Facilities

Free breakfast
Fitness facilities
Express check-out
Free bicycles nearby
Area shuttle (surcharge)
Firepit
Fireplace in lobby
Free WiFi
Terrace
Garden
See all facilities

Review Highlights

Pros:
Clean room
Great staff
Beautiful location
Cozy atmosphere
Bears sightings
Renovated rooms
Cons:
Room cleanliness quality
Dated amenities
Uncomfortable beds
Lack of adequate bathroom supplies

Categories

Cleanliness
6.73
Several guests mentioned issues with cleanliness, including musty air and dirty carpets.
Service
9.7
Staff was consistently described as nice and accommodating.
Location
9.74
Guests enjoyed the proximity to nature and local activities.
Room Quality
6.69
Many complaints regarding room condition, including uncomfortable mattresses and broken fixtures.
Amenities
8.72
Some amenities were appreciated but others, like the breakfast, were noted as lacking.
Value for Money
8.68
Some guests felt the price did not reflect the experience due to room issues.
Food and Beverage
7.73
Breakfast received mixed reviews with some complaints noted.
Overall Experience
9.2
Despite issues, many guests expressed a willingness to return due to positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:00

Property Description

In the heart of Gatlinburg, Brookside Lodge offers an unforgettable getaway perfect for everyone.

Relax and Unwind
Dive into relaxation at our two outdoor swimming pools or energize your day at our fitness center.

Comfort and Convenience
Our 100 air-conditioned rooms feature premium pillowtop beds, private furnished balconies, refrigerators, and microwaves, ensuring a home-away-from-home experience.

Exceptional Amenities
Enjoy complimentary Wi-Fi, a daily continental breakfast, and on-site conference facilities ideal for events or meetings.

Smartly situated within a short distance of local attractions like Ripley's Aquarium of the Smokies, it's time to experience all that Gatlinburg has to offer. Book your stay at Brookside Lodge today for a memorable adventure!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

8.4
Based on 360 reviews
Cleanliness: 6.73
Service: 9.7
Location: 9.74
Room Quality: 6.69
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 7.73
Overall Experience: 9.2
C
Cheryle
4
Pros:

We had 2 rooms. We only had one. The other room was dirty room at check in.
Veiw was of a home being remodeled.

2025-10-12 • via Nuitee
M
Martha • family
10
Pros:

The private balcony was wonderful and even though the hotel was convenient to downtown, you didn't hear the road noise and on weekdays the traffic was not congested that far out of the center of town. There is plenty of parking and a trolley stop right in front of the office and another across the street for the return ride. There is also a crosswalk there. Our stay was much more relaxed once we started using the trolley system to get around, and this hotel is perfect if you plan to use that. There are a number of shops and restaurants within walking distance and the free breakfast was very complete. They have biscuits and gravy, sausage links, scrambled eggs, pancakes, several different cereals, fruit, yogurt, bagels, milk, orange juice, coffee, and all the usual condiments. Very nice and convenient. Several people we ran into said they stayed there every year. I highly recommend it.

2025-10-12 • via Nuitee
A
Adel
4
Pros:

Room not clean. Cleaning lady refused to come back to clean the room. Beautiful river view in the back but dirty balcony. Nice check in. Breakfast was minimalist.

2025-10-12 • via Nuitee
L
Lyndsi • partner
10
Pros:

Great!

2025-10-12 • via Nuitee
S
Shelley • family
10
Pros:

Everything was great! able to walk to everything but yet quiet

2025-10-12 • via Nuitee
L
Lena
10
Perfect Getaway.
Pros:

Clean, cool room with balcony to the river.

2025-10-11 • via Nuitee
L
linda • partner
10
Pros:

Didn't need to use it.

2025-10-10 • via Nuitee
J
Janet
6
Pros:

Room was not clean. Food crumbs and wrappers were under night stand and another table. I informed front desk and was told it would be corrected. It was not. Spoke to manager who explained that housekeeping was being done by an outside company and she would notify them immediately. She was very apologetic and I hope they get the issue resolved as otherwise our stay was good.

2025-10-09 • via Nuitee
M
Michael • partner
10
Pros:

It was okay for price. People nice

2025-10-09 • via Nuitee
M
melga • family
8
Pros:

Breakfast is ok, scrambled eggs and sausage, pancakes ,coffee and cereals, yogurt and milk, muffins and baggels . No tea or toast .
Property is well maintained for a mountain lodge, the stream right behind is a plus, very pretty. Overall was a good deal for the price especially since has free parking

2025-10-09 • via Nuitee
L
Lori • friends
10
Pros:

I enjoyed the river out on the balcony side. Very nice and peaceful stay.. all staff were courteous and helpful. There was only one thing that I didn't like. The shower curtain had a strong smell of a urine.
Thanks, Lori

2025-10-08 • via Nuitee
M
Martin
2
Pros:

The room was not clean I had to ask someone to vacuum the next day, couldn’t lock the door from the inside, door stuck allot, the back door to the deck only had a small chain to lock it. They only vacuumed once the whole time I was there.
I have pictures if you want them.

2025-10-08 • via Nuitee
S
Sharon
10
Pros:

Easy location to downtown. Price a little high but it’s in the middle of very touristy area.

2025-10-07 • via Nuitee
R
Rhoda
10
Pros:

Great

2025-10-07 • via Nuitee
C
Cherie
8
Pros:

Nice hotel away from the busy light show and front desk was excellent and welcoming.

2025-10-06 • via Nuitee
K
kim
4
Pros:

photos of rooms is not accurate. shows hardwood floors

2025-10-02 • via Nuitee
L
Linda • family
8
Pros:

Everything was good
We enjoyed our stay there
Just one thing—only coffee served at breakfast, not everyone is a coffee drinker. Would be nice if they had tea available

2025-10-02 • via Nuitee
D
Dana
6
Pros:

Needs remodeling. Ice machine out of service.

2025-09-30 • via Nuitee
N
nelson • partner
10
Pros:

The place is beatiful, good breakfast, good Pool, good hoy tube

2025-09-30 • via Nuitee
M
Mary
10
Pros:

Our room was clean and i enjoyed sitting on the balcony listening to the babbling brook below. Great staff and location! Had the pleasure of seeing a bear while eating breakfast at the event center.

2025-09-28 • via Nuitee