Facilities

Free breakfast
Fitness facilities
Express check-out
Free bicycles nearby
Area shuttle (surcharge)
Firepit
Fireplace in lobby
Free WiFi
Terrace
Garden
See all facilities

Review Highlights

Pros:
Clean room
Great staff
Beautiful location
Cozy atmosphere
Bears sightings
Renovated rooms
Cons:
Room cleanliness quality
Dated amenities
Uncomfortable beds
Lack of adequate bathroom supplies

Categories

Cleanliness
6.73
Several guests mentioned issues with cleanliness, including musty air and dirty carpets.
Service
9.7
Staff was consistently described as nice and accommodating.
Location
9.74
Guests enjoyed the proximity to nature and local activities.
Room Quality
6.69
Many complaints regarding room condition, including uncomfortable mattresses and broken fixtures.
Amenities
8.72
Some amenities were appreciated but others, like the breakfast, were noted as lacking.
Value for Money
8.68
Some guests felt the price did not reflect the experience due to room issues.
Food and Beverage
7.73
Breakfast received mixed reviews with some complaints noted.
Overall Experience
9.2
Despite issues, many guests expressed a willingness to return due to positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:00

Property Description

In the heart of Gatlinburg, Brookside Lodge offers an unforgettable getaway perfect for everyone.

Relax and Unwind
Dive into relaxation at our two outdoor swimming pools or energize your day at our fitness center.

Comfort and Convenience
Our 100 air-conditioned rooms feature premium pillowtop beds, private furnished balconies, refrigerators, and microwaves, ensuring a home-away-from-home experience.

Exceptional Amenities
Enjoy complimentary Wi-Fi, a daily continental breakfast, and on-site conference facilities ideal for events or meetings.

Smartly situated within a short distance of local attractions like Ripley's Aquarium of the Smokies, it's time to experience all that Gatlinburg has to offer. Book your stay at Brookside Lodge today for a memorable adventure!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

8.4
Based on 360 reviews
Cleanliness: 6.73
Service: 9.7
Location: 9.74
Room Quality: 6.69
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 7.73
Overall Experience: 9.2
S
Sheila • solo_traveller • us
2
Don't stay
Pros:

The bed was comfortable and the location.

Cons:

There were bugs crawling all over the floor. Balcony and chairs on the balcony were filthy. Spider webs all in and around the ceiling. The toilet and toilet seat was loose. The stopper in the sink was broke. The room did not have good lighting. One of the lamps was broken. The room needs to be remodeled.

2026-06-27 • via Nuitee
L
Lloyd • family_with_children • us
7
2026-06-27 • via Nuitee
I
Ira • couple • us
10
Love it
Pros:

Love the creek

Cons:

Nothing

2026-06-27 • via Nuitee
B
Brittany • family_with_children • us
10
2026-06-27 • via Nuitee
A
Angela • couple • us
8
Pros:

We liked the river and the hot tub.

2026-06-27 • via Nuitee
S
Sarah • solo_traveller • us
5
2026-06-26 • via Nuitee
K
Kyle • solo_traveller • us
8
I'd stay again.
Pros:

The balcony and sound of the brook were my favorite parts.

Cons:

Tobacco smell in the bathroom was awful.

2026-06-26 • via Nuitee
S
Steve and Kristi • family_with_children • us
2
Would not return
Pros:

The pool and location

Cons:

The main access door to our room would not lock — we had to place our cooler in front of the door to keep our family secure. Black bears are numerous in this area and we felt unsafe as we could not fully secure our door. Also, our room was not clean and our patio was also not touched by housekeeping and only had one chair.

2026-06-26 • via Nuitee
S
Sonja • couple • ch
5
2026-06-26 • via Nuitee
D
Devin • family_with_children • us
10
2026-06-25 • via Nuitee
A
Angel • solo_traveller • us
10
2026-06-25 • via Nuitee
R
Rebecca • couple • us
8
2026-06-25 • via Nuitee
C
Charles • couple • us
8
2026-06-24 • via Nuitee
J
Joanne • couple • ca
10
2026-06-24 • via Nuitee
A
Adekola • couple • us
1
Terrible
Pros:

I did not go for breakfast because of the condition of the room, patio, etc, I imagine what the breakfast would be like if the room and the surroundings were the way it is

Cons:

The entrance to the room is dirty, and the beddings were never changed, the patio was full of cobwebs, dead insects in the room windows, and bathroom, there is nothing that can make me recommend the hotel presently to anyone

2026-06-24 • via Nuitee
C
Carl • couple • us
8
Pros:

Nice

Cons:

All was good

2026-06-23 • via Nuitee
L
Luis Abad • extended_group • us
10
Excelente lugar
Pros:

Todo muy bonito, el rio en particular

2026-06-23 • via Nuitee
P
Paolo • solo_traveller • it
9
Pros:

Zona piscina, camera, struttura vicino ai boschi e direttamente sul fiume.

Cons:

Colazione migliorabile, nn così ricca di bevande, come te caldo ecc.

2026-06-23 • via Nuitee
L
Luis Abad • couple • us
10
Súper brutal
Pros:

Todo

2026-06-23 • via Nuitee
T
Terry • couple • us
10
2026-06-23 • via Nuitee