Frenz Hotel Kuala Lumpur

Hotels
7.8 (872 reviews)
135, Jalan Tuanku Abdul Rahman , Kuala Lumpur , my

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Location
Value for Money
Cons:
Cleanliness
Food options

Categories

Cleanliness
6.95
Many reviews cite issues with cleanliness and bathroom conditions.
Service
7.95
While some negative mentions about staff attitude, overall service remains acceptable.
Location
8.95
Multiple reviews highlight the hotel's convenient location near shops and transport.
Room Quality
7.45
Rooms are described as comfortable but with issues like dim lighting.
Amenities
7.45
Limited food options and lack of standard amenities raised concerns.
Value for Money
8.95
Guests generally consider it good value for the location and services.
Food and Beverage
6.45
No breakfast provided, and beverage options received mixed reviews.
Overall Experience
8.25
Overall sentiment is mixed, with good location and value but cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:06

Property Description

Frenz Hotel boasts a prime location in the Golden Triangle, a stone's throw away from the CBD. Dining Delights, with a myriad of options around the hotel, and Central Convenience, being near iconic landmarks and shopping spots. Comfort & Care defines our cozy rooms with essential amenities. Book now for a memorable stay!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 8 years old stay for free when using an existing bed.
    Children up to and including 7 years old stay for MYR 25 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 872 reviews
Cleanliness: 6.95
Service: 7.95
Location: 8.95
Room Quality: 7.45
Amenities: 7.45
Value for Money: 8.95
Food and Beverage: 6.45
Overall Experience: 8.25
M
Malcolm • solo_traveller • my
1
Very dirty room
Pros:

Location, very close to masjid jamek station

Cons:

Cleanliness is absolutely horrible. Room 205, when I entered it had spider webs that stuck to my face. Then I noticed the smell of a room being closed for way too long. Then the floor, a bunch of hair from god knows who. Then the bathroom floor mat has dark stain on it. Then at night when I sleep the blanket made my body itch. I have very sensitive nose that reacts to dust so then blanket not only made me itch but also made me sneeze the whole night. Even worse, the room could not get enough WiFi because the WiFi signal was too weak! I booked that place specifically for an exam location nearby which I had to go the next morning, and for the WiFi facility so I could do my online study at night, but the WiFi totally failed me. Never to return.

2026-07-01 • via Nuitee
S
Siti • couple • my
8
Pros:

semua okay, cuma air sahaja kecik

2026-06-29 • via Nuitee
S
Sitti Rabia • solo_traveller • my
8
2026-06-29 • via Nuitee
L
Lucky • solo_traveller • my
7
Pros:

Silence and comfortable

Cons:

None

2026-06-28 • via Nuitee
R
Rubby • solo_traveller • my
9
2026-06-27 • via Nuitee
H
Hajah Noraidah Binti • solo_traveller • my
8
2026-06-27 • via Nuitee
S
Sitti Rabia • solo_traveller • my
8
2026-06-26 • via Nuitee
M
Mohd Hazizi • family_with_children • my
7
2026-06-22 • via Nuitee
R
Ruslan Ramli • solo_traveller • my
10
2026-06-12 • via Nuitee
I
Ibrahim • solo_traveller • my
6
Pros:

Very near to shopping arcades and night market

Cons:

Non

2026-06-10 • via Nuitee
P
Puteri Murni Bte • family_with_children • sg
9
Pros:

If it can provide tooth brush & tooth paste is much appreciated.....

Cons:

Our room was 502 the window was blocked no view to see

2026-06-07 • via Nuitee
H
Hafsah • family_with_children • my
10
2026-06-04 • via Nuitee
S
Sa'aba • solo_traveller • my
10
2026-06-03 • via Nuitee
N
Noor Asikin • couple • my
7
2026-06-01 • via Nuitee
D
DarLynNette • solo_traveller • my
7
2026-05-28 • via Nuitee
A
AMINAH BINTI AMIT • family_with_children • my
8
Pros:

The location, very near to the shopping complex/ places

Cons:

None

2026-05-18 • via Nuitee
D
Debbie Yolanda • couple • my
9
Affordable, comfortable and clean hotel with friendly staff.
Pros:

Good

Cons:

Nil

2026-05-16 • via Nuitee
K
Kepli • family_with_children • my
8
2026-05-16 • via Nuitee
J
Juniana • couple • my
10
2026-05-13 • via Nuitee
J
Junainah • family_with_children • my
9
Value for Money for backpakers...
Pros:

Lokasi & ruang bilik cukup luas serta hawa dingin dlm keadaan baik, toilet comel & bersih.

Cons:

Ruang parking tak sure ada sbb sya guna grab utk ke hotel

2026-05-10 • via Nuitee