The Pines Hotel

Hotels
8.7 (3236 reviews)
34-36 Burlington Road , Swanage , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable accommodations
Good food
Cons:
Issues with hot water
No hot water during stay
Limited amenities

Categories

Cleanliness
8.48
There were issues with hot water, impacting overall cleanliness perception.
Service
8.95
Staff were friendly and efficient, overall service met expectations.
Location
9.19
Loved the location with beautiful sea views.
Room Quality
8.54
Rooms were spacious and well-appointed, but some rooms were reportedly small.
Amenities
8.27
Lacked a pool or fitness center, but other amenities were satisfactory.
Value for Money
8.63
Prices are on the high side, but quality of food is very good.
Food and Beverage
8.68
Breakfast was good; however, some items were missing.
Overall Experience
8.85
Overall, a lovely stay with minor issues that did not overshadow the positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 10:53

Property Description

Breathtaking Sea Views: The Pines Hotel offers stunning sea views from its cliff-top location overlooking Swanage Bay. Private steps lead down to the beach, providing guests with easy access to the shore.

Comfortable Rooms with a View: Each light and traditionally furnished room features a flat-screen TV, free tea and coffee, and a private bathroom. Some rooms even have balconies with sea views, creating a serene and picturesque setting for guests to enjoy.

Scenic Dining Experience: The hotel's restaurant not only offers delicious meals made with fresh, local ingredients but also provides panoramic views of the Isle of Wight and Swanage Bay. Guests can indulge in a culinary experience while taking in the beauty of the surroundings.

Experience seaside luxury at The Pines Hotel. Book now to enjoy a memorable stay with breathtaking views and convenient access to the Jurassic Coast.

Important information:

Please note that all Special Requests are subject to availability and additional charges may apply.

This property does not accept American Express.

Please note that cots are available on request only. Please notify the hotel in advance to arrange this.

Please note that all rooms are accessible by elevator apart from the ground floor rooms that have 3 step leading down to them.

Dogs are allowed to stay at this property with prior agreement, restrictions and charges apply.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: SOU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 3236 reviews
Cleanliness: 8.48
Service: 8.95
Location: 9.19
Room Quality: 8.54
Amenities: 8.27
Value for Money: 8.63
Food and Beverage: 8.68
Overall Experience: 8.85
K
Kerry couple gb
7
The staff were fabulous. Breakfast was lovely and included in the price. The room was clean with a lovely view of the se
Pros:

Great location with parking. Looks newly renovated.

2026-02-13 via Nuitee
M
Melanie couple gb
10
Beautiful and relaxing and amazing smoked haddock breakfast!
Pros:

Clean, warm, stylish, and friendly reception staff

Cons:

The shower head in the superior room kept sliding down. I have a bad back so was not comfortable having to bend right down to shower

2026-02-12 via Nuitee
A
Allan family_with_children gb
10
Pros:

Definitely book again

2026-02-12 via Nuitee
K
Kathleen couple gb
10
Pros:

Near beach and town ,very clean , food was very nice ,took daughter for her birthday

2026-02-12 via Nuitee
S
Susan family_with_children gb
10
Pros:

The cottage we stayed in was superb quality, clean, everything you needed and more, garden fantastic. Area wonderful, lots of lovely walks, rite on the beach.
Helpful staff, will visit yearly.

Cons:

Nothing

2026-02-10 via Nuitee
S
Sarah solo_traveller gb
10
2026-01-22 via Nuitee
L
Liz family_with_children gb
10
A wonderful stay, will be back. Stunning views. Lovely food.
Pros:

Beautiful location,
Helpful, friendly staff.
Lovely food

Cons:

All great

2026-01-22 via Nuitee
Y
Yvette couple gb
8
2026-01-22 via Nuitee
K
Kara family_with_children gb
9
2026-01-20 via Nuitee
G
Gareth couple gb
3
Sorry, but won't be coming back.
Pros:

Food was good but evening meal was warm. Would have mentioned it to the waitress but my partner prefers 'not to make a scene'.

