Facilities

Free breakfast
Fitness facilities
Express check-out
Free bicycles nearby
Area shuttle (surcharge)
Firepit
Fireplace in lobby
Free WiFi
Terrace
Garden
See all facilities

Review Highlights

Pros:
Clean room
Great staff
Beautiful location
Cozy atmosphere
Bears sightings
Renovated rooms
Cons:
Room cleanliness quality
Dated amenities
Uncomfortable beds
Lack of adequate bathroom supplies

Categories

Cleanliness
6.73
Several guests mentioned issues with cleanliness, including musty air and dirty carpets.
Service
9.7
Staff was consistently described as nice and accommodating.
Location
9.74
Guests enjoyed the proximity to nature and local activities.
Room Quality
6.69
Many complaints regarding room condition, including uncomfortable mattresses and broken fixtures.
Amenities
8.72
Some amenities were appreciated but others, like the breakfast, were noted as lacking.
Value for Money
8.68
Some guests felt the price did not reflect the experience due to room issues.
Food and Beverage
7.73
Breakfast received mixed reviews with some complaints noted.
Overall Experience
9.2
Despite issues, many guests expressed a willingness to return due to positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:00

Property Description

In the heart of Gatlinburg, Brookside Lodge offers an unforgettable getaway perfect for everyone.

Relax and Unwind
Dive into relaxation at our two outdoor swimming pools or energize your day at our fitness center.

Comfort and Convenience
Our 100 air-conditioned rooms feature premium pillowtop beds, private furnished balconies, refrigerators, and microwaves, ensuring a home-away-from-home experience.

Exceptional Amenities
Enjoy complimentary Wi-Fi, a daily continental breakfast, and on-site conference facilities ideal for events or meetings.

Smartly situated within a short distance of local attractions like Ripley's Aquarium of the Smokies, it's time to experience all that Gatlinburg has to offer. Book your stay at Brookside Lodge today for a memorable adventure!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

8.4
Based on 360 reviews
Cleanliness: 6.73
Service: 9.7
Location: 9.74
Room Quality: 6.69
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 7.73
Overall Experience: 9.2
J
Jan • couple • us
5
2026-06-06 • via Nuitee
L
Lee • family_with_children • us
4
Very peaceful
Pros:

Beautiful

Cons:

The pool went down

2026-06-06 • via Nuitee
A
Amy • couple • us
8
2026-06-06 • via Nuitee
J
Jerry • solo_traveller • us
5
Pros:

Good breakfast

Cons:

Room seems outdated, sink in bar, leaked. Elevator dirty.

2026-06-06 • via Nuitee
M
Mark • solo_traveller • us
9
2026-06-06 • via Nuitee
T
Taylor • family_with_children • us
10
2026-06-05 • via Nuitee
J
Jackie • couple • gb
7
Good
Pros:

Location was very good , short walk to the Main Street and there was a tram stop outside as well ( free ).
Rooms were ok , basic but clean .
The hallways and lift were not clean and didn’t smell very good at all!
This let the place down !
Breakfast was not good either, we didn’t eat and went else where .
On the whole it is a reasonably priced place to stay , you pay for what you get .

2026-06-05 • via Nuitee
E
Emily • family_with_children • us
6
Great location, great brook. high price for low amenities
Pros:

The brook behind the rooms was beautiful, and being so close to town was awesome.

Cons:

They didn’t have all the pools up and running which was a little disappointing, and they had a sign that didn’t let you take the water bottles from the breakfast room and you had to finish them there…lol

2026-06-05 • via Nuitee
J
Joshua • solo_traveller • us
9
Pros:

Scenery was excellent tv was older and didn't see a piece of paper with channels on it. room was phenomenal

2026-06-05 • via Nuitee
H
Heaven • couple • us
8
Pros:

The set up, the river , clean beds.

2026-06-05 • via Nuitee
R
Ryan • solo_traveller • us
9
Pros:

Location and rear balcony views nice amenities was clean and comfortable

Cons:

Room felt a little run down the carpet was coming up in spots and bubbled paint on the walls chipped to death and not well maintained as i said it was clean nothing wrong there just needs a face lift

2026-06-04 • via Nuitee
A
Alan • couple • us
10
2026-06-03 • via Nuitee
J
Joy • solo_traveller • us
10
Pros:

Awesome rate. Beautiful view out back door. Very good breakfast.

Cons:

Nothing

2026-06-02 • via Nuitee
H
Horvath • solo_traveller • us
10
Pros:

Very nice and peaceful

Cons:

Beds could be a little softer

2026-06-02 • via Nuitee
K
Kathryn • couple • us
8
Good location and large room. Great views.
Pros:

The view and large room.

Cons:

Bathroom wasn’t updated.

2026-06-02 • via Nuitee
S
Shayna • couple • us
5
2026-06-01 • via Nuitee
L
Lynn • solo_traveller • us
8
2026-06-01 • via Nuitee
C
Christina • solo_traveller • us
10
Pros:

It's beautiful.

Cons:

Could be a little more clean. Lighting wasn't great.

2026-06-01 • via Nuitee
J
Jennifer • couple • us
9
Perfect
Pros:

location

Cons:

Room did smell like smoke even though no smoking sign was present

2026-06-01 • via Nuitee
C
Connie • couple • us
8
Overall our stay was pleasant the grounds were beautiful and the brook behind the inn was also very relaxing. Breakfast
Pros:

Love the location! Shower was great.

Cons:

They didn’t have lamp’s on the bedside tables or electrical outlets near bed for phone chargers. Very musky smelling.

2026-05-31 • via Nuitee