Premier Inn Berlin Alexanderplatz

Hotels
8.2 (3765 reviews)
2 Theanolte-Bähnisch-Straße , Berlin , de
+49 30 7407470

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Luggage storage

Review Highlights

Pros:
Very helpful and attentive staff (recovered lost items, assisted with room issues)
Excellent central location near public transport/metro
Comfortable beds and good mattresses
Good/varied breakfast
Cons:
Limited cleaning service (only on request) and some cleanliness issues (elevators, isolated foul odor)
Noise from street/tram; rooms can be small or cramped with extra beds
Amenity gaps: no fridge, safe, iron; few in-room extras
Occasional unexpected charges (early check-in fee, local/tourist tax) and some shower/water leakage issues

Categories

Cleanliness
7.8
Mixed comments: many guests praised clean rooms and hotel, but there are repeated notes about limited cleaning service (only on request), some dirty elevators and isolated incidents (foul odor in one room) and shower/sealing issues causing water spill.
Service
9.2
Generally very positive: multiple reports of helpful, attentive and friendly staff who recovered lost items and resolved room problems quickly; one strong negative report of unfriendly/unprofessional staff is noted but outweighed by many positive experiences.
Location
9
Consistently praised: central, convenient and close to public transport and metro stations; guests repeatedly cite excellent location as a key positive.
Room Quality
7.6
Mixed: comfortable beds and good mattresses frequently mentioned, but some rooms are small/cramped (especially with extra beds), noise from street/tram reported and a few shower/sealing problems affect room comfort.
Amenities
6.5
Noted shortcomings: several guests mention missing in-room amenities (no fridge, no safe, no iron), limited cleaning unless requested, and extra charges/early check-in fees; elevators cited as not very clean.
Value for Money
8.6
Generally seen as good value: many guests highlight the strong location/price balance and comfortable beds for the cost, though a few mention unexpected local/tourist taxes or early check-in charges.
Food and Beverage
9
Positive comments about breakfast: several guests describe breakfasts as excellent and varied, frequently highlighted as a strong point.
Overall Experience
7.9
Overall positive stay with strong location, friendly service and good breakfast; minor to moderate issues (amenities gaps, occasional cleanliness/room maintenance and noise) lower the overall impression for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 22:22

Property Description

Central Location: Premier Inn Berlin Alexanderplatz is conveniently situated in the heart of Berlin, close to popular attractions such as Alexanderplatz and Berlin Cathedral.

Modern Amenities: Enjoy a comfortable stay with amenities like free WiFi, a bar, and flat-screen TVs in all guest rooms at Premier Inn Berlin Alexanderplatz.

Friendly Service: The multilingual staff at the 24-hour reception are always ready to assist you during your stay in English and German.

Experience the best of Berlin's hospitality at Premier Inn Berlin Alexanderplatz. Book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TXL

Location

Guest Reviews

8.2
Based on 3765 reviews
Cleanliness: 7.8
Service: 9.2
Location: 9
Room Quality: 7.6
Amenities: 6.5
Value for Money: 8.6
Food and Beverage: 9
Overall Experience: 7.9
J
Jeannie-Marie • couple • ca
10
Great location/very comfortable room.
Pros:

Great location/great bathroom/great bed/staff pointed us in the direction of a great beer garden nearby. Will definitely stay again. For this interested, there was a happening lounge on the ground floor. Loads of people all enjoying.

Cons:

For the first time, absolutely nothing. It was perfect.

2026-10-31 • via Nuitee
S
Simone • solo_traveller • de
8
Pros:

Zentral gelegen, sauber.

Cons:

Abends Lärm im Innenhof

2026-10-31 • via Nuitee
V
Viktorija • family_with_children • ie
10
Lovely time in Berlin
Pros:

Property is in an absolutely perfect location everything is so close by walking distance. Very easy to access everything and train from and to the airport very handy just a few minutes’ walk from the hotel. Staff are very friendly, and the beds are comfortable. Berlin is beautiful

2026-10-31 • via Nuitee
A
Anamaria • couple • at
10
2026-10-31 • via Nuitee
V
Vasil • extended_group • mk
8
All good, can't complain!
2026-10-31 • via Nuitee
O
Olaf • family_with_children • de
6
In Ordnung. Lage und Frühstück gut.
Pros:

Frühstück und Lage sind gut gewesen.

Cons:

Zimmer wurde repariert. Neues Zimmer, viel kleiner. Nach Beschwerde an Rezeption ein neues Zimmer, welche wie das gebuchte war.
Zimmerreinigung nur nach Absprache.
Warum gibt es die Zimmer am Anreisetag billiger, als wir bezahlt haben.

