Hotel De' La Ferns, Cameron Highlands

Hotels
8.1 (1769 reviews)
Batu 39, Jalan Besar , Cameron Highlands , MY
+60 5-491 4888

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Cons:
Cleaning issues
Old furnishings

Categories

Cleanliness
7.9
A few mentions of cleanliness issues such as old bedsheets and lack of bath soap.
Service
8.7
Staff are frequently described as friendly and helpful; above and beyond service.
Location
8.4
Conveniently located between Tanah Rata and Brinchang, making it easy to access attractions.
Room Quality
7.7
Some complaints about room size and furniture quality, but overall generally clean and comfortable.
Amenities
7.4
Limited amenities mentioned; some issues with TV and no hand shower.
Value for Money
8.2
Guests feel the price is justified considering the service and accommodations.
Food and Beverage
8.4
Many positive comments about the breakfast variety and quality.
Overall Experience
8.1
Overall enjoyable experience with many guests indicating a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:23

Property Description

Hotel De' La Ferns invites you to experience timeless charm in the heart of Cameron Highlands. Enjoy picturesque views and modern comforts at our English Tudor-style retreat. Take in the sights of the countryside and golf course from select rooms, and savor delectable dishes at our on-site restaurant. Stay connected with complimentary Wi-Fi and unwind in well-appointed rooms with satellite TV and minibars. Indulge in convenience with 24-hour room service and a helpful front desk. Whether you're here for leisure or business, our tranquil hotel is the perfect choice in the Cameron Highlands. Book your stay with us today for a memorable getaway.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that guests have to pay a deposit for incidental charges via cash or credit card pre-authorization upon check-in.
Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. A third party payment is not accepted.
Please be informed that breakfast will be temporarily served on Casa Conference Level 1 from March 10th to April 12th 2024.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IPH

Location

Guest Reviews

8.1
Based on 1769 reviews
Cleanliness: 7.9
Service: 8.7
Location: 8.4
Room Quality: 7.7
Amenities: 7.4
Value for Money: 8.2
Food and Beverage: 8.4
Overall Experience: 8.1
P
Paul • couple • au
8
Pros:

Very Respectful Staff

2026-10-27 • via Nuitee
P
PUVANESVARAN • family_with_children • my
10
2026-10-26 • via Nuitee
R
Riccardo • extended_group • it
3
non ci torneremo
Cons:

scarsa Pulizia, nessuna insonorizzazione , lenzuola ruvide

2026-10-24 • via Nuitee
K
Khalid • couple • kw
7
Pros:

Staff

Cons:

Disappointing Hotel Experience – Excellent Staff, but Poor Location and Outdated Rooms

The hotel is located in a reasonably good area, but unfortunately, its position directly on a busy main road is a major disadvantage. The constant noise from passing cars and motorcycles is extremely disturbing, especially late at night. Even staying in a room at the back of the building does not make much difference, as the traffic noise remains clearly audible.
Surprisingly, the hotel provides earplugs in the desk drawer, which suggests that management is fully aware of the serious noise problem. Guests should not have to rely on earplugs to get a decent night’s sleep.

Another major disappointment is the condition of the rooms. While the reception area appears to have been renovated and looks presentable, the same attention has clearly not been given to the guest rooms. Our room was outdated, with old furniture, visible wear and tear, and several signs of deterioration. The hotel is definitely in need of a proper renovation, not just cosmetic improvements to the lobby and reception area.
On a positive note, the staff were excellent, extremely friendly, helpful, and cooperative throughout our stay. Their professionalism and willingness to assist were genuinely appreciated and probably the best part of our experience.

Overall, the hotel has potential, but management needs to invest in renovating the rooms, improving maintenance, and addressing the serious noise issue. A renovated reception alone is not enough to provide a comfortable hotel experience.
Unfortunately, despite the excellent staff, I would hesitate to recommend this hotel, particularly to anyone expecting modern rooms, comfort, and a peaceful night’s sleep.

2026-10-21 • via Nuitee
F
Faiqah • couple • my
6
Lovely place to relax
Pros:

The outside facade is nice and lovely

Cons:

The towel seriously need replacement as it was very thin and coarse. The furniture also quite old and i think require refurbishing to make good the room.

2026-10-17 • via Nuitee
N
NrFathin • couple • my
9
2026-10-14 • via Nuitee
S
Saira Banu • solo_traveller • sg
9
Pros:

The cleanliness, location, staff's service, remarkebly Mr Sivam from the inhouse cafeteria. He is very polite & friendly.

2026-09-17 • via Nuitee
A
Anna • couple • it
8
Soggiorno in Cameron Highlands
Pros:

Posizione molto comoda, colazione internazionale con dolce e salato buono. Doccia funzionava molto bene. Ristorante dell’hotel buono.

Cons:

Camera molto umida

2026-09-17 • via Nuitee
H
Hamsavani • solo_traveller • my
5
2026-09-16 • via Nuitee
G
Gilbert • solo_traveller • us
10
I was impressed with the hotel and wish I could have stay longer.
Pros:

The room was nice bed was amazing. Food was delicious. Parking wasn't bad.

Cons:

The no AC was new for me and no gym. My fault for not doing more research.

2026-09-15 • via Nuitee
N
Noof • solo_traveller • iq
9
2026-09-14 • via Nuitee
S
sohaib • extended_group • sa
1
2026-09-10 • via Nuitee
M
Mayada • family_with_children • sa
7
Pros:

الاطلاله و الاثاث رائع

Cons:

حدثت لي مشكله وطلبوا مني دفع الضريبه مره اخرى ع الرغم من انها متضمنه داخل الحجز و رفضت الدفع و عند تواصلهم مع بوكينج اكد لهم كلامي

2026-09-06 • via Nuitee
S
Siti Nur Raudah • couple • my
10
Well, sometimes its better that way because touching grass is better than watching tv.
Pros:

I like the breakfast.

Cons:

well , the room i got from the tv can't connect to the wifi which is a bit upsetting.

2026-09-04 • via Nuitee
M
Murugan • solo_traveller • my
10
2026-09-03 • via Nuitee
W
wahida • couple • my
10
2026-09-01 • via Nuitee
H
Hafiz • solo_traveller • my
8
2026-09-01 • via Nuitee
J
joseph • couple • gb
7
We had a comfortable stay with a good selection of food
Pros:

The staff were attentive and helpful

Cons:

The room was a little dated

2026-08-30 • via Nuitee
H
Hayley • solo_traveller • au
7
2026-08-30 • via Nuitee
S
Serena • extended_group • it
6
C’è di meglio
Pros:

Buona la posizione

Cons:

La struttura è datata. Pessima la cena e ancor di più la colazione

2026-08-26 • via Nuitee