services and vibe. For me the first and last time in the hotel

Dear Sofitel Thalassa Agadir, Maroc…

It’s with Great Pleasure I’m able to review your spacious 5* hotel; we stayed during October ‘25 & found it to be a joy - a wonderful selection of Restaurants, Pools, Tennis, Water Sports, relaxing treatments…

We stayed in the ground-floor Garden room 008 & our roof was taken care of by the very professional ‘Imad’ (please Thank him) & your breakfast Team Wiam & Mustafa Cashier…

Your food is award winning, as is your Hotel

A Joy

Mona & Paul