2026-10-31 • via Nuitee
W
Wenwen • solo_traveller • at
9
2026-10-31 • via Nuitee
G
Grozav Raluca • couple • ro
9
Pros:

Locație, curatenie si calitate/preț

Cons:

A fost frig in camera si aparatul de aer condiționat foarte gălăgios

2026-10-31 • via Nuitee
D
David • family_with_children • se
7
A good-value stay in a great location. Next time I'd just book a larger room.
Pros:

The location was excellent, with easy access to everything in Berlin. Breakfast was good, the Wi-Fi was stable throughout our stay, and the price was very reasonable for what we got.

Cons:

The room felt small for three people. The staff were friendly, but service has some room for improvement. The tram line runs right outside, so if you're sensitive to noise, that could be a downside.

2026-10-31 • via Nuitee
A
Anka • extended_group • ro
9
Pros:

Hotel situat central, aproape de Alexanderplatz, de unde aveai legătură directă la aeroport și către toate zonele orașului. Camere curate, dotări necesare pentru o acomodare plăcută. Vedere către oraș. Micul dejun foarte bun, cu produse de bună calitate. Spațiu suficient în restaurant, deși hotelul are foarte multe camere. Nu a fost necesar în niciuna dintre zile să așteptăm eliberarea vreunei mese. Personalul din recepție și din restaurant prietenos și de ajutor.

Cons:

Mărimea camerei destul de mică; spațiul de depozitare restrâns. Dar aceste aspecte nu au constituit un impediment.

2026-10-30 • via Nuitee
M
Mrs. Bierschmidt • extended_group • de
8
Pros:

Die LED Beleuchtung am Bett, Betten sehr bequem, Aufbettung unkompliziert

Cons:

Zimmer mit Aufbettung sehr eng

2026-10-30 • via Nuitee
L
Lucie • family_with_children • fr
3
Pas top
Pros:

La disponibilité du personnel , l’emplacement et le petit déjeuner

Cons:

Le wifi ne fonctionnait pas .
Nous sommes arrivés à 00:00 et le lit pour l’enfant n’était pas fait . Il a fallu redescendre à la réception et faire nous même le lit. Il manquait également la serviette pour la troisième personne.
Dans la salle de bain , les joints soient abîmés et dans l’ensemble la chambre n’est pas très propre .

2026-10-30 • via Nuitee
A
Agneta • solo_traveller • se
7
2026-10-30 • via Nuitee
M
Marina • family_with_children • se
6
Pros:

Jag gillar att hotellet ligger centralt, med bra kommunikationer och gångavstånd till shopping, restauranger och sevärdheter.

Cons:

Jag uppskattar inte att hotellets rum är små, trånga och opersonliga.Jag ogillar ojämn städning och jag tycker inte heller om när frukosten är dyr i förhållande till utbudet.

2026-10-30 • via Nuitee
A
Anika • couple • de
5
2026-10-30 • via Nuitee
C
Corinna • family_with_children • de
8
Wir hatten einen schönen Aufenthalt in Berlin, das Hotel war ausreichend, außer die kleinen Anmerkungen.
Pros:

Das Hotel lag sehr zentral, gute Erreichbarkeit zur U- und S-Bahn Haltestelle.
Frühstücksbuffet war sehr vielfältig und für jeden Geschmack etwas dabei.
Nicht automatisch kam der Roomservice täglich, man musste dies, wenn gewünscht an der Rezeption anmelden. Nachhaltigkeit wird hier groß geschrieben.

Cons:

Das Zimmer war trotz „Premium Etage“ sehr klein. Die Ausstattung zum Teil kaputt und die Sauberkeit lies etwas zu wünschen übrig.

2026-10-30 • via Nuitee
U
Uwe • couple • de
9
Alles zusammen war das Hotel gut aufgestellt.
Pros:

Die Lage war sehr gut, und bei dem Frühstück, war das Personal sehr Freundlich.

Cons:

Alles so weit gut gewesen, bei dem Frühstück haben mir die Aufbackbrötchen nicht gefallen.

2026-10-30 • via Nuitee
F
Franziska • couple • de
9
2026-10-30 • via Nuitee
M
Michael • solo_traveller • no
8
Pros:

Beliggenhet, god service, hyggelig personalet, god frokost

Cons:

Jeg hadde fire overnattinger, men rommet ble ikke rengjort et eneste gang i løpet av oppholdet.
Lurer på hvorfor?
Rommet var dessuten altfor varmt, og det var ikke mulig å få kjølt det ned. Airconditionanlegget fungerte heller ikke.

Dette er ikke tilfredsstillende, og jeg forventer bedre standard og service.

2026-10-30 • via Nuitee
H
Harre • extended_group • de
9
Pros:

Schnelle und unkomplizierte Hilfe da wir ein Problem mit dem Licht hatten da es nicht funktionierte
Habe wir ein anderes Zimmer bekommen.

Cons:

Dreck unterm Bett.

2026-10-30 • via Nuitee