Casuarina Tree

Hotels
7.8 (569 reviews)
407 London Road, Mitcham , Mitcham , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
BBQ facilities
Luggage storage
Express check-in/check-out
Karaoke
Non-smoking throughout
Shared lounge/TV area
Evening entertainment
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Breakfast not as expected
Some cleanliness issues identified

Categories

Cleanliness
7.05
Rooms were clean but some areas reported as needing refurbishment.
Service
8.55
Staff consistently described as friendly and helpful.
Location
8.05
Convenient location near tram line and restaurants.
Room Quality
7.55
Rooms described as decent but some reports of needing refresh.
Amenities
7.55
Standard amenities offered with room, average feedback.
Value for Money
8.05
Good value perceived compared to chain hotels.
Food and Beverage
7.55
Breakfast was okay but could be improved.
Overall Experience
8.05
Decent experience overall but with some reported issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:18

Property Description

Charming 3-Star Accommodation with On-Site BBQ Facilities

Comfortable and Well-Equipped Units: Each unit at Casuarina Tree is thoughtfully furnished with a wardrobe, flat-screen TV, and soundproofing for a peaceful stay. Enjoy the convenience of a private bathroom, cozy bed linen, and fluffy towels.

Convenient On-Site Amenities: Indulge in delicious meals at the restaurant, grab a coffee at the coffee shop, or unwind with a drink at the bar. The property also offers meeting facilities, banquet services, and evening entertainment for a memorable experience.

Family-Friendly Services: With complimentary WiFi, parking, and a babysitting service, Casuarina Tree ensures a hassle-free stay for guests of all ages.

Experience comfort and convenience at Casuarina Tree - Book now for an unforgettable stay!

Important information:

Guests need to provide their car registration details on arrival to validate their free parking.

Please note payment is due on arrival. The same card used to make the reservation will be required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 15 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.8
Based on 569 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.05
Room Quality: 7.55
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 7.55
Overall Experience: 8.05
J
James • solo_traveller • gb
10
Pros:

Great value for money

2026-02-13 • via Nuitee
S
Steve • solo_traveller • gb
9
Pros:

Didnt have breakfast , had a lovely curry for evening meal

Cons:

All good

2026-02-12 • via Nuitee
P
Paul • extended_group • gb
8
Clean quiet and convenient
Pros:

The location, it was convenient for my purpose

Cons:

Everything was fine

2026-02-09 • via Nuitee
L
Lee • solo_traveller • gb
10
2026-01-27 • via Nuitee
L
Lee • solo_traveller • gb
10
2026-01-27 • via Nuitee
L
Lee • solo_traveller • gb
10
2026-01-27 • via Nuitee
J
Janet • couple • gb
3
Would not stay here again.
Pros:

The staff & the food was the best thing about this place. The breakfast could be much better.

Cons:

The place was very sabby, worn carpets, curtain rail falling down, I had to be careful when drawing them. For the price we paid £198 . It definitely was not worth it. I would not stay here again, it's a shame as the staff were very helpful, but they cannot change the state of the place. Down to the owner.

2026-01-19 • via Nuitee
M
Mckie • couple • gb
6
2026-01-19 • via Nuitee
A
Angela • extended_group • gb
8
All we needed it to be and I would happily stay there again
Pros:

Breakfast was simple and straightforward and staff were on hand to refill if necessary

Cons:

Room was too hot and the mirror/light in the bathroom was cracked

2026-01-19 • via Nuitee
P
Paul • family_with_children • gb
1
Really not satisfied would have been better value for money renting an Air BnB for all.
Pros:

The lady that cleans the rooms was polite and friendly.

Cons:

There was an issue in all 3 room we booked.
In 1 room.the shower and tv didn't work. We were promised shower would be fixed by lunchtime and it wasn't.
The card holder to operate lights was hanging off the wall.

In the 2nd room the toilet push button was faulty and the curtain was torn and put together with safety pins, it looked like a ccat had clawed it.

In the 3rd room the shower was intermittent and had to wait for the water to come through pipe, bearly any hot water 1st night. The shower tray was blocked and started to overflow when using shower, maintence needs addressing.

I had other family members stay there alos as we all attended for a family wedding held locally.

I my nieces room , she was told the room wasn't ready, when she came back she found workmen had been working in there and had clearly been smoking as the room stank of smoke and there was cigarette ash everywhere. She was told she had to accept as no other rooms available and had to sleep with windows open all night.
There are fire escape routes and no smoking signs everywhere so how was this allowed to happen. ?
Ther breakfast facilities were in adequate, did not have enough parties for the amount of guests and ran out of milk.

When complaints were made a member of staff said said it wasn't there problem and to complain to booking.com.

I feel bad about everyones poor experience as I had recommend this hotel due to close location to wedding venue and the photos and reviews on booking.com. Overall we booked 7 rooms and all had complaints.

All want compensation.

2026-01-19 • via Nuitee
S
Samuel • couple • gb
10
2026-01-05 • via Nuitee
D
De Ringh • couple • nl
7
Pros:

Vriendelijk personeel en fantastisch eten.

Cons:

Het bed

2026-01-05 • via Nuitee
B
Bulacio dombrowski • couple • ar
10
2026-01-04 • via Nuitee
A
Alex • solo_traveller • gb
8
2026-01-02 • via Nuitee
N
Naif • couple • no
1
Pros:

Veldig dårlig
Også dere har dårlig avtale

Cons:

Avtale når man boker hus dere man må tro på dere

2026-01-01 • via Nuitee
V
Vanessa • extended_group • ch
5
2025-12-26 • via Nuitee
I
Imani • extended_group • ie
8
Fair
Pros:

Hospitality was perfect from the staffs, the foot was ok and with a good prize.

Cons:

The shower was awful, there was no hot water in the morning unfortunately, and the breakfast was not fair of what I was expecting.

2025-12-18 • via Nuitee
C
Carly • couple • gb
10
2025-12-17 • via Nuitee
C
Calistus • couple • gb
7
It’s okay for short stay
Pros:

Staff

2025-12-17 • via Nuitee
R
Ronald • solo_traveller • ca
9
Great value for money
Pros:

Great discovery as I was almost going to pay more than twice as much for a chain hotel then discovered this. Small hotel expertly run, clean, in-suite bath and very convenient loc. While located in a deep southern part of the city (Mitcham) the venue is immediately next door to a tram line connecting to the Underground at Wimbledon, 15 mins away. The small hotel is also located over a pub which serves great S Asian food.

Cons:

The breakfast was nice but could have used protein - i.e, cold cuts and cheese.

2025-12-10 • via Nuitee