Casuarina Tree

Hotels
7.8 (590 reviews)
407 London Road, Mitcham , Mitcham , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
BBQ facilities
Luggage storage
Express check-in/check-out
Karaoke
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Breakfast not as expected
Some cleanliness issues identified

Categories

Cleanliness
7.05
Rooms were clean but some areas reported as needing refurbishment.
Service
8.55
Staff consistently described as friendly and helpful.
Location
8.05
Convenient location near tram line and restaurants.
Room Quality
7.55
Rooms described as decent but some reports of needing refresh.
Amenities
7.55
Standard amenities offered with room, average feedback.
Value for Money
8.05
Good value perceived compared to chain hotels.
Food and Beverage
7.55
Breakfast was okay but could be improved.
Overall Experience
8.05
Decent experience overall but with some reported issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:18

Property Description

Charming 3-Star Accommodation with On-Site BBQ Facilities

Comfortable and Well-Equipped Units: Each unit at Casuarina Tree is thoughtfully furnished with a wardrobe, flat-screen TV, and soundproofing for a peaceful stay. Enjoy the convenience of a private bathroom, cozy bed linen, and fluffy towels.

Convenient On-Site Amenities: Indulge in delicious meals at the restaurant, grab a coffee at the coffee shop, or unwind with a drink at the bar. The property also offers meeting facilities, banquet services, and evening entertainment for a memorable experience.

Family-Friendly Services: With complimentary WiFi, parking, and a babysitting service, Casuarina Tree ensures a hassle-free stay for guests of all ages.

Experience comfort and convenience at Casuarina Tree - Book now for an unforgettable stay!

Important information:

Guests need to provide their car registration details on arrival to validate their free parking.

Please note payment is due on arrival. The same card used to make the reservation will be required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 15 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.8
Based on 590 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.05
Room Quality: 7.55
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 7.55
Overall Experience: 8.05
O
Olatunde • solo_traveller • gb
8
2026-05-14 • via Nuitee
O
Oi Ming • couple • gb
10
Pros:

Very good location

2026-05-09 • via Nuitee
W
Wayne • solo_traveller • gb
10
Pros:

The staff were great as we're the locals

2026-04-20 • via Nuitee
C
Chelo • solo_traveller • es
10
Pros:

La ubicación por el sitio que nos dirigimos

2026-04-18 • via Nuitee
M
Miriam • couple • gb
1
I hope those issues get sorted and I wil book only ontop of the pub
Pros:

Im a regular weekly
Customer am I’m
Awais very happy with the rooms on top of the pub but not the budget rooms in the other side.

Cons:

Last night i had to change 3 rooms because 1 heating not working,
2nd tv no working an the 3rd was freezing cold.

2026-04-14 • via Nuitee
T
Teck Devaz • solo_traveller • gb
1
13 insect bites after staying in room 24
Pros:

Had a really bad experience. There were some things that were OK, but the bad things outweighed it massively.

Cons:

Stayed in room 24, woke up really early the next morning itching. I had 13 bites all over my body. Went to a pharmacist who said they were bed bugs. I don't know for sure if they were bed bugs, a spider or flying insect. This happened in March, which seems early for mosquitos, but I'm not an insect expert.

The staff took a long time to move rooms, basically I had to come back after the pub had opened. This massively impacted my plans for that day (I was staying for a friend's birthday party). Which meant expensive Uber's and a lot of rushing around. Then they offered to move me into a "premium room". So I moved my bags. Only to be told they then wanted to move me to another room "that was less expensive". By this point we had to leave to watch a football match, so I told them I didn't have time to move for a second time. The manager was only available over the phone, so it was lots of conversations over the phone between me, him and the staff. The manager told me he was going to investigate the insects then get back to me, he didn't get back to me until I messaged through the app.

The room I had been moved to turned out to have a noisy couple staying next door who were playing music and talking all night. When I mentioned this the manager said he would investigate. 2 weeks later I asked what was going on, he said he had given a warning to the guests next door. Which makes no sense, pity he couldn't warn them when they were making noise at 2am, warming them 2 weeks later doesn't achieve a lot.

I asked for a refund for the first night stay, because of the bites. They said after an investigation they found it wasn't bed bugs, it was mentioned it might be allergies (complete rubbish). So no refund. This is probably the worse hotel I've ever stayed at.

2026-04-08 • via Nuitee
M
Miriam • couple • gb
7
2026-04-06 • via Nuitee
S
Sabrina • family_with_children • gb
2
2026-04-03 • via Nuitee
M
Miriam • couple • gb
10
Pros:

Clean comfy

2026-03-25 • via Nuitee
K
krisnaam2026 • Family
10
Good food
Pros:

Good food and good service from Ridma and Janaka.

2026-03-23 • via Tripadvisor
H
H9536GBjasont • Couples
10
very Good
Pros:

Love the food and service cheers to sasank

2026-03-21 • via Tripadvisor
T
Tyler • solo_traveller • gb
8
2026-03-16 • via Nuitee
9
910surangaw • Friends getaway • Redhill, Surrey, England
10
Excellent customer service
Pros:

Excellent service from Tharshen

2026-03-07 • via Tripadvisor
L
Lornspr23 • Friends getaway
10
A Mitcham gem
Pros:

Food was fantastic and catered to our needs. Abba is always welcoming and attentive

2026-03-07 • via Tripadvisor
W
William • couple • gb
9
2026-02-25 • via Nuitee
J
James • solo_traveller • gb
10
Pros:

Great value for money

2026-02-13 • via Nuitee
S
Steve • solo_traveller • gb
9
Pros:

Didnt have breakfast , had a lovely curry for evening meal

Cons:

All good

2026-02-12 • via Nuitee
P
Paul • extended_group • gb
8
Clean quiet and convenient
Pros:

The location, it was convenient for my purpose

Cons:

Everything was fine

2026-02-09 • via Nuitee
L
Lee • solo_traveller • gb
10
2026-01-27 • via Nuitee
L
Lee • solo_traveller • gb
10
2026-01-27 • via Nuitee