Cons:

Decided to book a seaview after seeing some of the pictures on the website and was lucky enough to get the last one. Little did I know it was to be probably the smallest hotel room I've ever stayed in. £198 for the second Saturday in November? Far too expensive in my opinion.

2026-01-20 via Nuitee
D
Donna couple gb
8
Will definitely go back
Pros:

Sea view and breakfast was excellent

Cons:

Was all very good

2026-01-20 via Nuitee
P
Paul couple gb
9
Will be back again
Pros:

Found that the staff were really nice and helpful

2026-01-20 via Nuitee
L
Lisa family_with_children us
10
Great peaceful escape overlooking the ocean.
Pros:

The property location overlooking the ocean is absolutely stunning. Very peaceful. Bar area and restaurant were extremely comfortable and clean. The suite we stayed in was very spacious with a very large outdoor balcony which was gorgeous. All the staff were helpful, attentive and friendly. Great breakfast.

2026-01-20 via Nuitee
H
Hazel couple gb
8
Great location for short stay
Pros:

Room was clean and spacious. Next time will ask for a sea view as we looked over the carpark!
But stunning views from the garden and dining room / lounge. Would definitely stay again if we visited the area. Breakfast was extensive!

Cons:

Décor was a bit dated and some arts of the room could have done with small repairs, but otherwise was good.

2026-01-20 via Nuitee
A
Anthony couple gb
7
Worth a revisit
Pros:

Good hotel. Great food. View beautiful

Cons:

Staff seemed inconvenienced by the guests.

2026-01-20 via Nuitee
V
Vanessa family_with_children gb
9
Very enjoyable
Pros:

The location was excellent with stunning views. The breakfast selection was fantastic and the staff were friendly, knowledgeable and welcoming. We will be returning in the future.

Cons:

We reported a problem with the door in the family room being faulty but this wasn't fixed by the time our stay was over and also the hotel was a little warm for our liking (though we know this is personal taste)

2026-01-20 via Nuitee
N
Natasha solo_traveller gb
1
Lovely place, let down badly by one individual member of your team
Pros:

Breakfast was lovely, so were the breakfast staff. The room was great with a lovely view

Cons:

I decided to stay for one more night but the person on reception wouldn’t honour the online price. He did say he could if I switched rooms. This felt very poor customer service. To switch rooms, double the room cleaning and linen for the sake of £30. Along with the hassle of moving rooms. He was also too busy to deal with my request to stay another night and asked me to speak to him later. I ended up checking out and finding somewhere just down the coast.

2026-01-19 via Nuitee
R
Robin couple gb
5
Pleasant staff, good food, uncomfortable rooms.
Pros:

Great

Cons:

Hot room

2026-01-19 via Nuitee
S
Stephen couple gb
10
My husband and l had a brilliant stay ,we were very fortunate that the westher was glorious.
Pros:

Seaview bedroom..was stunning ...so lovely to see the sea when you awoke and retired to bed.
Breakfast selection was amazing catered for every need. Evening meal was equally good and cooked to perfection. Dining room had a view of the sea which made the dining experience very pleasurable. Staff were very professional and friendly happy to assist when needed.

Cons:

Nothing not to like.

2026-01-19 via Nuitee
E
Eveline couple ch
5
wunderschöne Aussicht auf das Meer, Personal eher unfreundlich und Hunde waren nicht sehr willkommen
Pros:

Top Aussicht auf das Meer bei Superiorzimmer

Cons:

sehr strikte Regeln, für das, dass sich das Hotel als pet friendly betitelt. Man darf sich mit dem Hund ausser im eigenen Zimmer nirgends aufhalten. Das Frühstück wird einem in einem separaten, sehr ungemütlichen Raum, welcher sehr kalt war, serviert. Und das, obwohl man für den Hund 18 Euro extra zahlt...

2026-01-19 via Nuitee