Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Riverside/creek setting
Excellent location (close to town, trolley access)
Pool and hot tub
Balconies and outdoor seating
Friendly staff (some reports)
Good/pleasant breakfast
Good value for money
Cons:
Poor cleanliness: cobwebs, insects, rooms not cleaned
Room issues: sagging/hard mattresses, broken lamps/fixtures, loose toilet
Unpleasant smells (tobacco, marijuana)
Inconsistent housekeeping service
Security concern: door not locking reported
Breakfast beverage selection could be improved

Categories

Cleanliness
5.5
Multiple guests reported dirty rooms and patios, cobwebs, dead insects, bedding not changed, bugs on the floor and general lack of housekeeping; cleanliness is a clear weakness.
Service
8
Staff described as very nice by some guests, but housekeeping/service execution is inconsistent (missed cleanings, towels only replaced); front-line service is good but operational housekeeping is uneven.
Location
10
Strong positive mentions: riverside setting, close to town, peaceful, scenic brook and easy trolley access — location is a standout feature.
Room Quality
7
Mixed reports: some comfortable beds and clean/spacious rooms, but several complaints about sagging/hard mattresses, broken lamps/fixtures, loose toilet seat and unpleasant odors (tobacco/marijuana).
Amenities
9.5
Consistently praised amenities: pool, hot tub, outdoor seating and balcony areas, waterfall pool and relaxing grounds; amenities are a major positive.
Value for Money
8.5
Multiple guests called it good value or best value in Gatlinburg; guests feel the setting and amenities provide strong value despite some issues.
Food and Beverage
8
Breakfast is noted as nice/delicious by several guests, though a few mentioned limited beverage options or concerns about breakfast quality.
Overall Experience
9.1
Overall stays are generally positive due to location, amenities and value, but persistent cleanliness and some room-quality issues temper the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 08:06

Property Description

River View Balconies and Modern Amenities
Enjoy the picturesque river view balconies along with modern room amenities like a microwave, refrigerator, and flat screen TVs in every guest room.

Family-Friendly Activities and Recreation
With 2 outdoor pools, basketball/volleyball courts, a kids playground, and a fitness center, there's something for everyone in the family to enjoy at Brookside Resort.

Scenic Location and Nearby Attractions
Situated just a short walk from Gatlinburg City Center, and close to the Great Smoky Mountains National Park and Dollywood Theme Park, Brookside offers a convenient and scenic location for your stay.

Experience the perfect blend of comfort and adventure at Brookside Resort. Book now to enjoy a relaxing getaway with family and friends!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.2
Based on 4903 reviews
Cleanliness: 5.5
Service: 8
Location: 10
Room Quality: 7
Amenities: 9.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.1
D
Debra • couple • us
10
Pros:

Nice location, friendly staff. Large rooms

Cons:

Water stains on ceiling,

2026-08-08 • via Nuitee
D
Dan • solo_traveller • us
8
decent
Pros:

dated but nice !! need to be updated

Cons:

old musty smell of rooms

2026-08-08 • via Nuitee
C
Chelsea • couple • us
10
2026-08-08 • via Nuitee
T
Tina • family_with_children • us
10
2026-08-07 • via Nuitee
K
Kathy • solo_traveller • us
1
Pros:

Location

Cons:

Shower was for people under 5 foot tall, the mattress was so uncomfortable you sunk in it, cobwebs with spider eggs, your shoes stuck to the floors don't think they were ever washed, bed side tables was also nasty.

2026-08-07 • via Nuitee
M
Mueller • solo_traveller • us
10
Brookside
Pros:

Beautiful facility with good location, clean, pool areas.

Cons:

Laundry area closing at 6pm

2026-08-07 • via Nuitee
A
Alisa • family_with_children • us
10
2026-08-07 • via Nuitee
B
Bobbie • solo_traveller • us
10
2026-08-07 • via Nuitee
A
Aaron • family_with_children • us
9
2026-08-06 • via Nuitee
M
magruder • couple • us
10
Breakfast next to the river.
Pros:

I liked the location. It was literally walking distance from the town and also it’s in the name, but it is on Riverside. Our back porch was right in front of the river. It was really nice to sit out there every morning and eat breakfast.

Cons:

I guess my only complaint would be is my room smelled a little funny.

2026-08-06 • via Nuitee
P
Perez Escalona • solo_traveller • us
10
2026-08-06 • via Nuitee
R
Robert • solo_traveller • us
7
2026-08-06 • via Nuitee
E
Emily • family_with_children • us
10
We really enjoyed this property
Pros:

Can not say enough good things about this property. Our room walked right out to the river, which was so relaxing to just sit and listen to it flowing while on the balcony. The pool (mainly the kiddie area) was such a hit with my 3 and 6 year old! The room was huge with 2 big beds that were comfortable and clean. I really loved that the room had its own fire place (obviously we didn't use because it's summertime) but it's enough to sell us on coming back in the colder months!! The staff was super friendly and check in literally only took about 3 minutes total!! The location is close to the strip but just far enough to feel not in the crowd and traffic! Will definitely be booking here again!!

2026-08-05 • via Nuitee
J
Jennifer • family_with_children • us
5
If you’re looking for a bare bones hotel this is it.
Pros:

Location was nice

Cons:

Bare bones. The exact same breakfast offered every day.

2026-08-05 • via Nuitee
I
Irina • extended_group • us
10
2026-08-05 • via Nuitee
D
Donald • solo_traveller • us
10
2026-08-04 • via Nuitee
D
Darivemula • solo_traveller • us
9
2026-08-04 • via Nuitee
E
Elizabeth • extended_group • us
5
2026-08-04 • via Nuitee
T
Tom • solo_traveller • us
6
Pros:

The lodge was quaint. Loved the roaring river in our back yard. Enjoyed the hot tub and pools.. As a matter of fact...I was sitting by the pool and watched a baby black bear waddle past.

Cons:

Wifi did not work our entire stay...didn't work at all. Reported it to the front desk and they shrugged their shoulders and said , "hey...we're in the mountains...coverage is spotty". That's a deal breaker. Will not be back.

2026-08-04 • via Nuitee
C
Crump • solo_traveller • us
8
no great
Pros:

Creek out back

Cons:

Guy at front desk wasn't very friendly, he was in a wheelchair and seemed very unhappy

2026-08-04 • via Nuitee